Cons: "Nothing. Jet blue continues to impress me. Love the leg room and entertainment options"
Pros: "Other than the expected delay, the food, entertainmentand comfort were excellent. I definitely enjoyed flying jetblue"
Cons: "The delays with jet blue up out of Florida are to be expected- happens each time"
Pros: "The seat and leg room"
Cons: "Better in flight entertainment and WiFi"
Pros: "Earache and headache"
Cons: "I bought two tickets together, adjoining seats but they gave us different boarding zones"
Cons: "My flight was delayed by 3 hours both on the way there and back"
Pros: "Short but excellently-served flight to Newark."
Pros: "Crew was pleasant."
Pros: "The Crew was really friendly and seemed genuinely happy. The flight left on time and landed a few minutes early which is always a plus."
Cons: "With the plane fully booked I wound up having to gate check my carry on bag. This was not overly upsetting or anything terrible but it did cost me almost 20 extra minutes at baggage claim which resulted in my ride parking the car and then having to pay the parking fee."
Cons: "Flight was delayed. Told us when we got there. This is the first flight of the day. Shouldn’t have issues"
Pros: "Fast boarding and departure"
Pros: "Crew were a pleasure. Friendly and very professional. Seats are very comfortable."
Cons: "My seat back TV did not work. The tray table was very dirty, spilled food or drink from a prior passenger on it. I carry Chlorox wipes & wipe down the tray table & latch, arms of the seat & tv controls."
Cons: "The flight was delayed 2.5 hours without reasoning. Wish it wasn’t delayed or that there was a reason. Otherwise, I love JetBlue!"
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Cons: "Flight was delayed 90 minutes but the bigger issue is that after we boarded the crew told us that some paperwork needed to be signed but we didn’t leave the gate until 40 minutes later. The crew including the pilot never informed us as to what was going. Terrible communication. Also, in regard to myself, I was sitting in an Exit Row and the flight attendant came over to ask unless individually if we were willing and able to handle our responsibilities. Before each of us was ready to answer he said OK, turned around and left. What would have happened if we had a problem and someone in the Exit Rows had a concern?"
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Seats were comfortable and great entertainment."
Cons: "Headphone jack had static"
Pros: "On time Great service Friendly staff Boarded quickly Landed 30 minutes early"
Pros: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Cons: "Too hot! AC was going on and off??"
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Flight was delayed kept changing the time and wouldn’t allow my luggage to be checked. Disaster flight and communication through jetblue"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"
Cons: "The TVs were not working and shutting off sporadically."
Cons: "The seats just don't go recline enough. Still feels like you're sitting upright."
Pros: "Very organized and punctual"
Pros: "Friendly crew & pilot!"
Pros: "Our flight broke halfway to NY—cabin lost pressure. We had to turn around and for an hour 45 mins without AC, emergency land in Orlando (instead of landing in an airport we were flying over). Then we were stuck in Orlando in the middle of he night. Long story short I got in to Newark at 5am and my bags went to LaGuardia."
Pros: "Crew was very polite and helpful."
Cons: "Had to wait for an open gate after landing on time."
Pros: "Even though we had a nonrefundable fare, when due to "Quinn" we couldn't get to our extra-early flight, they put us on the next flight, and actually got us seats together. Nice work!!"
Pros: "Enjoyed adequate leg room on this flight. The Jet Blue staff at the airport and on the plane were very friendly and attentive."
Cons: "I like everything"
Pros: "I loved the roomy leather seats. The staff and crew were very helpful."
Cons: "New staff was working at the airport New building) and had some issues, but not a Jet Blue problem."
Cons: "Major delays Orlando Terminal did not have good food options JetBlue did not offer anything for their delays or even provide an explanation. It would be courteous to receive vouchers as the delay was for an extended period of time."
Cons: "My flight was cancelled."
Cons: "The flight was late and did not leave till 11:50 pm"
Pros: "Easy boarding, free wifi, TV options, open seat next to me, there was room for my bag in the overhead bin"
Cons: "TV kept having problems"
Pros: "Got to destination safe and on time"
Cons: "Baggage was lost and no one seemed to know where it went. But then it turned up in my hotel a few hours later so at least it got worked out."
Pros: "Polite crew. Flight on time."
Pros: "Non stop"
Cons: "Rough weather"
Pros: "On time. Liked not having to change terminals for connecting flight."
Cons: "At 5:30 am, Jetblue check in personnel in WPB were rude to passengers. Said It was our fault we were in wrong line to check our bags bc we had not read the sign that clearly said if we were pre-checked we should have waited 10 yards to the right. She refused to take our bags in the full sevice line until other passengers deferred and insisted our bags be checked In ahead of them since we had been waiting longer. There were not enough people to staff the bars in the JFK terminal before our flight boarded. Waited 15 minutes for one bartender to return from break. At next bar, in front of gate #16 there was no bartender. After 15 minutes someone appeared, only to take orders and disappear. Finally got a drink at a restaurant, nearby, but they said the drink had to be consumed there, not taken in the plane. No alcohol was offered on the plane between JFK and Burlington. Baggage crew ripped the handle off my Rimowan luggage."
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Cons: "Delay the fligh two times"
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Not cancelling our flight"
Cons: "Plane was FREEZING!!!"
Cons: "the flight was delayed and so I missed my train home"
Pros: "Flight timing and gate arrival"
Pros: "Terrific service."
Cons: "Everything was great."
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "Everything. Very nice accommodating ok"
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Cons: "No LCD screen for entertainment."
Pros: "Smooth take off and landing"
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "I was not able to change seats..."
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "Polite and efficient"
Pros: "On time. Funny pilot"
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Cons: "Flight was delayed"
Pros: "Crew did an outstanding job"
Cons: "No entertainment"
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Cons: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Cons: "I loked everything in my trip"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Cons: "Was delayed 1.5hrs"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Cons: "Small cramped and uncomfortable plane."
Pros: "Delta is focused on customer service, especially in the business class. Great airline. Love the crew attitude."
Cons: "The flight was delayed for two hours"
Pros: "On time, good boarding process."
Pros: "American is our main airline and We never are disappointed"
Pros: "Attendant was fun."
Pros: "Newer plane. Standard American amenities. Fast WiFi and live TV channels."
Pros: "Just one of the crew (a young African American female) was pleasant the rest were mediocre."
Cons: "The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience."
Pros: "The cookies. Quiet plane."
Cons: "Took longer to take off than the flight to Buffalo."
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Cons: "I do not like nor eat your cookies. You could do better."
Cons: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Pros: "Easy normal flight"
Cons: "Congestion in Chicago sat on runway 30 min"
Cons: "They left the lights on the whole flight"
Pros: "Seats were comfortable."
Cons: "Flight attends were slightly curt."
Cons: "Bought a sandwich which was old ..."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Crew very quick and efficient in service"
Cons: "Over crowding, boarding is a jungle,"
Pros: "ON TIME"
Cons: "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
Pros: "Nice staff, on time"
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "Priority boardinf"
Cons: "Being forced to pay extra for seating because no other seats available."
Pros: "Purchased extra legroom -- on time boarding"
Pros: "Always we have a good experience"
Cons: "The aircraft was extremely too hot"
Pros: "we left on time and landed early. staff was friendly and kind."
Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."
Pros: "Wifi available. Big plus!"
Cons: "You will never change anything. It doesn't matter."
Cons: "Couldn't get off the plane. A problem with the ramp."
Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"
Pros: "Very efficient boarding, new plane"
Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Pros: "flight left and arrived on time. Service was efficient and friendly."
Pros: "I purchased extra leg room -- very spacious"
Cons: "Long weather delay -- over three hours."
Cons: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."
Pros: "The crew was professional and polite."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Flight was on time."
Pros: "the plane was great"
Cons: "the flight was delayed one hour"
Cons: "No entertainment, screaming children and no food"
Pros: "That I got from Florida to California"
Cons: "Old planes. Dirty. No entertainment. Noisy. No chargers for electronic devices. No music Even on short hour flight. Small narrow seats even on premium seats. Over rated and expensive."
Cons: "Great crew and smooth ride"
Pros: "Crew was very helpful Everything was on time"
Cons: "Very bumpy ride (not anyone's fault) Very uncomfortable seats"
Cons: "Give complimentary water"
Pros: "Boarding was a breeze"
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Pros: "Easy and quick boarding."
Cons: "Should offer free water at least."
Pros: "Florida was amazing. The people were very friendly."
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Pros: "On time"
Cons: "Seats could recline"
Pros: "Met expectations"
Cons: "Met expectations"
Pros: "Comfortable and inexpensive tickets"
Cons: "It was all good!"
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Pros: "The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!"
Cons: "I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them ."
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Cons: "my Luggage did not make it to Reno."
Pros: "The price!"
Cons: "Flights in both directions were late."
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Cons: "Flight delayed when we ere told it was early. Waited and waited."
Pros: "It is hard to beat the price of tickets for this airline. I love the price; that the flights are direct & almost always on time; that the staff, from the flight attendants to ticket agents, all seem professional, helpful & friendly; and that the planes are clean and seats well cushioned & comfortable."
Cons: "I don't like that the seats don't lean back & that they are very close together with little leg/knee room. Altho the base price for the flights is cheap, they charge for "extras", including making your reservation by phone instead of online, printing out your boarding pass &choosing your seat. There's a fee for carry on's as well as regular size luggage. If you don't prepay for your luggage or if your luggage weighs more than 40 lbs, they charge $50, instead of $25. They not only charge for food, but also for water or any beverage. If you are prepared for a no frills flight & are willing to sit separately from your travel companions, etc. then this is a great way to save time (direct flights) and money. I will choose to fly with them again, even tho My husband & I prob. won't get to sit together. If you know what to expect & plan for it, it is a great way to save."
Cons: "they charged me more money because i need alleges air . ap"
Pros: "The staff and crew are extremely polite and focused on good service."
Cons: "The seats on the Allegiant MD-80 don't recline AND the space between one row and the next is EXTREMELY tight. Much tighter than I have seen in an airline in a while."
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "on time, hepful personnel"
Cons: "my gate checked luggage was lost"
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Pros: "Direct flight, low price"
Cons: "Paying for a seat. Uncomfortable seats"
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Pros: "The fight"
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Cons: "everything was poor"
Pros: "The Bacardi"
Cons: "How small the bottles are."
Pros: "The flight was smooth and quick once we were in the air..."
Cons: "We waited for another crew from another plane and had to leave almost an hour later than the scheduled flight."
Pros: "Having to bug hotel staff to make sure to print boarding passes to avoid a $5 charge for each...having to pay for carry-on bags in advance and then unstuff them in the cramped aisles while boarding because the overhead compartments were too small...flight delays on each leg of the trip...staff that seemed lobotomized...seats that have a bar jamming into your lower back and don't recline.... etc., etc, etc, etc, Plus stupid coporate name and a logo that's hard on the eyes! ALLEGIANT SUCKS from its nose to its tail fin."
Pros: "The ease of booking and picking seats were great. I also like checking in via the app."
Cons: "don't mind paying for snacks, that's totally fine. In fact, the prices weren't extravagant, so that was totally acceptable. I don't REALLY even mind paying the baggage fee for a carry on as long as the rules are enforced, but there were people who were BLATANTLY over the size limit who hadn't paid, which seems unfair when I paid $36. The reason I know they didn't pay??? They were MY traveling companions. I can only imagine if they did it, then many other people did it as well. So the money is no big deal when the flight is so inexpensive, but the baggage policy needs to be kept fair. I could barely fit the bag I paid for to be in the overhead storage, b/c backpacks, jackets, and purses were crowding the bin."
Pros: "The attitude of the crew was excellent"
Cons: "The wait due to a maintenance issue was an hour and half extra on the plane before we finally took off."
Pros: "Nice crew. Nice airline."
Cons: "Wider seats and leg room."
Pros: "Crew was great"
Cons: "Cookies were aweful"
Pros: "Exiting the plane."
Cons: "Qualified staff and flight attendants would be awesome."
Pros: "Finally got home"
Cons: "Arrived at gate at1:15 boarded at 6:25 4 hours waiting for plane to arrive"
Pros: "Improved and smooth kiosk at check in, especially for basic economy ticket holder like me who is not allowed to do early online check in. Smooth and speedy security check point, and clear signs for me to find the terminal. Good amount Of reataurants and snack stores. Onboard wifi is great, especially I can use my points to purchase wifi."
Cons: "The check in kiosks during rush hours - there should be more staff on standby to help and coordinate the use of kiosks, like checkout line during the busy holiday retail store. This will speed up the check in and"
Pros: "Plane was empty which led to quick take off and landing times"
Cons: "Food and entertainment options. Seat room."
Pros: "On time"
Cons: "Too early Too full"
Cons: "Palm Beach airport organized and nice."
Pros: "Crew was very professional. No issues."
Cons: "There couldn't be less seating space. I get the need to maximize seata, but come on."
Pros: "You didn't let me of a schedule change on my fight, make wait another day. Now more delay today"
Cons: "Advertised great price that did not include luggage and changes were not permitted. Cancellation within 24 hours."
Cons: "Plane was too small"
Pros: "Very happy the boarding agent booked us two seats together"
Cons: "I missed my original connecting flight in EWR because there was no gate available when we landed. After waiting several minutes, we taxiied to a different gate. I called customer service to let them know we were on the ground waiting for a gate assignment. Despite this, the flight boarded and left with several people missing the connection even though that flight pushed back later than its original time and departed almost an hour late. The plane was sitting there with the door closed. After that, I was put on the next available flight which was already delayed more than 2 hours. That delay extended even longer and was eventually cancelled due to weather. United CS reps were not willing to address passenger concerns. They closed the CS area in some portions of the airport forcing everyone to a very limited number of reps. I ended up having to rent a car and spending the first 5 hours of my birthday driving home. I should have been able to make my connecting flight and would have avoided the entire mess. Instead, I am out of my ticket price plus the additional cost of renting a car since my changed flight was cancelled due to weather not the gate assignment changes that originally caused me to miss the connection. What should have been a brief 4-5 hour trip ended up being almost a 20 hour day....United absolutely SUCKS!"
Pros: "Free Tv because of the delay."
Cons: "Hot as hell, AC terrible. Cramp"
Pros: "Both legs of flights went without a hitch"
Pros: "Need say thank you to Nathan Robinson at Palm Beach Airport for his kindness and compassion towards me.Exceptional service rendered.Thanks to him I will definitely refer all my friends and colleagues to fly with United Airlines.Pilot and all crew were super.we even arrived earlier.Thanks United Airline Staff."
Pros: "The crew was nice"
Cons: "The 3 hour delay and turbulence was horrible We landed and I'm sick as a dog It's taking 20 mins to get off the plane"
Pros: "The crew was friendly and helpful once the flight was underway."
Cons: "The check in people need to be more observant. If one's only allowed 2 carry ons, people carrying 3 or more items should not be allowed to board. Also, the on board crew should not allow people to stow more than 1 item in the overhead bins. I watched the woman in front of me store items in 3 different overhead bins."
Cons: "Extremely rude crew :("
Cons: "Awful delayed by hours."
Pros: "The crew were all very friendly"
Cons: "Was very close to other passengers felt no breathing room"
Pros: "It was a good flight, not much turbulence, and I have not flown in several years. I was happy with my flight!"
Cons: "The seats and leg room are awful"
Pros: "aisle seat"
Cons: "12 hour delay due to mechanical issues poor communication no leg room very narrow aisle for beverage cart and passengers attempting to get to restrooms"
Cons: "leg room was very tight & I weigh 145 pounds. Abe"
Pros: "Nice plane, great crew. on time departure and early arrival."
Cons: "United has terrible boarding procedures... a problem most airlines have... they need to get it together to stop the mad rush to get on the plane... 5 boarding groups does absolutely nothing... On a side note many things could be improved by offering free checked baggage and charge for overhead bins.... so many delays, arguments and general aggravation caused by people struggling for overhead bin space... just have a guaranteed spot overhead for a fee.... no more aggravation period... when they started charging for checked bags but offered free carry on the problems got worse... flip it around and several problems go away... simple."
Cons: "United continues to drop the ball on every flights I take. I only fly them when I absolutely have to bring platinum on delta and mosaic on JetBlue. Consistently worse vs those two start to finish."
Cons: "Mad I had to check my luggage. Never used to have to, I usually carry on."
Pros: "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
Cons: "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
Pros: "Flight was quick, efficient and courteous flight attendants."
Cons: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
Pros: "Boarding easy. I like the lines they formed for boarding zones"
Cons: "Delay for 2 hours"
Pros: "On time. Great staff. Very clean planes."
Pros: "Landed 20 minutes early...great flight. We choose UNITED everytime!"
Pros: "The pilot was very kind and kept everyone well informed."
Cons: "For my first time flying alone along with my fear of flying, there was a power outage of some sort having to do with United Airlines, so we spent 40 extra minutes in the air doing circles. Before landing there was about 15 other planes waiting to reach their gates, but none were open because of lack of communication. We sat on the plane for an extra hour or so, with our seatbelts on, and moving no where. Just extra stress and frustration added to the flight."
Cons: "Umm how about we were 3 hours late and missed out flight and had to spend $200 to rent a car at 1130pm and DRIVE 4 hours home? Not to mention we missed our connecting flight due to delays on United on the 16th! No food and no entertainment NOT HAPPY"
Cons: "Had to pay if you wanted to watch regular tv."
Cons: "They switched a lot of seats around. I was supposed to be in row 22 and was pushed to the back of the plane."
Pros: "Gate agent with list of connecting flights was extremely helpful."
Pros: "The service"
Pros: "Crew was great"
Cons: "Cramped seating and you had to pay for entertainment."
Pros: "Everything about my flight was amazing!"
Pros: "Cabin crew were cheery and responsive, gate crew re-seated me in an exit row after several requests."
Cons: "Oversold flight and poor communication from ground crew to get a family with children seated together ended with passengers arguing loudly about the situation. Stressful and uncomfortable. Overpriced wi-fi."