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Scores according to KAYAK customer reviews
Pros: "Smooth boarding process"
Cons: "Flight was delayed, flight crew were not able to set boundaries with other passengers who would get up and delay the take off"
Pros: "Clean plane. Friendly service."
Cons: "Flight was delayed . Baggage took forever to reach carousel"
Pros: "Pretty much on time"
Cons: "Completely MISLEADING advertized price. You are FORCED to pay another 30-40 dollars EACH way PLUS $50 EACH way for a single carry on if iit needs to go overhead. Checked lugguage also costs. My “200 dollar” ticket ended up costing practically $400! This is what NYers call a “old-school-42nd-Street-hustle.” Then the flight attendants seem dismayed when no one wants to sign up for frequent flier miles. Work on marketing to masochists. They are the only people who would tolerate this abuse."
Pros: "The crew was nice and attentive"
Cons: "The plane was out of date and really uncomfortable. It was full of loud families and other budget type travelers. I will never ride this airline again."
Pros: "Flight was fine"
Cons: "$45 to carry on a bag. Yes, carry on. $3.00 for on board Beverage. Everything has a charge. Just ridiculous."
Cons: "wished I knew about the fees for both checked and carry-on luggage"
Pros: "The flight was faster than expected which was very nice. Was a smooth ride for the most part."
Cons: "Baggage takes way longer than other airlines I've experienced to pick up from claim. Wish their were free snacks available on board."
Cons: "STAFF WERE RUDE. DRINK WERE 3 DOLLARS. SEATS WERE TERRIBLE , NO SPACE , NO LEG ROOM , DIRTY PLANE , DIRTY TRAYS , UNCOMFORTABLE , TERRIBLE TERRIBLE TERRIBLE . NO TV , EVEN . PAID 1200 DOLLARS FOR TWO TICKETS ONE WAY FROM MIAMI TO NY ."
Cons: "If I had the option to check something worse than poor, I would. This flight was horrible. They boarded us and then made us sit over an hour on the plane after already being delayed. Somebody threw up in front of me all over the aisle and instead of cleaning it, the flight attendant just threw coffee on it. What a horrible airline and an overall horrible experience. I will never be flying Frontier again."
Cons: "I was in total shock when I found out I had to pay separately for my carry on and seat. This added $92 to my flight purchase. I bought tickets from Frontier because they were affordable. The company doesn't tell you that you have to pay these additional charges. You even have to pay for WATER on the flight. I feel misled and ripped off. I'll never fly with the mm again."
Pros: "Cancelled flight could not get us on until We from Monday.Said they sent you a communication but we got no email"
Cons: "LGA: was overbooked so we had to circle and then wait hours to leave the traffic around the airport"
Pros: "Nothing good to say about frontier."
Cons: "1) flight delayed 3 times then had to get a refund when we learned that the crew was on strike. 2) poor communication. Things happen but let us know so we can make other arrangements."
Pros: "They rope you in with crazy low fares - then charge For everything. $38 for your hand carry? Really???? Just add up the extras before you book."
Cons: "Seats are small and uncomfortable Too many extra charges Charges for Sodas Charges for carry on bag No entertainment"
Pros: "I like that Boarding On time."
Cons: "I paid $35 for my carry on bag. And even can't find the space to put it on the cabinet above my seat. Flight attendant just tell me to look for another space. They never help me anything. It took me a while to find the one far away from where I was seated. One of male flight attendant opened the cabinet above my head, maybe grab his stuff but one bottle of water fell down. It almost hit my head and luckily it just touched my shoulder. It was my horrible experience. I picked this flight because it fits my schedule. Next trip I will never take it any more."
Pros: "Crew was friendly."
Cons: "Not terrible but the cost of the flight doesn't include carry-on charge per person of $35 each way (so add $70 to your ticket even if you travel light). I'm 5'5" and the seats were tight. No tv. No snacks. No charger."
Pros: "I like the price. I get to see my grandsons often And the flights are so reasonable and frequent flights tonMiami"
Cons: "The seats are small and very close. There is no video entertainment You have to pay for everything. Bags- including carry on ($38) and soft drinks $1.99"
Cons: "THEY CHARGED $40 FOR A LUGGAGE AND $45 FOR CARRY ON"
Pros: "Price and execution of flight."
Cons: "Seats don't recline."
Pros: "Nothing. It was terrible"
Cons: "1) They don't have 24 hours cancellation unless you book over a week in advance. 2) Barely any direct flights. Everything has terrible layovers in Denver. 3) small, outdated planes with no entertainment system 4) they charge you extra for everything including seat and carrion. 5) All the flights were delayed. Not a single one left on time 6) Phone service is atrocious."
Pros: "Absolutely nothing"
Cons: "Staff was rude, flights delayed for no reason, seats are uncomfortable, you don't even offer a complimentary drink (soda or water) I will never fly through frontier again"
Pros: "Nothing!!!!!! Worst flight ever. Delays and ride crew"
Cons: "Hated everything about this airline! Never again will I give them my money."
Pros: "Delayed 5 hours then canceled."
Pros: "Much better than some of these big name airlines claim to be. Will fly with them again."
Pros: "My True Experience"
Cons: "I like the fact that the pilot informed us of pertinent information like time expected to arrive, Turbulence and why, how long we maybe staying in the runway and why. The stewardesses were very nice, professional and patient with some of the annoying passengers."
Cons: "Outgoing flight was delayed by 18 hours. Cancelled my inbound flight and purchased a last minute flight with another airline and still haven't received a refund."
Pros: "Spacious seats, courteous crew."
Cons: "Cost of carry-on luggage was $45!! Ridiculous. Nothing served - not even beverage service. No entertainment to speak of."
Pros: "There were delays in LGA that kept us in Miami and the crew handled it really well. They kept us informed, let us deplane, helped us understand how this was way better than zipping north and running out of fuel from circling, etc They kept everyone very sane."
Cons: "The fees on carry-on baggage are not obvious enough. For my return trip I was aware, but it really changes how I feel about this "low priced" airline. Also, the seats don't recline unless you pay for "special seats" and the tray tables are a challenge."
Pros: "Not much"
Cons: "Uncomfortable seats; ruined handle on luggage;"
Pros: "You pay for what you get for No delays Nice flight attendants I would flight again"
Cons: "- No complementary snacks - No move or entertainment"
Cons: "Delayed for 6 hours. Staff wouldn't give us a straight answer about the delay. Promised we would be departing at a certain time after all the delays and couldn't follow through. Was rude to passengers when we asked about the problems. Threw our luggage around, which passengers could see from the window. Will NEVER fly this airline again."
Cons: "Terrible customer service, terrible flight, terrible environment. Never again will I fly with Frontier."
Pros: "haha food??? which food"
Cons: "everything / super delayed flight"
Pros: "I didn't like anything."
Cons: "The flight attendance wouldn't sell me water or give me water when I asked for it on the plane. This was before the plan was descending, so he literally had no excuse. She didn't even have the common courtesy to come to me and say she wasn't going to give me any water. We had to ask her why she didn't provide water even when she had a water bottle in her hand. I will never fly with Frontier again. Also they try and trick you with cheap airline tickets initially, but then charge you $40 for 1 checked bag each way and you don't get any perks! Not even water. This was terrible."
Pros: "The seats remind me of wooden school house chairs - narrow, hard (no padding) and don't recline. Fly another airline. By the time your done paying all the gotcha fees you didn't save any money flying this economic airline."
Cons: "Bare bones as it gets. There is zero entertainment - no tv, no wifi, ect. Seats are the cheapest I've ever seen in the travel industry. All the passengers were hunched forward because the seats were so uncomfortable. The trays are wide enough to hold two drinks. The trays can't hold a laptop or a magazine. Water is free which is one upgrade which is better than spirit. However, spirit had cushioned seats that recline."
Pros: "This flight was horrible from start to finish. This was a flight from Miami to New York, scheduled to depart at 2:25 and arrive at 5:25. Around 1:30 we were told we'd be departing at 3:30 instead due to "weather at LaGuardia." I'd like to point out that countless friends and family, and also every weather app known to man, assured me there was absolutely no bad weather in the New York area and in fact there wasn't supposed to be until that evening, when there was a chance of thunderstorms. So if anything, delaying the flight only increased our chances of running into said bad weather. In any event, we boarded at 3pm and then around 3:30 were told we'd now be delayed again, probably departing around 4pm. So we sat on the runway like idiots. We did leave shortly after 4pm, and then once we got to the LaGuardia area about two hour later, we were told we needed to refuel (????) so we were being rerouted to Raleigh. About 40 minutes later we were told there was a storm in Raleigh so actually we would be going to Newport News. This is absolutely no joke, but the flight crew nor the pilot knew which state Newport News was in and upon arriving they announced we were in Virginia and said they knew that thanks to a Google search. Keep in mind it was now about 8pm and we had all been prepared for a short flight that would arrive hours ago, so everyone was beginning to get really hungry and irritable. This is where the flight crew started to really, thoroughly suck. In addition to being completely rude to anyone who tried to ask if we could get some more information, they were CHARGING people for water and offering nothing in the way of food. Only after a passenger begged did they dole out granola bars and cups half-filled with water around 9pm. Also, this entire time we weren't able to leave the aircraft and this was when the bathrooms decided to go out, and they were out of commission for about 30 minutes, so that was fun. We finally got into the air around 10pm and landed in LaGuardia by 10:50. Also, just a note, but when we took off in Newport News the weather had turned and there was heavy rain and lightning. We had no issue taking off during the storm, but apparently the storm was the reason for the initial delay? Whatever. Anyway we finally landed in LGA after being on that plane for 7+ hours. Then, just when we thought it was over, we were told there wasn't a gate open and we would need to sit on the plane and remain on the runway for about 30 minutes. 30 minutes was actually more like 45, so around 11:30 we finally, FINALLY could get off and I have never seen passengers de-board a plane so quickly. Overall this was one of the worst experiences ever, and while I try and be understanding when it comes to delays, what really put this over the edge was 1) the lack of reasoning for the delays and 2) the incompetency and rudeness of the crew. They made no one feel safe or comfortable. This was the absolute worst."
Cons: "Everything. I genuinely can't think of one plus, aside from the comraderie of the passengers."
Pros: "Leg room was decent"
Cons: "Had to pay for y carry on and I wasn't sure why. Hospitally wasn't very good"
Cons: "The flight came in 2 and a half hours late, supposedly due to a computer glitch in colorado. We then had to stop in Philadelphia to refuel for hours and ended up at Laguardia close to 6 hours late! During that time a no point did the crew offer the passengers any snacks or even water. Not even to the children. They actually made people who couldn't hold any longer pay for snacks and drinks! The pilot then had a tantrum and refused to leave until a dissatisfied passenger was removed. Classy... Also, they make you pay for carry-on. Quite a lot. Smallest seats I have ever been in. Avoid this airline!!!"
Pros: "The view from my window seat."
Cons: "Lets begin with the scam of low ticket prices. You you're getting a good deal until the day before the flight when you have PAY FOR CARRYON LUGGAGE. Then, there was an hour and a 45 min delay. At the airport, the Frontier computer systems were down, so getting on the plane had to be done manually. On the plane, some of the crew was rude like a man named RAY and the black flight attendant who used the most aggressive tone over the loud speaker. Here's the worst part, on a flight from MIA to NYC the plane had to stop and refuel in Philadelphia. If that's not crazy, I don't know what is! They told us it would only take 20 minutes, but we were in Philly for TWO HOURS! There was a lady that wanted to know what was going on, so she asked the flight attendants who told her they had no info. She asked for their names, which they refused to give to her and they proceeded to have her KICKED OFF THE PLANE by the captain. We got no complimentary snacks during this ordeal. I asked a flight attendant for free chips and got laughed at in my face. As you can tell, I will never fly Frontier again. The flight was supposed to leave MIA at 2:50pm and land at 5:00pm.. We got to NYC at 10:00pm. NEVER AGAIN."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Cons: "We got bussed from Philadelphia to LGA as plane was short of fuel due to long wait time landing in LGA. It was just terrible. Took forever to get to NY. Not entirely airlines fault. Weather has lot to do with it. But number of factors contributed. Boarding was delayed as we missed our a lot and took of later on top of already late flight. Then. Things just went south. The Staff were very counties and helpful and did their best."
Pros: "There was absolutely nothing I enjoyed."
Cons: "The Pilot was horrible!!! When we were preparing for landing, it felt like a roller coaster ride. The plane made a long drop and had everyone screaming. I'm never stepping to that plane ever again."
Cons: "I booked because of the cheap rate. Only to find out at the airport that they charge 25 for carry on luggage...I knew they charged for checking luggage but for a carry on?! ridiculous. Adding those $50, price is the same or more expensive than other better airlines. There was no food whatsoever. Almost 4 hr flight and no food....the food they sell is basically snacks...not even a sandwich. The seats are insanely thin and hard. Entertainment? You have to pay for that. Never seen this kind of horrible service. I lost my flight coming back from NY because of the bad weather conditions. The airport was insane, we got off in the middle of the freeway because cars were not moving and started running. I left 3hs30 before my flight and still lost it...thats how crazy it was. Not only they didnt offer any help, they wanted to charge penalty and put me on a flight 4 days from then. Tried calling and explaining, no one cares. Never flying this company again"
Pros: "The boarding process went seamlessly."
Cons: "There is a charge for each piece of luggage, including your carry-on. I ended up paying more for my luggage than for my actual flight; the seats are hard, uncomfortable, about 1 inch thick with no padding and do not recline; there were about 25 screaming children on my flight making it an uncomfortable and expensive 3+ hour nersary flight. I will not be flying Frontier in the future."
Cons: "Flight was delayed 5 hours. Seats are uncomfortable. Hidden fees make flight as expensive or more expensive than other airlines."
Cons: "That the airline charges more for carry on and for coffee. The flight attendants were also rude."
Pros: "The seats"
Cons: "Hidden fees for carry on and flight crew was unable to even fill my water bottle. American airlines were able to do so even if it was not filled up all the way."
Pros: "It was really fast flight i loved it."
Pros: "The flight went very smoothly"
Cons: "A glass of water without using a credit card."
Cons: "The flight was packed . CDC guidelines were not followed"
Pros: "I didn’t like anything besides me landing spirit needs to update"
Cons: "Customer service terrible i missed a flight because of an accident they charged me instead of just giving a courtesy for the first time as a long time customer , charging for everything which is fine but a water should be free , seats extremely small they need to update their planes"
Cons: "The flight could have happened"
Cons: "Why a passenger get a ticket for $189 paying $50 for lagage need 2 or $3 to get a bottle of water? I didn't appreciate that from you guys we need to work on that. We don't ask for snacks. After that everything was fine. Good job to the team"
Pros: "Safety. Smooth flight, clean plane."
Cons: "Flight attendants sour and not very friendly at all. Add one are ridiculous and equate to other airlines prices with wifi and TV included. But they are the youngest airline. New planes dont break"
Pros: "Everytime I fly spirit there's an issue a delay I'll never fly spirit again anywhere"
Cons: "Always issues always delays I'm sick of this company 2-3 hour delay"
Pros: "I was stuck because of the snow storm and this was the flight leaving early so I could make it to work on time."
Cons: "The price for check bag or carry on is ridiculous. I know the price for the ticket was good, but $55 for a carry on, that is kind of outrageous"
Pros: "The BIG seats are def worth the upgrade, similar to Business class for $35 each way"
Cons: "Standard seats stink, small and uncomfortable. They charge you for EVERYTHING! When I initially booked I didn’t realize they charged for carry on luggage, $45 each way, almost as much as the flight cost. If you want to choose your seat $17 or you sit in the middle of three seats in the back of the plane. On the way out I squeezed in the middle with a mother and crying baby on her lap, wanted to kill myself. Would prob recommend JETBLUE and stay away from this airlines."
Cons: "Wee were delayed 2 hours."
Pros: "The plane seemed to be newer"
Cons: "Well where shall i start!! I feel They nit pick every charge, 53$ for a baggable is crazy!! Then they charge for water.. just. Or happy at all"
Cons: "Spirit sucks"
Pros: "Boared Earlier! Thats Awesome"
Cons: "Nothing it was all well"
Pros: "The staff was nice"
Cons: "Spirit airlines charges to much for bags. The whole experience was awful never again."
Pros: "I arrived alive."
Cons: "The rude check-in agent, no water, cramped quarters and unprofessonal flight attendants."
Pros: "Good flight overall."
Cons: "It's more about the airline than anything else. The cost of the checked bag should be included in the fare price. Because I couldn't log into my account online prior to check-in, I ended up paying $52 each way for my bag. As far as the aircraft itself, I found the seats and leg room space to be smaller than other airlines."
Pros: "Absolutely nothing, I will never book spirit. First I was told that my bag was too big to board plane, fine. Giving that I was here one hour before departure, no one had the common sense to expedite my baggage check in so that I wouldn’t miss my flight that was also a non refundable ticket. No one cared that I lost a ticket to make it worst they wanted to charge me $150 for the next flight. I said forget and took my money else where it was appreciative even if it meant paying more, customer service is a big issue for, never fly spirit again anything but that. Delta was great"
Pros: "I liked nothing. If I could give them 0 to negative stars, I would."
Cons: "The employee was rude. We waited in line (not moving) for 1 hour and change. They cancelled every single one of their flights to Florida. Their next available flight was for Wednesday, August 7th. We asked if their were any other flights going to FLL and she said she couldn't help us with that. She said we would have to go upstairs and check for ourselves. We asked for the manager and she's said "she's on her way". A man came and told us that whatever was under Spirit Airlines was the only thing we can refund to you. My brother asked the lady "I thought you said the manager was a she". The lady goes "we have two". My brother goes "well, can we speak to her?" and the lady, in a very rude tone goes, "well do you want to hear the same thing twice?" The only reason we argued back was because that lady was extremely disgusting to us. The lady claimed we got an email sent out to us saying our flight was cancelled and it was not. We showed her our phones too. She said "how do I know that you're not lying about the email?" Anyways, we got refunded on our tickets but the reason we were going was for a game the next day (Aug 5). Those tickets are nonrefunable and Spirit Airlines is responsible for that because this was caused by them. We also rented a car for the days we were going to be there, which I also think they're responsible for. The game tickets were $65 each and it was 4 of us. The car rental was $97. All that money went down the drain because Spirit Airlines cancelled all of their flights. I emailed the car rental place and we couldn't get refunded and the guy said that it's the airlines fault for cancelling the flight and they should pay for everything. I will definitely not recommend this airline to anyone. Moral of the story, SPIRIT AIRLINES IS RESPONSIBLE FOR EVERYTHING! Soon, this Airline will be out of business. Flight info : Flight #525 EWR > FLL / August 4, 2017."
Pros: "Pilot's politeness"
Cons: "Nothing given the behavior of Denise and her co-attendant."
Cons: "I know there a lot of things that can not be fixed by an airplane such as delays or weather issues but when a flight attendant openly states that they turned up the air for one person at the front of the plane but the rest of the plane is uncomfortable freezing this is something that could be adjusted. Very uncomfortable flight that was compounded by sitting on the runway for over an hour an a half after landing due to a gate not being available. Every time I fly spirit I say never again but this time I will pay more for comfort!!"
Pros: "majority of the crew was pleasant BUUUUT..."
Cons: "Delayed twice..no information and boarding was a mess...although the crew was pleasant i did find it concerning that it seems that they ran into someone they knew and they struck up close to an hour conversation IN THE BACK of the plane.now landing in Newark was where the real craziness began. we landed and had no gate..an hour wait on the tarmac and i thought it couldve been handled a little bit better in terms of customer service and taking care of the passengers during this wait."
Cons: "Second flight I booked with them, both were delayed. The second one was supposed to leave at 10 AM I received an email at around 8AM that the flight was delayed until 2 PM. They said I had to still be there an hour before the original scheduled flight time? I asked when I was actually able to get someone on the phone, why do I need to sit in the airport for 5 Hours? After being very persistent I was told that sometimes Spirit doesn't have gates available, so they want you to sit there and if they happen to get a gate before 2PM they will board and leave. This may work for some but not me. I won't be flying Spirit again."
Cons: "First of all I have never been charged for my carry-on by any other airline, so that was my first big complaint. Not to mention that a charge of $59 for a carry-on is outrageous, especially when they for some reason charge less to check the bag! Second they are the worst on updating you on any changes to your flight whether it was the time or gate location. My flight on the way to Florida was delayed for four hours, and on my return flight they did not help me check in which caused me to miss my initial return flight and almost had the nerve to charge me a fee to book the flight for the next day. The managerial staff is rude and unhelpful, and if it wasn't for the help one good hearted staff member at the counter I'd still be stuck in Florida. Oh and again they changed my gate on the way to FL and on the way back MULTIPLE times! As a matter of fact, I was not told about my gate change for my return flight until the aircraft was about half way boarded! As far as the aircraft itself, the seats are uncomfortable and they even charge you for water. This was the worst flying experience of my life and will never fly this airline again! I hope Spirit goes bankrupt!"
Pros: "Staff was friendly and helpful, boarding went very smoothly, both flights on time."
Cons: "Insanely high baggage fee Uncomfortable hard seats-but actually they gave more leg room by not reclining."
Pros: "The customer service was incredible. I knew what I was getting in to regarding no entertainment, smallish seats, etc. but I did not find the seats uncomfortable and brought my own entertainment. I will travel with Spirit again."
Pros: "Their punctuality was awesome."
Cons: "By the time you finish paying for all your fees including your CARRY ON, up to and even the water on the flight? You're paying the same thing than the other flights which were $100 more. Absolutely ludicrous! Chairs don't recline and are barely fit for average people, no t.v. at all anywhere, no charging ports or wifi, paid or unpaid. Simply not worth it!"
Pros: "no issues. carry on was fine, picked my seats no issues with that. flight attendants were very friendly & professional. smooth flight, on time. Aircraft was super clean. there was food and drinks available for purchase. Seats are a bit less "chunky" than other airlines but they were fine."
Cons: "I was a bit late getting to Newark, but I only had a carry-on, so needed to grab my boarding pass and just get through security. When I finally found the Spirit Airlines counter in the basement, their electronic kiosk wouldn't work. There was a huge line, so the Spirit employees ignored me. I could not get my boarding pass, even though I would have had time to get through security and run to my gate!!! I had to buy a separate flight on United so I could make it to this wedding. Any refund would be appreciated! Spirit Airlines is horrible!!!"
Pros: "flight was cancelled, next available was delayed due to weather which I understand is not controllable. Was able to book a flight on another airline and was more than halfway home when the Spirit flight took off"
Cons: "Inaccurate information from email alerts stating flight was delayed when it was cancelled. Paying to have an assigned seat is ridiculous! If I buy more than 1 ticket at a time please figure out how to program the seat assigments so everyone sits together. I understand charging a fee for first class, business, class, exit row, ETC. but come on the seats didn't even recline. The personnel were all polite but that doesn't help when the information from them is wrong. I don't care how big a smile you give me or how many times you say I'm sorry."
Pros: "Very attentive and friendly flight crew"
Cons: "No app for boarding passes"
Pros: "The crew were friendly."
Cons: "The airline emailed customers that the flight was delayed by almost two hours. We arrived 1 hour 45 min before the new departure. The website still said the delayed time. When we were trying to check in the service desk told us the plane was being boarded and the delay was no longer needed. We had to take later flight and the girl joked that "at least we weren't as bad as united airlines because they dragged someone off." Terrible experience. There is definitely a reason it's a budget airline. Will never fly with them as long as I live."
Pros: "Spirit airlines was undoubtedly the worst airline I have ever experienced, and I will not be flying with them again."
Cons: "Customer service was nonexistent and the staff seemed to have no idea what they we're doing."
Pros: "Departure on time."
Cons: "Seats were not comfortable and was in a seat that did not decline although the seat in front reclined making an uncomortable flight. Cabin door also would not open after flight. Had to wait for maintenance crew to get passengers off the plane. Flight crew was rude."
Pros: "The crew was pleasant"
Cons: "The seat was extremely uncomfortable. The seat itself was so small it did not accommodate the length of my legs to the knee. I felt like I was going to slide out of my seat. There was no leg room. I am only 5 feet, 2 inches tall and I felt cramped and uncomfortable. I was in the middle seat and could not sit comfortably without touching the stranger who sat next to me. I don't expect first class leg room but I have never been as uncomfortable on any other airline. Lastly, my luggage did not make it on to my flight so I left the airport without it. My bad was delivered to my house, but it took 32 hours to arrive, arriving at my house at 9:30 PM on the following day."
Cons: "It was a terrible experience!!! Stinky way to end a vacation!! From the moment we entered the terminal, SPIRIT handled everything poorly. They had 5 agents working to handle 5-6hundred passengers. There was only one agent walking the floor answering questions. He was nice enough to me but in his frustration, he was very rude to other passengers. People were getting nervous that their planes were boarding and they still hadn't checked their bags. This caused people to try and cut in front of other people in line and of course those passengers became angry. After finally getting through that mess, we got to our gate in a different terminal (which was also confusing because our boarding pass said terminal 3 which we went to first only to find out that we needed to go to Terminal 4 to check in and then walk over to terminal 3 to board). Once we boarded the plane they told us that the computer system was down so they could not put in their flight planes so they let us off the plane. We re-boarded the plane and finally landed home around 2:00 in the morning. By the time we got our luggage and drove home (20 minutes) it was 3:15. Overall Stinky!!!!!"
Pros: "Flight was delayed both ways on a round trip. Didn't offer any compensation or even a complimentary beverage"
Pros: "The flight crew was nice. Not their fault they have to push to sell everything on the flight. Very uncomfortable. They were pushing from credit cards to expensive food and drinks ($3 sodas). I bough ticket thru another site and nowhere it asked to pay $50 for carry on? I paid when I got to the airport. The sears very tight and uncomfortable. Seats to recline back and if your sleepy forget it, you will never get comfortable unless you pay to get a window seat. The price you pay will be the same as competitor flights at the end after you pay -To check in your carry-on ($55) or luggage ($50). -Pay to choose your seats or they will chose random for free. -pay to buy snacks or soft drinks -they push you credit cards (really) Not with it."
Pros: "2 flight delays and then a cancellation. Wasted our Saturday at the airport. Then they can't rebook us until Tuesday-they did not demonstrate care. Here is your $ back for this leg of the flight-could not rid of us fast enough. Now we had to book last minute with another airline, paid crazy price for the one way trip and from the West Palm Beach airport around 40 miles away-had to get there on our own. Charge you for everything crazy $. The discounted advance price for a carry on bag is $45 each way. Assigned seats-we charge you for that too. The smallest seats, -0- recline matches their-0- cushioned seats, no drinks or snacks, no movie, not even music, not even water. No wonder there was a tiny tray. Going out of Newark was fine. Even arrived early and the employees were good. That was all. Spirit airlines-Never again!"
Pros: "Good fare and crew"
Cons: "No food or entertainment"
Pros: "That's what you get for a $50 ticket."
Cons: "The Flight was cancelled without notice!!!! Counter staff was nonchalant about the situation but did offer a flight that would head out 12 hours later. I am Not a fan!!"
Pros: "Flight departed and arrived on time."
Cons: "Charges for carry-on baggage and checked baggage excessive"
Cons: "Spirit airlines, the crew, customer service, this is the fourth & last time ! I will never fly Spirit Airlines again, unless they can possibly bribe or change my mind with F R E E travel & alcoholic beverages! Gary Roth(Dr Lafter)"
Pros: "Flight attendants on both flights were very nice."
Cons: "Shortcut security was not honored flying to fll. Was unaware of the so calley "bare fare". I paid almost $300 for my flight just to find out the night before that I had to pay an additional $142 for my seats and bags. Water wasn't even free! Flight was late departing but arrived On time. On the way home I got to the airport 2.5hrs early even though I checked in the night before just to be put in a long line because spirit appeared under staffed. The Spirit agent took our long coiled line and put us outside in a straight line...in the cold and rain! While in line, a Spirit passenger was visibly and audibly crying. A few other passengers including myself tried to help her. We informed a near by agent who also saw the crying woman and told us "it's not my job. She's not my concern." The lack of care and customer service was ridiculous. Not only will I never fly spirit again but I will encourage friends and family to boycott them as well."
Pros: "What not"
Pros: "There was nothing about this experience that was handled well or in any way comfortable."
Cons: "First of all, the flight was delayed by more than 4 hours. Had I been notified of this, I wouldn't have had to get up at 3:30 AM to get to the airport in time. I signed up for the email notifications and am a Free Spirit member- none came. Second of all, the airport was in complete chaos. In fairness, there had been a shooting in terminal 2 the day before, but there was no organization, no one to ask about which line to stand in, etc.. A couple of employees with megaphones would have gone a long way. Third of all, the gate agent boarding the plane was the definition of rudeness and snarkiness. Fourth of all, while boarding the plane, and elderly man became unresponsive and had to be wheeled off the plane. Again, total chaos, no announcements. The man fell out of the wheelchair and expired on the jet bridge- ok, beyond Spirit's control, but the way the gate agent and flight attendants handled this was disgraceful. Fifth of all, we all had to disembark, then line up to board again, then they cancelled out flight. 6th- we were instructed to exit the terminal and rebook at the front desk. People ran like the starting gun had shot at the olympics. When I exited the terminal, we were met with a wall of people- total chaos- no one directing traffic- agents yelling at us- we were finally directed to line up outside in the hot sun (wearing black winter clothes) and proceeded to wait for over 4 hours. I didn't even get close to the desk- I booked a return flight on American for $430 out of Miami because people who were able to reach Spirit via phone (I was on hold for over 2 hours before my phone died) were saying they couldn't get us back to NYC until next week. I have tried unsuccessfully to reach Spirit to refund the money for my carry on bag."
Cons: "I had taken a flight from newark to fort lauderdale and because there was a delay from newark I was late arriving into fort lauderdale. I had asked the staff at the gate in newark what I should do and they reassured me I would make it. I then approached the flight crew and told them my situation and they also reassured me it would be fine but I landed in fort lauderdale and my connecting flight took off. I then had to go from terminal two to terminal three to get a new ticket which Spirit did not pay for or even have. I also had to stay in a hotel that night that was $150 with not even a % off was offered. I understand that weather is not in your control but then the people at the gate and the flight crew should not have given me false hope without even contacting anyone else. I was on the way to see my fiance who is in the U.S. Navy, who had been deployed and I missed his coming home. The only good thing I have to say about Spirit is that your crew in Fort Lauderdale working the tickets were very nice and calm even with the line out the front of the terminal and around the side of the building. This is a problem I ran into every flight of Spirit I have flown, complete under staffing of the ticket lines. I will never fly Spirit again and I will never allow my family to either."
Pros: "I want my money back, my fight was cancelled the staff was no good.. no help at all! Getting a lawyer!"
Cons: "Planes were dirty and were charged for carry on which I found to be a bit ridiculous. The money you save on the ticket ended up going to pay towards luggage so it would have been better going through a nicer airline. Planes really had nothing to offer as far as comfort. On the way home the plane had a 2 hour delay and no real customer service was given to a accommodate for the inconvincoence. Also had an issue with the luggage keeping us in the airport way longer than needed. Would not fly with spirit again"
Airlines flying from Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida
Masks required on board, masks provided on flights from Florida
Social distancing seating
Middle seats unavailable to book on flights from Florida
Testing for antibodies, testing for symptoms for flights from Florida
Waiving of change fees. Search flexible flights from Florida