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Food was just okay, need to improve for other menu variations

Wish the underseat compartment don’t have a restriction, can fit a personal item such as backpack fully like most Boeing

Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good

I was in a middle seat where I felt a bit too cramped otherwise the trip was good

Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.

The food wasn’t good at all. I skipped meals .

Food from Surabaya was below average but from Singapore is much better

Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.

Very good flight from Boarding to landing -efficient and comfortable with decent entertainment options

The seat in economy class and legroom in Singapore airline are narrower than Korean airlines! I don’t have that comforting feeling flying with Singapore air as in the past!

Great except paying $240 usd for 2 pounds over on a checked luggage. Outrageous.

Like: Aircraft was better than others I've flown in. Crew was great, food was very good. Air New Zealand is now my favorite airline. On our long flight from AKL to YVR there was enough room for those of us in Economy to stretch a bit. My sister is disabled and they took very good care of her and me. Best entertainment offering of all the other airlines. Not so much; Flight from AKL to YRV was delayed BUT they recovered really well so no complaints here. Pretty petty point to complain about. Only negative I have. I will recommend to friends.

Nice friendly staff and crew. Love the 787 flight. Get meals and lots of drinks!

Great entertainment options on the screen. uSB A and C chargers. Free WiFi! Crew were excellent.

Service was excellent and they’re very helpful and nice

Aircon set too high so VERY warm and VERY uncomfortable.

Not a comfortable trip, the seats are not good, and they look old.

Lost my luggage and brought someone else luggage to my airport.

I flew United from San Francisco to Auckland. My connecting flight from Auckland to Christchurch was canceled with no explanation. I was finally told the cancellation was due to fog. Even though it was clear when we landed. I am from San Francisco, I know what fog is! And I didn't see any fog. I was told the next available flight was 7 hours later. Unacceptable, they should have had a flight ready to go as soon as it was deemed safe to take off.

Our original flight was cancelled from SFO to AKL on 6/16/25. So we had to stay overnight at a hotel after a 12-hour layover plus 3-hour delay before the cancellation. Then had to fly to LA and then to AKL the following day losing an entire day of our vacation in NZ, that we can never get back.