The flight came in an hour late. It caused me to miss my connecting flight and my luggage is lost.
My bags were lost in Frankfurt and no one could help me. I filled out a report at the airport, but the office there said they were too busy to give me a reference number. They said they would send me an email but NEVER did! I tried contacting SunExpress, but it is just an automated system. I tried contacting the airport in Izmir, but they were no help either. United would not help me because they said it is the responsibility of their "partner airline", although I entrusted my luggage to United at DFW to take care of my personal property and it was United who had it last in Frankfurt. I got the run around from everyone.
They wouldn’t let me board. I had to go to the ticket agent 2 times. They canceled my original flight and rebooked me for the next day. Lost my Luggage
flight delay and close connection was stressful-luggage did not arrive with me-hopefully will be delivered today
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Pros: "I missed my flight."
Cons: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Pros: "One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period."
Cons: "She could have informed me they where no longer available."
Pros: "Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding."
Cons: "See above. I will only buy further tickets directly from airline"
Pros: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Cons: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Pros: "Plane was in good condition."
Cons: "Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping ."
Pros: "Flight attendants were good."
Cons: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"
Pros: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Cons: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."
Pros: "Everyone on this flight from the crew to all were awesome, exactly what you hope for when traveling internationally"
Cons: "My bags did not make it to Copenhagen...again! So disppointed and completely put out by this inconvenience"
Pros: "Good service overall. Great crew."
Cons: "Nothing in particular."
Pros: "Service. Crew genuinely cared about passengers.Well done."
Pros: "Stuttgart to Frankfurt was good.. ."
Pros: "airplane comfortable"
Cons: "luggages were split and still lost can not find at the mean time"
Pros: "This 10+ hour plane ride was one of the longest and one of the best flying experiences we have had. The flight was smooth and comfortable. The flight attendants were very nice and their hospitality were second to none. We will definitely fly with Lufthansa again!"
Cons: "A little more cushion on the seats please!"
Pros: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Cons: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Pros: "It is so nice to flight on board a plane were the staff knows what to do."
Pros: "Very stable aircraft with attentive staff"
Pros: "I was pleasantly surprised to be offered an after dinner brandy, or a Bailey's. O"
Cons: "On both flights. The ear phone did not work correctly. Minor issue."
Pros: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Pros: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Cons: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."
Cons: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."
Cons: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Pros: "Staff were so friendly! The plane was clean and comfortable."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Pros: "Individual entertainment center with multiple video options, documentaries, old and new movies."
Cons: "The entire Economy and Economy + had to walk to a section in the middle to use few toilets, instead of having the restrooms spread out. This resulted in a long line and awkward waits facing 10 more people in a very small space. The blanket was not washed well, had long blond hair on it. The temperature was very cold."
Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Pros: "The crew"
Cons: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Cons: "This flight was late and because of that we missed connecting flight to NY!"
Pros: "The flight was on time. The crew was friendly and efficient."
Pros: "The staff was professional all the way from check in to boarding to flight attendance ..."
Cons: "I liked everything .. everything was done professionally."
Pros: "Good. The food on this leg was much better than outbound"
Cons: "The seats lack padding in the back so not to feel people putting their leg or knee into the back of my chair."
Pros: "waited for us to get to gate"
Pros: "Very family-friendly"
Cons: "You canceled my flight it was no one to reach by kayak will never buy tickets again from kayak"
Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Pros: "Excellent service all around"
Cons: "They don't board with any structure. It is a big free for all."
Pros: "Friendly service and good food."
Cons: "Long flight"
Pros: "crew was very polite & attentive; relatively comfortable even though the flight was packed; free cognac after dinner, even in economy class!"
Cons: "some of the food was only so-so, but still not bad"
Pros: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Pros: "The crew was very professional and kind."
Cons: "The layover in Frankfurt was too short (45 min) and the delay of the flight Milan- Frankfurt did not help; I had to run to catch my flight to NY. And in addition, my baggage went lost"
Cons: "Flight attendants served too many drinks (hard liquor) to the passenger sitting in front of me, and continued serving him even after he was visibly drunk. When preparing for landing, one attendant gave an annoyed answer when I asked him to remind the same passenger to set his seatback in vertical position."
Cons: "Big Screen at front of cabin when I am 2 rows behind kept me awake Boarding was a mess, not really enoughpreboarding space to hold everyone. Organizers were rude and signs were confusing."
Pros: "Long flight. Loved that we had two wonderful meals, hot cloth enough water and other services. If I fly overseas I will always choose this airline. It was wonderful."
Flight is very crowded. No distanciation.
Pros: "Staff mixed Qatari and Canadian, did their best"
Cons: "With a sore arm, it was an impossible task to find a cozy position without shap metallic angles protruding."
Cons: "Curt and rude"
Pros: "Seated near front. On time."
Cons: "Entertainment system had small touch screen that didn't respond to touch. Food was fair to poor. No leg room."
Pros: "Food was hot. Pleasant service"
Cons: "This was a large plane and therefore it took quite a bit of time for people to store their belongings."
Cons: "In 25 years of traveling I think this is the worst food I ever had in a airplane. Lucky that the butter and the bread were eatable"
Pros: "Space for my legs, good movies and food. Smooth ride. It was my first trip with the airline and i loved it"
Cons: "Had to wait 1 hour to get my bag back. They were having trouble to find it. Because i waited an hour they gave me a $10 voucher to eat at the airport"
Pros: "They did a good job and I enjoyed their touch screen entertainment on the flight. I enjoyed the wine on the flight over and back. I will fly Air Canada again"
Cons: "Nothing, they did a good job"
Pros: "The entertainment options were good and the fight crew was friendly and helpful."
Cons: "The delays and lack of information in the boarding process are unacceptable - this occurred on my trip from Montreal to Paris as we as the return trip. Passengers feel like cattle being herded."
Pros: "These were all LH code shares with Air Canada. Checkin and boarding at CDG 2A is the best you can do there. Only a short walk from checkin thru immigration and security to the gate. Also Air Canada checked my bag to HNL. There were US immigration and customs, small scale and quick, in Vancouver but no requirement for baggage inspection unlike awful LAX. For future trips between HNL and Europe, I am flying Air Canada via Canada."
Cons: "White wine was room temp."
Pros: "clean, polite, helpful crew"
Cons: "obtaining boarding passess via smartphone"
Pros: "Air Canada is great"
Pros: "Comfort, decent entertainment selection, crew was pleasant and professional, boarding was smooth"
Cons: "Food = bland mystery meat entree."
Pros: "flight was smooth"
Cons: "We basically were left without info about connecting flight! Also priority boarding for passengers with kids should be announced. It's not the job of passengers to ask. Crew could use more friendliness and being more helpful in giving directions especially in flight and for connections. The lady that checked us in was the worst. We gave her boarding passes and passport and after checking she gave them back to me in a disorganized way, I had a toddler and I had to stop and arrange my documents first. She did not even indicate where to keep the strollers. All she cared was to see d face of my toddler, in my effort to get d child up from stroller and turn her around to her, she fell and guess what, this lady did not even react! Unflinching, she just wanted to check d face of my 3 year old in case she is impersonating. That being said, some other staff were very friendly so this is not generalizing all to be same way"
Pros: "The food, wine and service were all great."
Pros: "The flight was not fully booked so there was some extra space....ie empty seats"
Cons: "The flight was 1.5 hours late in departing. Fortunately we just made our connecting flight in time."
Pros: "The bad stuff overshadowed the good stuff. Bad experience."
Cons: "We took off late and never made up for the time lost which resulted in me missing my connection in Denver. Had to be rerouted to Toronto that night and spent night in hotel. Next day, we took off late and that resulted in me missing my connection in Denver... It took me two days instead of one to travel to my last destination. Not happy with Air Canada, three out four flights took off late. I also almost missed my flight in Montreal to go to Paris if it was not for the friendly and helpful Canadian Customs people."
Pros: "The flight attendants were very professional and nice."
Cons: "The flight took off late and did not make up the lost time during the flight."
Pros: "The plane was nice."
Cons: "The food and service and all the delays. One was cancelled and the hotel that the put us up in the food was horrible. They offered us no compensation."
Pros: "Food and movies were good"
Cons: "I received a boarding pass in AMD for all my flights, when at the gate in paris the agent said we have to give you a new boarding pass and seat. I had window prior, now it was the MIDDLE SEAT!!!! They said they couldnt do anything about it because Air India changed it and they couldnt do anything about it. Especially since the flight was also full. Not Air Canada's fault, but the expererince of middle seat is TERRIBLE."
Pros: "Drop off at the counter was fast and easy on the upper level departure entrance. From my drop off at 9:00 am, I made it thru baggage check-in, passing thru passport control, passing thru security and into the gate duty free area in 25 mins! Impressive experience."
Cons: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Pros: "Nice plane, food, staff, entertainment. It was great"
Pros: "Service and comfort. Friendly and responsive staff"
Pros: "They had individual tv screens."
Cons: "One of the female flight attendants was rude. Aircraft configuration was tight and dirty."
Pros: "Both planes were nice. Attendants were pleasant. Food and entertaining were great."
Cons: "Flight from Paris to Toronto was delayed 4 hours. That automatically caused us to miss our connecting flight from Toronto to Nashville. The 1st flight turned out to be more than 4 hours late. The 2nd flight was delayed as well. Not to mention we were directed many places throughout the Toronto airport trying to locate a boarding pass for the 2nd flight in hopes to make it to Nashville that day. All members of the Air Canada staff were helpful, however traveling for over 20 hours majority of which was spent in foreign airports made for a long and unpleasant day. It would have been different had it been our fault for being late or missing a flight, but we were very early for our international flights which simply added to the amount of time we had to sit, wait, and hope. A coupon was given to us, however being that I live in a different country I don't know how quick I will be able to redeem this."
Pros: "Food included, beverage and entertainment selection."
Pros: "The staff at boarding and flight crew very friendly, attentive and efficient. Good fare for return ticket."
Cons: "Food had no taste or imagination."
Cons: "It was late by an hour and I missed my connection. My flight on the way out we sat on the plane an hour and a half. Once the connection was missed they didn't handle things smoothly at all. I could write a book but it will just get me worked up again."
Cons: "At least two hours delay departing three of four times, virtually no air on the Toronto-Nashville leg then had to sit on runway in a hot plane due to gate not being ready. The international boarding from Toronto to Paris was badly disorganized with two gate attendants and finally another two came over to help but stayed in phone most of the time. We were already delayed. Won't fly Air Canada again"
Pros: "Very kind & attentive crew made my flight to Europe enjoyable. Baggage check-in & pick-up was quick. It was one of the most affordable flight options. For the price, I was very satistied with my experience."
Cons: "Seats were smaller."
Pros: "International flights were Excellent. Competent personnel, good food, comfortable seating."
Cons: "No complaints."
Pros: "The price"
Cons: "The food and the seats were cramp"
Pros: "The food was decent and the snack was good too -- a small hot pizza."
Pros: "It was a good flight overall."
Pros: "Food was reasonably good, and seat had enough legroom, more than in some airlines I have flown recently."
Cons: "very disorganized. website for checkin was indecipherable. I had to call Air Canada, which charged me for the call (15 centimes per minute) then put me on hold, only to finally learn that I could only check in in person because we were traveling with a pet. --- We paid extra for preferential seating, and when we got to the counter were told that we could not have those seats bcs we were traveling with a pet - the pet was acknowledged on our records and travel documents, yet the company allowed us to sign up for preferential seating, then would not let us access those seats, but our previously reserved window seats were gone and we were assigned aisle and center seats, which were then changed again to other aisle and center seats. --- Half the flights on the departure board, including ours, were delayed, alhto there were no weather problems. Both our plane and the plane in the gate next to where we were waiting had mechanical problems - a coincidence, or a repeated failing?"
Pros: "Entertainment system was awesome. Flight was comfortable. Crew very friendly."
Cons: "Checkin staff at airport was not friendly. Airline cannot allocate seats together even though booking was done months in advance. seriously!!!"
Pros: "The movie selection was relatively good."
Cons: "They changed my seat 3 times before I got on the plane (from a window seat to an aisle seat and much farther back on the plane). I didn't complain and got on the plane, only to be told for a forth time (after I had already settled in my seat) that I had to change my seat again, to a middle seat. It was by far the least comfortable seat I have sat in with very little room both in front of and next to me. Nobody should be asked to move like that, especially after choosing my seat online at least three months prior to the flight when I purchased my ticket. Food also not great."
Pros: "I liked the comfortable airplane. The bathroom we used by the front of the cabin was a great size bathroom. Food was OK but could have been better."
Cons: "I upgraded the seats for me and my 9 year old daughter to economy premium for about $300 per seat. You would think they would give you two seats together considering you are flying with a minor. Nope! The seats were on different side of the isle and they had a seat between. One of the flight attendants was gonna accommodate us to be seated next to each other on the side with two seats only and my daughter was happy to be next to me. Another flight attendant comes after us and moves us to the middle where are 4 seats between the isles. I would recommend to ask what seats you are getting before boarding. I had picked two seats next to each other but in the meantime they sold the window seat to somebody else and moved me one seat away from my 9 year old daughter plus an isle between us. Will NEVER fly them again. I felt very uncomfortable and honestly like criminal while waiting for them to decide about my seating arrangements after paying additional $600 on the top of the regular fare. This was a flight from Paris to Montreal."
Pros: "The fact that there is a way to have on board entertainment but this was clitchy. Hot snack was welcome. Pillows and blankets. Direct flight from Casa."
Cons: "Rude and filthy airline hostess. Having greasy hair and being rude is totally unprofessional. Requesting that a sleeping passenger bring their chair to upright position so that the passenger behind can have a snack? It doesn't make sense.This flight was not full at all and we were strongly urged to check our carry-on due to this. Well they didn't apparently see the fragile sticker as our latern and ceramics were damaged and the bag came out on the main conveyor. Also the door wouldn't open for baggage upon arrival so we were delayed an hour?"
Cons: "I understand that it is the duty of the traveller to figure out the legalities but a little heads up about visa requirements would be nice. I did know I needed a document to transit Canada but their website is absolutely not straight forward in telling you what you need to do. I read there was an exempt till September 2016 and since I was flying before it, I thought I would be fine. While I understand it was my fault for not doing my research, it's the way the airline company handled the situation that incredibly frustrated me. There is no empathy or willingness to help a traveler about to embark on their journey, when they are told they can't board. I didn't know you needed a visa just to transit!! It's just stone cold responses and haughtiness. It's a new rule, cut me some slack! They just pushed me off to a partner airline and I was asked to pay 1500$ for a one way flight. I m getting very frustrated with airlines of late! Customer service sucks. There is no genuine empathy for a person in a bind. It's all about making money and getting you out of the line. I'm just disappointed."
Pros: "Made it home safely"
Cons: "Flight hour late to take off. Also food service lacking. We were in back rows and meat dish out of stock fir both lunch and snack."
Pros: "The flight crew was pleasant and helpful, providing water throughout the flight."
Cons: "AirCanada did not schedule a long enough connection in Montreal. Procedures were not explained well, either. I had to run to my gate to make my connection because it took over an hour for my checked luggage to be approved so that I could go through Customs. I was not the only person who experienced this problem. Several people on my flight missed their connection, and several still waiting when I left were in danger of missing their connection. I have flown on other airlines through other cities internationally and never experienced this type of issue."
Pros: "Everything was professional. The pilots was awesome"
Pros: "Food was fine, staff was professional, flight was quite."
Cons: "The lavatories were unacceptably filthy. There was a puddle on the floor in one of them: Disgusting!"
Pros: "Food good crew great."
Cons: "Cramped seats and full plane."
Pros: "The ease of boarding"
Cons: "The food"
Pros: "All services and most of all excellent customer services."
Pros: "Entertainment selection was excellent and the liquor selection exceeded expectation. Very smooth flight."
Cons: "Didn't give us US customs forms, had to ask, only got one, had to ask again, and then rushed to fill them out and THEN customs threw them out and we had to do everything on the computer. I would think that the crew would be familiar with this process at their home airport and not waste our time. Also, no one could tell us if we would have to go through security again and if we could buy any liquids in Paris duty free to bring home due to the liquid rule and going through security. Just a wildly uninformed airline (asked our crew and other AC officials) they couldn't answer a few simple questions."
Pros: "Crew was good , space was fine"
Cons: "No wifi ?! I couldn't believe you can't buy wifi for the flight ..,"
Pros: "The crew was really nice and attentive"
Cons: "The food could have been better and the seats were SO bad, especially for a 9 hour flight."
Cons: "Paid $120.00 to select seats and then the crew forced us to switch! Outrageous!"
Pros: "The food was surprisingly good."
Cons: "The seats felt a bit too cramped."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "Crew, seat, entertainment were okay..."
Cons: "The check in at CDG (Paris) was a disaster. There were 4 or 5 different flights checking-in at the same time so people were standing in line for hours... United did not have enough personnel to properly handle their customers. I suggest they make self check-in stations available for customers."
Pros: "Excelente atención, salida y llegada a tiempo y buenas opciones de comidas y servicios"
Cons: "Todo estuvo bien"
Cons: "Boarding at CDG in Paris was chaotic. Called group 1 and 2 to line up but boarding didn’t start for approx 45 minutes."
Pros: "Entertainment selection was nice. Amount of meals was also great."
Cons: "Meal service could have been closer together. We went 8 hours between meals."
Pros: "On time good leg room"
Pros: "Crew was friendly. Pilot kept us informed. Did a great job with takeoff and landing. Entertainment selections were good. Food choices much better."
Cons: "On flight from DC to Paris seat preferences were changed by the airline . Was not able to sit with my family during this leg. Food choices were not good. Was not crazy about the chicken dish."
Pros: "All other stuff good"
Cons: "No music options for entertainment"
Pros: "Quite all"
Cons: "My tablet wasn't working ...."
Cons: "Small seats on aircraft."
Pros: "Crew was great, flight was very comfy"
Pros: "Crew was helpful."
Cons: "We were sitting right next to the crew resting area and it was very restricting to us. I had two little kids that I had to keep quiet for about 6 hours out of 8. Even when my kids were quiet, we were reminded twice to keep quiet. It was very restricting and I was forced to walk back and forth with my two year old to keep her quiet so the crew can rest. Why is the crew resting when they are supposed to be working on that flight? The meal quality sucked, I did not finish it, let alone my kids. My kids were prettu much hungry for 8 hrs. Not a very family friendly flight."
Cons: "Horrible communicatuon between the crew and passengers. Poor entertainment and comfort. The delay in Chicago was poorly updated and once the plane landed the flight taxied for upwards of a half hour."
Pros: "Flight was on time both leaving and arriving"
Cons: "The individual, Inited WiFi entertainment accessed via the Inited app did not work. I have been on several long distance Inited flights, and it never has. Error messages include “service is not available st this time” and “unable to connect to server - wait a few minutes and refresh browser.” Since in seat video is very limited, this can make for a long flight."
Cons: "Flight was delayed for 3 hours without any explanation. They squeezed 2 flights into one to save their money disregarding the comforting of the passengers."
Pros: "The return flight served a small whole grain tasty sandwich for breakfast on the return flight. That was good."
Cons: "I was delighted to spend the extra money to have the Lufthansa experience, riding on an airline considered in the top ten airlines out of 100, as opposed to United's ranking of 68, down from 60 the year before. I was extremely surprised to find that I, indeed, was scheduled for United. The double trip code was VERY inconvenient, found myself constantly having to call the other airline to book the seat, find the gate, find out about luggage limitations, etc. Not intuitive in any manner. Please don't confuse customers with your 7 point tiny type saying we're just kidding, you'll really be on an airline of our choice when the day comes!!! but you'll pay the bigger bucks!!! UGH."
Pros: "They transfer me to a empty row so I can be more comfortable"
Pros: "Excellent meal in and very crew."
Pros: "On time. Tasty eats. Good crew"
Cons: "Sound in the movies is sub-par"
Pros: "The huge windows and overhead bins on the 787 are fantastic. United has a decent seatback entertainment system, however it could stand to use maybe a few more movies. In economy the food was palatable, I went with the cheese manicotti for "lunch" and was awoken to a ham and cheese on a pretzel bun for "breakfast." The Illy coffee is much better than the old garbage."
Cons: "The boarding area at CDG while nice was very hot. The huge windows made the place a hot house. I was relieved to get on the plane where it was much cooler."
Pros: "Seats were pretty comfortable. Very pleasant staff."
Cons: "Almost missed the flight due to border police lines being extensively long in Paris. They had to rush me through after my third request. I go to the airport 90 minutes ahead of flight time."
Cons: "Food and service"
Cons: "Very rough landing."
Pros: "The food was better than anticipated. The crew was engagingl and responsive."
Cons: "The seating remains appalling not only in the size of the seat but the leg room. When the seats are put back by passengers ahead the tray tables become a implement of further reduction of comfort. Most passengers attempt to get up just to relieve cramping, but thr aisles are so small it is difficult to find relief. It is more than discomfort it is painful."
Pros: "The United ground crew who assisted me on boarding the flight."
Cons: "The delay in take-off. And most of all, the CDG as a point of connection - not a fault of the airline."
Cons: "Both of my flights either did not have a working faucet or water to wash your hands in the restroom. On my outbound flight, no water would come out of the faucet. On my return flight, there was a large sticky note on the faucet indicating that it dd not work and a few sani-wipes in a box in the sink. Very disappointing."
Pros: "I like that the plane was very clean and modern. The staff very nice and speaks both english and french."
Pros: "The staff was very friendly and the flight was smooth."
Cons: "The food could have been a little better, but I know it's a hit and miss thing."
Pros: "flights were on time with early arrivals."
Pros: "Virtually empty flight"
Pros: "The man at the gate who helped us board went beyond what we expected by loading luggage in the overhead bin. The attendant Sherry was incredible--friendly, helpful, and considerate for all aspects of the flight."
Cons: "My seat didn't recline properly."
Cons: "Fly was late. Luggage delivery was slow."
Pros: "Boarding I guess was good. Flight was on time and arrived early in San Francisco."
Cons: "This was not a Luftansa flight, it was United. The crew was okay, but were not very good with putting any effort in for the passengers. The entertainment systems were clunky, slow and unresponsive. They looked old and/or just poorly designed or implemented. Could have just been cheap? Mine froze during the flight and never worked after that. The food was some of the worst I've ever had on a flight. Don't choose the vegetarian option unless you want an upset stomach. Seats were cramped and uncomfortable, but at least we got a clean blanket. They kept the plane cold for some unknown reason, so we needed it."
Cons: "I couldn't put subtitles in French on English movies. 8 could only watch them dubbed. I didn't understand this as it seems standard for all other flights I've taken."
Cons: "Our flight was not operated by Lufthansa but by United Airlines. We received no email notification of this change and were very confused when we arrived at the airport and Lufthansa employees told us they don't operate a flight direct to New York. The flight was very nice with United but notice of this change was needed."
Pros: "I liked that we landed early, but the airport was not ready for us, so practically all the advantage of the early landing was lost. The food was decent, but the final snack was kind of rushed. We had a safe, relatively smooth flight."
Cons: "I couldn't hear many of the announcements and the intercom quality was poor. Seating is always cramped in Economy, especially on a crowded flight."
Cons: "Touch screen on the outgoing flight was awful...the right half didn't work so pretty much no selections could be made. The return flight screen functioned ok. Also, no USB charge port on either flight!"
Pros: "The flight staff was really nice and attentive. They provided food and drinks."
Cons: "The flight got delayed a few times and there was a lot of turbalanece."
Pros: "My ticket was with Lufthansa but the airline was in fact United Airlines. My original flight was from Paris to Newark. The United flight was cancelled with no explanation. So there was nothing to like."
Cons: "The United flight was cancelled with no explanation. My orignal ticket was for a direct 8 hour flight. When my flight was rescheduled it was with a connection in Washington, D.C. with a 4 hour lay-over. I arrived home almost 5 hours later than scheduled. Awful experience!"
Cons: "my light does not focus on my area, but on neighbor's area."
Pros: "The flight crew and flight was perfectly smooth and crew was very nice and appologetic about the delay etc. even gave me a separate snack due to food allergy."
Cons: "Delays are never fun and unfortunately our flight was delayed, but more importantly the pre-boarding staff and crew were rediculously rude. They yelled at one lady bc she didn't speak English. They were stressed I am sure with delays and working the gate that has like 5 flights leaving at once, but they could be a bit better at their job by being polite to us the customers! They were so frazzled bc of what was going on that they acted like it was our fault, which of course it isn't! Additionally, our flight was overbooked by 6 people! And had standby of 4 and the staff kept announcing they were going to kick 6 people off and we wouldn't know until we were boarding and it was going to be by whoever paid the lowest price per ticket which btw is not the policy. The United policy says that it goes by class of ticket, which probably goes hand in hand, but hey really need to get thier staff on board with the policies. It makes you feel pretty crappy sitting there waiting to see if just bc you bought your ticket on a Tuesday at a good rate that you are not going to make it home to see your family! And the people making the announcements could be a bit more chipper also, we the customers didn't overbook the flight and we surely do not want to miss said flight so don't announce over PA system in threatening way bc United is trying to make more money by overbooking flights! This might never be read, but I hope that kayak can pass along this information to the Dullus United team to try and make the flights more enjoyable in the future"
Pros: "The seats were comfortable and the movie selection was expansive ."
Cons: "There was no seat available when I arrived so I had to wait outside the gate for a long time while the crew found one. There was a shortage of blankets. The food was not as palatable as I expected."
Pros: "Nothing much"
Cons: "Service needs to be radically improved."