Comfortable flight. Lots of space.
Had a brillant flight from LAX and the lady that check us in at LAX on the vs6848 flight to Manchester was outstanding ! And deserves recognition! She was patient with when we were paniced about us been late and havibg five chikdren under five...she kept us clam... reassured us and booked our bags..ensure my elderly mother had assistance and also waited for my husband who had gone to the toilet and jad got himself lost in the airport. We made it to the plan on time... please fjnd that lady as I really want her to be recognized The plane was of high standard and we got the seats thats worked well with our large family My email is email@example.com if you need more information.
Cons: "The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre"
Pros: "It was a great flight!"
Cons: "nothing, pretty much perfect!"
Pros: "Seat was comfortable, good movies, etc"
Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "Comfortable seat. Great crew!"
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Pros: "Top crew very friendly and professional"
Cons: "Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up"
Cons: "Bad entertainment system"
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Cons: "Bathrooms needed more cleaning mid-flight."
Pros: "Crew were friendly and courteous"
Cons: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"
Pros: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Cons: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."
Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Cons: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."
Cons: "The plane seemed to be a little bit old, especially entertaining equipment"
Cons: "It was terribly late. No one had a clue on when flight would depart."
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "I loved the movie choice!"
Cons: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Pros: "in flight experience is above average"
Cons: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."
Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."
Cons: "Food was terrible"
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Good entertainment, food and in-flight crew"
Cons: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Pros: "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Cons: "The narrow space between each rows for passengers to move from their seats."
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "Food was good."
Cons: "Leg space was cramped. Parking was very far.food"
Pros: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Cons: "Back to Air France next time!"
Pros: "Just the food and boarding was fine."
Cons: "Everything else was bad. I think crew were a little rude!"
Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Pros: "1st class, what's not to like?"
Pros: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Cons: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Pros: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Cons: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."
Cons: "More than one hour delated"
Pros: "great food and service!"
Cons: "It got a little cold in the cabin for a few hours."
Cons: "Boarding process was unorganized. Food was mediocre compared to emirates. Video monitor was poorly designed and limited options on movies and languages. Crew is just average compared to other airlines Online checkin and seating choices were difficult to do and not user friendly"
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.
Cons: "It was a great experience"
Pros: "Every thing amazing"
Cons: "This trip really excellent Thank you Turkish Airlines"
Cons: "The Ground crew didn’t know how to add a bag"
Pros: "The food and the entertainment"
Cons: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "The crew was excellent, the food good."
Cons: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Pros: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Pros: "There was almost nobody on the flight. In flight entertainment was awesome too."
Pros: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Cons: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Pros: "The flight was good. The food tasted great. They had some good movies I haven't seen yet. The flight attendants were constantly up and down the isles either giving you something or taking away trash. The leg room was sufficient."
Cons: "The customer service on the phone and in person was completely unprofessional, rude and a bit uneducated. They yelled at me when I asked them "is there anything yall can do to fix this?". And then in person I watched them get out of their seats and yell at this older woman."
Pros: "Professional and friendly staffing, comfortable flight."
Cons: "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
Cons: "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."
Cons: "Enjoyed the hotel stay on the long layover"
Pros: "Will definitely fly Turkish Airlines again!"
Cons: "No being able to rebook!"
Pros: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Pros: "love the food and the crew service."
Cons: "Aircon could have been better. Someone got sick during the flight because of that."
Pros: "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"
Cons: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
Pros: "Lots of crew members Pay attention Food was good"
Cons: "The boarding was chaotic"
Pros: "The food and entertainment on the plane"
Cons: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Cons: "1- bad service 2- bad attitudes 3- Always DELAYS 4- lost the bag"
Pros: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Cons: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
Cons: "The flight was cancelled so that's it!"
Pros: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Cons: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Pros: "The service was okay."
Cons: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Cons: "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
Cons: "Terrible connections. Long delays. Truly awful"
Pros: "The food.."
Cons: "That the anytime snacks that was offered was not available for passengers"
Pros: "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
Cons: "The bording process, the customer service and attention."
Pros: "The entertainment choice ! Amazing !!"
Cons: "They lost track of my suitcase. I just received it"
Pros: "Checkin and time"
Cons: "Food was meh."
Pros: "It got me to the next airport alive"
Cons: "There was not much to watch on tv and not enough alcohol"
Pros: "Excellent service, excellent food, very friendly crew"
Cons: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Pros: "A great example of excellent service. The entertainment system really couldn't be beat."
Pros: "i love the movies"
Cons: "The cabin crew was rude and disorganized"
Pros: "Loved the leg room and movie/live TV selection"
Pros: "Had emergency exit row with plenty of leg room"
Pros: "The friendly atmosphere, and the choice of food and drink."
Cons: "Nothing was wrong"
Pros: "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
Cons: "Nothing to dislike."
Cons: "Small food/entertainment selection, jarring landing, inattentive baggage handlers."
Pros: "The food was great, had a chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Pros: "The crew was great, the food was good as was the entertainment :-). The bathrooms were even decent"
Cons: "They missed my connecting flight, were terrible at communication"
Cons: "Smelly and disorder"
Pros: "Very good food. Quite an extensive movie selection. Staff was very pleasant."
Cons: "It takes a bit long to complete all processes"
Cons: "The service is slow and flight crew do not go out of their way to connect or provide extra service. In fact they"
Pros: "Smooth. Polite. Delicious"
Pros: "Very friendly crew, very clean cabin, very comfortable seats"
Pros: "Seat comfort."
Cons: "Food selection."
Pros: "The fight had a lot of open seats as I had a whole row to myself! Also the crew was kind."
Cons: "Flight was delayed, but it didn’t interfere with my travel plans."
Pros: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Cons: "Te cabin pressure gave us headache. always happens with the A380 though."
Pros: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Cons: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"
Pros: "Crew, boarding, seat"
Cons: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Pros: "on time no hassle"
Cons: "nothing in particular"
Pros: "Overall once on the flight the service and comfort were very good. Attendants were very nice and helpful. Always had a smile and made the flight enjoyable. We specifically picked this Airline for its service and reliablity"
Cons: "The checkin and "Automated" Baggage Check were a disaster. It took us a full 2 hours to check our bags and get to thru security and our gate. We were practically running to get to the end. The layout of the airport is very tough to get from point A to point B. Walking a long distance with multiple security checks. On top of that, the plane was almost an hour late boarding and then taking off. It was a mass of people with no way to cue for an orderly boarding process. No instructions or info given to allow us to go get something to eat or drink prior to boarding."
Pros: "Happy to watch the World Cup Final while the flight was delayed 2 hours on the ground."
Cons: "Before take off, I found a small brown bug that looked similar to a bed bug crawling on my arm. I took pictures of it and alerted a crew member. They replaced my pillow and said sorry... I couldn't stop thinking of the idea of bed bugs crawling on me and my personal belongings the whole flight."
Pros: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Cons: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Cons: "First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel."
Pros: "Great service, comfy plane, smooth ride."
Pros: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Cons: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."
Cons: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Pros: "The food for the morning was a white chocolate cranberry cookie which was delicious"
Cons: "Our plane was 30 mins late and the terminal was right next to security so we couldn’t hear them when they spoke the English or French on the PA system about us being delayed. We just barely made our connecting flight and our next flight was way better in service. Our luggage didn’t make the connection and hoping that all our precious cargo from our anniversary trip made it. The flight attendant told us we had enough time to make it to our next flight but I honestly ran from one point of the airport to the other. The staff said it wasn’t that far and no checkpoints to go through - this information was false."
Pros: "Seat was good"
Cons: "Crew was rude"
Cons: "The boarding area was cramped."
Pros: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Cons: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Pros: "Friendly crew, smooth flight, always offering water."
Cons: "I was hungry in this flight. I felt the choice of food was small and have never been on a 10 hr+ flight and felt hungry. I'm glad I brought my own snacks with me."
Cons: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."
Cons: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."
Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"
Pros: "Food was great. Good movies. Friendly staff!"
Cons: "The television screens were very old and discolored."
Pros: "The water and small coffee cake was nice to have on this connecting flight."
Cons: "First, I had issues with checking into my flight online, which lead to me having to print my boarding pass at the airport. Since I had a separate flight with Eurowings that sent me from Munich to Paris, which was not connected with this flight, I came in directly into the airport and no where near a Kiosk to check in or print out my ticket/boarding pass. I explained to numerous employees my situation and they casually exclaimed I should be able to make it in. Once I got into the airport I could barely get through security since I did not have my boarding pass. I kept explaining I don't have a boarding pass because I could not check into my flight to obtain it. Then when they finally let me through with only 10 minutes to spare before my flight's gate would close, I finally reached the boarding desk only to be told I had to wait because out of the two men who were scanning boarding passes, they were too busy to help me. I then had to explain three times that I had already paid for and booked my flight, however, I could not check in online and was having an issue with an error that stated I was missing information, even though there was nothing marked in red or anything marked to edit, so each time I tried it denied me. I also tried calling for customer support and did not get a hold of anyone because the lines were too busy. After explaining all of this to the man at boarding, he made me wait an additional 5 minutes before helping me check into the flight and print out my boarding pass. I was treated like a stand-by customer and I did not appreciate it since I paid for this flight and tried to check in 24 hours prior. I was expecting much more from Lufthansa, as my boyfriend recommended this flight company to me, but I was extremely disappointed in so many ways it makes me question whether I want to fly this airline again for future trips abroad."
Pros: "Smooth flight. No delay, no unpleasant surprise."
Pros: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Pros: "On my going flight MSP to Frankfurt, I had a normal seat and as a tall person, it was miserable. The seats were so tight I had to have my legs in the aisle and constantly stand just to make it. On the return I was given an exit row and it was quite nice."
Cons: "Condor is a reduced price airline so I was not expecting a large amount of entertainment. But only two free movies was a little bit extreme. The music selection was good."
Pros: "The flight was not fully booked."
Cons: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Pros: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Cons: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Pros: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Cons: "Snack could be better."
Pros: "The very gracious crew kept coming by with drinks and snacks, as well as lunch and dinner (in coach).The entertainment system is top notch, with a few dozen movies, lots of TV shows and more, with screens for each seat. The only complaint is that there's not much space between seats, so that when the person in front of you leans back, things can get tight. On the plus side, the bathrooms are downstairs (down a short staircase) and there's plenty of waiting room, so you don't get the usual congestion. Overall, a wonderful experience for an intercontinental flight."
Pros: "there was ice cream for dessert at night"
Cons: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."
Pros: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Pros: "The boarding was pretty quick, the crew was friendly and efficient, they were great. Food was good. Good amount of space in economy. I loved the whole experience. I would definitely recommend flying with them."
Cons: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."
Pros: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Cons: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Pros: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Cons: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."
Cons: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Pros: "Initially things were smooth. Boarding was on time."
Cons: "But then they deboarded the plane and everything went south fast. They didn't tell us what was happening or where to go or what to do. Instead we were directed to different service centers. We were told conflicting things. Sometimes they told us to exit the airport through passport control, but without any information on what to do next. They reopened the terminal but then redirected us to a service center. That center was overloaded and we ended up waiting in line for service/information for the entire day. Once I was near the service center they dissipated the line. They told us there was another service center in a different part of the airport and that this one we have waited for was closing. We went there and it was also closed instead they had beds without blankets or pillows limit the halls. Alia we were in line for hours before they offered any water or food. Food was really late. Information was the problem here. We were not told what we should do except to check with the service center. Eventually a few of us tried to get through passport control and check the service center out front. This worked much better. I was able to get a hotel and a standby ticket. That flight went much better but getting that far was a mess."
Cons: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Pros: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Cons: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Pros: "Entertainment had great selection"
Cons: "Boarding was slow and chaotic. Food quality was very poor. Posted pics on Facebook of the old brown salad I got served. Talked to the crew about it and was advised to use the dressing to make it better!!! Still would have been rotten underneath. Was not offered a replacement. They ran out of chicken and only served pasta. No choice!!!"
Cons: "It would have been nice to know if each meal contained cheese, as oposed to just general "chicken and rice" and "noodles with marinara and cheese" It turned ut the rice was in a cheese sauce, and i could not eat it, and could also not eat the alternate option. Please think about giving out a detailed list of ingredients for the in flight meals so we can make more informed choices when we have food restrictions!"
Pros: "All the services were great."
Cons: "Everything was perfect."
Cons: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."
Pros: "A delay on our first leg (from Marseille to Munich) meant we missed our flight connection to SFO. Ok, these things happen. Lufthansa customer service in Munich was excellent--courteous and informative. We did not have to negotiate for lodging and other amenities while we waited for the next day's flight. Lufthansa provided for us with grace, including hotel, dinner, breakfast and the shuttle to and from the airport. The accommodations were excellent and we adjusted to our new departure time in comfort."
Pros: "Lufthansa really knows how to run an airline, there was a one day strike the day before our departure for SFO, we thought for sure the airport would be a disaster, all through the strike we were updated on our flight status via email, when we arrived to the airport from Florence, we were in a brand new airport terminal, the flow was flawless the plane was on time and you would never know there was any disruption, unlike the US the airport is a mess for days, we would fly Lufthansa anytime."
Cons: "It was hot, again. Really hot. The movies weren’t different and I’d watched the ones I wanted to see on the way to Paris. The seats were uncomfortable."
Pros: "The leg room and the recline was the best I’ve had in a budget economy class, and I was not expecting a snack and two full meals. They also gave each of us a flower when boarding. It was a charming touch."
Pros: "The airconditioned lounge and shower for business class after sweating in line through security. Lay flat seats."
Cons: "Headsets had a weird jack and weren’t noise cancelling, wish it left a couple hours earlier, and for some reason, my feet kept bottoming out in the footwell but I wasn’t fully reckoned."
Pros: "Amazing, brand new plane. State of the art business class seats. Nice crew"
Pros: "Totally reasonably way to fly to tahiti. It seems like a well run airline."
Pros: "Liked the tahitian atmosphere on the plane."
Cons: "Seats were uncomfortable and hurt my back."
Cons: "Very tight seating-uncomfortable. Crew was not very friendly"
Pros: "comfortable seats and the flight attendants were friendly. Check in was smooth considering that there were 2 flights leaving within 20 minutes both bound for LA from Papeete."
Cons: "There were not gluten free options for my boyfriend who has a gluten allergy and we put in the gluten free option when asked on the initial questionnaire. My son got food poisoning from the food."
Pros: "They provide blankets, eye patches for sleep, ear buds, and back pillows."
Cons: "The head phones aux jack for my seat didn’t work and couldn’t hear the movie. The seats caused aches and no leg room. Lack of air flow. Food wasn’t good either meal I didn’t eat. Economy for 8.5 hours isn’t a nice trip"
Cons: "Staff was not attentive in my cabin. English translation of instructions difficult to understand. Food was terrible. Bread was hard. Meal was inedible and not anything resembling breakfast. Cabin was freezing."
Pros: "They have definitely improved in the few years since I last flew with them. The food is still really good for airplane food. Also the service by flight attendants is friendly and attentive. The entertainment offered quite a few options as there were quite a number of movies if different genres and recent releases. I would definitely recommend them over some more expensive airlines."
Pros: "Boarding process was great and ample overhead room for baggage."
Cons: "The attendants were cold. The hot entrees were bad; the rest of the food tray was good. Half the bathrooms were inoperable due to mechanical issues."
Pros: "Safe arrival"
Cons: "40 minutes late boarding AFTER calling people to board; no apologies or explanations offered. Then a hot cabin, followed much later by lousy food. Most uncomfortable Airbus seats I've ever known. A few minutes of extreme turbulence was a bonus."
Pros: "Faa’A International Airport is NOT air conditioned and there can be long lines in the check-in counter for economy class. If you are flying Business Class, the VIP Lounge is a must. It is the only air conditioned room at the airport."
Cons: "Food was mediocre."
Pros: "seat in business class was fair to poor- unable to fully recline\ food was poor"
Cons: "seating and food"
Cons: "Three and a half hour delay (while lying to us about why it was delayed) missed my connecting and got to sleep in an airport with no accommodation or recompense on either end. "Island Time" not acceptable for air travel."
Pros: "great entertainment options"
Cons: "horrid food"
Cons: "For the crazy price and booking the tickets together, I have never not sat next to the person you booked with. The airline sat us in middle seats 4 rows away from each other (there was no reason for it since we both had single people on the aisles next to us). Really ruined the trip and made nothing about the flight worth commenting on. I won't ever fly this airline again."
Pros: "Coach is about par with other airlines of the same class. Food is acceptable. Service is efficient and the crew is pleasant. Decent legroom for me (5’5” tall). I was able to get 5-6 hours sleep on the overnight flight to LAX."
Cons: "Having to go outside and climb stairs to board. Food could have been better."
Pros: "I got I'll on the flight and the crew was very helpful."
Cons: "I really don't know as besides being sick I tried to get as much sleep as I could."
Pros: "N/C for food, head sets and in flight movies. Crew was very professional and pilot was excellent. I liked that they boarded the plane back to front. Makes more sense. Service was excellent!"
Cons: "Hard to board when everyone lines up and doesn't get out of the way for those to board whose seat numbers were called. The attendant started calling the next numbers before the first group had a chance to get through all the people waiting! You couldn't push thru the crowd because others in front of you were in the same predicament. People were asked to stay in their seats until their numbers were called but they didn't listen. We were an hour late taking off. Food was not very good and I'm not a picky eater. Rolls were hard as a rock and The eggs were uneatable. The lady in front of me reclined her seat all the way back and slept the whole flight so I was uncomfortable the whole way home and couldn't sleep. Her seat was resting on my knees. Very hard to eat off a tilted tray table. Seats very close together so hard to get to the remote."
Pros: "Being a redeye flight, they kept the plane dark for about 4 hours & didn't disturb us. The crew was friendly & professional."
Cons: "The terminal is not air-conditioned, just ceiling fans, so waiting to board was uncomfortable. We had no ability to select our seats so we had to take what they gave us."
Pros: "Frendly crew, drinks unlimited, and lovely time overall"
Pros: "Free movies rocks. Hawaiian air charges for them. Very good food"
Pros: "I liked getting a pillow and blanket. Movie selection was good but could be a little better."
Cons: "The food selection was "meh." I am a vegetarian and I wish I was told during booking to request a veggie meal. I would have given an "excellent" score with vegetarian options readily available and better movies."
Pros: "Not much"
Cons: "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Pros: "Great service, from booking seat assignment to meals, the staff could not have been better,"
Pros: "Plentiful blankets, pillow, headphones and earplugs. Food and drink readily available."
Cons: "Seats are too small/narrow with little leg room for a 6' person. I was seated in 45A, the last row against the window. The seat backs do not recline yet, the seats in front of us so so, we end up with the guy ahead of my in my lap with zero leg room as my knees were pressed down by the reclined passenger in front of me. Very uncomfortable to not be able to move for 8 hours!!!!"
Pros: "Excellent service"
Pros: "The seat was uncomfortable. The staff was not friendly. They were serving food and did not let me pass to get back to my seat. And they did not bother to leave any food for me. The movie selection was limited."
Cons: "It had to be the worse experience ever."
Pros: "The price was good, the service was excellent. The food was good and generous. We didn't have to wait in any lines for getting our boarding pass or checking bags. It was a very quick process. The entertainment was good but I have had a few more selections from other carriers. It was certainly enough to keep one occupied."
Cons: "Can't think of any negatives."
Pros: "Loved that there was a blanket and pillow provided, that they also provided headphones, earplugs, and a sleep mask, and that they served food and wine."
Pros: "Excellent staff service at the airport and short lines. The seat leg space is ample and seats are comfortable with good amenities provided including blanket, sleep mask, ear buds, and headphones."
Cons: "Frequent delays in boarding and taking off. No convenient way to reserve seat preferences online"
Pros: "Food and service were beter than expected"
Cons: "To little space between Seats in economy or maybe I'm to tall"
Pros: "This is a direct flight from Paris to LA so you don't have to pick up your luggage to go through customs when you go back to the US. You save a lot of time! I had 2 seats for myself. The cabin looks very attractive because of its colors. The Tahitian music is relaxing. It is also nice to see the crew with a Tahitian outfit, Tahitian pearls... You kind of travel without going to Tahiti! The crew is always very pleasant. The food is better than with any American airline."
Cons: "No choice for the meal. They had run out of one dish..."
Pros: "The plane was on time."
Cons: "I did not like the schedule. Leaving by 7 in the evening would permit many more connecting flights upon arrival in LA. Leaving Papeete at midnight wss exhausting. There were a lot of empty spaces but when we were assigned seats, we were not asked if we would like a place to stretch out (which we would have!)"
Pros: "Lots of space in economy, food was terrific and crew was friendly and helpful"
Cons: "Passengers perhaps aren't accustomed to wearing deoderant... stinky!"
Pros: "They were able to secure our connecting flight at the check in gate which was nice, the tv entertainment was excellent service was attentive."
Cons: "The flight had been delayed over an hour yet still showed as on-time at the airport and on kayak. Had we known ahead of time we could have adjusted our schedule."
Pros: "Colors and design are beautiful. Staff is courteous. Appreciate the extra giveaway bags. Food is nice and pretty decent. First flight to PPT was great. Returning flight to LAX was bad."
Cons: "In comparison to the flight we took from LAX to PPT, this plane was ancient, and the technology was really lackluster. The tv screens were super old and the quality was very bad. My screen was completely fuzzy and striated.. The movies froze continuously, and you didn't have control over when you could play something. The magazine guide to what was playing didn't match what was playing. You needed to use the airplane headphones with a double jack because the plane was so old, and the headphones were super uncomfortable to wear in comparison to my own personal headphones. I ended up using my own headphones, but that meant that I only had sound in one ear. There was no USB port to charge your phone. It was just very disappointing considering the airplane going to my destination was more state of the art and comfortable, and I was expecting the same going back. For an 8 hour red eye, I was counting on being able to watch good movies. I tried to watch three different movies and couldn't watch any of them through completion because they froze midway through at some point and never restarted. Most of the movies were in French too even though our destination was LAX. Super disappointing. Especially considering how expensive the flight was. Also on the flight to PPT, they even gave you a Tempur-pedic pillow for your back which was so helpful in terms of overnight comfort. There was nothing like that on this flight. Also there were no temperature controls and I had cold air blowing on me the whole flight that I could do nothing about. Lastly the food schedule was strange in that for a midnight flight, they kept you up for another 1-1.5 hours to do a light dinner service. The food is appreciated but I think going to sleep right away is way more important. Seats are super tight also. Thank you."
Pros: "Flight attendants were nice and Lights turned off shortly after T/O to help people sleep, but not much else."
Cons: "Flight delayed 2 hours--very hot waiting inTahiti airport, especially when original T/O time was 1 minute before midnight."
Pros: "Crew service was great- friendly."
Cons: "Uncomfortable seats. So much hardware underneath some there is compromised leg room. Terrible hot food- breakfast in particular."
Pros: "The flight personnel are very nice and accomodating"
Cons: "No seat assignment ahead of time is a terrible idea. There is a mad scramble at the airport to avoid middle seats. The check-in procedure in Papeete is primitive and requires waiting on line for an inordinate amount of time. The food on board was terrible. The omelette tasted like cardboard Movie and TV selection were poor"
Pros: "Amazing service from an extremely key me and attentive staff. The food was also delicious!!"
Pros: "The seat I was in wasn't as crowded in last row center. So I had some recline space to kick back."
Cons: "Screaming baby and sick baby right next to me both flights but can't do anything about that."
Pros: "According to our reservation we had seat assignments (not marked seat requested) but when we checked in they assigned us seats in the back of the plane. When we showed theconfirmation and seat assignments they checked and said a family with children has priority so they gave our 2 seats to them. However when we got on the plane we saw that it was not a family but 2 separate individuals. Not sure why they got our seats but it obviously was not because of a child. Another flight with them several days earlier we also got our seats reassigned but the flight confirmation on that leg said seats requested so when they reassigned us we could justify the airline thought that request is different than assigned."
Pros: "The pillows, blankets, socks, eye mask and head phone were all set out. No need to ask. I liked that there were drinks and snacks available thus eliminating the flight staff fr hauling carts up & down the isles allowing for more rest on the plane."
Cons: "There was no soap in the bathroom the entire flight. Some attention needs to be paid to the cup holders. There is lots of dirt there. The planes carpet was worn out. Time for a face lift."
Pros: "Not much"
Cons: "Too hot Food was awful Delayed on both ends"
Pros: "Crew was great."
Cons: "Boarding process was a bit chaotic"
Cons: "Seats too narrow with little leg room."
Cons: "Top marks for WestJet!"
Pros: "the crew was great"
Cons: "reason for delays could have been communicated earlier"
Cons: "If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight."
Pros: "Everything was great!! Thanks so much!!"
Pros: "A flight is a flight, nothing to write home about - a mode of transportation."
Cons: "Weather and deviated disarrangements tainted our vacation."
Pros: "Very kind. Gave my daughter an extra snack because we had not had a solid meal in a while."
Cons: "Boarding process is never good. Obviously need to board the plane from the back to the front in reverse numerical order."
Pros: "Everything went smoothly on this short flight"
Cons: "No in flight entertainment"
Pros: "The crew should serve passengers better and nicer."
Cons: "No more delay."
Pros: "Wifi Decent snack More then 1 drink in plastic cup. How about full can TV working"
Cons: "No smile on your staff They look frumpy in their uniforms like nuns"
Cons: "The delays, better coffee brand"
Cons: "I booked a flight for Tuesday the eighth and you guys changed it to the seventh, this has never happened to me before I am furious!"
Cons: "Ticket was purchased and flight was immediately delayed."
Pros: "Took off on time and it was a smooth flight."
Cons: "The boarding process was unorganized. Once your ready to board you should call out seat numbers starting from the back of the plane to the front and if someone tries to board before their seat has been called they should have to wait. This would eliminate all of the passengers to rush on line in order to get to their seat and to have space in the over head compartment."
Cons: "Sitting at departure gate waiting for two passengers to get kicked off, hard landing"
Pros: "Not much"
Cons: "The waiting area, lateness of the plane"
Pros: "No entertainment (short flight)"
Cons: "Check in was quick and efficient"
Cons: "Head crew person was lazy and bad attitude. The rest were very good"
Pros: "Everything was good"
Cons: "Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time"
Cons: "slight delay in takeoff but otherwise good"
Cons: "Ridiculous baggage policy. Boarded among the first passengers in the last zone group to board the aircraft. All overhead bin space already gone. Sat with my knees up around my chin for whole flight. Very uncomfortable."
Pros: "My flight got cancelled many times due to the weather condition. I’m happy that west Jet keep sending me the updated flight. And when I have to call and speak to someone, my calls got answered within 15 minutes. I’m happy with the service over all. Thank you."
Pros: "On-time scchedule"
Pros: "Everyone we encountered after walking into the airport were lovely, helpful and just really nice."
Cons: "snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion"
Pros: "WestJet staff is always friendly and I like the comedy slant they use on the announcements"
Cons: "The snacks were awful."
Cons: "Only gave me 20 hours notice, and put me on hold for an hour when I tried to call"
Pros: "It my first time with westjet, it surprised me with feee upgrade to plus seat, the service is expectacular ! Looking more flights with them in the future"
Pros: "Speed of Service"
Cons: "Wish flight attendants were demonstrated more interpersonal skills."
Pros: "On time"
Cons: "Gate change"
Cons: "Rough landing and held up the taxiway for an hour"
Pros: "Very good"
Cons: "Food v"
Pros: "Over all the flights were great. On time, smooth and friendly staff."
Pros: "The granola as the in flight snack."
Cons: "There was not enough options if you wanted more water, or juice. There was not even a soda option available."
Pros: "I had 2 checked in bags, the charge a bit to high, When fly between Canada - USA, 1 allowable check-in luggage should be included in the fare. Please think about it."
Pros: "Complimentary wine - friendly staff"
Cons: "Late departure- disorganized boarding"
Pros: "The crew was very nice!"
Cons: "A/C didn’t seem to work fully - it was stuffy on the plane. Very cramped seating."
Pros: "It was an hour and 10 minute flight, so there wasn't really much space for error. They still gave me snacks and drinks which I didn't expect considering how short of a trip it was."
Cons: "I was traveling with a piece of artwork and had to check it in oversized luggage, but as I was going through customs, I wasn't allowed in, because the Westjet team couldn't find it. I was escorted to their waiting zone, where I spent 1.5 hours waiting in limbo trying to figure out what I could do. Thank goodness the flight was delayed 80 minutes, because I was finally able to make the flight with 2 minutes to spare after running to the gates. The flight time, 65 minutes. I find it hard to believe the flight got delayed an entire flight. To couple that, when the plane landed in LGA (where I am as I write this), we're stranded on the runway because we don't have clearance to pull into our taxi area."
Cons: "Everyrhing was great"
Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"
Cons: "I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York."
Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."