Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "Service was fast"
Cons: "Better seats"
Cons: "No ear plugs in my amenity kit??"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."
Cons: "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Pros: "Delta planes are spacious and great!"
Cons: "No complaints"
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Cons: "I’m would be much better if I can sit by my husband."
Pros: "Clean leather seats. Good screen for movies."
Cons: "Less announcements/movie interruptions"
Pros: "Everything . Delta is one of the best"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "On time flight courteous service"
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "Everything. Pilots and crew"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "the plane was large, we departed on time, the flightcrew was extra friendly and attentive"
Cons: "Seat were tight and the upgrade fees and not affordable"
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "Great customer service"
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "First Class seating."
Cons: "Left from Terminal 3, so went to Terminal 3. Stood in line, then was told to go to Sky Priority at Terminal 2. Went to Sky Priority at Terminal 2, stood in line, then was told to go to Delta One desk further down. Once my bag was checked, had to go back to Terminal 3 to board."
Pros: "The crew was very professional."
Cons: "Seats were to small and uncomfortable for us."
Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "The Delta crew was super corteous to my friend and I even when we arrived to the airport a bit late. They were friendly and went the extra mile to get our bags on our plan and on their way to the US. They checked us in quickly and ensured that we would make our flight. Can't thank them enough"
Cons: "1. Boarding order is not by seating making boarding very inefficient 2. Carry on bags were mandatorily checked at the gate when there was plenty of overhead bin space."
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Cons: "Cramped seats, poor food, inattentive flight attendants"