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Pros: "Nice crew"
Cons: "Smoother flight"

Pros: "Alaska is the best airline, anywhere. Good communication. Excellent app. Super kind staff. I love that they have no seat back video. Looking at other peoples video screens flashing all night long is annoying and gives me a headache."

Pros: "Always a pleasure to fly with Alaska"

Pros: "The crew was funny and made us feel comfortable"
Cons: "Nothing, it was an enjoyable experience"

Pros: "The snack was a whole sandwich that was quite tasty and in my opinion far better than the two meals I was served on my US to Europe flight on Condor. The staff were very kind, accommodating and served us damp linens to wipe our hands with before eating, which I did not receive on the Condor flight."

Cons: "2:30 min delay"

Pros: "No hassle and easy boarding."
Cons: "More room and limit on size of luggage in the overhead compartment."

Pros: "Blue, dim lights"

Cons: "No other airline I flew to Germany with every charged extra for movies. That was really disappointing. We also didn't get our luggage until two days later (which happens, and I completely understand). But what I absolutely didn't understand was that nobody could ever tell me when we would get it."

Cons: "Airplane modern, great flight"

Pros: "Everything was great"
Cons: "I didn’ ask for internet but i was charged$25 I don’t know what to name it !"

Pros: "Individual tv, seat comfort"

Pros: "Always happy ... thank you."

Cons: "It was really cold"

Pros: "The entire experience of the flight was wonderful. The boarding, the crew, the drivers, the ride... just really all excellently well done. Great Flight!"
Cons: "Those video.screens are.Super Bright. Like Crazy Super Bright."

Pros: "The flight attendants were all really nice."
Cons: "Flight was delayed for and hour because they couldn't find a headset."

Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"

Pros: "Flying home"
Cons: "Drunk passengers"

Pros: "Super easy to understand and flexible"

Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"

Pros: "Great entertainment and friendly staff."
Cons: "Again, no snacks!"

Pros: "I liked the movie selection and the ride was smooth"
Cons: "I didn’t like that there wasn’t any food for a fiver hr flight !!"

Pros: "Everything"

Pros: "Everything about my trip with Alaska Airlines was perfect! The crew, entertainment, boarding, drinks were all amazing. I would love to exclusively fly Alaska from now on!"
Cons: "I loved everything!"

Pros: "Horrible. Airlane changed Gates at least 5 times. Delayed for hours. Waited more than 1 hour to get our bags at Chicago."
Cons: "See above"

Pros: "easy to use kiosk. Check in and paid baggage was no time"
Cons: "At the gate announce was couldn't understood what said"

Pros: "We made it to the destination safely."
Cons: "1- Crew was late. 2- Crew wasn't friendly. 3- Beer, water & wine were the only beverages served. 4- No food or snacks 5- Arrived 44 min. late."

Cons: "no complaints"

Pros: "Love the airline."
Cons: "My chair wouldn't move back. Chair was broken"

Cons: "Two crews at the rear side of the flight chated with each other too loudly that affected travellers' rest. One of the crew changing her shoses when she said goodbye to travellers."

Pros: "Nothing"
Cons: "Flight was 4 hrs delay. I'd rather drive maybe i will be in vegas much earlier. We were not informed of a change in gate no. It was a dissaster. I will never take this flight ever."

Pros: "Cheap and"

Pros: "This is best fast and on time !! Love you !! And would like to watch video tv ... I am deaf and boring smile"
Cons: "No comment"

Pros: "Everything else."

Pros: "I changed my seat so a family could sit together. The seat I took wasn't quite as well located as the one I gave up so the attendant was so generous giving me a free movie and wine!"
Cons: "I liked everything. No complaints"

Pros: "Easy Flight and Friendly Staff"

Pros: "The actual flight was fine. No issues to report."
Cons: "2 flights. 2 late take offs and lost luggage."

Pros: "REALLY enjoyed this flight. The innovative entertainment through your personal devices provided through their own WiFi and app was great, so many choices to choose from. Coffee was delicious, flight attendant even accommodate my coffee to suit my taste. The flight attendant was smiley, nice and funny - had sense of humor and character. The plane itself was AMAZING. The seats were comfy and SO much leg room!!!! And this was economy class! No joke, I love Alaska airlines/Boeing planes!"
Cons: "No complaints. Even boarding was great!!"

Pros: "Good customer service.! And great employees."
Cons: "They're on time and very friendly."

Pros: "Found the crew to be friendly and relaxed. The plane was fairly new. Overall, it went fine as long as you understood it was going to be simple offerings."
Cons: "Apparent aggressiveness to get as many carry on bags paid for by the ground staff measuring with a measuring tape all bags. I've never seen anything like it. My bag was fine. Then, when they started to take fees you had to come back and pay. It wasn't done right then. The ground staff was minimally helpful. Flight amenities or not, pay for headset and having more than 2 TV shows and 2 movies cost you an up charge even on an overseas flight. One choice for dinner.- pasta so it was vegetarian. Breakfast was a sad roll, one small piece of cheese and ham, and fruit that was that questionable. Overnight flight, pillow no blanket in Economy. Seats hard and leg room was tight. Their Economy plus and business looked a much better way to go."

Pros: "The flight was great and nothing to complain about The stewards were very professional, we travelled business and the snacks and the light lunch was perfect Of course the star of the flight was Terence ( I hope I got his name right?) He was the first time someone made feel so welcome on a flight. The guy is so funny and managed to have the entire flight in a happy mood before landing Well done"
Cons: "Nothing"

Pros: "Alaska airlines was a super flight, great staff"
Cons: "Portland TSA...horribly rude. A major incident waiting to happen with that kind of aggressive behavior"

Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"

Cons: "Gogo movies did not work with my laptop on the first flight"

Pros: "Flight left and arrived on time, drinks were free, flight attendants were funny and courteous."
Cons: "Nothing!"

Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."

Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."

Pros: "We arrived early! Everything else was like usual flights."
Cons: "I wish the seats were more comfortable and jet blue offers free movies, if Alaska did that it would be cool."

Pros: "Alaska has always treated us well. I would recommend them anytime."

Pros: "Everything"
Cons: "Nothing"

Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."

Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."

Cons: "TV and music would be nice."

Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"

Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"

Pros: "Crew friendly, enough leg space"
Cons: "Internet access"

Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"

Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"

Cons: "Hidden cost. Late flight. Had to take bus to the plane"

Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."

Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"

Cons: "Seats are too small"

Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."

Pros: "In time/early"
Cons: "Charged for baggage and later were checking bags for free. No pillows or blankets. Noisy flight and mildly bossy crew with other passengers. I'm old enough to remember what it can look like when done well."

Pros: "Minnesota was beautiful this time of year! The flight itself was typical, similar to flying Southwest. Boarding moved. The crew were average, nothing above and beyond. Overall decent flight, but then we got diverted. Some positive shout outs to those who worked to make an unfortunate event better: Texas Aero Services and the 20 year olds at the desk were given a challenging and difficult situation which they would not be expected to prepare for and did a decent job. It was a tough spot for them and what Sun Country did to them was extremely unfair and unprofessional. These young men gave credit to the dispatcher at Sun Country who attempted to call up to the CEO, unfortunately he was not empowered enough to take care of the situation. Several star players here, but the team failed. Thanks to Waco Police and the staff at Whataburger for spinning up hundreds of meals in short order beyond the midnight hour. Thanks to KWTX, WFAA, KARE for picking up this story. Finally, to my fellow passengers, I'm sorry we all had to go through this, but to those who were kind, helping, and shed light on this event, thank you. God bless!"
Cons: "Our flight, Sun Country 550 from MSP to DFW diverted to Waco, TX. While unfortunate weather diverts happen, the airline failed to own the situation. The airline was ad hoc and did not have a plan to take care and comfort customers in an unfortunate event. With the lack of communication, I am concerned how this airline would respond in an elevated scenario. Media: http://www.kare11.com/mb/news/sun-country-passengers-stranded-in-waco/459314288 http://blogs.mprnews.org/newscut/2017/07/sun-county-passenger-we-just-want-to-be-treated-like-human-beings/ http://www.kwtx.com/content/news/Around-100-passengers-stranded-at-Waco-Airport-436280323.html We waited on the ground for hours, standard, but it went off the rails when after the order to deplane. The pilot told us we had the option to deplane. After he stepped off, the flight attendant provided conflicting direction that we would all deplane and there was no option to deplane confusing passengers (crew coordination, who's in charge?). Maybe an hour later the plane and crew take off leaving all 150+ pax at what was essentially a closed terminal. Sun Country left no representation on the scene. (lack of leadership and communication). Local law enforcement and the general aviation terminal staff picked up where they could. Sun Country made valid statements with respect to FAA/TSA regulations, but they also blamed the local shuttle company for "not cooperating". The company repeatedly deflected ownership. With regards to ground transportation, we expected that it would arrive within a reasonable time (30 minutes) after deplaning. That turned into hours. I understand bus drivers have a certain fee for getting out of bed at 2AM. Sun Country, as some of us were getting a little stir crazy, I was able to call a local 24/7 hour limo service. They could be at the terminals in short order. For $750, we would get 1 limo, 22 pax from Waco to DFW. Speaking with them, moving 150 people was fairly simple. Sun Country, please try harder. For your new CEO, study this incident and you can see what you need to fix at your company. The most tragic thing I witnessed was a pregnant mother, with lap child experiencing morning sickness in front of everyone at the terminal. What angers me is no one from Sun Country was there to see or comfort her. Those people were in bed or unavailable. There were multiple failures here. In hindsight, it may have been better if the pilot refused Waco and requested Austin where there would have been TSA staff, a standby crew, or more reasonable accommodations. Sun Country could have some contingency contracts with local ground transit companies. There's a lot this airline can take in from this experience to improve themselves, let's hope they do. I would like some consideration for this terrible experience and if this airline cares about its image it should reach out to all flight passengers to apologize and get their feedback to so they don't muck it up again."

Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."

Pros: "The crew did their best to comfort passengers."
Cons: "The flight was super delayed due to weather."

Pros: "All the flight attendants were very friendly."
Cons: "No complaints."

Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"

Cons: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."

Pros: "From the ticket agent to the flight attendants... EVERYONE was professionally friendly and positive."
Cons: "The chicken salad was excellent and the service was great in first class."

Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"

Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"

Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."

Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"

Pros: "Boarding and leaving the gate was nice and prompt."
Cons: "I never received a beverage service. I was asked by one of the several flight attendants on the plane and I told her I wanted a Ginger Ale and I never received it while other guests still got their drinks."

Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Cons: "N/a"

Cons: "They waited too long for passengers getting through customs they told us. Therefore we landed 1/2 hour late."

Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"

Pros: "No complaints. Smooth flight, no delays."

Pros: "The plane looks old- phone jacks loose , no entertainment available"

Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."

Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"

Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."

Pros: "Crew"
Cons: "My luggage was lost"

Pros: "That I'm alive"
Cons: "Late to board and hard, scary landing."

Pros: "I was a first class passenger flying out of cancune from wedding. Whe it amd time to board the lead at the ticket counter asked me to step aside and said she can't let me board as I smelled liked alcohol. I assured her I haven't had a drink that day and even if I did why would it matter."
Cons: "After much debate then me demanding to speak to the captan as it is his final decision she did so. That capt assisted her that all is ok and to let me board. Once he left she made me wait to be the very last person to board and had two security guards escort me to my seat. I am a professional and consider myself very put together so found this to all be overboard and completely obserd. Thanks for confirming that I will never fly with you all again."

Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"

Pros: "On time"
Cons: "Pay for food and drinks"

Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."

Pros: "Check-in was a breeze."
Cons: "My seat..."

Pros: "Things i like about the experience are the crew, they are warm and accommodating."
Cons: "I paid for an upgrade for a window seat that didn't have a window on it, that sux."

Cons: "As a big girl (size 18) sitting beside two older women excited about going gambling, I felt like an extra large tuna trapped in a tuna can. Ghee wiz there was no comfort for me"

Pros: "The Crew was great and once first class, Special needs, and Military were boarded, they started boarding the plane from back to front. Which makes more sense."
Cons: "No free snacks"

Pros: "Fantastic flight all the way around! Will fly this airline again for sure!"

Cons: "Seats are so close together your knees hit one in front when they recline back No leg room Plane didn't take off on time"

Pros: "Smooth trip l like flying out of the Humphrey terminal as less crowded than Mpls main terminal Telly at the check in counter was very cheerful and helped with my seat assignment"

Pros: "Best air lines, i ever travelled. I will keep Sun Country airlines as preferred air lines."
Cons: "Very friendly staff and nice flight. Follow up on beverages."

Pros: "Everything went smooth. It was a quick check in and good flight. I would fly with them again."
Cons: "Nothing to complain about at all."

Cons: "Paid for upgraded seat for complimentary alcoholic beverages and was told they would not be served. IFE was finicky - many broken screens. Deplaning was pandemonium."

Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"

Cons: "Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby."

Pros: "Amazing crew, comfortable seat"
Cons: "Less delays and gate changes"

Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."

Pros: "Crew was very nice"
Cons: "No drunk option other than orange juice or water, and orange juice gives me heartburn so more options necessary"

Pros: "Delayed"

Pros: "Overall clean and comfortable"
Cons: "A coffee or a snack"

Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"

Cons: "American has no respect for their customers. Counter agent NEVER called group nine to board, then got on the loud speaker and said, “final boarding call, doors will close 30 seconds after the end of this message.” Wha? Poor customer service..."

Pros: "Crew was great."
Cons: "Older aircraft. No electrical outlets. Arm rests did not stay up. Entertainment only on AA app on personal device."

Pros: "Comfortable seats"
Cons: "Seats were narrow"

Pros: "Comfortable and on time"

Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"

Pros: "Very comfortable bulkhead seats on upper level. Flight attendants taking care of every need. Fantastic service, good food, great entertainment. We could ask for nothing more!"

Pros: "All good"
Cons: "Nothing"

Cons: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"

Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."

Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."

Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."

Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."

Pros: "The crew for the most part was nice."
Cons: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."

Pros: "Great entertainment system at each seat"

Cons: "Food was nasty and they didn't have a non dairy option"

Cons: "Everything"

Pros: "The crew relax and smile"
Cons: "very small seats"

Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."

Pros: "everything ran like clockwork"

Cons: "Crew member had poor attitude. Not all just one seem to be having a bad day"

Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"

Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"

Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"

Pros: "Plane was clean; staff professional; no issues."

Cons: "Forgot to give me my drink"

Pros: "Nothing"
Cons: "Worst staff never flying with this airline again"

Cons: "Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines."

Pros: "Entertainment"
Cons: "Delays I missed work Delayed three hours"

Pros: "Crew was amazing, flight was amazing. No complaints!"

Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."

Pros: "It was easy checking in and getting boarding pass online. OMG"
Cons: "OMG. Horrible experience. The 8:20 am flight didn't leave 'til noon. There were several changes. We were moved to different gates FIVE TIMES!!!!!!!!!"

Cons: "Flight delayed for 4 hours"

Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."

Cons: "Some of the crew were rude, had us waiting forever get off the plane"

Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"

Pros: "The crew was nice enough , app updates are nice"
Cons: "To many technical issues with this airline , everytime for the last 2 years there's a mechanical problem or issue with a plane blocking runway . Honestly I've never been on time with an American Airlines flight . I could have taken a bus and gotten to my destination faster, communication is poor , had to walk from terminal 4 to 6 because they have gates at both but didn't post the correct terminal to my ticket , so I walked from 4 to 6 ... Then the delay made me walk back to 4 because of a gate change . Then we waited on the plane for another half hour . All in all its not really the staff but more so the actual operation of the airline that I'm not willing to work with anymore ."

Pros: "That we finally left"
Cons: "We were delayed for 3 hours with the smallest amount of communication about what was happening."

Pros: "On tome"
Cons: "Nothing"

Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"

Cons: "Practically no food was served."

Cons: "Flight cancelled , no communication, the flight the next day delayed two hours and we where given four different gate numbers for the flight, walked backwards and forwards trying to find the correct gate with my children."

Cons: "Wait to check in"

Cons: "Off boarding"

Pros: "Very cheap"
Cons: "Very uncomfortable no elbow room or leg room and the chairs are hard."

Pros: "New plane"
Cons: "Having to pay to pick my seat and limited leg room. Also charging for a carry on for the sole purpose of seeming comparable in price to airlines that don't charge for that is rediculous."

Cons: "They held us for two hours on the plane because their paper work was wrong, the flight attendants were rude and made everyone uncomfortable"

Cons: "Cramped and uncomfortable."

Cons: "Loudness And over priced EVERYTHING"

Cons: "This flight was delayed by several hours, so I was concerned that I might miss my connecting flight in Denver. I could have flown through any other city en route to Raleigh, so it was frustrating that Frontier would not do anything for me until I got to Denver, because the risk was extremely high that I would miss the last flight out of Denver. Fortunately, Frontier decided to hold the connecting flight so that people on this flight could make their connection. HOWEVER, I landed a few hours later in CHARLOTTE, NC. Apparently Frontier had not checked my ticket when I boarded the wrong plane. My ticket clearly indicated that I was supposed to be on the flight to Raleigh. From Charlotte, there was an American Airlines flight that I could have transferred to--something that every other airline I've flown has done under these circumstances. But Frontier told me they don't put passengers on other airlines' flights, so I had to wait another couple of hours to catch Frontier's next flight to Raleigh. Throughout the whole process, it was very frustrating because for hours while I waited at LAX, I couldn't find a single Frontier employee. I even had to wait at ticketing when I arrived at the airport, not because of a line but because there was no one from Frontier at the counter. All of this suggests to me that Frontier just doesn't care. They don't care enough to be at the airport in case passengers have problems like this. They don't care enough to avoid missed connections by putting people on different flights. They don't care enough to make sure passengers are getting on the correct flights."

Pros: "Boarding was quick and easy"
Cons: "Delayed grting back.. sitting waiting for a gate to open up"

Cons: "Everything was fine other than how cold it was on the plane. The coldness actually woke me up several times because it was so bad."

Pros: "Uncomfortable. I couldn't even cross my legs. Otherwise a good flight except for 45 minutes to get my luggage"

Cons: "Added fees for seat and carryon luggage."

Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."

Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."

Cons: "They changed gates and there were no signs or announcements. We would have missed our flight if I hadn't searched out an airline employee and asked."

Pros: "I liked that I was able to select a seat."
Cons: "I did not like that I had to pay extra to select a seat, especially because the seat was not any more comfortable or spacious than the other seats on the plane. The staff rolled their eyes when customers requested service. I am never flying Frontier again."

Pros: "Not much. Very amateur service"
Cons: "To pay $40 for a carry on bag is being a thief. The seat in the plane do not recline... comfort is a thing of the past!"

Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."

Pros: "The price is reasonable. Good service!"

Cons: "Lack of organization and a delay of 5+ hours on a 4-hour flight."

Cons: "Plane comfort is average."

Pros: "Price was good for a direct flight"
Cons: "Pretty much everything else. I checked in online - where they clearly state that there will be a bag drop for prepaid checked luggage. There was not. Instead there were three people behind the counter (only two were actually taking anyone from the long line) - who seemed completely confused. They at least knew that the gate had changed, but they didn't know where it had been changed to. I found it. It then proceeded to change 3 more times. The final change was not announced, we all just followed another passenger who had seen the change listed on the airport departure screen. The final gate was "39" a door in a hallway that opened up onto a tarmac. We waited there about 30 minutes (after the scheduled boarding time) before the door opened. They had no scanner for passes, so the attendant had to write things down on paper when we showed him our passes!! The actual cabin is tight, but that's to be expected. What wasn't expected was the random turning off and on of overhead lights throughout the (red-eye) flight. It was like a torture technique. To round out this great experience, the flight attendant instructed us to de-board the plane in order. Row 1 (left side) then row 1 (right), etc. This clearly pissed off many passengers who had no carry-on luggage and could have just walked off while those with stuff in overheads waited. When I finally got to exit the plane, I heard a guy somewhere behind me say "f-you" to the crew as they gave us the traditional "have a good day". We all felt the same, just didn't say so."

Pros: "Nothing"
Cons: "Everything"

Cons: "It was almost 3 hours dleyed and nobody explain why, and we walk to airplan from outside it was terable."

Cons: "Airport security was terrible."

Pros: "It left on time"
Cons: "The chairs are like torture devices. They replaced their humane, padded chairs with these ultra slim hard plastic ones that don't recline so you're stuck sitting at a 90 degree angle with basically no padding so they can fit more seats on the plane with tiny tray tables. I'd like to see the CEO spend a couple of hours in one these. I'll never fly Frontier again because they've completely lost touch with the concept of treating customers with dignity."

Cons: "Anything"

Pros: "Good price."
Cons: "Baggage claim at CVG was soooooooooo slow. My bag took over an hour to finally arrive at the claim."

Pros: "Nothing"
Cons: "I selected the wrong flight and called to cancel. They charged me $99 and I didn't get to go on vacation."

Pros: "Not Much. Miss the old Frontier"
Cons: "Hidden Fees - Charges for luggage, Carry On, Drinks, Snacks, assigned seats, charging for seats that recline. $88.00 round trip fair turned into $200 Surprised they didn't charge to use the restrooms Uncomfortable - worst seats ever Will never fly Frontier again if I don't have too. Sad to see a good airline that has been bought out and ruined."

Pros: "Nothing"
Cons: "Everything. Never using them again"

Pros: "The crew was professional."
Cons: "The seats are not comfortable so it makes it difficult to sleep. Ours was a red-eye so that was not good."

Cons: "The initial price did not include a free seat . Had to pay $16.00 extra for a seat."

Cons: "Always delay"

Pros: "Original ticket price was cheaper than any other, and flight time options were great for an early flight out or late flight in, etc."
Cons: "Cheap and cheap. O'hare has an awful set-up for bag check and security for frontier/spirit/virgin/other cheap airlines together. You wait to print, then wait to check, then wait to drop your own bags (with zero instruction or customer service or signage), then wait for security. They hate for EVERYTHING: just to check in for your flight and pick a seat. $11-17-37 to sit together. Each. And then for bags. $35 to check and $60 to carry on (makes no sense) even when checking in online early. And even more cost to have both checked and carry on. And seats don't recline, that costs more. And have a 4inch by 5 inch-ish tray table. And EVERYTHING costs money onboard from WATER to Pepsi to snacks. It cost an extra $92 each way for two of us to check in and check one small bag. My back hurts and I will ALWAYS pay a bit more for another airline."

Cons: "4 hour delay makes dick a dull boy Never again, frontier"

Pros: "Smooth flight."
Cons: "They double booked my seat. It was awkward. Then they took out an insane woman off the seat 2 seats in front of me. That was a good thing."

Cons: "Super uncomfortable chairs--we even upgraded to the exit row and couldn't recline and sat in the "lawn chairs"... Not worth the $ saved....."

Pros: "I made it to my destination safely."
Cons: "Complementary soft drinks or coffee would have been nice."

Cons: "Nothing."

Cons: "The chairs were uncomfortable and they charge for everything including pretzels and drinks."

Pros: "The best part is the direct flights to where I am going at decent prices. However, it comes at a cost."
Cons: "Wow. Each trip I take, they seem to have sat in a meeting and asked themselves, how can I make the passengers more uncomfortable. Charge for baggage? Check. Charge for a dedicated seat to ensure you aren't stuck in the middle? Check. Remove the recline feature from all seats? Check. The thing that really killed me though was their "new and improved" seat trays. Instead of the already too small tray on other airlines, they have cut the tray literally in half. All it could possibly hold is a drink. No laptop, no book...Really, were the savings that great over the life of the plane that this was a good buy? The only plus is you have a reason why you weren't able to get any work done on a plane..."

Pros: "I am very impresed with everything about Frontier. Will fly with Frontier again and will recommend."

Pros: "Nothing about it...."
Cons: "That it was delayed again"

Cons: "Awful seats. Very uncomfortable. Won't take Frontier on trips longer than an hour and a half or so."

Pros: "I was charged for a seat. While I believed I paid $50 extra for a fully reclining seat, my seat barely reclined and I regretted upgrading to the location that I did."

Pros: "Crew was nice."
Cons: "Have to pay for seat, bag, seats don't move because they are plastic screwed in chairs. Not comfortable at all. Plane was clean."

Pros: "It was on time waited over an an hour to get bags from the the plane"

Pros: "This airline is great , great prices and staff is courtiers"
Cons: "The seats are different from the green seats that I like I'm the past. The seats does not lean back , the space is too cramped"

Pros: "efficiency, friendliness, clean plane, on time"
Cons: "added charges for baggage of all kinds, seats & refreshments -- leading ads for the 'great bargains' -- when all is said & done, the cost of the flights aren't that amazing"

Pros: "Nothing to say here"
Cons: "Flight was postponed 3 hours and lucky for Delta Airlines I was able to get a seat on their flight and not ruin the plans made around the original schedule! I understand when there are weather issues but Spirit was the only “delayed” airline which tells me that there was poor planning on their part for something. No reasons were given by the ticket counter either."

Cons: "Such a joke on the charges for all bags. The seats were so narrow. You look at the initial price and think not to bad then start adding bags and there not cheaper. Not to mention no service."

Pros: "Nothing"
Cons: "Everything"

Pros: "Price"
Cons: "Flight was delayed 6 hours and eventually canceled leaving everyone stranded in the airport until supposedly 6pm the next day. Every year I visit family in Minnesota and my flight back home has NEVER been on time. Got a refund and bought a ticket home on another airline."

Pros: "Cheap"
Cons: "No extra boarding line if you miss the zone 1 or 2 call. Cancel due to "crew availability" or if not full flight. Row 2 Big Seats don't recline."

Pros: "Nothing. Everything about spirit is trash!"
Cons: "Literally everything."

Cons: "We were told about the delay 5 mins before boarding."

Pros: "It wasn't on Spirit. Spirit cancel my flight."

Pros: "Delay and cancellation of my flights was not fun for me"
Cons: "Delay of flight due to missing crew and cancellations"

Cons: "Late flight by 2 hours!"

Pros: "Easy to board"
Cons: "Didn't know they would charge me $50 for my bag and for food, brought my oen water, Seats are close together."

Cons: "load people using foul language , lots of kids had to hear it , My seat was wore out , like sitting on a park bench , Spirit will be my new last choice."

Cons: "Bad experience with the bag carrier"

Pros: "Nothing, after decided to leave early on a separate airline, I found out that either kayak or spirit canceled my return flight, leaving me stranded. Neither company attempted to contact my to inform me of this, and kayak even confirmed my flight the day of. I travel often and would regularly use your service, however you have lost a customer"

Pros: "The staff saved this experience. Kind Spirit employees from the terminal to the airplane."
Cons: "The flight was 4 hours late with no explanation as to why. We were told the flight had been pushed back 3 hours 15 minutes before it was scheduled to start boarding. It was then another hour later than we were told it would be. I left Minneapolis after 1am and got into vegas at nearly 3am. You pay less with Spirit for a reason."

Pros: "The destination! Flight crew was great!!! Flight delayed (weather) yet flight crew was fun!!!"
Cons: "Too close quarters. Fine for me (I'm smaller) yet my travel partner was a bit squeezed."

Cons: "Not one person that I encountered with Spirit was friendly. I also paid to check my bag which never made it to my destination until a day later. Just an overall horribly experience."

Pros: "I had heard for years that I would have a bad experience on Spirit, but I had to see for myself. All of the rumors were true. It is a nickel & dime operation that is inconvenient, uncomfortable, and unpredictable. I will probably never fly Spirit again."
Cons: "Nearly every single step of the process had another added charge. I was surprised the lavatory didn't have a credit card swipe on the door. After paying the ticket price, the seat, and the bags, I could have saved money by booking another carrier with comfortable seats and basic drink/snack service included in the price."

Pros: "Nothing"
Cons: "Flight was cancelled without much explanation except "weather", then passengers were only offered a refund or a flight out 2 days later. Terrible customer service and experience. I never took my trip. Will never fly Spirit again."

Cons: "No leg room, delayed which made me miss my shuttle so now I have to sit here for 5 hrs until the next one arrives. Attempted to charge me for my carry on after booking with it online."

Pros: "Nothing"
Cons: "Spirit cancelled flight and offered no help or compensation for those stranded."

Cons: "We didn't even get on the plane. I missed my cousins wedding because they kept delaying us and after hours pf waiting cancelled the flight. I will never fly with them again."

Pros: "I disliked everything except how helpful the staff was when I almost puked because of the extreme discomfort of the seats."
Cons: "Being in that seat for 3.5 hours was the worst thing I have ever experienced on an airplane. I think I pinched the Vagus nerve in my abdomen and almost passed out on the airplane. I somehow was able to tell my wife that I needed help, she asked for water, they told me it would be $3 and I told them that I needed to go to the bathroom fast because I was very ill. Made it to the flight attendant's seat by the bathroom and sat there for a minute, then was able to open the bathroom door. Sat on the floor of the bathroom for about 5 minutes and was 100% better. Didn't even need to vomit because my circulation seemed to normalize after getting out of that horrible seat. Imagine - sitting on the floor in the tiny bathroom was more comfortable and actually cured me. They get one star out of 10 from my because they gave me free water. Otherwise it would be zero."

Pros: "We didn't crash"
Cons: "My neck hurts"

Cons: "Seating is very tight! Horrible, in fact! If you are a short, petite person then okay but even at 5'9", the seating is very uncomfortable. The hidden fees made their cheap flights a joke. I spent just as much, if not more than I would have booking with another airline. The peronnel are so so, and NEVER AGAIN will I fly Spirit."

Pros: "I liked the food and beverage options."
Cons: "The airline lacked any form or entertainment like a movie."

Cons: "Not buying food or beverage cuz too expensive!"

Pros: "Nothing really"
Cons: "The price... After paying for your bags and a seat made for someone over 5'6", the price of the ticket was more than a decent airline. Also expect a delay on at least one of your round trip flights. I will never fly with spirit again."

Pros: "Making it to Vegas in one peice"
Cons: "Flight was delayed several times. Flight was overbooked which caused more delay. Boarding crew was lacking any sort of customer service skills"

Cons: "No leg room."

Cons: "Flight was cancelled by Spirit. Found overall process of them assisting in finding other flights to be very difficult and confusing."

Pros: "Absolutely nothing."
Cons: "Flight cancelled 3 hours prior to boarding. When checked early in the morning, flight was delayed an hour. But 4 hours later, they cancelled it due to mechanical problems and they had no other planes to make the trip. Never use them again. Everything is a cost, luggage, tickets, carry ons and so on, so you end up paying the same if not more. Booked on Delta last minute at an additional cost to us but we had reservations already booked. Good lesson learned .... DO NOT use them. You will be much better off with another airline."

Cons: "My Friday 2:31 flight was cancelled. The soonest they could get me to Vegas was 12:49 on Saturday. A short weekend away just turned into a shorter weekend. Spirit would not refund for Hotel or Show tickets that I was unable to attend due to their flight cancellation. Nor would they refund me for the $9 long term parking bill I accrued for standing in their cancellation line for 2 1/2 hours on a Friday afternoon."

Pros: "Quick boarding"
Cons: "Boarding plane before mechanical check so sat an extra hour on the plane in very crowded seats. The woman seated next to us was allowed to board very intoxicated and ended up pooping her pants and we had to sit next to her for the entire flight. Unfriendly staff. No smiles, chomping gum, reading safety tips with no eye contact. Expensive non-alcoholic drinks"

Pros: "Felt like a sardine jammed into a flying tin container."
Cons: "No leg room whatsoever."

Cons: "Significant delays on both outbound & return flights. They actually boarded an entire plane without pilots in Las Vegas and we waited for at least 40 minutes past scheduled departure. I was put off by their customer service throughout the experience and will not be flying with them ever again, regardless of price."

Pros: "low price easy boarding"
Cons: "water cost money but ice is free"

Cons: "There was no complimentary drinks, water, soda, etc.."

Pros: "Nothing"
Cons: "Our flight was cancelled not once but twice due to a blizzard without another flight being offered until 2-3 days later! We had no choice but to cancel our entire trip. I understand the cancellations were unavoidable but It would have been nice if they would have added a couple flights the next morning to compensate for the flights that were cancelled. Other flights flying out of the same airport were still leaving not sure why ours were cancelled. Because of that I won't be flying Spirit airlines again."

Pros: "Value of ticket"
Cons: "Very tight seating"

Cons: "The airline claims to be less expensive then they slam you with all these extra fees. It cost me $400 to get our luggage to our destination. Then they lost our luggage that was carrying $15,000 worth of our art that we were traveling with fir a trade show. Terrible customer service trying to recover our luggage. The water in the plane was $3. The peanuts cost extra. The worst flying experience in my life."

Pros: "I was very skeptical and concerned that I would "get what you pay for" with Spirit, given some recently publicity about customer satisfaction, but I found it equal to, if not better than, all my other flights with Delta. It helps to go in knowing a few things (like always book your bags with you initial flight booking), but both our flights were on time (or early), no lost luggage and nothing to complain about. I will definitely be flying Spirit again."

Pros: "Honestly, can't think of one thing. Maybe the cleanliness of the airplane?"
Cons: "- Charging for every piece of luggage that isn't a purse. ($50 each way for a carry-on or checked bag....that's $50 PER bag, and it needs to be under 40 lbs.) - Charging even more extra if you pay for those extra luggage pieces at the airport instead of online ahead of time. - Charging for water or snacks on the plane. - The horrible casino advertisements inside the plane itself, under the overhead bins. - The flight attendant soliciting a Spirit credit card as we're descending to our destination, and going SEAT TO SEAT asking if we want one. - The mobile website that DOESN'T EXIST."

Cons: "Cancelled due to understaffed No hotel offered had to get my own Stuck in Minneapolis for 2 days Lost out on non refundable hotel in Vegas Lost out on $1500 reservation that was a no show No help whatsoever with anything Ruined my New Years and will never use again"

Pros: "very efficient, timely, comfortable and friendly"
Cons: "the carry on luggage price of 55 for just one way is excessive! couldn't it be half of this ...or charge for a 2 way."

Cons: "Seats much too small for grown-ups. They didn't honor my pre-paid suitcase fee. Nowhere did they warn us the suitcase weight limit was 40 lbs instead of the standard 50 lbs. All in all a fairly unpleasant experience. More information about the add-on fees might help with their customer service. The delays (waiting for flight crew for a different airplane) probably could have been avoided."

Pros: "For this price, the facilities provided were good for me"

Cons: "The seats were filthy, cheap, and had no leg room. I didn't realize I had to pay for carry-on which actually turned my cheaper ticket into a more expensive one. Also, everything about the process just felt lazy. I'll never fly Spirit again. I'd rather pay for a more expensive ticket than be Nickel and dimed to death."

Cons: "I was not notified when I purchased my flight that I would have to pay to include a carry-on.. nor was I ever notified by e-mail at any point.. so imagine my surprise when I had to pay $55 for a carry on bag at the airport! Not even to check it.. just to carry on! The flight would've been cheaper with a more high quality airline!"

Pros: "About the only good thing on this flight was the flight was smooth"
Cons: "No room at all, seats were extremely narrow and didn't recline, fold down tray was about 3x6 inches, couldn't use it for anything. We were stuck on the tarmac for 1 hour due to de-icing procedures then the 3 hour flight. Nothing was offered free for our troubles, we had to beg for a cup of ice to melt to have some liquids, a small bottle of water was $3. We didn't have to beg for the 10 minute infomercial towards the end of the flight trying to get people to apply for a Bank of American credit card. One female flight attendant must have poured an entire bottle of perfume, the smell was over powering, many people were complaining about burning eyes and throats, this attendant nor did the rest seem to be concerned about it. Another concern is we thought the flight deck door is to remain closed and locked the entire flight. The flight crew came in and out numerous times and the flight attendants took turns going into the flight deck for several minutes. The flight attendant who wreaked of perfume spent much time in the flight deck. When the pilots were needing to get back in they dialed up on their intercom phone and were making some kind of comments and then laughing and quickly hung up. We paid extra to board right away due to needing to bring medical equipment to put in overhead bin, did not call our zone as supposed to and by the time we were allowed on the bins above our seat and nearby were full with carry-ons from people seated elsewhere. I guess the old saying "you get what you pay for" we paid for a cheap flight and we got it, that will not happen again."