Daily cleaning, installation of cabin HEPA filters on flights from Pensacola to Mexico
|July||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$543||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 34m
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 376,375 active cases of COVID-19 diagnosed in MX and 19,131 deaths as of Jan 16 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Mexico.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mexico is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mexico with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Pros: "Delta Comfort Plus is always great !"
Pros: "Crew very helpful and accommodating."
Cons: "The flight was delayed almost an hour due to inclement weather in the originating city. The Delta personnel explained the situation and did all they could considering the circumstances."
Cons: "Delayed departure"
Cons: "Idk terrible flight experience with delta"
Pros: "nice crew and newer plane"
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Everything met my expectations"
Cons: "It was perfect."
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Cons: "All was good"
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Good flight overall"
Cons: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Pros: "Great Movie selection!"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Cons: "If we're going to be early, have a gate ready."
Pros: "Nothing... no movie, no food, just awful."
Cons: "I decided to cash in some miles for first class, what a waste. Never book first class on delta flying a short route, it’s just not worth the money. The flight attendant had the ATL attitude, if you know what I mean."
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "Smooth flight. On time and took me from 20 degrees to 80"
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Cons: "The flight was fine, but there was no onboard entertainment. Fortunately the Wi-Fi worked so I was able to stream."
Pros: "Great friendly crew"
Cons: "Seats are getting smaller, expensive food"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Was short and easy to get in and out of both airports"
Cons: "What ever happened to a free drink on international flights ?"
Cons: "The leg room is ridiculously small."
Pros: "Easy flight from check-in to boarding to deplaning."
Cons: "Nothing really! No entertainment and nothing but almonds eaten."
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Cons: "We waited 3 hours for the tarmac in Seattle On Christmas"
Pros: "It was a great flight."
Cons: "Took forever to board and get off the plan."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Fast and very friendly staff."
Cons: "Bathrooms filthy..crew surly, no good option for food on three hour flight but cookies and pretzels."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "Polite and efficient"
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Pros: "There were no problems at all, the only thing some times the entertainment would go out or slow, nothing else."
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Cons: "You determined I would miss my connection when in fact I would land and have an hour. You rebooked us on a later flight. We made it in plenty of time and wouldnt even attempt to help. Your customer service is beyond reprehensible. With everything going on in the airline industry you would think airlines would at least attempt to please. The crew in the airplane was pleasant, that was a positive."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Cons: "See above airport connection disaster...."
Pros: "Wonderful staff, very helpful after our plane was diverted"
Cons: "Flight was delayed 2hrs."
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Pros: "Good flight"
Cons: "To have us sit together"
Pros: "On time"
Cons: "Smelly WC and crew"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Cons: "Entertainment or WiFi being available"
Pros: "None of the above. Ground crew that does not really understand the costumer."
Cons: "Always remember to present your rights to the crew."
Pros: "Nothing. Iberia Airlines employs theives."
Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Cons: "The plane is in terrible shape"
Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."
Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Include meals"
Cons: "Arriving at Mexico city airport there were lack of communication for the connecting flight. We had to go from one end to the other of the terminal."
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Quick flight, ease going through customs"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Horrible customer service and delayed all our plans"
Cons: "Lack of entertainment"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Same as above"
Cons: "No issues"
Pros: "Surprise first class!"
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "I had to document my luggage in every airport"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "The plane is very comfortable"
Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."
Pros: "Everything was ok"
Cons: "All my expectations was good"
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Pros: "Buenas actitudes"
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Cons: "we never even got on this flight"
Pros: "Excellent legroom, friendly service, on time"
Cons: "Delayed for no reason, very irresponsible msnagement"
Pros: "At least this one is on time."
Pros: "The crew was kind."
Cons: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Cons: "The 1st flight that I have not been cold for the entire flight. The attendants were very good and professional and kind. The Movie selection I felt did not have enough variety. The movies all seemed to be rated R or they were child type movies. Nothing much in between."
Pros: "Good crew."
Cons: "Plane was too warm. Once again I was next to a larger person in a middle seat. This is as much airlines fault as it is the person. As Americans get bigger seats keep getting smaller. Internet stopped working on the flight."
Cons: "Crew was unfriendly and uncaring. Seats were uncomfortable. Liquor cost money. Very surprising for an international flight."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Cons: "Entertainment didn't work neither did the flight attendants. They sat in the back and quite literally did nothing, no juice and water. Worst service ever. I'll fly Delta from now on. American what happened to you?"
Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Pros: "The plane, Embrair 175 is very comfortable."
Pros: "Boarding was quick and easy. There was enough room for carry on in the overhead compartments and the in flight entertainment system was great with an easy access usb charging port."
Cons: "Seats we’re small, no room to place anything in the pocket in front of me and the chairs were so small that all the people next to me had no room to move. None of them were extremely big people, but they didn’t have room for their hands and feet, so they were all in my space. The isle was too narrow"
Pros: "Just ok"
Cons: "No customs forms on board. Big inconveny"
Pros: "pleasant crew"
Pros: "1st class!"
Cons: "They booked me a 2 day flight but wouldn’t check my bags all the way through. Cost me an extra $30.. some “priority”"
Pros: "Frequent updates on lightning in the area ( causing delays). Full service on board while we were wIting for weather to clear. Very good i flight service."
Cons: "Just the weather — so nothing anyone can control"
Cons: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Cons: "Seats in the plane not good, overall an old plane looks like."
Pros: "Seats which I choose where very comfortable."
Cons: "Would have like a choice in food severd"
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Pros: "Friendly airport check-in staff who accommodated by changing our seats so we sat together. Boarding was smooth and timely. Best of all, seat overhead bins were empty so could store carry-on; This was unusual. Flight was great, but I love flying. Cockpit crew provided status updates, and captain's apology made the late departure more understandable. Deplaning process went smoothly also."
Cons: "After everyonel was timely boarded waiting to push away from the gate, announcement was that the captain was not even in the airport. Flight delayed almost an hour. Seat would not recline, not even an inch so basically sat upright entire flight to London. One has to 'flag' staff if seen as they walked past thru the main cabin. No announcement which area to collect ones luggage, nor staff there to explain, or guide. Forget staff assistance, apparently not a priority with AA."
Cons: "They lost my luggage and have not been helpful in trying to locate it!!"
Pros: "Flight was empty so lots of room to stretch out"
Cons: "hostesses Were unprofessional"
Cons: "Seats are small and not ergonomic"
Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Cons: "Diverted and delayed. Got home 8 hours later then I should have."
Cons: "No problems."
Pros: "The pasta offered at lunch was tasty."
Cons: "The snack which was described as pizza had a really bad taste and this offering should be discontinued and something that tastes better should be offered."
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Pros: "Nice seats, friendly staff and crew."
Cons: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "New plane, big TV screens at each chair, got a nice emergency row seat."
Cons: "Ground delayed for two hours, somewhat uncomfortable seat, one of our "emergency row" seats we paid for wasn't actually an emergency row."
Pros: "Great crew!"
Pros: "Boarding was easy and I liked the film selection."
Cons: "I was placed in the back of the plane and subsequently they ran out of the food option I would have chosen. There was only pork left which I cannot eat. I was left hungry and the stewardess was rude about it- I understand that she was likely tired as I was in the last row but it's literally her job. The flight was also pretty turbulent- which is usually worse in the back of the plane."
Cons: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Pros: "Everything. In flight entertainment was great and service as shops."
Cons: "No issues."
Pros: "Once arrived all was fine. Once arrived all was fine."
Cons: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Pros: "Flight was on time, seats were comfortable."
Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."
Pros: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Cons: "Very old plane."
Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Pros: "Boarding was easy and i had a great seat."
Cons: "It wasnt a long flight so there was no entertainment and minimal food."
Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "Flight delayed due to no pilot or co-pilot. Did not land til 2 a.m. I hate American airlines. Their planes are old, there is no entertainment, the seats are like sitting on a board"
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Cons: "No ice in my water."
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Cons: "Long time with taxiing on both ends. Flight was delayed as well but landing on time"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Cons: "Nothing. Everything was great"
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Cons: "Pilot didn’t show up, we waited 2.5 hours for him."
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Pros: "The food was very good. The crew was very pleasant and accommodating. A bit late leaving but time was made up in flight. All in all a pleasant trip."
Cons: "Some of the entertainment screens were inoperative. The occupied light for the forward restroom (in business class) was not working so you never knew if it was free or not."
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
Pros: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
Cons: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
Pros: "Lots of leg room!"
Cons: "No complaints"
Pros: "On time."
Cons: "Impolite gate crew, screen and wifi not working. No outlet at seat. United has successfully become Spirit's number one competitor for worst airline."
Cons: "It was professional, no fuss but somehow slightly detached. I had no food only a water. A friendly inside crew."
Pros: "Flight was on time and fantastic!"
Cons: "They tried to keep changing it on us!!!"
Pros: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Pros: "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Pros: "Boarding was fast. Flight was ahead of schedule. Landed 20 minutes early. Staff was great."
Cons: "Not sure why a flight that lasts less than an hour has a price tag of nearly $400 round trip."
Pros: "Check in, arrive ahead of schedule"
Cons: "No entertiment, no snack only little bag of pretzels"
Cons: "We were delayed by more than 6 hours."
Pros: "As always with United you know what to expect being a Silver Star Alliance member."
Cons: "It was a normal United flight, good, but not outstanding - in coach class - it is one of the most reliable national carriers."
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Pros: "The crew was professional."
Cons: "What entertainment system? This was terrible. While so many airplanes have personal screens and entertainment systems, this flight was a find your own connection and good luck. Not very helpful and on a VERY late flight (due to weather)."
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Pros: "Non stop to Cabo"
Cons: "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Pros: "I liked that we made it to Cabo in a timely fashion"
Cons: "I didn't like that I had to download an app to get free wifi."
Pros: "See above"
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Pros: "All fights.. On time made it home safely Friendly crew both ways.."
Cons: "Entertainment should be easier to access.. And Free!!"
Pros: "I'm shocked to find united airlines uses such thin seats. You can pay for upgrade but those seats are the normal old seats that weren't comfortable to begin with. Now the seats are even worst."
Cons: "Seating was too compact"
Cons: "6'2" broad shoulders and uncomfortable. Sitting by the window meant my leg had to be 5 inches over due to the curvature of the plane. Both of my knees were on the back of the seat and I was at an angle. The lady next to me looked like she did't like me being turned toward her. Many extra seats including the emergency exit row (that has more room) was available when we took off but I was told we couldn't sit there without paying extra. Cheap 1 hour flight. Won't tolerate it for anything else."
Pros: "I wasnt on plane long"
Cons: "Our flight was continuously delayed. Our layover actually took than the the drive from DC to Richmond would have taken. I also misplaced my phone on the flight and had no help when I called United looking for assistance today."
Pros: "On time flight. Great service from United crew."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "Flight attendants were nice,"
Cons: "Seats are much too cramped. Even for economy seat, it is difficult to move."
Pros: "Got me a flight at last minute to get home."
Cons: "The overhead compartments rattled alot"
Cons: "Flight was delayed not enough information. Missed connection."
Pros: "Comfortable seats and awesome crew"
Cons: "No wifi or any entertainment"
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "Quick boarding"
Cons: "More comfortable seats"
Cons: "Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back."
Cons: "You should provide food as you used to. Prices for food are very expensive on the plane, but plane tickets are still the same. They aren't cheaper at all."
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Pros: "Great crew- fast boarding"
Cons: "More comfortable seats"
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Cons: "Free snacks and beverages"
Pros: "My flight was delayed ... one hour and had to run to catch my connecting flight !"
Cons: "On time flights !!!"
Pros: "great crew"
Cons: "more comfortable seats"
Pros: "The crew were absolutely amazing. They offered to tag my carry on free of charge as baggage. No issues whatsoever with stroller or car seat. Very friendly staff."
Cons: "The plane itself was uncomfortable and would prefer complimentary snack or beverages."
Cons: "Everything. The plane was disgusting, garbage from the last flight. We were delayed too."
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Pros: "Flight was on time. Crew friendly."
Cons: "The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary."
Pros: "Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you"
Cons: "Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract"
Cons: "They need to look after their passengers. For example I was running 10 minutes late from when I found out that they were boarding the flight and none of the people from the checking stands where telling me what I could do or were to go. Especially if they are seeing me struggling with my luggage."
Cons: "a lot"
Pros: "The seat was awful! No cushion at all. Very old like you are sitting on a piece of hard wood for 3 hours. Causes unnecessary back pain. No leg room or arm room. Won’t travel Volaris again."
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Cons: "Yes it could be better travel to complicated on Volaris"
Cons: "Late boarding, late landing but claim on time."
Pros: "This was an on time flight"
Cons: "The seats are not confortable"
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Pros: "We were on time"
Cons: "They don’t tell you about they might take your baggage when you have your boarding suitcase and they made me to put it down saying there is no more space. But if you pay $100 pesos then magically the space appears in the upper place of the plane. They don’t put any of these on the page and we fight"
Cons: "Not having to walk in the rain to terminal"
Cons: "I left from Mexico city to Guadalajara to Ont California. Between Mexico City to Guadalajara i had 30 minutes to connect my flight. I had to ran then re checking again and go thru inspection again. Horriible"
Cons: "One of the older male crew members was rude with my husband. He was worried that he would be scolded again throughout the flight. Very bad experience."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "That you guys sold our seats and still in Tijuana for another flight"
Cons: "Same as above"
Pros: "The flight was pleasant and direct. Quite and a relaxed atmosphere."
Cons: "The food aelecation was poor. No complimentary drinks or snacks. At a minimum shouldn’t this be a given?"
Cons: "1 hour delayed, and luggage took 30 minutes to be available even though flight gate was very close"
Pros: "The movie selection."
Cons: "This was probably one of the worst flights I’ve ever had to deal with, the plane was 3 hours late causing me to miss my connection and having to buy a completely new flight. I’m very very displeased and they didn’t offer to help anyone get to gates with connections or for vouchers or refunds."
Cons: "Volaris charged $36 for 1lb over in my carry on luggage."
Pros: "Excelente el tiempo de llegada :)"
Cons: "The workers telling me I can’t listen to music"
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "The line to check in was extremely long and not organized at all! I waited 3 hours to check in my bags!!! I have never had to wait that long! We almost missed our flight. By the time we got bags checked in and got to the gate they were almost done boarding!"
Cons: "I had to pay an extra $ 26.00 for my only carrying on bag. Which states on my purchase One bag free."
Pros: "Travel time"
Cons: "No real food only snacks"
Pros: "The Valaris staff were most helpful and courteous. The flight crew was professional and the airplane appeared be just fine."
Cons: "The lack of a check-in machine and the long lines at the check-in counter were annoying. Also the legroom in the plane was minimal."
Cons: "No real food"
Pros: "everything went well from check-in to the flight crew to getting a taxi."
Pros: "That we eventually left..."
Cons: "delayed, customer service on the phone was not helpful , I was held back during oarding. Check in online was a long process and at the end it was pointless."
Cons: "Delayed and they del even the wather"
Cons: "Volaris is now weighting handcarry bags at the gate and charging if it is more than 10 Kilograms. Mine was ok. But a new rule enforced when boarding. Several passenger had to stop, weight and pay. Another bad thing on Volaris."
Pros: "Ticket prices"
Cons: "On our flight back they were weighing bags as we were in line to board and charging people who had no idea their bag was over weight. The crew came off somewhat rude and annoyed when asked questions. flight left 30 minutes after scheduled departure. Food and drinks were both charged when I can pay a little more on another airline and get it for free. Lines for bag drop off are ridiculously long and not organized. Charging service fee for help to get a boarding pass is uncalled for, since many older people are traveling."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Cons: "On time...smooth flight...thank you Volaris"
Airlines flying from Pensacola to Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pensacola to Mexico
Masks required on board, masks provided on flights from Pensacola to Mexico
Social distancing seating
Middle seats unavailable to book on flights from Pensacola to Mexico
Testing for antibodies, testing for symptoms for flights from Pensacola to Mexico
Waiving of change fees. Search flexible flights from Pensacola to Mexico