Daily cleaning, installation of cabin HEPA filters on flights from Philadelphia to Casablanca
Morocco's borders are open only to returning Moroccan residents and citizens (tourists, students or residents stranded abroad), foreign nationals who are visa exempt if they have a hotel reservation confirmation or an invitation from a Moroccan company.
Morocco has suspended all flight to and from Algeria, Australia, Austria, Belgium, Brazil, Czech Republic, Denmark, Egypt, Finland, Greece, Ireland, Italy, Kuwait, Lebanon, Germany, The Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Sweden, Switzerland, Turkey, Ukraine, and the UK. Travelers arriving in Morocco by air, traveling from these countries via a third country are also not allowed to enter Morocco.
Check countries exempt from visa entry here.
Foreign nationals conducting official government business or those with an invitation from a Moroccan company can enter the country, if they can present a copy of their invitation letter. This letter must be sealed by the company and signed by a manager with all the relevant information concerning the traveler included (passport number, purpose of visit, accommodation details).
Travelers must present a negative PCR test result taken within 72 hours prior to travel. Travelers under the age of 11 are exempt from the test.
Travelers must complete a passenger health form online at www.onda.ma/form.php, then print and sign the form, to be presented on arrival in Morocco
There are currently 4,452 active cases of COVID-19 diagnosed in MA and 8,865 deaths as of Apr 7 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 30m.
In the past 3 days, the cheapest round-trip tickets were found on Multiple Airlines ($832) and TAP AIR PORTUGAL ($866)
When flying out of Philadelphia you will be using Philadelphia, often referred to as Philadelphia Airport. You will be landing at Casablanca Mohamed V, also known as Casablanca Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Philadelphia to Casablanca.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Casablanca from Philadelphia is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Casablanca with an airline and back to Philadelphia with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Casablanca from Philadelphia up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "No food, no entertainment, no room for luggage, no good."
Cons: "Landing was a little rough"
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Pros: "Early for arrival!! Love that!"
Pros: "Flt on time. Arrived on time"
Cons: "A young child screemed constantly. Not sure how you would address. Have had kids so been there"
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "no charging station"
Pros: "Took off and arrived on time."
Cons: "They ran out of choices."
Pros: "Uneventful and on time"
Pros: "It was just great"
Pros: "It was easy to travel"
Pros: "There was a lot to see"
Cons: "The screens were severely delayed and frustrating."
Cons: "It was cancelled"
Pros: "I can't comment on food or entertainment and there is no N/A option. I did not purchase food or use the wifi for entertainment. The seat I upgraded to was comfortable and spacious even if it didn't recline (I sat in front of the OWWE)."
Cons: "Same as above"
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
Pros: "Everyone was helpful and friendly. It was my first trip, and I would do it again."
Cons: "Had to spend 12 hrs in an airport because it was cancelled and was given no reason as to why. I won't fly with aa again"
Pros: "Everything was amazing"
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "I like it! Thank you, kayak"
Pros: "The pilot was charming, and really hugged Mt. Rainier on the way in - Made for an incredible view in the moonlight!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Pros: "Got there on time"
Cons: "It was too cold"
Cons: "delay missed my connection.."
Cons: "Refer to above. Both flights were horrible."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Cons: "Always delayed"
Pros: "Boarding was quick and got there on time to make connection"
Cons: "Nothing it was fine"
Cons: "I wasn't allowed on"
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Cons: "It was constantly delayed and the airline was poorly treating its passengers in helping them get to their final destination. I was originally supposed to get into my final destination at 6pm, but I didn't get in until after 10pm central time due to those delays."
Pros: "Nothing...I had to be rerouted to Chicago to Seattle!"
Cons: "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."
Cons: "Noisy, hard to sleep even with earplugs and eye shades. Unruly children."
Pros: "First time traveling with my service dog. It was a very pleasant experience and everything went wonderfully!"
Cons: "We weren't given very much information about situation that caused to make an emergency landing in Charlotte NC."
Cons: "90 min late"
Pros: "No cancellations"
Pros: "Flight was on time."
Cons: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Cons: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."
Cons: "Still waiting for luggage 2 hours after arriving."
Cons: "More space is needed for legroom."
Cons: "Phone chargers did not function"
Pros: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Cons: "Travel notifications should mention documentation requirements."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "So many movies!"
Pros: "Very attentive crew"
Cons: "No complaints"
Cons: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."
Pros: "Everything good litle big later but always is like this..."
Cons: "The latter"
Pros: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
Pros: "Finnair landed their plane so smoothly...."
Pros: "You get a good selection of in flight entertainment."
Cons: "Food was very bad and during the entire 10 hour flight all I received to drink was a half a can of soda and a small glass of orange juice. Seats are very uncomfortable. After the first half of the flight the bathrooms were really dirty and messy."
Pros: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Cons: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"
Pros: "Got me where I needed to go, on time. Reasonably comfortable."
Cons: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Pros: "Crew was very helpful and caring"
Cons: "Boarding and how our hand lugagge was handled"
Pros: "Arrived 10 min early"
Cons: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."
Pros: "Nice crew and good landing"
Cons: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
Pros: "short flight, on time"
Cons: "indifferent crew"
Pros: "surprisingly smooth transition with enough time to make all connections.."
Cons: "wish I would have been informed of imports not allowed but more my bad..."
Pros: "Great crew, good dinner but below Average breakfast"
Pros: "Wide bodied aircraft"
Cons: "No free drinks or snacks"
Cons: "The bus to the plane stayed fully packed at the terminal for several minutes. I heard several people start complaining about their heat. The crew at the terminal were brusque. Other than that, the flight was fine. I wasn't offered any food or drink, but once we were flying, there were no additional delays."
Pros: "The entertainment was good when it was working"
Cons: "Service was horrible. Announcements were not being made adding to confusion in the cabin"
Pros: "Check in and flight were excellent. Didn't use food service."
Pros: "I like the food and the fact that you provide us with a pillow and blanket"
Cons: "Everyone who was traveling with someone was separated and the Customes right before the bus were extremely rude."
Pros: "Helpful staff."
Pros: "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."
Pros: "Crew was courteous and friendly. They provide great customer service."
Cons: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Cons: "It was cancelled"
Pros: "I liked their service and warm nature of the staff."
Cons: "The flight was delayed one hour and 23 minutes so that affected my connection from LA to SFO. My bag couldn't reach back to SFO and I had to run to catch my flight in LA after a 12 hour flight."
Pros: "Chaos at the airport, but as soon as inside the airplane almost everything was excellent. Head stewardess in Eco was phenomally friendly"
Cons: "One staff member extremely unfriendly to everybody. Also, Iberia was not able to sit groups together."
Pros: "First meal was pretty good (chicken, red sauce, rice). Snack before landing was very sugar heavy with bad lunch meat and weak bread."
Cons: "Very poor customer service at Iberia check in combined with a very large airport with no info on my receipt from Kayak telling me which terminal I was in resulted in needing a full three hours to get from arriving at the airport to getting to my gate. Long line to check in and the person checking me in told me I could not check hiking pools. I asked twice because I thought I couldn't carry them on. I waited in line for the security check and they told me I couldn't carry on my pools. Went back to check in and a person managing the line told me to go to a check in desk at the end. I waited there for 15 minutes and then when he finished with the family he was helping he told me he was on break and walked away. Went back to the woman that told me to go to him, she offered no apology and told me to wait back in the check in line. I then needed help to get back in the security line because my pass wouldn't scan, then had to take a tram to get to the correct gate (this is after taking a subway and then a shuttle bus to get to the right terminal). It is very unlikely I will fly Iberia again. The night before it took almost one hour for them to get luggage off the plan on a small local flight. Boarding both to and from Madrid was also disorganized and no one at the desk ensured that only people in a given boarding group were in line. Another source of frustration is that this was booked through Finnish air (code share?) so I could not check in on line or choose my seats."
Pros: "The dood was decent (rice and chicken instead of a sandwich). Entertaiment was great, we had more than 20movies to choose from."
Cons: "The only bad thing was the weather. Ee ended up arriving 1hr later due to heavy rain, but then at the airport you could hear Iberia employees calling passengers with connections to speed up their process."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. My family of 6 really appreciated. They have earned our loyalty."
Pros: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Cons: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Pros: "Each seat had its own entertainment. The food was good."
Cons: "We didn't get our boarding pass for the connection flight which caused a lot of problems when we got to NY. The airline attendant didn't say there was a problem with out itinerary. We found out until we got to NY and we were giving our luggage to Iberia for our connection. The person there said we were in the wrong airport! We had just landed there and our connection was leaving from there too JFK! He said there was nothing he could do and he sent us to the other airline counter to see if they would help us!"
Pros: "Iberia flight to Madrid"
Cons: "No instructions on how to make connecting flight."
Pros: "They gave me a vegetarian meal as requested"
Cons: "Small plane uncomfortable"
Pros: "There inflight service was excellent."
Cons: "There were a lot of english speaking passengers. Some announcement were translated in English and some were not."
Pros: "Food, Entertainment and Beverages were good. Attendants superior."
Cons: "Seating space in cabin was very cramped. When seats reclined, I had 2 inches from nose to seat. Could not pick seats in advance without a large fee. Unacceptable!"
Pros: "Loved it when we finally landed. I'm growing weary of flying. The flight was okay, but nothing spectacular. Overnight flight across the Atlantic, and NO possibility of sleeping... simply no way to get into a comfortable sleeping position. Looking forward to being home, in MY bed in 12 days."
Pros: "The extra legroom in the Classic Package Seats."
Cons: "The snacks where a little on the dull tasteless side."
Cons: "The flight was delayed. Food is miserable."
Pros: "The crew was very friendly and food was very good."
Cons: "The toilet sinks were clogged and dirty."
Pros: "The crew was great."
Cons: "My baggage did not get delivered to the final destination, that could have been handled better."
Cons: "We were not able to board the plane. We left our morning flight from Madrid on time and arrived as expected. We hurried through the airport and went exactly where we were directed. Despite this, the gates closed on us while we were running to the gate. TAP sold us a service they could not provide."
Cons: "Really good business class and convenient pricing"
Pros: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Cons: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Pros: "Clean plane, nice crew"
Cons: "No entertainment at all"
Pros: "I’m taking offFlight was smooth and service was great."
Cons: "Flight was smooth and service was great. Long wait before taking off."
Cons: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"
Cons: "Lost luggage. Late arrival. Had to run."
Cons: "Both flights delayed by hours which took my short one day of traveling into two very long days."
Cons: "Bags didn’t arrive"
Cons: "Seats are very tight had more room on earlier jet blue flight"
Pros: "Excellent Service - pleasant flight - comfortable seats"
Cons: "Poor entertainment system"
Cons: "Al llegar al counter me dicen que la maleta no está incluida, yo quisiera saber quien viaja sin maleta? Así que tuve que pagar adicional $90 por una sola maleta y tengo que pagar también al regreso, me siento robado y estafado por Tap Portugal"
Pros: "No delays, food was good, crew was overall friendly."
Cons: "The A330 was old, seats weren't entirely in order, IFE was mediocre. Wasn't able to sleep well on the nine-hour overnight flight."
Pros: "Everything smooth!"
Pros: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights"
Pros: "The crew provides a good service"
Cons: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."
Cons: "Without notice, we were put on “standby” line, all of the workers told us all of the flights for the remainder of the day and that we could wait by the gate all day or just “take a taxi” from Lisbon to Porto.... a 3 hour ride. Ridiculous! We finally begged our way into being squeezed into a flight to Porto. But of course our bags didn’t make it with us and they could not locate where they were or track what time they would get to Porto... we sat at the airport for hours waiting for our bag until they finally offered to deliver them at a later time, which we are still waiting. We missed a full day of our vacation to Portugal because of this situation and are still hoping that our bags will make it to our destination..."
Cons: "40euro checked bag fee on an international itinerary was an unpleasant surprise. They were quite disorganized; our airport-printed boarding passes wouldn't scan at the gate, they didn't have a jet-way ready upon arrival in Lisbon ..."
Pros: "Very easy to check in, flight was reasonably priced, and all was very good. My television didn't work, and my friend next to me, couldn't get hers to work. 3 different flight personnel tried to fix, reboot, and to no avail."
Cons: "Purchased tickets that included one bag each for our international flight. But at ckeckin they "couldn't find it in the computer", so charged 45 Euro ($50) per bag. The checkin lady was quite distraught about this, but charge they did. In our reservation there is no indication of what fare level (they have about five) has been purchased. Beware!"
Cons: "Too sleep deprived from earlier missed connection to notice much about this flight except for the complete mess when it came to boarding. You can't line up 4 boarding zones in an area that is maybe 10ft by 10"
Pros: "People were very nice that worked on the flight. Smooth flight."
Cons: "Seats were hard as a rock"
Pros: "We were late because of delay of the first part of our fly : Zurich - Lisbon, but the fly Lisbon- NewYork waited for us."
Cons: "Our TV didn't work. There is not possibility to charge phone on the fly."
Pros: "Ice cream for snack."
Cons: "Flight from Oporto to Lisbon, when we landed they did not set up the ramp to exit the plane, I had requested mobility assistance. And the ramp was right next to the plane."
Cons: "The seats did not recline. It was impossible to get comfortable enough to sleep any at all, even though it was an overnight flight. It was also the first intercontinental flight I have ever taken which offered no entertainment whatsoever. I really don't understand why TAP used a plane with non-reclining seats for a five-hour overnight flight."
Pros: "The flight was quick, boarding was easy and efficient."
Cons: "Flight attendants can be a bit nicer."
Pros: "On time departure"
Cons: "Slow baggage claim"
Pros: "I was very impressed with the Ground crew who met me off the plane and had already arranged for me to go on a later flight with Emirates. If it had been possible to let me know when I was on the first flight that my onward travel had been arranged then it would have been perfect."
Cons: "my TAP Portugal flight from Lisbon to Heathrow was so late I missed my connection to AbuDhabi."
Cons: "Smooth flight food pilotes"
Cons: "They kept us all day in the airport t to then tell us at 7pm that the flight wouldnt actually leave that day."
Pros: "Plane was on time, snacks provided"
Cons: "No reclining seats, no pillows, no entertainment. Very uncomfortable for three hours. Also, made me check my carry on without even weighing or measuring."
Cons: "Missed that flight because of previous delay"
Cons: "bad checkin. just trying to get more money for baggage.."
Pros: "Wow!!!! I had never heard of this airline before booking our trip but goodness this was a blessing. They were so polite in the flight. They always came past to check to see if a passenger needed anything. Free bags is amazing then free pillows blankets and headphones I really hope I get to fly with them on my next flight abroad"
Pros: "Great planes. Very professional and helpful staff. Lots of leg room"
Pros: "The captain and the crew were excellent."
Cons: "Upgrade the entertainment system."
Cons: "Being sat in a middle seat. With that being said, it was OK. No problems."
Pros: "The food was delicious"
Cons: "You can't watch a movie you want to. The channels are set, like tv, can't rewind or pause"
Pros: "There was enough space between the rows of seats!"
Pros: "Website, check-in, boarding."
Cons: "Seat pitch"
Cons: "I did not like that I was racially profiled by the Polish person witless I was boarding the flight. The hostess in the flight did not pay attention to my needs. The flight entertainment system did not work. Eventually in rheaume middle of the flight they decided to change my seat."
Cons: "Really bad service from flight staff, they seemed totally disinterested. Menu distributed in business class was impressive, but once it was my turn to choose only one option remained. Odd it seems they had a lot of the cheaper ones, plenty of pasta, but very few servings of the other options."
Cons: "It must have been the cheapest version of the Boeing 777. The seats were small and the entertainment system was terrible with limited selections. Food and beverage service was slow."
Cons: "Layover was terrible. Two hours was barely enough to make the connection, because of the passport control line which took forever. In Lisbon airport you need to get out and in through security again when connecting."
Cons: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Pros: "Movies I could plug in and go to sleep"
Cons: "Being woke up and asked if I want something to eat. I am sure others would disagree but I was exhausted and could not go back to sleep and I had already been up 30 hours."
Cons: "The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight."
Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Cons: "I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!"
Pros: "Flight delayed and it was a red-eye."
Cons: "No delays"
Pros: "There were no hiccups and we arrived to the destination on time"
Cons: "Dirty seats, seemed like they had not been cleaned"
Cons: "I didn’t make it onto this flight because it was so delayed I needed to change flights while at the airport to make it onto the next one in time."
Pros: "Issues caused by weather, otherwise flight was fine."
Pros: "Friendly staff, happy to help"
Cons: "Terrible food, plane was overbooked, they only offer 'in-ear' headphones, they have squeezed maximum seats into this plane to increase their profit. Would absolutely NEVER fly Air Canada long haul economy or premium economy again."
Pros: "No entertainment Little to no food or drinks Some crew were rude"
Cons: "For the trip to finish"
Cons: "I thought I was getting a good deal compared to other airlines but was shocked later to learn I had to pay extra to reserve a seat. When this was added it actually cost more. No entertainment for an 8 hour international flight! Really? Only one checked bag for an international flight. I’ve experienced much better on other airlines."
Pros: "Great service, and no issues to report."
Pros: "nothing special."
Cons: "nothing horrible."
Pros: "Service of staff"
Cons: "Lost my baggage and all of my flights where late causing me to miss one of my connections"
Pros: "Une catastrophe à tous les niveaux"
Pros: "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."
Pros: "Our flight was cancelled. Rebooked for two days later, causing us to miss our cruise to Alaska! Never again with Air Canada.So disappointed in missing this trip we had planned for a long time."
Cons: "No help in getting us to our cruise on time."
Pros: "I actually flew through meontreal but it was a great flight and the salad was very good"
Pros: "We did not make it to this flight since it was cancelled"
Cons: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
Pros: "I was able to fall asleep, because I was dead tired. It was like every other flight on a tiny plane; no better, no worse."
Cons: "The flight was delayed, and the Toronto Airport terminal for Pittsburgh was awful."
Pros: "Nothing - I didn't end up going to Toronto."
Cons: "The flight was overbooked and I was forced to take a different flight. Ruined my plans in Edmonton that day. Last time I use air Canada."
Pros: "Their staff is extremely friendly and helpful, but they can only do what is within corporate rules to help you. Their corporate policies are NOT GOOD!"
Cons: "Flying Air Canada is horrible! They nickel & dime you to the point of tears. They charged me $15 per leg to make advanced seat assignments ($60 total) then changed my flights and put me in middle seats on two legs without asking me - I didn't find out until I was ready to board and they called my name to come to the gate desk! They also charge $33+ US to check one bag. If you go over the 50 lb weight limit they charge $100. By the time you add it all up, I could have flown on Delta through the US for less. Trying to get my seat selection fees reimbursed was very difficult; At the airport, they told me to go online and ask for a refund; Online, I couldn't find the way to get to the refund link; Called Customer service again, who gave me an 800# to call for a refund; the person on the 800 # told me I had to request it online but walked me through it to find the refund link; I filled in the online request and was told by automatic reply that Air Canada would investigate it and get back to me within 3-4 weeks. Ugh! No more Air Canada for me!"
Cons: "Did not reimburse new arrangements. Missed connection due to flight delays on Air Canada's behalf."
Cons: "I had to delay my whole trip one day as the fight was late by 5 hours. I had made specific plans to reach delhi on April 21. Since I am a physician, it wasn't easy to arrange coverage so I could make it to delhi for a particular event. And this delay in flight was a major disappointment and made all the effort futile."
Pros: "Tv screens were cool"
Cons: "Because of snow my flight got moved 5 hours later with no notification. We boarded around 6pm. I was very hungry as its dinner time. When i tried to buy food they said they had no more meals available. So i went hungry. I was very unimpressed"
Pros: "Drop off at the counter was fast and easy on the upper level departure entrance. From my drop off at 9:00 am, I made it thru baggage check-in, passing thru passport control, passing thru security and into the gate duty free area in 25 mins! Impressive experience."
Cons: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Pros: "Lots of leg room and was able to board early"
Cons: "Food not good"
Pros: "No issues on the flight to our destination."
Cons: "Our return flight was delayed due to maintenance issues and then cancelled after 2 hours of waiting. We got re-scheduled for a flight due to leave 5 hours from when the flight was cancelled. We stood in line to get on an earlier flight (there were 3 earlier flights) and got wait listed on one. Thankfully, we got on that flight however, we were in the airport for 8 hours from 8am to 4pm for a 1 1/2 hr flight. Our original flight was supposed to leave around 10am. No flight re-imbursement was issued to us, and we only received lunch vouchers after we asked for them."
Pros: "The crew was friendly"
Cons: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Pros: "the flight was quick and the plane was comfortable"
Pros: "it is on time no hassle every things is smooth"
Cons: "Small legroom, kinda hot inside the plane"
Pros: "We had to book our son on a flight from Phila to Toronto unexpectedly. We had lost our car keys in Canada and had no way to get new ones. (That's a long and complicated story.) our only option was to fly our son up with the spare key. Luckily he had just gotten his passport. He got a window seat and lived the adventure. The crew couldn't have been nicer."
Cons: "The last minute price if $1000 plus!!"
Cons: "Delayed Sat on a parked plane for 4 hours in PHL before taking off Missed Connection in Toronto No compensation/help with food or hotel"
Cons: "1. They loan out iPads for entertainment which you had to pay for because the plane was an older model and there were no individual tv screens available. This should be a free service with the amount of fare I paid for the trip. 2. Also on my way to Rome, flying air canada, too, my husband and i fell asleep and missed our meals. When I asked the crew for my meals they said "it's unsafe to give it to me anymore." But that's what refrigerators are for - to store food safely for passengers. I just don't buy their reasoning. It's just an excuse not to serve passengers. Needless to say my husband and I went hungry until they served breakfast. 3. From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
Cons: "No free meal on 6 hours flight, small plane, chanel gates..."
Cons: "No entertainment system. Very slow boarding."
Pros: "The crew treated me very well. I had reasonable leg room in economy class. The plane was beautiful, clean and super modern, one of the nicest aircraft that I have flown with in many years!"
Cons: "I ordered Asian vegan meals, but I was very disappointed with was presented to me. The food looked awful, tasted bland and insipid! I hope that that problem will be rectified on my return to the US."
Cons: "1. Flight left late. 2. After landing sat on tarmac for 30 minutes waiting for gate. 3. After arriving at gate, had to wait 15 minutes to open door. 4. Poor service assisting me to get to connecting flight on other side of airport."
Pros: "I thought the service was excellent."
Cons: "There were some delays taking off, but I don't think it had to do with the airline"
Pros: "Once again, attendants were pleasant. Plane was clean"
Cons: "No snacks served, only beverages. We could have at least received one bag of nuts/chips for the flight."
Pros: "Entertainment was good"
Cons: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."
Pros: "Staff were nice and helpful. Food was surprisingly good for being on an airplane."
Cons: "The flight over all was good. The annoying part was that we were boarded and then were informed there was a maintenance issue, then there was a fire alarm so we ended up sitting in our seats for an hour before the flight finally took off and it was already a 6.5 hour flight so being stuck on there longer was not ideal"
Pros: "Friendly crew members"
Cons: "There was more kids then adults in the plane. The food was terrible, surged too late for a flight to a muslin country with almost everyone fasting on board. Once it was served, left side of the plane was served first while kids on the right side claming their meals and not understanding why they are not getting any. The bathrooms were dirty. No screens on board. The seats bead some upholstery work."
Pros: "My flight was comfortable and without any issues. Good was great. The inflight entertainment should have more choices."
Cons: "My sister is still stuck in Paris after she was rerouted there from Toronto to catch a Royal Air Maroc flight. The air canada office closed and the phone line people have failed to ensure that her ticket was paid for so she's been stuck for two days in Paris and traveling a total of three days!!"
Pros: "The flight is not packed, so rather comfortable"
Pros: "It got me on the way"
Cons: "An outlet and letting me get into Canada"
Cons: "The plane was extremely full. No chance of social distancing."
Cons: "Seats need to be bigger (wider)"
Pros: "The text messages from United"
Pros: "First flight I’ve been on where United airlines has adequate leg room for a tall person. A newish airbus plane. I’ve been avoiding United for a number of years cause their planes tend to be very uncomfortable for taller passengers. This is the seat spacing that all airlines should have."
Pros: "Empty plane personal seating everyone"
Cons: "Delay for 3 hours"
Pros: "The crew was fantastic!! Friendly and attentive!!"
Cons: "More snack options other than pretzels would’ve been nice."
Pros: "Minimal turbulence"
Pros: "I liked the extensive entertainment options."
Cons: "I didn’t like that for about 10 hours there is no meal service."
Pros: "Everything was good, except the seats are too tight."
Cons: "Seat space"
Cons: "The waiting in the lobby."
Cons: "4 hrs late departure - missed my appointment"
Pros: "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
Cons: "The boarding lasted much longer than I had anticipated. I was also not informed of when my group was boarding at the proper time."
Pros: "All was good. Flight attendants helpful and friendly."
Pros: "Everything! The flight left on time and landed early. Service was great and the staff was super."
Pros: "Well organized."
Cons: "The plane was delayed 5 times causing us to miss our connection. We had to stay overnight in the airport in Chicago. We were told that there would be blankets waiting for us that we could use however there weren't and we had to practically beg for them."
Cons: "Uncomfortably warm!!"
Pros: "I was able to move my dear and get better leg room. Really appreciated that!"
Cons: "Teeny snack."
Pros: "It had movie screens quite old but better than none"
Cons: "Just give free wi fi already"
Cons: "I didn't realize how you can no longer be accommodated without being charged for everything."
Pros: "service on time"
Cons: "snacks very little amounr"
Pros: "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"
Pros: "From check-in to touchdown, my travel over this Christmas was awesome! Flights were on time, security ran smoothly, and I would use Kayak again for sure."
Pros: "All good, no complaints!"
Pros: "Everything went smoothe!"
Cons: "Not 1 thing."
Pros: "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
Cons: "It was a quick 30 minute flight and everything was fine."
Pros: "The seats and the price"
Cons: "How far back I was"
Pros: "Crew was great"
Cons: "Great aircraft!"
Cons: "The tv kept shutting on and off"
Pros: "The leg room"
Pros: "The crew was nice and great with the three very young kids sitting in front of me. Left and landed on time!"
Cons: "Very cramped seating. The on flight entertainment kept searching for a satillite signal, only ever staying on for 30 seconds before searching for the next 3 minutes."
Pros: "The crew did the best they could with what was presented."
Cons: "Pilot should of gave us accurate times rather than saying "we should be taking off in another 15 min folks" which turned into 4 hours, pretty crazy."
Cons: "Flight was delayed, missed connection, chose to go to Minneapolis and was booked on a flight that I didn't have time to get to the terminal, so was rebooked a 3rd time, missed my shuttle, have no idea where my luggage is"
Cons: "First leg delayed on Tarmac for over an hour so I missed my connection. Then united rebooked me for the next day but gave me no voucher or money towards a hotel so I had to get one myself since it was all night in the Houston airport.mthem the rebooked flight had mechanical problems we had to change airplanes, and gates/terminals and were delayed another 2.5 hours. It was terrible."
Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
Cons: "Very rude crew."
Pros: "Good service"
Cons: "Showed up at gate to get my seat and attendants seemed flusterred and unprepared. It seemed that they were having trouble finding a seat for me and I could hear them discussing options with other airlines to get to my final destination"
Cons: "Either ran out of or no snacks offered. Crew seemed a little impatient"
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Pros: "On time bags made connection"
Pros: "Crew very friendly!"
Cons: "No entertainment (video screens ) on board flight."
Pros: "It was a light flight, so I could have my carry-on with me even though I was in group 5. The breakfast -- berry pecan French toast -- was surprisingly tasty and satisfying (if not very attractively presented)."
Cons: "Too bad I had to pay so much for the exit row seat. I'm tall and it's needed for standard comfort (as opposed to extra comfort). Oh well. Gotta squeeze those dollars out of the passengers every way they can."
Pros: "The boarding was very smooth."
Cons: "The passengers behind me had a baby on board that cried throughout the whole flight."
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Cons: "My first time flying through United and I am dissapointed my flight was delayed over 6 hours and we get no refund for that? Really United? Aren't you suppose to be a top airline for a reason. Never again"
Pros: "Friendly service, nice and comfortable."
Airlines flying from Philadelphia to Casablanca have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Philadelphia to Casablanca
Masks required on board, masks provided on flights from Philadelphia to Casablanca
Social distancing seating
Middle seats unavailable to book on flights from Philadelphia to Casablanca
Testing for antibodies, testing for symptoms for flights from Philadelphia to Casablanca
Waiving of change fees. Search flexible flights from Philadelphia to Casablanca