Find cheap flights from Philadelphia to Osaka Itami

PHL - ITM

Find cheap flights from Philadelphia to Osaka Itami

Round-trip
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Philadelphia (PHL)
Osaka Itami
Fri 11/27
Fri 12/4
Any month
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Good to know

Low season

April Best time to beat the crowds with an average 39% drop in price.

High season

September Most popular time to fly with an average 65% increase in price.

Average price round-trip

$656 (avg. price over the last 2 weeks)

Good deal round-trip

$437 or less

When to book flights from Philadelphia to Osaka Itami

Estimated round-trip price
Average price per month

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $437 or less round-trip.
  • High season is considered to be August, September and October. The cheapest month to fly is April.

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Top 5 airlines serving Philadelphia to Osaka Itami

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,475 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Cons: "Many movies were old"

Cons: "No additional comment"

Pros: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Cons: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."

Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."

Cons: "Kiosk, bag service, One World Integration"

Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."

Pros: "Quick flight"
Cons: "None"

Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."

Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."

Pros: "Sturdest were very kind"
Cons: "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."

Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."

Pros: "Kind people, quality service. Very helpful. On time."
Cons: "Had trouble hearing instructions from flight crew since volume of the speakers was low."

Cons: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"

Pros: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."

Pros: "i cancelled my flight and still have not got my money returned"
Cons: "I dont have my return but you take it right away"

Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"

Pros: "JAL is great!"
Cons: "Nothing"

Pros: "It was short flight.. I slept good through."

Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."

Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Cons: "Nothing"

Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"

Pros: "No major disasters, comfortable seats, on time."

Pros: "food is above average."
Cons: "Cramped leg room for long flight"

Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"

Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."

Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."

Pros: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Cons: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."

Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."

Pros: "Glad to make it to Japan safely and back in one piece"
Cons: "Turbulence"

Cons: "Flight delayed 1 hr."

Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "I didn't like anything about it."
Cons: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"

Pros: "Very good premium economy seats and airline service was excellent - highly recommended"

Pros: "That it was comfortable."

Pros: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Cons: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."

Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"

Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"

Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"

Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."

Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."

Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."

Pros: "Amazing service"

Pros: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Cons: "Menu in business class."

Cons: "Late boarding"

Pros: "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
Cons: "Seats don't recline far enough for comfort. I would trade this for leg-room."

Pros: "The flight was smooth boarding and sailing with excellent service."

Cons: "I was not aware that I flew in Narita and flew out of another airport."

Pros: "Crew was friendly, eager to help. Flight arrived on time."

Pros: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Cons: "Serve the cold soba for all meals. :) Love it."

Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"

Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Cons: "none"

Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."

Pros: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"

Pros: "Food and services"

Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."

Pros: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Cons: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."

Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."

Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."

Pros: "Crew was very nice and accommodating ... refreshing change."
Cons: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."

Cons: "The business lounge in honolulu"

Pros: "Service and crew were good, very kind and accommodating!"
Cons: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."

Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."

Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."

Pros: "Excellent service."

Pros: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Cons: "No complain about the flight and the services."

Pros: "Customer service was pretty solid."

Pros: "Aircraft menu and service"
Cons: "Aircraft seat pitch"

Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."

Pros: "Everything was fine"
Cons: "The seats hurt my butt"

Pros: "Very helpful and accommodating flight attendants ... all with a smile!"

Pros: "Food & Entertainment"

Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"

Cons: "Food was ok and limited entertainment"

Pros: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Great service"
Cons: "Interior show signs of aging"

Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."

Pros: "Service"
Cons: "Ordered Fruit Meal. It did not have a variety."

Cons: "Nothing"

Pros: "Love the staff, helpful and polite!"

Pros: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."

Pros: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Cons: "I can't think of anything to not like. It was a short and easy flight."

Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"

Pros: "There was a delay"

Pros: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Cons: "Nothing, really."

Pros: "Crew is always awesome"
Cons: "Needed more Japanese movie options"

Pros: "pleasant service. no surprises, delays , etc. thank you."
Cons: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."

Pros: "clean seat and tray"
Cons: "poor movie selection. slow cleanup after meal (more than 1 hr)."

Pros: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Cons: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."

Pros: "Great star wars vessel. Very attentive staffs and flight attendants."

Pros: "ANA flight rarely have big problem, I just let myself relaxed."
Cons: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"

Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."

Pros: "The best service I have ever received. The stewardess ladies are incredible."
Cons: "Alternative movie options."

Pros: "Fast, friendly staff."

Pros: "Everyone crew members was very friendly and helpful. I"

Pros: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Cons: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."

Cons: "There were a couple of flight delays. Other that that, I love Lufthansa."

Cons: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"

Cons: "The airline lost our bags!"

Pros: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Cons: "See above."

Pros: "amazong"

Pros: "All good"
Cons: "N/A"

Pros: "The crew was excellent"
Cons: "N/A"

Cons: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"

Pros: "Smooth flight."
Cons: "More leg room."

Pros: "Service and the crewe was very kind"
Cons: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."

Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"

Pros: "There were many comforts to the plane even in economy."
Cons: "There is little leg room in economy for someone over 5’11”"

Pros: "The food was good was good"
Cons: "The entertainment was poor the movies selection was poor"

Pros: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Cons: "having to come back from vacation!!"

Pros: "From stevards to comfort, everything was just perfect!"
Cons: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"

Cons: "See problem with the KAYAK reservation above."

Pros: "Everything except boarding"
Cons: "Boarding process was incredibly disorganized"

Pros: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Cons: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."

Cons: "seating is very cramped when the plane is full"

Pros: "I liked the food and the election of entertainment. I’m"

Pros: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"

Cons: "I payed extra 35$ for my seat but there was no leg space at all . There were already two metal boxes under my seat I literally crunched my feet under the seat . Worst travel of my life. The food options were over by the time they came to us. So had to eat what was remaining. Not good at all"

Pros: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Cons: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."

Pros: "Clean plane, efficient and professional crew"
Cons: "Food"

Pros: "Thanks for offering kosher!"
Cons: "Fish :("

Pros: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"

Pros: "It was clean and it was on time."

Pros: "Very professional and nice crew. Clean and new planes."
Cons: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."

Pros: "Nothing."
Cons: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."

Pros: "On time arrival"
Cons: "Very hot on the plane, food mediocre, flight attendants could be friendlier"

Pros: "Everything"
Cons: "There was nothing I did not like about my flight"

Pros: "The flight was right in time and the crew was good."
Cons: "I couldn't get my phone to connect to the wifi."

Pros: "Good food and entertainment options. Efficient boarding and security checks. Some very pleasant and helpful crew members but some not (see negative comments)"
Cons: "Seating for tall passengers very cramped. Crew didn't make slightest attempt to help. Other airlines have noticed and helped regarding this. *Some* crew members were abrupt and perfunctory when they could have been pleasant. Nothing special was being demanded of them. Automated check in luggage machines are frustrating to use for many. many passengers."

Pros: "The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean."
Cons: "The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich"

Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."

Pros: "Nothing!!!!!!"
Cons: "What was there to like?"

Pros: "0"
Cons: "No checjed in luggage allowed - i did not know that when i bought it!"

Pros: "General quality and competence."
Cons: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."

Pros: "Boarding was organized, flight was not profoundly oversold."
Cons: "Food was not appetizing."

Pros: "Boarding staff was cooperative On time departures and arrivals"
Cons: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."

Pros: "I loved everything."

Pros: "Crew was great... food was wonderful. The lie-flat seat made my day."
Cons: "Nothing."

Pros: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Cons: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."

Pros: "A new plane, the service was good."

Pros: "female attendants were nice boarding was efficient Munich airport was unbelievably clean and well organized movie selection was good"
Cons: "the male flight attendant on the Munich to Washington DC leg was very short with people food was just average definitely not enough leg room in coach"

Cons: "Umm. It was cancelled due to union workers striking. It was great to spend our last day in Barcelona stressing over whether we could get back home."

Pros: "Comfortable flight"

Pros: "Actually decent silverware in economy. Cabin service very smooth and attentive."

Pros: "It was a amazing experience!"
Cons: "It was uncomfortable trying to stretch out"

Pros: "service, food, frequency of food being brought"
Cons: "having lights on for the last 2+ hours of the flight --> disturbed sleep, long in-airport walks,"

Pros: "Getting out of the plane! and the landing was very good."
Cons: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."

Pros: "That I was found an alternative flight and was boarded swiftly."
Cons: "That my flight was delayed four hours or more and then cancelled so I had to be transferred to a totally different flight in the early hours of the morning and that my luggage was delayed and travelled on a different flight to mine. The entire experience was very discouraging."

Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"

Pros: "Friendly crew, nice meal, relaxing flight. Really appreciated the opportunity to get the Dasani Lime sparkling water. Nice, healthy alternative to soda and such. I appreciated that loud PA system announcements weren't being made all night long during the flight. This allowed me to get truly relaxed and enjoy the flight part of the experience. Thank you."
Cons: "I flew economy so I have no complaints. The movies weren't my cup of tea, but I was exhausted and slept anyway, so it didn't matter."

Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"

Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."

Pros: "Crew was nice"

Cons: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."

Pros: "Seats were comfortable."
Cons: "Two hour plus delay in plane on tarmac then long flight with entertainment not working. Crew could care less."

Cons: "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"

Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."

Pros: "Plenty empty seats, so I had enough room. Arrival earlier than scheduled, crew provided good service"
Cons: "Food (I had pasta)was lousy, the little TV screen was EXTREMELY unresponsive, Most of the time it would not work - unable to make selections. Seat 19C"

Pros: "Crew"
Cons: "No WiFi"

Cons: "Trtvr Rrrrrcffrrcr rr crfrr"

Pros: "Tight isles tight seats crabby attendants sucks the life out of you. You arrive at destination feeling dead."
Cons: "Movies were ok. The food was passable, but, no place to eat it. Small trays, no place to put anything. And no sooner you get organized and situated to eat and was movie their ready to collect trash. Can I eat without choking my food......I got 8 hours to kill! Luggage was there when we arrived.....guess that was good...."

Pros: "The flight went very smoothly once we were finally on our way."
Cons: "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."

Pros: "The plane and facilities were all very nice."
Cons: "Requested a raw vegetarian meal when prompted but message was not delivered to airline evidently. Flight attendant did not attempt to find alternate meal and implied we had not followed proper directions."

Cons: "Tight conditions, lousy movies& music, video system did not work well, 1 hour wait on runway"

Pros: "In general it was fine"
Cons: "The flight was not cheap and when I went to select my seat, it revealed that to not sit in the middle row would cost me an extra $60 each way. A bit much on the misc charges folks."

Pros: "Crew was excellent and live tv options"
Cons: "Temperature on flight was freezing cold!"

Cons: "No priority boarding for people with babies and toddlers"

Cons: "My flight was cancelled, then rebooked three times, when I finally was able to fly almost 24 hours later, the flight was delayed by over an hour. Not acceptable service at all. Not interested in ever flying with American again."

Pros: "It was a good and comfortable flight and a nice crew allthough it was Operators by AA"
Cons: "The food is not overwhelming."

Cons: "Horrible service and was never notified so I was not able to make either of these flights."

Cons: "Finally took off at 12:15 AM on a flight scheduled to depart at 7;30 PM the day before!"

Pros: "Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early"
Cons: "I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight."

Pros: "Flight on time. Crew were pleasant."
Cons: "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."

Pros: "Flight was crowded , they stored my bag without fee which was greatly appreciated"
Cons: "Plane was too small for international flight"

Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."

Pros: "Nothing really. I feel for the crew. The space is so small and confining there is no room to work or move around"
Cons: "We thought we would get some decent amenities with a name brand carrier but American has basically become like Spirit or Frontier. International travel used to be exempt from impossibly small seats, lack of in flight entertainment and terribly overmatched crew members scurrying to try and complete their duties. Terrible. But the good news is if you pay an extra fee they will let you get on the plane first. More time to be miserable! Hoorah!!"

Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"

Pros: "Seat were larger and comfortable"
Cons: "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."

Pros: "AA provided free headphones, free movies, music, and such."

Pros: "Boarding was efficient, check in at PHL was quick, cabin attendants were good. Food was fine."
Cons: "Entertainment system seemed to overload and choke at times. Seats were ok but no coach seats are great overnight."

Cons: "1 1/2 hour delay waiting for another plane was ridiculous."

Cons: "last minute seat change to front of eco cabin (no foot room or small bag allowed)"

Pros: "There was enough space between the passengers and for my legs."
Cons: "To many layovers. The should arrange for more direct flights. Having less options but a reduce flight time will be best. That goes for all airlines."

Pros: "Great flight!"

Pros: "The flight was comfortable, and I was glad that it was direct without layovers"
Cons: "The flight attendants were a little stand off-ish. I sat directly behind a screaming toddler on a red-eye. Not that the airline had any control over that, but it was terrible."

Cons: "6-7 hour delay and another 90 minutes to get bags once landed as cargo door was stuck on the replacement plane. All planes on the PHL-AMS route are very old and lack amenities."

Pros: "Almost nothing"
Cons: "Worst plane I've ever flown overseas. Business class was a joke"

Cons: "The food.... But you already know that, don't you."

Pros: "Nothing, didn't take the flight"
Cons: "Multiple flights being cancelled and the staff was not helpful in finding alternate flight or transportation to complete my travels. I booked a car and drove the last portion of my trip to ensure I would make the funera I was flying out for. The staff could not confirm that any of the flights would not be cancelled. I spent more money on a car rental than the whole flight together. This was the worst experience I have ever had flying giving the flight crew at check in had little to no information and was in willing to assist with alternate means of transportation."

Pros: "No wifi, no individual screens in front of the seats. Crew did their best with what they had to work with. Our plane only took off 45 minutes late, the night before it was 3 hours late. The crew brought their own food on board."
Cons: "Time to retire the 757."

Pros: "The crew was pretty positive considering our circumstances."
Cons: "4 different issues with the original plane had us on the tarmac for 3 hours until they decided to change planes. We arrived to our destination 6 hours late. Had tour of vatican cancelled and non refundable. We also were never told that we would be flying American airlines, not finnair. Nowhere did I see that. We had to figure it out on our own. Should be MUCH clearer. Overall the WORST experience I've ever had flying."

Pros: "The flight minus the ridiculous amount of idle time on the Tarmac was very good. crew, food and entertainment were all well done."
Cons: "Over one hour sitting idle on the Tarmac in Philidelphia."

Pros: "The crew were professional"
Cons: "Lack of communication"

Cons: "Flight delayed 5 hours on runway for an apparent issued with one of the toilets."

Pros: "Crew was friendly and attentive. First class food offerings were good for a domestic flight."
Cons: "Entertainment system on this A330 did not work for the entire flight."

Pros: "It was quick, easy and direct. Movies were good. Food was good."
Cons: "Long walks from gates at Shannon. Need to invest in people movers."

Pros: "Movies I could plug in and go to sleep"
Cons: "Being woke up and asked if I want something to eat. I am sure others would disagree but I was exhausted and could not go back to sleep and I had already been up 30 hours."

Cons: "The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight."

Cons: "I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!"

Pros: "We didn’t crash."
Cons: "We continue not to crash."

Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Pros: "There were no hiccups and we arrived to the destination on time"
Cons: "Dirty seats, seemed like they had not been cleaned"

Cons: "I didn’t make it onto this flight because it was so delayed I needed to change flights while at the airport to make it onto the next one in time."

Pros: "Issues caused by weather, otherwise flight was fine."

Cons: "I never made it to EWR. Due to an inch of snow in Toronto, my flight was cancelled. I didn't find out until I landed in Toronto. There was no rebooking automatically like on other airlines. Once I did rebook, agent gave me wrong information and made me wait over an hour. I did get home, taking uber from a different airport. But should have been easier."

Pros: "Easy comfortable flight from yvr-sfo. Landed early do can’t complain."

Cons: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."

Pros: "Great service, and no issues to report."

Cons: "Flight attendants were unfriendly."

Pros: "I sat next to quiet and pleasant travelers. Flight left and arrived smoothly"
Cons: "Boarding was one long queue.... My row was skipped in the meal service when they had to restock and restarted in the wrong row. Attendants never responded to call light. I had to verbally call out as attendants passed by. On the third attempt one actually stopped and brought the meals. No apology given."

Pros: "Service of staff"
Cons: "Lost my baggage and all of my flights where late causing me to miss one of my connections"

Cons: "1 attendant looked unshowered with greasy hair, but good attitude"

Pros: "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."

Pros: "Our flight was cancelled. Rebooked for two days later, causing us to miss our cruise to Alaska! Never again with Air Canada.So disappointed in missing this trip we had planned for a long time."
Cons: "No help in getting us to our cruise on time."

Pros: "We did not make it to this flight since it was cancelled"
Cons: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."

Pros: "Nothing - I didn't end up going to Toronto."
Cons: "The flight was overbooked and I was forced to take a different flight. Ruined my plans in Edmonton that day. Last time I use air Canada."

Cons: "Did not reimburse new arrangements. Missed connection due to flight delays on Air Canada's behalf."

Pros: "Nothing"
Cons: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"

Cons: "I had to delay my whole trip one day as the fight was late by 5 hours. I had made specific plans to reach delhi on April 21. Since I am a physician, it wasn't easy to arrange coverage so I could make it to delhi for a particular event. And this delay in flight was a major disappointment and made all the effort futile."

Pros: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."

Pros: "It was okay, but I feel no one really cares anymore it is just a Job....... on my flight from Canada to Florida on Feb 8 th it was a horrible experience. We were almost 4 hours late due to no crew or pilots. This is my last time flying with Air Canada. Way to much stress for people who have so much stress in there everyday lives. This should be a no stress way to fly. Just sayin"

Pros: "Nice. Great way to return home and have wheels damaged on one piece and handle cracked on another one."

Pros: "Please post meal intentions on-line so I can plan for the possible need to bring food on board. I had repeated instances when my elbow would hit the buttons on the arm rest, thereby changing video/lights/call for help, etc. Poor ergonometric placement."

Pros: "the flight was quick and the plane was comfortable"

Pros: "Food is okay. No delay on time flight I enjoyed it"
Cons: "So far nothing flight attendants are very nice"

Pros: "The food was pretty good."
Cons: "Outdated plane with no built in entertainment for an 8 hour flight, and then they still charged $10 to rent a screen. Bathrooms were gross and there were tissues instead of paper towels. Overall very disappointing and uncomfortable flight."

Pros: "Nothing"
Cons: "Small legroom, kinda hot inside the plane"

Pros: "We had to book our son on a flight from Phila to Toronto unexpectedly. We had lost our car keys in Canada and had no way to get new ones. (That's a long and complicated story.) our only option was to fly our son up with the spare key. Luckily he had just gotten his passport. He got a window seat and lived the adventure. The crew couldn't have been nicer."
Cons: "The last minute price if $1000 plus!!"

Cons: "The gate signage and control at Toronto was not good at all! I accidentally got onto the wrong plane!!! Luckily I didn't fall asleep immediately and heard them announce prior to takeoff that they were going to Nashville, and also luckily the Syracuse plane had not taken off yet either."

Cons: "Delayed Sat on a parked plane for 4 hours in PHL before taking off Missed Connection in Toronto No compensation/help with food or hotel"

Pros: "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
Cons: "Nothing"

Pros: "Staff was friendly"
Cons: "Food, seating and entertainment was poor overall. No tvs/ entertainment of any sort"

Cons: "No entertainment system. Very slow boarding."

Pros: "The crew treated me very well. I had reasonable leg room in economy class. The plane was beautiful, clean and super modern, one of the nicest aircraft that I have flown with in many years!"
Cons: "I ordered Asian vegan meals, but I was very disappointed with was presented to me. The food looked awful, tasted bland and insipid! I hope that that problem will be rectified on my return to the US."

Pros: "Plane seats were comfortable with decent headrests and reclining. First class looked roomy, but I was in economy."
Cons: "There was water/condensation dripping from the roof onto my lap while I was sleeping, and I woke up with my entire thigh drenched. I was able to move to an open seat, but the "gentleman" (coughjerkcough) next to me obviously wasn't happy about the encroachment, so he coped by elbowing me in the side throughout the entire 5-hour flight. Every movement of his was an opportunity to punch me in the arm or shoulder, and I don't even take up that much space, so he was literally reaching over into my seat to do this. And, this portion of the plane was in a cold zone. I and the other passengers were cold (I heard others complAining about it too)."

Pros: "Nothing"
Cons: "1. Flight left late. 2. After landing sat on tarmac for 30 minutes waiting for gate. 3. After arriving at gate, had to wait 15 minutes to open door. 4. Poor service assisting me to get to connecting flight on other side of airport."

Pros: "I thought the service was excellent."
Cons: "There were some delays taking off, but I don't think it had to do with the airline"

Pros: "Nothing."
Cons: "they did not have media screens on tans-atlantic fight. Although they did have a network for iPhones, iPads etc., network had very limited options and did not include favorites such as flight maps. Also, food was very basic and breakfast consisted of a piece of banana bread."

Pros: "Entertainment was good"
Cons: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."

Pros: "My flight was comfortable and without any issues. Good was great. The inflight entertainment should have more choices."

Pros: "The flight is not packed, so rather comfortable"

Pros: "The service was friendly, eventhough I was forced to check in my carry on."
Cons: "I checked in 5hrs early to find out that I had to check in my carry on. To my disappointment, as I finally boarded, I noticed that LOTS of people had carry ons that were either the same size or larger. As we landed, the passenger next to asked me to help take her carry on down from the top storage area (as it was extremely heavy). Her bag could've been 50lbs! The plane was over burdened with people's carry ons. What disappoints me the most is that I checked in early, but my carry on did not make it aboard the plane while other people's carry on did!"

Cons: "Toronto staff was not helpful in aiding us at the gate. We had to wait u tip anther staff member showed up. We boarded and then sat on the plane for 30 minutes while waiting for crew to bring luggage. The entire Toronto experience of customs was unpleasant and chaotic. We will try to avoid flying through Toronto again on an international flight."

Cons: "My Mon couldn't fly because I never have noticed that she needed a Canadian Visa. She came from Mexico with her American visa and the experience buying a ticket with this airline was a nightmare."

Pros: "Space wine s"
Cons: "When service came to 40 they barely had anything but snacks. Long flight and only one round of service seems scanty. Flight half over when they came by. Difficult impossible to lower arm in middle seats"

Pros: "I liked the choice of movies."
Cons: "One of the flight attendants, Pasquale, was very brusque."

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COVID-19 information

Safety measures for airlines flying from Philadelphia to Osaka Itami

Airlines flying from Philadelphia to Osaka Itami have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters

Mandatory masks

Masks required on board, masks provided

Social distancing seating

Middle seats unavailable to book

Pre-flight testing

Testing for antibodies, testing for symptoms

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