Based on KAYAK searches from the last 72 hours, if you fly from New York, you should have a good chance of getting the best deal to Osaka Itami Airport as it was the cheapest place to fly from. Prices were found for as low as $1,018 one-way and $1,103 for a round-trip flight. Also in the last 72 hours, the most popular connection to Osaka Itami Airport was from Philadelphia and the lowest price for a round-trip flight was $1,046.
You’ll need to travel 9 miles to reach the Osaka city center from Osaka Itami Airport.
There is only 1 airport in Osaka, called Osaka Itami Airport (ITM). It can also be referred to as Itami, Osaka Intl, or Osaka Itami.
Most visitors from United States will not be allowed to enter Osaka Itami.
Visitors from permitted countries will not be permitted to enter if they have been in a banned country in the last 14 days. All foreign nationals without a re-entry permit will need to apply for a visa.
Restriction do not apply to Japanese nationals, holders of permanent or long-term residency permits with a re-entry permit or re-entry confirmation letter, spouses or children of Japanese citizens or permanent residents, direct relatives of Japanese nationals.
For more details visit the Japan Ministry of Foreign Affairs.
Read more about travel restrictions for Osaka Itami
Visitors from United States will need to quarantine for 14 days upon entering Osaka Itami.
Visitors from United States must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Osaka Itami.
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Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Pros: crew was amazing
Cons: nothing. amazing flight
Pros: crew was amazing
Cons: nothing. amazing flight
Pros: The seat was comfortable, the food was delicious and the aircraft was clean.
Cons: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.
Cons: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....
Pros: At least it was delayed so we could make it to SFO.
Cons: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.
Pros: The crew was great and entering and exiting the plane was quick.
Cons: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.
Pros: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.
Cons: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.
Cons: The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.
Pros: Crew was attentive and informative of delays
Cons: This was American Airlines .. my Bags came out late even though i was in Biz Class
Pros: Crew was amazingly nice, friendly and very helpful...
Cons: The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies...
Pros: The crew was super friendly.
Pros: On time
Cons: Kiosk, bag service, One World Integration
Pros: On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out.
Pros: Pretty much everything
Pros: The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest.
Cons: No vegetarian options on the main meal menu
Pros: The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others.
Cons: The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable.
Pros: Professionalism with friendliness of the crew and the service provided.
Cons: No issues with flight and boarding.
Pros: That I probably won’t have to deal with AA for a while.
Cons: The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline.
Pros: Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly
Cons: Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale
Pros: JAL is great!
Pros: It was short flight.. I slept good through.
Pros: Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre.
Pros: The crew was friendly, and the view from the window was stunning.
Cons: There wasn't enough leg space; it would be nice if the entertainment system had usb charging available.
Pros: The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels.
Cons: The flight was extremely late to leave and I almost missed my connecting flight in Osaka
Pros: No major disasters, comfortable seats, on time.
Cons: To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight.
Pros: Wonderful Crew.
Pros: The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines.
Pros: Comfortable and service was pleasant
Cons: Like all of it except lack of vegetarian option for food
Pros: Simply excellent !!!
Pros: Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!
Pros: All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy.
Cons: only limited number of movie.
Pros: The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines.
Cons: Food, especially before landing
Pros: Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this.
Cons: They made me pay for a seat that they gave to other people for free. Really messed up.
Pros: I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!
Cons: Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally.
Pros: From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service.
Cons: Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service.
Pros: The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good.
Cons: Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable
Pros: Food, entertainment options, friendly staff
Cons: Beverage size could be more
Pros: Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy.
Pros: What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again.
Pros: attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room
Cons: on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc)..
Pros: Staff was great and everything went according to schedule.
Cons: The food was bad, but this is my first time having such bad food on JAL.
Pros: I didn't die
Cons: Plane was a bit old, headphone jack barely worked and the screen was scratched to hell
Pros: the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful.
Pros: It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again.
Cons: I don't have anything to complain about.
Pros: The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home.
Cons: Cannot say there were any negatives.
Pros: nothing at all...horrible aircraft, horrible flight
Cons: 1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!
Pros: the Crew as always on ANA flights is amazing
Cons: The crew of ANA was incredible. I think it is my best flying experience to Asia
Cons: I was not aware that I flew in Narita and flew out of another airport.
Pros: Crew was very nice, toilets clean.
Cons: Flight delayed 2 times, didn’t receive text or Email from the second delayed
Cons: Chair isn’t comfortable.
Cons: The planes are pretty outdated especially the connecting flights from Narita to HKG
Pros: Some of your reservations staff in Los Angeles needs to be counseled
Cons: Been more polite especially mike in your mileage program.
Pros: Meal, crew
Cons: 1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles.
Pros: Flight attendants were amazing and so service oriented!
Pros: Crew great but seating not so comfortable
Cons: Better Seats
Pros: Excellent crew!
Cons: It could have been quieter.
Cons: Seat padding - seat was a bit firm
Pros: The crew was great, friendly and helpful. The food was good and the overall service on the plane was great.
Cons: Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option.
Cons: My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day.
Pros: Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well.
Cons: I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy.
Pros: I liked how much leg room we had. I also liked the movie selection and the food.
Cons: It would have been nice to have water more frequently during the flight.
Pros: Staff were very helpful and the food was good.
Cons: The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline.
Pros: The crew were very nice, kind and professional.
Cons: The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay.
Pros: Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days.
Cons: I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight.
Pros: I loved that the interior was completely darkened for about seven of the 12 hours of flight time.
Cons: I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep.
Pros: Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities.
Cons: The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes.
Cons: I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases.
Pros: Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer.
Cons: No complain about the flight and the services.
Pros: ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight.
Cons: Late boarding caused us to miss connecting flights.
Pros: Attendants were friendly.
Cons: Flight was late.
Pros: Nice once I got on the plane
Cons: Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day
Cons: Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights.
Cons: See subject line
Pros: Everything was fine
Cons: The seats hurt my butt
Pros: Very helpful and accommodating flight attendants ... all with a smile!
Pros: Food & Entertainment
Pros: Good food and cabin service. Accommodating in connecting flight arrangements.
Cons: Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats.
Pros: Good communication, food and services
Cons: More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company
Pros: The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service.
Cons: The food good but not great. But...it’s airplane food.
Pros: The flight attendants were very helpful.
Cons: It is a very long flight.
Cons: The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first
Pros: free movies
Cons: somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy.
Pros: Customer service and food!
Pros: Service was great, food was decent. Bumpy ride though, plane felt "old".
Cons: Everything was good. Only thing I could say is the plane felt outdated.
Pros: The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised.
Cons: The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised.
Pros: Flight spot on time.
Cons: Can't think of a better thing
Pros: Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still.
Cons: The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment.
Pros: The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one.
Cons: Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times.
Pros: The flight attendants were very polite and kind.
Cons: The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward.
Pros: This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA.
Cons: The seats seem small and are ok in comfort.
Pros: everything was so smooth!!
Cons: entertainment : wish there were more japanese comedies!!
Pros: The crew was friendly, the flight went smoothly overall.
Cons: I tried to request a vegan meal ahead of time but Hawaiian Airlines only offers special meal requests for international flights, which was very disappointing.
Pros: No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment.
Cons: I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive.
Pros: The flight attendant in my section was very nice. I appreciated the extra snacks she gave me!
Cons: The main meal, a sandwich, was only ok. The food could definitely be improved.
Pros: The crew was the best!
Cons: No non meat or not red meat option on food. Very sad. If I wanted a veg sandwich Ihad to pay for it.
Pros: Good experience overall
Cons: Having to pay for in flight entertainment on domestic route and small seats
Pros: The crew was good.
Cons: Crying baby....ughh.
Pros: I like that you could watch TV, movies, or listen to music.
Cons: When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over.
Pros: Room for my tennis racket on the side
Cons: It was all good
Pros: I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)
Cons: The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time.
Pros: OVERALL GOOD.FOOD COULD BE BETTER.
Cons: Seats selected at booking were reassigned to back of the plane.We were traveling with another couple, their reassigned seats were not near us. Very disappointing
Cons: No food option for more restrictive diets.
Pros: One of the worse flight experiences, if not the worst. The crew was indifferent and disrespectful to our dietary restrictions on a 5 HOUR FLIGHT! It’s worth noting that when I say “our”, I also refer to my visibly pregnant wife. We asked one crew member for water (WATER!) and were told they ran out. Moments later, the same crew member was passing out water bottles to other passengers. There’s much more to say about our flight, but if theses two instances don’t prompt a change, then the rest won’t matter anyway.
Cons: Did not like anything about this flight!
Pros: The extra touches that used to be normal and then every airline took away, like meals! Complimentary cocktail was a bonus too.
Pros: Nice crew, comfortable seat, good temperature.
Cons: Appreciated the complimentary sandwich but since I am vegetarian had to pull the meat out and basically eat a cheese sandwich. Poor selection of "free" movies - just ended up reading.
Cons: When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid.
Pros: The flight crew was very friendly. The complimentary beverage and snack service were outstanding. They kept on coming up and down the aisles with water bottles to refill water. It was the easiest flight to stay hydrated on that I have ever been on.
Pros: Boarding didn’t take too long and seats were comfortable.
Cons: WiFi on plane would be awesome!
Pros: Our flights were delayed in both directions!
Cons: The long delays. Also we were seated st the very end of the plane and were not able to change seats.
Pros: Very kind staff, hot food!
Cons: No free movies
Pros: I am so happy you sent a survey! I have been wanting to sen a compliment to the women that was at the gate counter the day of my flight 11/30/17 flt 41. I watched her handle multiple difficult situations. In a severely stressful moment insane her handle with such grace and professionalism. She deserves a personal pat on the back and a raise:)
Cons: Customer service
Pros: Really friendly attendants
Pros: Acomadations were ok food and drink service were consistant good entertainment and hospitality
Cons: The only thing that I didnt like was due to my own actions with scheduling and non transferable tickets the insurance didnt cover anything complete waste of money and I had to cancel my charter due to issues with my flight and didnt recieve much help trying to rectify the situation all in all I lost a lot of money
Pros: The free run punch and chips they serve right before landing.
Cons: Reserved seats and they were not honored. Instead we were stuck in the next to last row. Agents were unapologetic and did not care.
Pros: Nice flight attendants. This is the only time we've been served a meal on a flight to Hawaii and it was much appreciated.
Pros: Let me think, food was free. Some of the staff was friendly. Glad was the flight was quick, because I don't think I could deal with that staff anymore than the few interactions I had with them.
Cons: Lets start with the boarding process. Its not organized and just a huge mess. This zone boarding thing is very old school and no where is there a screen saying which zone is boarding, you have to listen for the quiet announcement and hope you heard it correctly, because they only say it once. When on board, the staff I dealt with was having a bad day or something, because slamming drinks down on tray tables and cups in to a half full cup must be the norm. The passenger next to me mentioned that the staff was very rude to me, as I was pretty passive at the time. The seats are somewhat comfortable, but when the staff tells you not to lean back because the lady behind you doesn't have enough leg room, then whats the point of paying for comfort plus. The food may be free, but if you want some sort of entertainment, TV shows or movies, it isn't free. Everything must be paid for on this flight. You pay a pretty penny to get on these flights only for them to up-sell you on everything! This airline needs some major changes to staff and technology.
Pros: Flight was delayed 12 hours due to airplane maintenance which disrupted car rental and lodging plans. Hawaiian Airlines made everything right by providing lodging, food and travel voucher. Will definitely travel with them again.
Pros: Ontime , friendly , comfortable, they really do take care of you
Pros: Helpful and friendly Flight Attendants, no glitches. Really appreciate the first checked bag free!
Cons: Flying on United one of the legs of my vacation!!
Pros: Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together
Cons: Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for
Cons: The food that they gave was pasta and no othe alternatives (gluten free and more healthy)
Pros: Everything else was great. Customer Service was amazing. Food was just good. Nothing fancy. Nice to have snacks also. Thank you
Cons: The delay was long-although because of traffic that morning I was late also, but we were 1hr 45 minutes late leaving.
Pros: Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch
Pros: Loved the meal
Pros: positive, friendly staff
Cons: lack of ability to select seats from mainland to hawaii on both flights.
Pros: There was a female pilot
Cons: Staff was not friendly. Too many announcements. Food inedible.
Cons: Too crowded, lousy food
Pros: The tropical twist to the food served on board.
Cons: No in flight entertainment
Pros: The flight crew are friendly and helpful. Got to our destination on time, free hot meal and glass of wine was much appreciated!
Cons: I flew with Hawaiian 6mos prior and I had nothing but rave reviews. I should have figured free entertainment was a thing of the past, now you also have to pay additional for a blanket.
Pros: Iloved the wholeexperience. You were so wonderul on the trip. What I liked was the attentiveness, humanity and serving food. You treated us like house guests. Thanks!
Cons: The first flight I sat in the cramped 3 seat aisle and it was not pleasant. The video's are hard to hear with ear phones.
Cons: Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once.
Pros: Love the preloaded Ipads in first class. Not sure what entertainment was in coach.
Cons: the one hour delay
Pros: I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable.
Cons: I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane.
Pros: On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch
Cons: The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go
Cons: The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23.
Pros: Relaxing and free tv.
Cons: Very hospitable .
Pros: Atmosphere, service.
Cons: A who;e family of like 8 people getting kicked off the plane for something the patriarch said to a flight attendant. To be fair, I have no idea what he said, and it very well may have been warranted, I don't know, but it made me sad.
Cons: Never returned my money when the flight was canceled
Pros: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!
Cons: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt
Cons: The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer.
Pros: The crew was good and the food from Frankfurt to Abuja was good
Cons: The layover time was extremely too long and would even be longer during my return
Pros: There was a good amount of leg room and the seat reclined to a comfortable position to sleep.
Pros: The large amount of entertainment to choose from was very nice.
Cons: Timeliness and comfort in seats could be better.
Pros: Very friendly, helpful and communicative crew.
Cons: Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular.
Pros: Great crew. I love Lufthansa. I just wish there was more room for my legs.
Cons: More leg room!
Pros: They give you food in this airlines. Crew was nice always serving drinks.
Pros: Loved the food and drink service.
Cons: Did not like how far back the seat in front of me went. Causes a cramped ride.
Cons: Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance.
Pros: One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future.
Cons: More tasty food.
Pros: Flight attendants were excellent and very accommodating.
Pros: I like my trip - good service, good food (vine, whiskey :-) )
Pros: Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us.
Cons: You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case.
Pros: The flight was smooth and the flight attendants were very polite and helpful. It was a great experience
Cons: The bathroom was a bit smelly
Pros: Crew and flight were great,love the hot towels,constant drink service,clean up after
Cons: Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!
Cons: Flight was delayed.
Pros: Boarding was fast. Lots of bathrooms.
Cons: wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices
Pros: The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful.
Cons: A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course.
Pros: It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind.
Cons: The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation.
Cons: No room for my knees.
Pros: Lufthansa airlines never fails to provide excellent service.
Pros: The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer.
Cons: The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher..
Pros: Fight attendants' courtesy
Pros: Nice plane, airy. Lufthansa crew are always nice.
Cons: Chaotic check-in. I'd checked in and selected seats in advance. But flight was overbooked and I got a standby ticket with no seat while my 4 family members, including 3 on the same reservation, were seated. I had to stand in line as a standby, and then was assigned a seat that didn't recline at all -- not the best for an overnight flight, and having planned, checked in and gotten a seat, IOW done what I was supposed to, it wasn't a nice way to be treated.
Pros: Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!
Cons: Nothing to write here, whole experience was excellent!
Pros: Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent.
Pros: service crew
Pros: The crew was very nice and the food was good. Very uneventful, easy flight.
Cons: Definitely not enough leg room
Cons: Needed more option in sports. Specifically Cricket
Pros: I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent.
Cons: The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much.
Pros: The service and the air hostess were very nice and kind
Cons: The chairs are not comfortable at all :(
Pros: Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack.
Cons: Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow.
Cons: Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button.
Pros: Everybody was very courteous and tried to accommodate us and our baby!
Pros: Terrific staff, efficient process
Cons: Bathrooms weren't working
Pros: The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service
Pros: My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous.
Cons: Cramped seats in economy. Next time we'll definitely upgrade for more leg room.
Pros: I had a very short (perfect timing) stopover on my way to Bucharest.
Cons: Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised.
Pros: J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible.
Pros: New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond.
Cons: Almost no legroom to speak of so very cramped for a long flight.
Pros: All. Excellent experience.
Cons: No complaints
Pros: Everything was excellent except breakfast from joke to Fra
Cons: Breakfast one choice including ham which unrespect to Muslims
Cons: My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers.
Pros: All went well. On time boarding n arrival. Smooth flight n landing
Pros: The staff at check in was very helpful!! Great service!
Cons: You need to pay $35 per seat to reserve.
Cons: Small leg space
Pros: Not a lot.
Cons: Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund.
Cons: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.
Pros: My bag was lost!
Cons: To have my bag delivered
Pros: The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!
Cons: There was no soap in the toilet...
Pros: I liked that they said ...you need to wait for 5 hours for the decision to get you or not on the next flight...and how much it will cost you extra now after having a great night spent at the terminal.
Cons: All that matters for Finnair is that the flight took off on time... If you make it or not....if you know where to go...why to worry! It is your problem now! We will charge you up to "current" price now!
Pros: The choice of entertainment is huge
Cons: The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer.
Cons: The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable.
Cons: No audio.
Pros: Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight.
Cons: Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight.
Pros: Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated...
Cons: Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection...
Pros: Friendly service, clean airplane, great food.
Cons: No leg room in economy. Worse then United and American Airlines!
Pros: The ease at which the check-in and boarding was done
Pros: I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights.
Pros: I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for.
Cons: As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good.
Pros: The plane was good, the flight time was nice, just 9.5 hours.
Cons: The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights.
Pros: Great customer service; food was good; excellent movie selection
Cons: For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me
Pros: They lost my bag.
Cons: They lost my bag.
Pros: The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights.
Cons: The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive.
Pros: Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc.
Pros: We didn't make it to Helsinki so I can't say anything good!
Cons: Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!
Cons: You have canceled my flight and you have just sent me an email.
Cons: Crew wasn't attentive. Seats were small.
Pros: Great service and great food.
Cons: The long hours
Pros: We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir.
Cons: My luggage was lost
Pros: Perhaps that we eventually got there and that the plane did not crash
Pros: Flight was ok
Cons: I didn't like the fact that it was delayed, with weather being in good condition
Pros: Crew and entertainment great.
Cons: Big 3.5hrs delay. Missed my connection.
Pros: On time , excellent service
Pros: Schedule is on time.
Cons: Food was not much excting and seat distance was rather short, making uncomfortable.
Pros: Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!
Cons: Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best.
Cons: It is ridiculous that they would not allow you to select a seat for free at check-in. There were many unoccupied seats, but some families with children were seated separately, so there was a lot of seat changing before the take off.
Pros: Flight attendants
Cons: Operated by American. Delayed for 4 hours
Cons: Flight left 4 hours late due to mechanical problems with a very , very old plane. I paid extra for an exit seat that (bc the plane was so old) had cold air seeping in that even with 4 blankets on, a sweater, my jacket I was frozen the whole flight and caught a terrible cold that I have now had for a week.
Pros: Flight was not super crowded. Crew were lovely.
Cons: No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills
Cons: There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight
Pros: Everything else
Cons: Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination.
Pros: Seats were comfortable with plenty of room.
Cons: Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film.
Pros: Checking was a breeze and there were no hassles getting through security. The flight was great and they even had a vegetarian option for my meal! I would highly recommend to anyone for International flight!
Pros: Good service
Cons: Ancient aircraft.
Pros: I did not like anything about this trip.
Cons: Our flight from Chicago to Paris was managed by Finnair, but flown through American Airlines. This was the second disappointing flight on American Airlines. Our first flight was repeatedly delayed over three hours and then canceled. Everyone had to take a new flight the next day on the same plane which was scheduled to be fixed that morning prior to departure. We boarded the plane 45 minutes late and then were informed that the part needed to fix the plan had just cleared customs. After another hour of waiting on the plane, we taxied to the runway and the returned to the gate because another part needed to be fixed on the plane. We waited another hour and a half on the plane before finally taking off. Upon our arrival at Chicago O'Hare, we waited on the tarmac for 30 minutes before the ground crew parked our plane. Which brings me to this flight from Chicago O'Hare to Charles de Gaulle in Paris. Our flight was delayed for maintenance repeatedly for 2 hours and then a new plane had to be brought over. By the time we boarded we were almost four hours behind schedule due to a logbook problem once we boarded the new plane. The plane itself was small - the size of a domestic flight - and VERY cramped. On both of the flights we had no TVs in the headrest. This is something that I have always had in economy class on international flights. It was by far the most uncomfortable flight I have ever been on. Because of the delay, we had to reschedule one of our two connecting flights. I was assured that our bags would still arrive at our final destination. When we finally reached our final destination, we found out that our bags had been lost along the way - most likely because of the flight being rescheduled.
Cons: International flight delayed 2 hours for multiple mechanical issues. 45 minutes before boarding, we were given a $20 voucher for food and drink (which we couldn't spend on snacks, just big meals, which was undesirable so late at night). Flight itself played Mission Impossible 4, then a kid's cartoon, then nothing the remaining 5 hours. Very uncomfortable for those who can't sleep on planes.
Pros: The crew was very nice and helpful and the flight went well and was ontime, in fact early.
Cons: I thought that I got one bag checked for free and another one would cost $50. But when I got my boarding pass I was charged $100.
Pros: The staff were incredible and helpful. The entertainment made the flight go much faster. The airplane was comfortable and clean. Great flight
Cons: The passengers next to me smelled severely of body odor. I know that this isn't something the flight crew can do anything about but it made my flight really uncomfortable. Thankfully the seat next to me opened. So I loved a seat away- but even that couldn't mask the smell!
Pros: Good food - two meals at just the right time.
Cons: I regularly fly between Chicago and London and dread having to get on AA90. The planes are ridiculously old with barely any legroom and no seat-back entertainment. On this occasion, my friend sitting next to me, who is 5'10" had his knees right up against the seat in front. When the passengers in front reclined it was almost impossible to get comfortable. There is no seat-back entertainment. For some this may not be a big deal, what with iPads and other devices, but it speaks to AA's failure to consider it's customers comfort and ease on long-haul flights.
Pros: I loved my experience with Finnair. Courteous staff, clean and comfortable, very accommodating. The food was EXCELLENT. I would pick my next trip based on where Finnair flies (that is how pleased I was)!
Cons: The fact that I never used this airline in the past!
Pros: The flight did get us there.
Cons: This flight had about 6 different airlines listed. I was supposedly flying Finnair. Make no mistake, this was an American Airlines flight. On an old plane with crummy entertainment, uninspired food, and uncomfortable seats. But we did get here.
Cons: It is over a month now and I am still waiting to get my American Airlines miles awarded to my account. The trip was booked through FinnAir but operated by American Airlines. They are both members of the same alliance. The airline miles number was confirmed with American Airlines upon check-in. But now, American Airlines wants proof of my ticket receipt and boarding pass. I have my ticket receipt but who keeps their paper boarding pass these days? Hope my photo of the gate details suffices for my boarding pass.
Cons: When I booked the flight there wasn't an option for a special meal and I have dietary restrictions so I was unable to eat any of the food on the plane.
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Osaka Itami (ITM)Japan