I was told that they needed to check my bag at the gate and to pick it up at the gate in Richmond. No big deal. I know they can't control the weather, but we flew around RIC for 45 minutes to avoid the storm and were 25 minutes late leaving as well. Once we landed, we were told to go to baggage claim to pick up our luggage. I went to bathroom, paid for parking, and went to the assigned baggage claim location. United flight people came down with us as well. They got their luggage immediately. Next, South West people came down about 10 minutes later. They got their luggage next. We finally got our luggage around 30 minutes in waiting. Was not a wonderful experience. No reflection on Delta, but the ground crew was lousy at best.
Everything could have benn better. Short fly, no food, no entertainment and no wifi.
Flight delayed. Air broken. Cabin was hot enough to pass out. Delta shuttle’s becoming worse and worse.
my mom urmila patel needed a wheelchair which was not available on the curbside. she needed to walk almost 50 meters inside (at the risk of falling) and then had to wait in line to get a wheelchair (this is not ok). Once obtained she had to seat in it for 30-45 minutes for someone to take her in thru the checkin process (which was fairly smooth and easy). the lady who helped her with her checkin process was very courteous and helpful
On the return flight, flight attendant Britt went out of her way to inform passengers that several of us had tight connections.
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
Staff at the check-in counter were friendly, happy and helpful. They tagged our bags and sent us to “bag drop off” but were not very clear about where that was. The airport was busy we headed off in what we thought was the right direction until a gentleman waved us down and actually came after us. He was the baggage handler for Delta and recognized our “deer in the headlights “ look-he brought us to the right area (which was marked as the Southwest Airlines Drop Off) and sent us on our way. Wonderful guy, low key and working with a big smile on his face. Loved it. Loved him.
During the flight, the only refreshments provided were crackers and soft drinks; no substantial food was offered despite the international route. Furthermore, our initial flight was delayed, causing us to miss the connecting flight in Atlanta. The airline did not hold the connection, and we were informed that the next available flight is not for another 24 hours. While I am aware of alternative options via JetBlue, they operate out of JFK, which is not a viable solution for us as a resident of New Jersey.
Arlene was a great flight attendant. I also liked how one of the other flight attendants gave us a heads up about snacks and asked everyone to remove their headphones when it was their turn to order. Good idea.
Long flight but comfortable and not freezing as I have experienced on Hawaiian flights to the islands. They gave us blankets just in case. Nice touch.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.
All good. Over four hours flight if provided snacks like Qatar Airways would be better
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
Food was absolutely pathetic. I wasted so much food which I thought was inedible. I also loathe the inflight entertainment system which has very little content
My entire row did not have power for the full duration of a 14.5 hour flight. Could not charge any devices such as laptop or phones for the entirety of the long flight. The flight attendants tried to remedy the issue by resetting the power, but were not successful. The only other solution provided was to move me to another seat on the plane which was in the middle row. I had paid for a “preferred” seat that was a window seat. This was a downgrade being offered due to the power issue.
It was perfect! I've never flown with United before, but I definitely will in the future
I had a cancelled flight because of technical issues going to my destination, and a delayed flight coming home. All told it wasn’t a total bust.
Just a bad day to fly. Flight was delayed from scheduled 6:50 pm departure to 8:50 pm. Combination of factors mostly related to weather at the destination airport (which is where the incoming flight originated) which delayed the inbound flight over an hour. Once on board, we taxied but had to hold again on the taxiway for 10 minutes or so. We did not get wheels up until after 9 pm. The flight was smooth but about 18 minutes from our destination, we had to hold for several minutes more due to weather at ORD. We finally landed at ORD about 11:08 pm (accounting for the time difference, that was about a 3 hour delay from our scheduled departure time). It felt like we were never going to get to our destination. But the flight crew and attendants were very good. The movie selection onboard was also very nice. Got to watch half of a movie just during our taxi from the gate at ATL due to the delay!
Fine. The issues I had were associated with luggage being delayed from Turkey to Tanzania
No meal service to the back of the plane as it started late or was too slow to get it out before it was time to land.
Terrible, if possible won't be flying again anytime soon!
Efficient boarding and early departure. Very smooth flight. Early arrival in ATL. Great flight.
We purchase first class seats for the first time for multiples of standard economy ticket. There was no access to the club lounge and no priority boarding. The meal and the service once on the plane were superior and the seat was nicer, but not worth the price difference. I will be happy to seat in economy and spend the difference on more travel.
The business class seat is exceptional. I wish the food is more palatable.
Wonderful in-seat entertainment with seatback screens and huge selection of quality movies. The ability to bluetooth connect headphones was amazing.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
I appreciate that I finally got the seat I paid extra for this time. Thank you
Half of the TSA checkpoints at PHL are closed. Also, there is no standby for first class passengers. You can only standby for coach. Very dated policy and inconsistent with peers.
It would have been nice if American tried to care.
Delayed initially because they couldn’t print the flight details. Poor instruction on delay. When I got on the plane the flight attendant argued with me about whether my carry on would fit (it did, although she didn’t acknowledge that). No greeting (other than arguing with me) getting on or off the plane.
Beverage service was not good. Also just one service in 5 hr 30 min flight. No ask fir water ir anything beside one time beverage service.
They are always late and seats was also not having working charger
Broke my luggage and I can't get a resolution yet.
My flight to London from Philadelphia was cancelled due to weather.
This flight captain and crew were amazing, started ahead of time of departure and reached 30 mins before arrival time. Amazing!
The gate agent made me check my carry-on in Denver, even though I've traveled all over taking this case on the plane. Beware folks. Food in Premium Economy was quite good - excellent blanket! Flight attendants on the Heathrow-to-Budapest flight on 3-27-2026 were quite snappy. I got a frown when asked to unscrew the water bottle cap for me (I had a cast on my right arm). Also woke up right when they were handing out biscuits. She had given my rowmates one and was in the process of giving water when I asked for a biscuit. She scolded me and said, "You snooze, you lose". She did give me one, but I thought that comment was uncalled for.
Wish the food and overall service was better. They treat Business class passengers same as economy
WiFi wasn’t available to economy until the end of the flight.
Very good staff members with sincere passion and responsibility in their job.
We paid for Business Class seats, but system did not have us and they were not available.
Very please with the seating that the Kayak staff booked for us!
Worth every penny to upgrade to BC. Treated and felt more like First Class
I paid for a very expensive Business Class seat to and from Cairo Egypt from Charleston SC. There was partnership from states to London using American Airlines. That leg was amazing. The British Airlines leg was a joke. They used the standard no leg room 3 by 3 seats. A tray was put on the middle seat. The trip was 5 hours, from London to Cairo, thus my BC purchase. There was no screen proving tv/movie options, only a small device plug. The fold down tray and the bag of peanuts were typical of normal short run flying. The one toilet was located in the galley. We all got to know each other well. This was my first and last trip with British Airlines. I now understand why they would NEVER give me a seat chart so that I could make a selection.prior to departure. It honestly would not have made a difference, there were less than 50% of occupied seats. Apparently everyone got the memo but me. I have never felt so cheated as with that trip, got to so another going back to London, yeah. I will be sending a letter to customer service and asking for a refund. I will be photos comparing the two BC legs. OH, one more thing. The FC ticket holders got bulkhead and exit row seats. I know they had to be thrilled
Good service, food and comfort in World Traveller Plus. Entertainment was poor - no wifi on the way out and barely working on the way back. Not a great choice of entertainment on the seat back tv.
Late! Late and late! More than 1hr 30mn. This sucks when it is the last of a 4 flight journey. I missed my dinner! Which is not nice on Valentine’s Day!!! But better than the gate next to us, the poor Chinese people were rebooked to the next day flight. AA had to call security as it became very heated with the passengers! It was a mess at DFW that afternoon/evening. I wish they had some food for the people who travel as part of international journey. Indigo does it in India and it is fantastic.
