Fast and efficient flight. Wifi worked well. Food selection could have been better
It was fine. Nothing special but nothing went wrong so all good.
I loved the full Taylor Swift selection but felt that the other selections were limited, didn’t span the popular music eras nor a wide enough range of music genres. BUT the seat and bed were GREAT (it was wide, long enough, had great storage, firm enough to uphold body postural comfort). Outstanding crew and really great food - gourmet innovative dim sum breakfast so different from the boring standard fare offered by many other business class products.
Crew is excellent Wifi needs to be improved in order to connect to the internet.
Excellent crew service. Professional, courteous. Service with a smile. Good food Very decent flight experience
Service was very good, food and entertainment systems were good
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
a completely full flight - felt quite carmped in, despite being on the window seat. Meal served could better. Surely different from pre-covid trips I used to take to and from Bangkok.
Food was just okay, need to improve for other menu variations
I have difficulties to book wheelchair for my parents returned flight
I thought I already provided this feedback. 12 hours with no wifi is unacceptable. Lay flat is nice but a bit cramped.
The vietnam airlines app was not able to allow checkin with the confirmation nor with the ticket number. This led to quite a bit of consternation. Speaking with a colleague from Hanoi, he did tell me that their app is not the best. It may be best to inform travelers to only use the link and to plan on checking in at the airport for this airline. The check-in was very easy and the staff were excellent.
flight departure was late, with no updates on status of departure
The aircraft was little tired but the food and service was outstanding
It was ok, it felt more like an internal flight than an international flight so I guess expected a slightly better standard. Nothing really wrong with it but there was no inflight entertainment. Food and service was good.
This was our fourth domestic flight with Vietnam Airlines, and once again we found the experience very suitable. Check-in was easy and efficient. They did take our carry-on luggage, but that was fine. I’m actually happy not to deal with it on such a short flight. The flight was just over an hour, departed on time, and we climbed above the clouds into a beautiful sunset. Even on such a short flight, they served water, which we appreciated. Luggage came out into carousel in Nha Trang in good time and off we went to meet our GRAB. Also, Vietnam Airlines have easy to locate ground level offices in cities and towns where you can get assistance with staff. I liked this service as we did go visit one in Nha Trang. We would definitely recommend Vietnam Airlines and wouldn’t hesitate to fly with them again.
Really good 👍 This was our first time flying with Vietnam Airlines. It was a short domestic flight, so no meal service, but boarding was organized and the flight departed and arrived on schedule. The flight attendants were professional and neatly presented. All in all, a very good first experience. We would recommend Vietnam Airlines.
We flew with their partner VESCO on a small plane, it was a really good flight. There was no food or entertainment as it’s a one hour hopper flight.
The flight boarded and departed pretty much on time as it’s just a one hour flight there is no food or entertainment so I marked that at the neutral but they do offer water and I’m sure if you needed some food you could bring your own onboard. This was our third internal flight with Vietnam Airways and I recommend them.
This is a very short commuter flight, so there is no food or flight entertainment. Hence, I marked it in the neutral flight left on time. The plane was full pretty much and it was a pretty easy flight overall very good.
For an international flight, the service was average at best. It could have been significantly better, particularly with regard to the food quality and options. Additionally, having only two restrooms available for the entire Economy Class made the experience less comfortable and resulted in long wait times.
The staff from beginning to end we're friendly and helpful. The food and beverages were quite good (but see the comment below). I also liked their entertainment options, as we'll as their frequent attention to the airplane restrooms. Here are the reasons this is not a 5-star review: - You have to pay for WiFi on the plane unless you have some level of seat upgrade. - CP sent me a warning that the name I entered to book didn't match my passport. True, but the form for entering my name didn't allow for anything but a middle initial. This lead to a lot of chats, phone calls and stress before finding out at the ticket counter that it didn't matter. CP has modified their notice to now tell you this key bit of info. - After consuming a chicken dinner they offered (Kathmandu to Hong Kong), I developed symptoms entirely consistent with salmonella, beginning about 6 hours later. There were some odd things about the serving of this meal, too. Our row was the last one served, and we were given a tray without the entree on it. About 10 minutes later the stewardess came by and said they only had one chicken meal left. My seat mate and I decided he would have the lamb and I would take the chicken. I think I lost. I suspect that this entree was left over from an earlier flight and they were scrambling to get the last row fed. My seat mate and I were the last two to receive our entrees. I am not accusing CP of giving me a contaminated meal - just that the onset and progress of symptoms closely match those of salmonella poisoning. I opted out of the first meal on the next flight 13 hours later, but was fine after that.
Very attentive crews Flight was very smooth and safe Only little disappointment was the slight delay of departure (~30 minutes ) which rarely happen with CX flights
Later on, when there was no more bottled water, the water we received had a strong chlorine/disinfectant odor. On my flight from Hong Kong to Los Angeles, there was a male flight attendant who had a mean attitude throughout the whole trip, and he was very impatient during meal service “Furthermore, we purchased a Hong Kong SIM card as part of our flight package, but we received no instructions—neither by email nor SMS—on how to activate or use it. Consequently, we were unable to use the service at all. We request a full refund, as this appears to be a deceptive charge
I spent 45 minutes with supervisor trying to get 2 bags checked for this international flight . He wouldn’t give it to me because West Jet was involved in this booking.
Flight was kept super cold. I was shivering and had to layer up.
The only notable problem was bathroom facilities. Only one toilet for far too many people, and dirty nearly all the time. Both otherwise, Cathay Pacific is great. Wonderful staff everywhere.
Great. We received a meal even though it was a short flight.
The experience was very good. A little disappointed for the delays and the screen. The touch screen was annoying for being so irresponsive. Not a lot of good movie choices for me. The service is great. Food could have more choices though.
Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.
Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.
Great food selection in lounge. Excellent bartender, friendly staff. Good service on the plane.
Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
I like the pleasantness of how courteous and friendly and helpful everyone is
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Many movies do not have captions, which would have been helpful when you have to live with the flight engine noise.
Everything was fantastic!!!! I can’t wait to fly home 😃!!!!!
Plane are getting old, almost an hour delay due to technical reson , after all passenger aboard. Took 4 flight on business class this trip and all the planes had an issues. PAL need to improve their planes.
It’s sad how legacy airlines feel like budget airlines now. Cramped space Non reclining seats No inflight entertainment (need to connect via your own device) Saving grace is the crew. Truly nice and sincere service.
Short flight with limited entertainment wasn't that bad. Staff was friendly and plane was clean. Meal was good.
