We did not crash. Eventually we got to our destination.
All flights were awful. None were on time. I paid for economy plus aisle seat but was put in economy middle seat anyway. Asked for refund and was sent to 3 different people. The final person, a gate agent for my departing gate, Peggy Hunter, told me that she has 35 years experience and she knows everything about United Airlines’ processes. Told me the only way I might get a refund is to submit online but that paying extra for a seat upgrade doesn’t mean I will actually get one and that I should read the fine print on the ticket. Had previously spoken to another gate agent who had told me that I could ask for a refund at the departing gate. Wifi didn’t work. On one of three delayed flights had to beg for water to take my medicine. I will make extra efforts to avoid using this mediocre airline.
Arrived earlier than expected.
Waited an hour for the gate to be vacate by another plane.
Never made it and had to go yet to another desk because it was a united flight this was the worst i have ever experienced
Paying for entertainment
No variety of snacks options
really great service, arrived early, as good as it gets.
Some of the flight attendants were rude and not very welcoming at all.
The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating.
Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year.
Sat on the plane on the tarmac for over an hour in the cold...
The boarding was very organised and the crew very friendly. The snacks that they offer is great too
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