Luggage took too long go get off plane in Knoxville. Was almost 45 minutes after the flight landed.
Awful, tons of delays, I got into Chicago multiple hours late meaning I hit the very traffic I tried so desperately to avoid. Just empty apologies from American Airlines text alerts. Trash behavior from a trash airline.
The boarding was as always, the crew tried their best but not enough. The food was a disaster I had dietary restrictions that were half met because the company did not loaded the food for the flight. The entertainment screen was fine but content was not and also they removed the free messaging option from the flight and they charged 30 dollars for that crappy bandwidth. This flight is not worth the cost and the company is going down on quality.
As smooth as you can expect. Some issues with boarding because the previous plane took forever to deplane but overall, a good experience.
DFW-LHR Toilets not kept clean Too cramped. Aisles so narrow crew were constantly banging into people on the aisle seats. Even then, the carts used are reduced width. Other than that it was a decent flight on both legs
Excellent customer service at check in at Austin flight to DFW and excellent customer service from Karren in terminal B at DFW.
The flight itself was fine, but between the man in front of me putting his chair back, and the gentleman next to me who took up 50% of my seat, my back and neck are destroyed from the flight. I’m hoping for a better outcome flying back.
Flight boarded without pilots. Sat on plane for 3 hrs. after over an hour late boarding. Plane never took off. Had to deplane near midnight. Line for rebooking was 3 hours + long. I had to leave.
I love the Kayak has keep on updating me about flight status as it was delayed for 30mins. as well notifications to book seat and if any change on booking. Tickets were also cheap compared to British Airways online website. No hidden charges or terms n conditions. Keep it up!!!
I sat in row 38 seat D. The headphone jack was nearly broken. The charging port was completely broken. My under seat space was compromised by a little metal box not seen under all seats so there was less room for my bag (which ended up having to go under the empty middle seat). These things could have been better. One of the flight attendants walked by me while my eyes were closed but I was awake waiting for breakfast and didn’t try to wake me for meal- and then when I asked about it didn’t offer to give me a pack I loved the other flight attendant - he was very kind funny witty and made extra efforts my comfort Overall everyone was polite, flight was smooth Off boarding was a ridiculously long process and should have been avoided if possible
The leg from Portland to Heathrow was great for a business class ticket. The BA leg from Heathrow to Lisbon was terrible. Basically coach seating with an empty seat between you and next passenger. Absolutely no leg room. Should not have been charged for business class and it was a 3 hour flight.
The flat beds. Other than that, the place was not clean.
Good crew and boarding process. Horrible food and one of the most uncomfortable aircraft seats I have ever sat in. The cabin temperature was warm which made it hard for my family to sleep.
When Stephen arrived with our wheel chairs - we were in excellent hands! He was such great help with getting our rental car and then reporting our missing luggage. When you are exhausted from traveling for too many hours, he was just what we needed to navigate everything! Give that guy a raise!
The food was ok, but not great. They delayed boarding in Portland and did not enforce group boarding. But the crew was excellent, went above and beyond.
I’m appreciative that the crews were polite. I didn’t eat the food due to my nutrition plan.
Flight delayed and we were forced to check our carryon bags which was huge inconvenience.
First leg delay, rescheduled second leg without our approval, cancelled rescheduled second leg, rescheduled cancelled leg to three days later...
Missed our connection, lost our luggage. Never fly BA again.
We were seated in the rear of the plane. Buses arrived to take us to the terminal but there weren’t enough so we waited an hour to leave the plane.
