Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.
Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..
They didn't tell me they changed my flight. So I got confused on what happened to my flight.
It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.
JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
Sure I would’ve liked a little more space, but it was better than economy. I bring my own food because I have food allergies it would be nice if they offered larger salads or more vegetables instead of starch it was really a good flight. I don’t wanna complain. I’m grateful to fly at all safely. Thank you to the pilots.
Flight crews are very attentive and polite. Cabin and toilets are clean. Food is above average for economy class. We missed our connecting flights because the first flight was delayed, the ground crews at Tokyo were very helpful, providing all the information and support (including cash for our train ticket) to get us to our destination. Very impressive. No wonder they are always at the top ten lists.
Excellent! So happy that the crew members were so helpful and friendly and able to understandably communicate. They’re very receptive with someone like me, with disability. I love that I did not even have to ask for luggage help like, having to place and take down my carry-on luggage in and out of the over-head compartment. Hope, help is extended to disabled passenger(s) through out class classifications they’ve bought; economy or business class it might be. As a disabled person myself, I’m truly of great appreciation of this kind of help. Means a lot !!! Thank you so very much JAL crew. You out done others on this customer service part of the trip. Please continue to do so. From now on, I’ll choose JAL as my airline whenever I have to fly to any southeast asian countries. And I will disseminate my excellent travel experience with you to others.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.
Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.
The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry
I thought I bought the ticket directly through Kayak not a 3rd party
I like that we made it faster than regularly scheduled. Everything else was poor. The boarding was slow and chaotic. One person was screaming instructions to people that didn’t understand and there was only one camera so boarding was slow. The crew was not very friendly and one stewardess was extremely rude to everyone the entire flight. The food was not good and not themed to the country we were going to like every international flight I’ve taken. Lastly the seats were awful. After this flight I would never recommend United and will actively avoid booking another flight through them.
Liked direct flight options. Boarding is easy. Assigned seats, plenty of overhead bin space. Smooth flights, crew was helpful and friendly.
The staff's friendliness and helpfulness make a good impression.
I am truely disappointed in the delays. I have been flying Alaska Airlines for years and years and have always had the most amazing experiences. Not what has happened with being on time. Flying from SAN to PDX delayed. Then .PRX to SAN delayed,
Still seems like Alaska Airlines is not doing a very good job of anticipating the number of carry on’s going in the overhead bins. I was asked to check mine not to find out there was actually(surprisingly)enough room for my small luggage in the overhead bins. In the past, I’ve seen PLENTY of items in the overhead bins that should be underneath peoples seats.
It seems like most of the time theres no room for my allowed carry on bag. People are putting their things in the overhead compartment that belong under the seat in front of them. Getting tired of that!
Flight boarded super late. Missed our departure window. Stuck on the runway for over an hour.
Worst travel day of my life. First bumped from our 7am flight—that we booked to ensure enough time to get to Chicago and get ready to go to a concert. Ended up on a flight 5hours later only to arrive in Chicago and spend 2 hours sitting in the tarmac. Missed the concert ($650 in tickets) and was too late to cancel the hotel ($500). I did receive a $200 voucher for the next Alaska ticket—soooo generous 👎. Would LOVE if Alaska reimbursed the $1000+that I am out!
Clean plane, friendly crew, on time and relatively easy boarding. We did have to switch departure gates in Portland, but got enough notice that it wasn't a big hassle. Only wish Alaska offered more flights from Kansas City.
The aircraft pumps heat into the cabin in warm weather. High, prolonged discomfort. Not okay to put customers through that. Time to upgrade their fleet.
I would love it if Alaska Airlines brought back the complimentary beverage service on short flights
We got stuck on the tarmac taxiing after landing early so we didn’t get off the plane until an hour later than we thought we would
Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.
I haven’t flown economy in over 20 years but it was not bad. Room by my feet for my bag and seat was roomy enough. Surprised in a good way.
Second flight in a row where the entertainment system is broken. 5 hour long flight with no entertainment and flight attendants did not seem interested in resolving the matter. Very shocked to be treated this poorly considering I paid for a first class experience and have Diamond Medallion status.
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
The flight was great. The crew were a little terse about the size of my bag. It fit fine.
Crew was great. Friendly, calm, interesting, happy to be there. That makes a huge difference. Plane was very quiet. Also quite empty so I had three seats to sleep across
The flights were on time- Great service Would have liked more options for food choices.
The brakes on the A220 are sensitive and uncomfortably grabby
Great flight attendants, great luggage tracking, pretty good trans-pacific business class setup, food was modest. Only paid WiFi in business class unless you enter an Air Canada member number at the time of booking (e.g., no Star Alliance member number). Vegetarian food was tasty but had no protein. Overall, a good mainstream North American carrier flight experience. Acceptable if the price is right. Otherwise, I might choose an Asian carrier for elevated experience.
It was pretty straight forward, no glitches or hidden costs
The whole plane smelled and felt old. The seats were very uncomfortable. Multiple delays. Extra fees.
For goodness sake, board from the back of the plane to the front and assign overhead space. It would fix everything. Seriously.
Aircraft had technical issues. After 3 hours of trying to resolve, flight was cancelled. Was booked on a flight leaving 12 hours after intended departure. Now on 4 flights instead of 2 and a day late to my destination.
PDX staff was great and we arrived on time in YVR.
Horrible I had a health emergency and couldn’t go Air Canada refused to allow me to reschedule
Really poor travel experience. My first flight was cancelled, which cut my international trip short and threw off my schedule. I will not be flying Air Canada again if I can so help it. The crew and in-flight experience was pleasant and enjoyable but the consistent delays and cancellations are not worth it.
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
The staff were condescending and withheld at times. There were times when they appeared to be more concerned with socializing with each other than appearing professional. I know it must be a hard job, but being chatty and handsy with each other in the public view only to be condescending to customers isn’t a good look.
