Find cheap flights from Portland to Japan

Pros: "Professional and friendly crew. Food was excellent"

Pros: "Delay of check in with upgrade"

Cons: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."

Cons: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"

Cons: "Entertaining in English"

Cons: "Kiosk, bag service, One World Integration"

Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."

Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "Overall is good :)"

Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"

Cons: "Nothing"

Pros: "I like everything about flying JAL. That is why JAL is always my first choice."
Cons: "I did not like when I can’t choose my seat after booking a flight."

Pros: "VERY FRIENDLY"

Pros: "JAL is great!"
Cons: "Nothing"

Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."

Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."

Pros: "It was short flight.. I slept good through."

Cons: "No smiling faces of flight attendants. Service was mediocre; food same"

Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."

Pros: "Food was excellent and service came frequently. In-flight entertainment was amazing."

Pros: "I love everything from JAL"
Cons: "none"

Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."

Pros: "The flight crew was incredibly kind and attentive"

Pros: "The service, more leg rooms and flight attendants were very friendly."

Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"

Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"

Pros: "No major disasters, comfortable seats, on time."

Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."

Pros: "Simply excellent !!!"

Pros: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."

Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."

Pros: "leg space was better than with other companies"

Pros: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
Cons: "Food was extremely disappointing"

Pros: "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"

Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."

Pros: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Cons: "The food is getting terrible. They had better food a year ago."

Pros: "The service was excellent and the food was awesome as always!"
Cons: "N/A"

Cons: "Very long lines at the security gate at Itami. Difficult web check in."

Pros: "Friendly staff"
Cons: "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."

Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."

Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"

Cons: "Same"

Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."

Pros: "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Cons: "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."

Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."

Pros: "Customer service was awesome and the food was good"

Pros: "Service N crew n entertainment."

Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "crewe were excellent"
Cons: "nothing !"

Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"

Pros: "Almost everything"
Cons: "Slightly delayed"

Cons: "Excellent"

Cons: "the seats are not reclined, not comfortable at all"

Pros: "Everything!!!"
Cons: "My experience overall is fantastic"

Cons: "Old Aircraft Interior, could be more comfortable"

Pros: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Cons: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."

Pros: "The cabin staff were extremely caring."

Pros: "Nothing."
Cons: "Old man next to me couldn’t keep his arm on his side."

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Loved from the booking on kayak and all the services provided by the airline until landing."
Cons: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"

Pros: "Slept much of the time"
Cons: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."

Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "All."

Pros: "Staff was great and both the terminals and onboard"

Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."

Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."

Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."

Cons: "I was pleased with all."

Cons: "Everything perfect for me!"

Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."

Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"

Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"

Pros: "Everthything"
Cons: "Nothing"

Pros: "Almost everything was good"
Cons: "Check in was complicated."

Pros: "Most of all are good."
Cons: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."

Pros: "Efficient, courteous crews,"
Cons: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."

Pros: "Seat"
Cons: "Food was a bit salty. Bread was so cold."

Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."

Pros: "leg room!"

Cons: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."

Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."

Pros: "Ana is the best"
Cons: "Nothing"

Pros: "I love ANA airlines ❤"

Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Cons: "N/A"

Pros: "Nice new plane"
Cons: "Delayed boarding"

Pros: "The crew"
Cons: "No food available only drinks"

Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."

Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"

Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."

Pros: "It was clean and nice"

Cons: "Not enough English movies/tv shows"

Cons: "I waited 20 minutes for my baggage to return"

Pros: "All"
Cons: "Nil"

Cons: "The seats were uncomfortable to sleep in."

Pros: "nice sevice"

Pros: "The crew was kind and friendly"
Cons: "Cushions could have been better. Butt got sore"

Pros: "Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed."

Pros: "The crew was very lovely in flight, the ground crew in Portland did as well as they could under the circumstances"
Cons: "I arrived an hour before my flight- after boarding began they closed the doors to reboot the engines and try and "fix" a problem with the landing gear. The flight kept being delayed with no explanation of whether or not it would even fly. We were told missed connections would be dealt with but they weren't. It ended up two hours late, had I known I would have gone to eat somewhere and avoided the terrible egg mushroom thing served on the flight. After landing , many were left with no idea how to get to their destinations and no recourse. The crew was great in the flight, though. Whoever maintains your aircraft should make sure problematic aircraft not be used to transport tens of thousands of your dollars. Very disappointing, considering this was my first flight with Hawaiian, I had heard they were the best. Noteworthy though, that my trip TO Portland with your airline was top notch. The return, however , leaves me with a bad taste and I don't think I will choose it again"

Pros: "yes yes, i didn't purchase thru kayak so why is this coming from kayak?"

Pros: "Crew was good, seats were decent."

Pros: "I always enjoy flying Hawaiian to Hawaii since the experience starts on the plane. And their kind service helps lots. The pilot was good also, with extremely smooth take off and landing and alerting to turbulence."
Cons: "Very little to my thinking"

Pros: "Early departure early arrival"
Cons: "Food options, more prompt service,"

Pros: "Staff were friendly."

Pros: "I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat."
Cons: "The breakfast sandwich wasn’t the best."

Pros: "Free entertainment. Complimentary food"
Cons: "More leg room"

Cons: "Honestly, you used to get a pillow and blanket. Now you get nothing. I know it's probably something that will never come back, but it's a nice touch. Otherwise, really satisfied with the flight experience."

Cons: "Entertainment for a 6 hour flight would've made sense."

Pros: "Crew was great. Seats were comfy. Flight was overall very pleasant!"
Cons: "First time landed at gate E in terminal 1. Proceeded through terminal and down to baggage claim. Went down and found no baggage anywhere. No flight on arrivals board and had to go to terminal 2! Agents said the state doesn't allow Hwn to list the portland flight? Please have signage clear."

Pros: "Good complimentary cocktail"
Cons: "Delay leaving and delay to get fate after landing slowed things down."

Pros: "Everything was great"

Pros: "The use of an ipad along with the special built in stand for entertainment was innovative and effective. I found the food to be delicious."
Cons: "Though the seats were nice, they were not as nice as some of the other first or business class international flights I have taken."

Cons: "Nothing I did not like, all went well."

Pros: "Crew. Space. Food."

Cons: "Took time check in too long. I have been just standing front of check in counter 1hour. It was bad service."

Pros: "The complimentary guava rum punch was amazing! The flight attendants were helpful and friendly. Comfortably equipped planes!"

Pros: "Crew was excellent."
Cons: "No entertainment, AWFUL food, uncomfortable seata"

Pros: "Check in and boarding were no problem. The crew was okay."
Cons: "This is the first airline that I have flown that did not include any free entertainment on its flights (except for short flights) - very disappointing. The food including a "meal". On most other airlines it would be considered a snack - again very disappointing. I will not fly on this airline again."

Pros: "Professional customer service!!!"

Pros: "Individual seat-back screens"

Pros: "The crew and boarding process."
Cons: "No available entertainment/WiFi besides purchasing it"

Pros: "the breakfast was good and the crew were very nice"
Cons: "The free entertainment choices were terrible"

Pros: "Fantastic in comparison to the many I have flown. Service was great, up graded economic seats had plenty of room and were fairly comfortable. Nice big plane. I did feel swished in like a sardine."

Pros: "New plane, friendly, congenial staff. Prompt service."
Cons: "Wifi service didn't work. Leg room between seats is atrocious. For the price we paid & the length of this flights, they can do better than that."

Pros: "Extra comfort seats were nice. Meal was nice."
Cons: "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."

Cons: "need to pay for each movie not one fee as on many other airlines or free on Alaska airlines food was awful croissant was dry as a desert wind not a single free beer or wine and i paid for the extra leg room"

Pros: "Crew was nice, we had free breakfast (yogurt, grapes, granola, and bread), and seats were comfortable."
Cons: "The movies they provided on the screen you had to pay $8 each to watch."

Pros: "People were nice and accommodating."
Cons: "Seats were worn out and uncomfortable. Entertainment was expensive."

Pros: "I love the comfort of the Airbus. It is much better than the old HA planes the last time I flew Hawaiian."
Cons: "I think the movie prices are way too much. A lot of airlines offer free entertainment."

Cons: "It was a red eye flight, the lights were on for most of it the announcements were non stop. there were so many empty seats some upgrade and some just economy blocked of by a curtain. Allow people to move and spread out in these cases it's just rude and greedy to keep these seats empty when everyone is crammed in tight through out the plane."

Pros: "The blanket and inflatable pillow were a home run with my wife and row mates."
Cons: "Rock hard seats and after 6 hours we were done. May need to get fat?"

Pros: "Got there on time,courteous crew, comfortable seat. Have flown Hawaiian before, will fly Hawaiian again, its always been good."

Pros: "The timing of the meals, the flavorful food and the listening choices. The night goggles were quite helpful."
Cons: "Sitting that long."

Pros: "Very nice people and they didn't hassle us about carry on bags like the other inter-island airlines"

Pros: "We didn't crash"
Cons: "The seats were very uncomfortable, the provided food was almost worth paying to not eat it was so bad."

Pros: "We were Platinum so we could use the Premier Club room."
Cons: "NA"

Pros: "Crew was very nice!"
Cons: "It was freezing. Please carry something warm or be ready to shell out $7 for a blanket!"

Pros: "Friendly staff and clean plane"
Cons: "N/A"

Pros: "Excellent seats! Friendly flight attendant and lots of snacks plus a gift bag."
Cons: "A little bumpy"

Cons: "The flight was delayed 1+ hour. The ticketing agents were rude when we inquired about re-scheduling a connecting flight. They were not accommodating at all. They required purchase of in-flight movies. Next time I'm flying Alaska, at least the movies are free."

Cons: "Somehow I was not assigned the seat I choose. The flight attendant offered for me to speak with an agent but I stayed in the newly assigned middle seat."

Pros: "I liked the free meals that were served. The extra food I received from the stewardess and fellow passengers. The Hawaiian atmosphere that pervaded the plane. The quiet engines. The nice wide A330 that felt secure crossing the ocean. I would recommend Hawaiian airlines to anybody. I would suggest direct flights from the east coast and midwest."

Pros: "Great service, plane was very clean."
Cons: "No vegan or vegetarian special meal options. Plane was TOO cold!"

Pros: "Pretty quick...pilot was doing 599mph for most of the way!"

Cons: "Only $20 meal voucher was given. Waited in the airport for an additional 8 hours. I arrived 2 hours early, so with 8 hours delay and 6 hours flight, this turned into a 16 hours flight. What a nightmare!!"

Pros: "Great crew. Friendly and efficient. Always on time and organized."
Cons: "Choice of movies. Too old."

Pros: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Cons: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."

Cons: "Less fog in SFO"

Pros: "Crew are friendly"
Cons: "Flight was late, seat tray was dirty, and entertainment system hard to use."

Pros: "The seat space, and the ability to recline the seat was surprising."
Cons: "It is what it is."

Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."

Pros: "Wheelchair assistance..very dignified"
Cons: "There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat"

Cons: "About cabin crew for for more smile"

Pros: "Conformt ,enjoy and on time"

Pros: "Standard of the flight was good"
Cons: "Cabin personal was unengaged rude and everything than helpful"

Cons: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."

Pros: "Everything"
Cons: "Bathroom is clean, but could be better if more attention is being given."

Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."

Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."

Cons: "They did not provide water very frequently in flight. Food was satisfactory."

Cons: "The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation."

Pros: "Crewf"
Cons: "Food"

Pros: "Service is up to par. Seat is good. Enough legroom. Smooth flight"
Cons: "The meal is awful. Not enough meal options. No menu handed out to the passengers. There are only two meals for 11 hours flight."

Pros: "On time ..."
Cons: "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."

Cons: "Too salty for the meal"

Pros: "Excellent service for wheelchair passengers"
Cons: "Turbulence"

Pros: "Inflight entertainment was excellent! Staff were very attentive."
Cons: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"

Pros: "Everything was great !"
Cons: "Food was average"

Cons: "I didn't like their foods specially fish & chicken made me nausea"

Pros: "Food and flight attendants"

Cons: "I was pushed to a later flight with another company because the plane was overbooked."

Pros: "Always in time for landing and take off always before schedule"
Cons: "Present long security questions and many times checkings at airport before departure specially from Hongkong"

Cons: "Need more drink and food service. Cramped seating. Air hot and dry."

Pros: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Cons: "My only complaint, if I have to make any suggestions would be more leg room."

Pros: "I was told there would be WiFi on the plane from Chicago to Hong Kong. There was not. Very disappointed. It was hot and not a lot of air circulation. And the seats are hard."

Pros: "Superb crew and excellent service."
Cons: "Nothing!"

Pros: "They are very Harsh, There was no service at all."
Cons: "Airhostess response is very poor."

Cons: "Delayed departure Last minute gate change Very very late baggage arrival"

Pros: "Good and hospitality were top notch"
Cons: "Plane late to arrive and crew couldn't make up the time"

Pros: "Flight was delayed Made connection just in time"

Pros: "comfort and service is always great on cathay pacific"
Cons: "bathroom were dirty"

Pros: "The economy seat was comfortable with adequate leg room. The flight stsff was attentive. The flight itself left early and arrived early."
Cons: "The boarding process was slightly chaotic. I attribute that to anlanguage battier as most of thr passengers were Adain and probanly did not understand the instructions. It worked out though."

Cons: "Treatment by EVA staff when trying to transit from Kaohsiung to Shanghai flight. Very incompetent. Take 90 minutes for them to figure out how I can make simple transit. Terrible."

Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"

Pros: "Crews were respectful."

Pros: "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
Cons: "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."

Pros: "Service"
Cons: "Limited help in assisting passengers who missed their connection due to delay leaving Colombo and Hong Kong"

Cons: "Not being able to select seats online prior to traveling"

Pros: "Cathay Pacific agent was there to guide us to connection"
Cons: "Flight was delayed leading to harried connection."

Pros: "Seated 19K in business class on the 777 from Manchester. Crew was fantastic and responded quickly and enthusiastically. Breakfast muesli was really good"
Cons: "Food could be better. Lamp rump steak cooked well but potato on the side not washed properly. Breakfast option not appetizing"

Pros: "The food and snacks"
Cons: "More space on seats"

Cons: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"

Pros: "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
Cons: "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."

Pros: "Food was incredible and the staff were so accommodating! Absolutely loved it!"

Pros: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Cons: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."

Cons: "Manila airport traffic"

Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."

Pros: "Amazing crew. Departed and arrived on time."

Pros: "Crew"
Cons: "Decaf tea"

Pros: "Everything"
Cons: "Nothing"

Pros: "The crew did a great job."
Cons: "Seating is very uncomfortable."

Pros: "amazing seat and awesome crew couldn't ask for more"

Pros: "Crew was amazing, they made sure we were comfortable and would ask if there was anything we needed."
Cons: "Nothing we had the best flight staff one could ask for, very attentive. Would definitely fly with them again."

Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."

Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"

Cons: "Bigger seat"

Pros: "The free movie"

Pros: "WiFi"
Cons: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."

Pros: "Food and entertainment were great"
Cons: "wish there was more legroom"

Pros: "Many movies too choose from."
Cons: "Not enough space and food was horrible"

Pros: "Food wash pretty good"

Pros: "Everything was ok."
Cons: "very little service"

Pros: "They made a long trip comfortable with an excellent attitude."

Pros: "There are three meals during the trip."
Cons: "Not at this time."

Pros: "Crew is very nice, we were on time and baggage didn't get lost for once."
Cons: "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."

Pros: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Cons: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"

Pros: "I got to japan"
Cons: "I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray."

Pros: "N/a"
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."

Pros: "A nice uneventful trip"

Cons: "The last cabin was very packed and almost there was no available seat. However, the front cabin was not crowded but a cabin attendant didn’t let me move to other seat at the front cabin even though I was sick and coughing a lot."

Cons: "Seats smaller than before."

Cons: "served snacks without drinks or at least water"

Pros: "Movie selection was good."
Cons: "Food and WiFi connection was horrible. Crews were unfriendly."

Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"

Pros: "I liked the amount of meals and beverages that were served at no additional cost. The entertainment also had a pretty good selection of movies to watch."
Cons: "As a taller individual the leg room was a problem, I wasn't able to get a good nights sleep in the position I was in. No free wi-fi also wasn't convenient."

Pros: "Entertainment Captain Food"

Pros: "Nice clean plane prompt w drinks and food great attendants"
Cons: "Nothing. All was excellent"

Pros: "Customer service was excellent. Comfort and other services were among the best I've experienced ever flying."

Pros: "Quick to board and on time, plenty of leg room, great new movie and shoe selection during the flight."
Cons: "The food was satisfying, but not great. Entrees were quite salty and bread came a little soggy."

Pros: "Customer service"
Cons: "N/a"

Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"

Pros: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."

Pros: "Very efficient crew. Pleasant enough"
Cons: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"

Cons: "Holding pattern over Dallas for 45 minutes."

Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."

Pros: "Nothing"
Cons: "Every single bit. Was horrible and the crew was just aweful."

Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."

Pros: "Snacks"
Cons: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."

Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Cons: "Nothing."

Pros: "."

Pros: "Timeliness"
Cons: "Nothing"

Pros: "Entertainment and great beverage options"

Pros: "Comfort, convienience. Great service. Will fly again."

Pros: "Comfortable seats"
Cons: "Lack of entertainment and no free WiFi. Also food choice was not the greatest"

Cons: "I used to fly with American Airlines a lot more and every time the staff somehow finds a way to be rude and ruin my day so I try to avoid this airline. On this particular flight it was the very rude asian flight attendant that really set the mood. The attitude of the staff really makes or breaks the experience and it seems like American Airlines doesnt care about the quality of thier employees"

Pros: "Pretty comfortable"