Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The security person was incorrect about my Lithium battery causing me 45 minutes at the security check.
I was also disappointed that even a coke needed to be paid for extra.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
The flight was comfortable and left on time. It was a short flight, but we were offered food and drinks. The plane was modern with screens behind each seat.the
My bag was destroyed, and I was told I had to check my back pack in which was BS n was charged $100 to check it in... getting in contact with customer service about the issue is impossible. The crews customer service was satisfactory, you can tell they don't want to be there. I will never fly them again.
I loved the friendliness of the staff and the complimentary red wine.
I didn't like the entertainment system because I couldn't choose watch to watch and the 2 or 3 movies that were available began at random times. There was no control system to start and stop a movie at your leisure. Also, my monitor was old and flickering.
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