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We liked all the services

When we got to Hawaii pick up our bag n drop it off was a headache

Crew was very nice and friendly

The display was awful. It kept turning on randomly while I was trying to sleep. The touch screen was slow and inaccurate. The armrest should go back further (doesn't go back all the way if you recline the chair)

Beautiful air plane Nice flight assistants

The security person was incorrect about my Lithium battery causing me 45 minutes at the security check. I was also disappointed that even a coke needed to be paid for extra.

Good house of entertainment and food was good for a short flight!

Nothing that stood out overall a good flight but I've had better.

The headrest design in coach is terrible. It forces your head forward and stresses your neck. The only way I could get comfortable was to put the blanket and pillow behind me so that my neck and back were straight. There was no ability to check in on line or to select our seats via the airline's website.

Food was awesome, crew where 100 per cent, friendly and helpful

Selection of movies, thought there could be more of a range

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

Departure and arrival were on time.

The chair is very tiring Very tight space between chairs The food cold and wrapping was wet with water !!!! No entairtaiment movies for almost six hours.

Lived the staff on the plane

Did not like that with threw flighis home they would Not check our bags through

TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour.

You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Extremely pleasant cabin crew

flight was okay, leg space kind of small, but flight was short

Food/snack, tv, airplane.

Restricted tv selection, which was also not available for free in domestic flights.

free movies makes the time go by. food was good, though skimpy for a man.

Inflight service was excellent, meals were great and the attendants were really nice

Luggage was last on the carousel at Honolulu

The staff were lovely and helpful. I was re-seated on my flight to the emergency exit row and they really take care of you there. Boarding was organized and timely. Entertainment was free internationally (had to pay domestically).

There were no vegetarian meals which was disappointing.

We flew to Auckland 2 weeks ago and the food was poor, there was no waiting area to sit down-locked until 15" before boarding; seats not great, etc. But our return flight was superb. Very comfortable seats, clean and stocked bathrooms, very tasty food, great movie selection, great drink selection, great crew. Thank you NZAir.

If you use you own earphones, the volume of the pilot announcements comes through very loud. The earphones provided by air nz are much better, so will always opt to use thiers.

The crew were excellent - I lost my passport on boarding and they were very helpful finding it

The food was very good and so were the wines. The plane was recently updated and was clean. Boarding was on time and efficient. Bags were delivered very promptly on arrival. Check in at the front desk was well handled despite the lack of Internet check in facility

I can't sleep comfortably in an angled seat. Every modern carrier has lie flat seats. Why not Air Tahiti? and why no check in on the Internet?

Impeccable service

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.