OUr pilot was very good and also a good landing in a very gusting Phoenix. Most important.
Although both planes (flights) had mechanical issue delaying both of my flights, the crew members handled everything with ease. Both flights had the smoothest take off and landing. I opted to upgrade my seat to first class and really lucked out getting the seat at the very front of the plane. Awesome treat to myself. I really enjoyed my flight.
The staff from check-in counter to the flight crew were great. Flight was right on schedule. 10/10
Changed flight from San Fran to Seattle Then with a Delayed takeoff barely made my connection Waited over an hour for luggage 😜
Very comfortable - thanks. Only small criticism was the delay in disembarking caused by the passengers in the front two rows chatting to the cabin crew.
Probably one of the best flights I’ve had! From entering the airport, to boarding to landing.
Plane had a maintenance problem two hours into the flight and we had to turn around. Alaska was nice to put us up in the Hilton in LAX but the cost of food in the city was WAY higher than our vouchers and the hotel had no continental breakfast. We ended up spending over $100 on food for our family in addition to the vouchers.
Delays, delays, delays.... (and) Told no room for carry on after boarding B Group and told to drop off our carry on at door to be checked in instead. There was plenty of room left in the overheads above our seats right up to the end of boarding!!!!
Wonderful! The Alaska call center representative was really helpful. I accidently made a mistake of picking a flight option for another day. She was extremely helpful. My daughter had a nose bleed during the flight - the crew helped with an ice pack. I wish they had checked afterwards.
Arrive on time cause the TSA can be quite the project. Besides that your trip will be awesome.
I'm was impressed with their service. Everything was great
All in All a great experience. Cost of luggage sucks … first time I ever had to pay for luggage. Otherwise the check in counter was awesome, the gate clerks were great and the Stewards & Esses were the best.
Love Hawaiian you can’t go wrong, still provides you good drinks and little snack at the end
No tv’s. Had to walk 45 minutes to connect to next flight. Couldn’t get dinner as a result. Ended up eating pretzels until I felt sick.
Great plane, seats, and crew. Super smooth experience and delicious coffee
The pre-flight check in process was bad. The app didn't allow check-in online and forced me to check in at the airport. Alaska didn't have self-service kiosks for check in (only bag tagging stations), so I had to wait in line with people who were checking bags just to get my boarding pass.
Hawaiin airlines never let me know the alaska airlines confirmation number. it took chat and call with customer service to get that.
A cold sandwich would be much better than the warm gummy croissant.
I think you should still be able to pick a seat at check in no matter the price tier. But the plane was decent. Seats were a little narrow so I imagine larger folks would have some discomfort but I was fine and the crew was great.
Crew was excellent......in flight medical emergency handled very professionally.....
A bit rush for transit. Food and entertainment are not available
The gate was too far away for the connecting flight
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Awful. Worst airline I have ever been on. Crew were among the rudest people I have ever dealt with. United staff members were rude and disrespectful. My flight was delayed, causing me to miss a connecting flight. I understand things happen, but when staff start lying about what actually happened, that is when I have an issue. Just be honest, really it isn’t that hard. I’m being very honest with this review and I don’t find this difficult what so ever. In fact, because of United Airlines, my Christmas holiday was off to a really rocky start. As someone who has traveled across the world, it has only been United that I have had a truly awful experience.
Boarding always seems a bit chaotic. Seat spacing could leave more for leg room.
Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗
We arrived early and finally made it to our gate almost an hour after.
