I like the attention in front desk, all the precautions and clarify the doubts. The airplane looks old and too much noise.
Pros: "Crew was super nice."
Cons: "Bathroom was horrible and smelled very bad. Flight was delayed and delayed."
Pros: "Movie choice"
Cons: "Man flight was rude for me reason"
Pros: "Updated plane. Seats were nice. Flight landed ahead of schedule"
Cons: "The new controls built into the armrests are HORRIBLE! You accidentally hit a button constantly because ITS AN ARM REST! Get the engineers building something to cover it up. We landed early and I was so excited to get a jump home. I then waited for 35 mins for my bags to appear on the conveyor AFTER walking all the way to the baggage claim from the gate. I arrived home later than I expected.....This is not the first time that the United baggage was so slow. This needs to be an improvement area."
Pros: "The range of 'free' food and beverages (including beer, wine, and liquor was phenomenal, and the functionality of the 777 touch-screen was outstanding. Seating was also more comfortable than comparable flights on AA."
Pros: "Crew was helpful."
Cons: "None at this time."
Pros: "Aisle seat"
Cons: "Snack options"
Cons: "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
Pros: "Flight was on time and arrived early!"
Pros: "Ease of boarding and good communication from pilot"
Cons: "Flight attendant was gruff when communicating. She seemed angry when providing information. It was a short flight, so not a lot was offered, which was totally fine. However, when she walked down the isle with water, she appeared to be looking at the ceiling and didn’t stop to check if many people wanted water, including me."
Pros: "Friendly crew Friendly Gate Staff Super fast boarding"
Cons: "Seats were tight Overpriced upsell for “preferred” seating"
Cons: "Food choice was awful. Ended up eating just a salad"
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
Cons: "My checked luggage didn’t make it to cincinnati"
Pros: "Plenty of room, great cabin service"
Cons: "Plane was way late, several gate changes had me chasing my tail in Chicago...and that is not a friendly airport for incoming international flights on a good day."
Cons: "The wireless connection was super spotty"
Pros: "Flight attendants"
Cons: "United app would not work both ways. Have to pay for wifi."
Pros: "Crew on the plane were very friendly."
Cons: "Checking in crew were not friendly. Boarding process for IAD->CVG flight was very confusing and staff did not really appear like they wanted to help. Once on the plane, the crew there was excellent. Net - airport staff in Cincinnati and Washington Dulles (not good)."
Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Cons: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Pros: "Good flight"
Cons: "Too tight to sit in seat"
Pros: "The crew was amazing. I was traveling alone with an infant and since the flight wasn't full, the ticketing agent moved seats around and gave me an entire row! It was so nice to have the extra space with all my things and to get up freely when needing to change my sons diaper. There was also a changing table in the bathroom which was much needed."
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Pros: "The flight was on time. And it landed on time!"
Cons: "I received a " see agent" instead of a seat. When I asked about it at the gate, the woman said , I'll call you up" .?? Well no one called me up and when there were less than 10 people to board, I went up again. This time the gentleman handed me my new boarding pass. This was not cool!!!"
Cons: "Upgraded to first class the trip to was great the return was terrible even the first class seating was old and uncomfortable then my bag was not at my final location (direct flight) was told it wouldn't scan!? Same bag used numerous times then I was told I'd have it the next day by noon call at 2 pm and it says it's on its way them receive a call at 430 pm saying he just left the airport wtf?! Just over all very bad service and didn't get a damn thing for my troubles."
Pros: "The terminal was well supplied. I was worried because the line for security was so long, but it was automated and fully staffed - it was so seamless!"
Pros: "Great crew. We happened to be able to land 30 mins early. Never had that happen before!"
Cons: "Transfer from my international flight caused me to go through security again...."
Pros: "Very friendly staff! Hello's and goodbye's and asked if anyone needed anything several times"
Pros: "the flight was so empty that people there was enough room to spread out. people even stretched out across the 3 middle seats to lay down! flight crew was also very friendly."
Cons: "They offered an option to "sign into the wifi and access new movies". The wifi was so spotty you couldn't get through more than 5 minutes without it freezing and having to reopen the app. also no plug ins for devices. we had a good first meal but the second was a super small sandwich. everyone was starving and talking about where they were going to eat once we arrived in chicago."
Pros: "On time performance"
Cons: "Wifi login process is complicated"
Pros: "Flight was on time, walked right up to board. Crew friendly and helpful Baggage was unloaded quickly and all bags arrived"
Pros: "Flight crew were very nice"
Cons: "The flight left an hour and 15 minutes after the scheduled time."
Pros: "The flight attendant was excellent. Much better than most of your other ones."
Pros: "The gate agent was so nice and polite my connecting flight was late but he still allowed me to grab something to drink. He saved my life I had been sick since I left Dallas and needed something as I felt i was maybe dehydrated."
Cons: "My Stewardess on the flight seem despondent. I am for some coffee she replied that they had that in first class but it was crazy cause I just looked thru the pamphlet and it said Now Serving Illy coffee which I love. Then I saw her give another passenger a cup of coffee she looked at me with an attitude like I just made that... Then she brought it. This was crazy because if she wasn't black I would have called her racist then again done black people are racist to they own..SMH"
Cons: "They lost my bag.. I checked two bags and one bag did not make it on my flight. Very frustrated."
Cons: "Multiple delays and gate changes; chaotic boarding; shabby plane condition (bathroom looked held together with duct tape)."
Cons: "Very uncomfortable seats on CRJ700. Bottom was fine, but seatback had ZERO padding."
Cons: "Boarding went quickly but then waited almost 35 minutes on the plane to take off. Once the plane landed there was again a wait to pull into the gate. Spent more time waiting on the plane than the flight itself."
Pros: "Conplimentary drinks and flight time. Most everything was generally fantastic"
Cons: "Choice of snacks."
Pros: "Nice airports and easy trip"
Cons: "My knees were a row in front of me the whole flight, seat didn't recline, which made it uncomfortable for 5 hours"
Pros: "The boarding staff in the airport were excellent and very helpful. Wish I would have got the gate attendant name because she was great. There was a 30 minute delay for departure due to a maintenance issue but we arrived in Cincinnati only 10 minutes late."
Cons: "The aircraft was very cramped and uncomfortable the seats were terrible. The flight crew was being very unprofessional laughing and giggling while giving the mandatory safety instructions. The pilots did a great job getting us to Cincinnati only 10 minutes late after 30 minute delay in DC"
Pros: "Crew was fine!"
Cons: "We boarded on time but had to wait about 25 extra minutes because luggage went to to wrong gate for wrong plane. My luggage was not there when I arrived and the next day I still don't have it."
Pros: "The stewardess offered me a free refil"
Cons: "No wifi, we sat 15 feet from the gate for 15 min waiting for someone to move the jet bridge. Did they not know we were showing up? Was it a surprise? Then I had to wait 30 more minutes for my luggage to arrive."