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Good to know
Low season | January |
|---|---|
High season | June |
Cheapest flight | $47 |
Average price round-trip | $739 |
Good deal round-trip | $50 |
Good deal one-way | $25 |
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 18% increase in price.
Flight from Newark Liberty Airport to Cleveland
(avg. price over the last 2 weeks)
or less
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FAQs for booking Worldwide to Ohio flights
Top 5 airlines serving Worldwide to Ohio
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29420 reviews
8.5Boarding
8.3Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Cons: "Flight on time and not wait 30 min on the runway to get to a gate once landed"
Cons: "Cheaper drinks lol"
Cons: "Flight delayed by 40 mins, then left 40 mins after scheduled even including the delay, no free in seat entertainment and the wifi was broken. Really not a fun flight overall. Also, please Alaska, get rid of that Cabernet Sauvignon that's sweeter than grape soda. Single worst wine I've ever tasted."
Pros: "Crew was great. Seat was comfortable even though in the last row..helped that there was no one in the middle seat."
Cons: "Under seat luggage space on aisle seat is smaller than middle and window so is difficult for carry on/leg room."
Pros: "Nice blue lighting. Some crew members were nice."
Cons: "Some crew members were not very cordial. One totally ran into my mom while my mom was trying to let the middle seat out. Granted the flight attendant was going backwards but she didn’t even apologize. No food on a six hour flight. The seats were really narrow and so was the aisle. Not a fan"
Pros: "The crew was IMPECCABLE. Peggy, John, and Kristin are true professionals with the utmost sincerity and kindness, that is extremely appreciated during travel."
Cons: "The Newark airport staff was rude and made us, as passengers, feel like we were an inconvenience to them as we were going through security. Not sure if this is just the “east coast” mentality, but we could have done without the attitude when just trying to get into the TSA Precheck line."
Pros: "The seat was fine and the seatbelt just barely fit."
Cons: "Saw a bedbug on my window!!! Wasn't notified that they were serving breakfast when I reserved one. No free wifi. No monitors in the seat to track plane progress and watch a movie. All of those either cost extra or were separate. Due to constant line I was forced to use the bathroom when I landed"
Cons: "The flight was delayed 45 minutes"
Pros: "Crew very attentive"
Pros: "It"
Pros: "Lots of dessert! Really nice crew, they helped me figure out why my feet were swelling."
Cons: "Sleep aids and a bed in economy class! Otherwise it was lovely"
Pros: "Free texting"
Cons: "My flight was delayed a long time"
Cons: "Flight was delayed taking off now we are in Seattle sitting on the tarmac for over and hour 15 mins to just get to a gare"
Pros: "Accurate assessment of flight time."
Cons: "Small space and I am only 120 lbs."
Pros: "Quick boarding process, comfortable economy seats with leg room and smooth flight from nyc to sfo."
Cons: "Miss beverage service and free headsets. Not much else to complain about."
Pros: "great landing"
Pros: "Alaska airlines is a very good airline!"
Cons: "Need better food items"
Cons: "Crew was very unpleasant."
Pros: "That we took off on time and landed early"
Cons: "Seating was cramped"
Cons: "No entertainment i.e TV No food Flight delayed for 2.5 hours with prior notice until just few minutes the boarding time"
Pros: "The festive yet relaxing lighting during boatding, the great in flight movies, the friendly helpful staff, our generous legroom, the comfier than usual seats, the food ordering system."
Cons: "The food quality could be improved with some more organic options."
Pros: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Cons: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Pros: "This survey is great because it lets customers have a say in the airline industry’s practices and operations and the above question should have an N/A option because I neither consumed food nor used entertainment so I didn’t experience those two features on my flight and it would be misleading for me to give either item a rating of more or less than three"
Cons: "I buzzed the flight attendant and asked her to bring me water and I detected surprise and perhaps mild annoyance at my request and to make matters worse she brought back a half-full water cup as opposed to a full one"
Pros: "Great inflight crew and efficient way of ordering snacks and beverages"
Cons: "Inefficient boarding at Newark. Flight delays getting onto to plane and as well as landing."
Pros: "Movie selection and food"
Cons: "2 hour delay"
Pros: "Free movies"
Cons: "Delayed flight two hours and didn’t receive a text or email. They had no headphones available. My seat didn’t adjust to lean. Food choices were poor."
Pros: "In-flight internet worked pretty well. Everything else about the flight was good except for the breakfast sandwich."
Cons: "Breakfast sandwich was not nearly as delicious as the picture suggested. It was a lot of tough bread and not much flavor."
Cons: "In flight entertainment system was down. They ran out of food. They didn’t tell us the tv was down until after they had us check our carry on so I couldn’t even get my book"
Pros: "The entertainment was fantastic."
Cons: "It was freezing cold and they didn’t have any blankets. It was about 90 degrees outside so most of the passengers weren’t dressed did the frigid temperatures inside."
Cons: "Keep it up"
Cons: "Felt much longer than it needed to be - 7 hours?"
Pros: "Entertainment was great."
Cons: "We were delayed due to “no water on the plane”. But appreciated the pilot informing us."
Pros: "Wide seats and head support."
Cons: "First class in Alaska is put to shame by first class in Virgin. I was expecting seats to recline a lot more, for there to be lumbar support, leg support, blanket, pillow, and at least food that was vegan (lactose intolerant)."
Pros: "Flight was good but my first flight was cancelled which gave me a 6 hour layover in Seattle."
Cons: "6 hr delay and arrive at Newark at 7:30 am and have to fight traffic to get home"
Cons: "We got an email saying that the flight was delayed and leaving at 8:39 pm instead of 7:00 pm. We decided leave at 6:00. At 6:00 we got another email saying that the flight was on time. So we had to rush and barely made it on time. we did not take off until 8:00 Pm"
Pros: "Good size seats. Comfortable"
Pros: "The crew was wonderfull, very attentive, pilot got Us before schedule. Overall very pleasant and smooth flight."
Cons: "There was nothing I did not like about the flight."
Pros: "Alaska's crew and equipment continue to be top notch. Helpful and friendly at all times."
Cons: "Newark facilities are severely lacking: poor signage outside security and gate area too crowded leading to confusing mob-scene at boarding. Ground delay of 45 minutes after leaving gate. Gogo wifi connectivity was extremely frustrating: very slow and constantly disconnecting: made it impossible to actually use wifi for work related tasks."
Cons: "Limited choice of movies and my movie discontinued part way through and I did not have time to replay."
Pros: "Absolutely nothing"
Cons: "Second mechanical problem in a row. Flight attendants did not do anything...communication was terrible."
Pros: "Was given two center seats when asked for other sets they moved us up to front so we had more room plus got off faster"
Pros: "The flight was delayed because of the weather conditions. The ground and in flight crew were perfect to handle the situation and they compensated the traveler nicely. They didn't have to do it because it was not their fault."
Cons: "IT was perfect"
Pros: "Staff was friendly and accomodating."
Cons: "Didn't get to thank the whole crew!"
Pros: "Good pilot, helpful announcements"
Cons: "Sat in front of emergency row so couldn't recline"
Pros: "My first time on Alaska. I usually fly JetBlue or Virgin. They had great entertainment options (you have to use your laptop or cellphone) and free wifi for messaging. They staff were especially accommodating and hospitable."
Pros: "The crew was awesome."
Cons: "The airplanewas a bit cramped for such a long flight"
Pros: "I enjoyed a special offer of upgrade to the first class."
Pros: "Watched a great movie without being charged extra! Stewards had a sense of humor & were efficient and kind."
Cons: "Seems like the seats get smaller and smaller."
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "Crew was stellar and everyone else too! Best flight experience in ages! Hundred percent a company all about customer service"
Cons: "All good"
Pros: "Crew is always great."
Cons: "The TV wasn't working at my seat"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "Baby’s on board -_-"
Pros: "fair"
Cons: "nothing at this time"
Pros: "That water was served in a plastic bottle instead of a cup, because I know it's easier to recycle the bottle than a cup these days (also easier to drink out of)."
Cons: "I think for a late night flight the lighting in the plane should be kept on low all the time, because even a small change from dark to low felt harsh when it happened during beverage and snack service."
Cons: "The wifi didn't work, and this wasn't the first time thier wifi was out. I've been flying on jetblue frequently lately and that's my only issue. Everything else was good."
Cons: "Leaving on time. We got in at 4 AM."
Cons: "Would like JB to provide reading material."
Pros: "Seats are comfortable"
Cons: "Provide entertainment on board. Offer a healthy snack selection."
Pros: "Yes"
Cons: "Boarding pass on phone text"
Pros: "The crew was organized and professional."
Cons: "Better meal options but I believe it was limited because the flight was so short."
Pros: "Everything was great"
Cons: "Noting"
Cons: "Everything"
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "Staff was very nice"
Cons: "Our flight said on time until five minutes before we were suppose to take off, when they made an announcement we would be two hours delayed and the screen hadn’t updated When we finally got in the seats were broken - some did not recline and the tv controls were busted and TVs did not turn off. Very uncomfortable seats, hot air little ac, very poor experience with Jet Blue."
Pros: "Ease of boarding, rest comfort"
Pros: "Great service. Also loved the size of the seats and the leg room that I had."
Pros: "On time flight, roomier seat"
Cons: "Airport, IGA"
Cons: "delays, crying children and sniffling sneezing passengers. Restroom was dirty."
Cons: "Delays, changed departure gates. Getting used to this on most airlines these days. Was hoping JetBlue"
Pros: "Crew was very friendly and helpful. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks."
Cons: "N/A"
Pros: "On time"
Pros: "On time"
Cons: "Plane was freezing"
Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."
Cons: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"
Pros: "Everything was great, on time, friendly crew, no complaints."
Pros: "It's comfortable and the staff is friendly"
Cons: "The delay"
Cons: "An hour delay because food services couldn't get their sh*t together."
Cons: "Delayed"
Pros: "Lots of leg room! Flew with Delta on the way up. My 6'5" son and I (5/10") were extremely cramped on the Delta flight, having to sit side ways in the seat for almost 3 hours. Won't do that again. Jet Blue had plenty of room to spare - over 5" to seat in front of us! No comparison!! Thanks, Jet Blue."
Cons: "Lots of hassles at NY airport. Staff did not agree with each other as to what should or should not be scanned...confusing to say the least."
Pros: "Everything"
Cons: "Nothing"
Pros: "Crew was excellent!! Pilot and flight attendants really helped to keep things going despite the many problems."
Cons: "We had to switch planes because of a fuel leak. Then the second plane had computer problems. We left 4 hours after we were supposed to."
Pros: "The terminal"
Pros: "Comfort"
Pros: "Crew was nice. Cabin service was great."
Cons: "Half of channels didn't work. I wish there was a USB port in all planes. This one was pretty outdated."
Pros: "Service was great, smooth landing. Great songs and communication by pilot and captain"
Cons: "None"
Pros: "Smooth boarding process. Terrific crew."
Pros: "really love the seats the crew was awesome! I will be flying jet blue again!!"
Pros: "Got in early!"
Pros: "Everything."
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
Pros: "Everything went very smoothly!"
Cons: "Voice of female announcer at gate--too loud and did not speak clearly=just annoying, not informational."
Pros: "Comfortable seats and legroom Flight arrived early."
Cons: "No Wi-Fi for whole flight. Entertainment video glitch for much of flight."
Cons: "Seats that don't recline especially when the person in front of you can recline. They end up in your lap"
Pros: "Everything"
Cons: "reading lite not working"
Cons: "Flight was cancelled with no explanation why"
Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Cons: "Every thing was good"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Awesome"
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Crew very efficient. Greeted us with a smile. Movies sere good but hard to hear."
Cons: "Tried to get comfort seats but sold out way ahead. Long trip for not much leg room."
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "N/A"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Pros: "Nothing"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Cons: "This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Cons: "the short connection screwed me"
Pros: "Everything was excellent"
Cons: "Excellent job and keep it up"
Pros: "Plane was far too tight. Very uncomfortable for taller individuals."
Cons: "No check in to Minsk from Paris"
Pros: "Everything"
Cons: "Good"
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Cons: "N/A"
Cons: "Nothing"
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Great experiencing getting on and off the plane"
Cons: "Nothing"
Cons: "No power to charge"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Cons: "Nothing."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Wonderful flight attendants"
Cons: "nothing"
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "nothing."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "The airplane"
Cons: "Poor food"
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Pros: "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
Cons: "Would have appreciated a bit more help from the cabin crew"
Pros: "meh"
Pros: "Nothing"
Cons: "Sun Country is the worst ever. The flight was delayed, then canceled, no answer, no manager giving directions, they just gave a number to call and they had 90 minutes of delay to give an answer. 10 hours in the airport for a flight of 3 hours, and they didn't give us even a glass of water. I definitely do not recommend Sun Country and I will never ever again buy a ticket with them."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Cons: "Some of the seats have no cushion effect."
Cons: "Two hour delay. The seats were extremely uncomfortable, it basically felt like 1” of cotton on plywood, the back support kept popping in and out. The staff not pleasant, as in zero smiling, no welcoming on board and they were short with other passengers. It’s unbelievable that snacks are extra when every other airline offers complimentary peanuts/pretzels/cookies. I had to spend $30 extra for my fiancée to sit next to each other, even though we purchased tickets together. As a Minnesota born resident, who now lives out east, this was such a disappointment. I will not fly with again."
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Pros: "Wasn’t notified of a Flight Change. Stranded. Sun Country could do Nothing for me. They blamed Kayak for not notifying me of a flight change. They gave me no options but to cancel my flight or fly an entire day later. Had to spend over $600 for a one way with another airline!!!!"
Pros: "Flight crew was very friendly and helpful. Staff at check in was very helpful in arranging wheel chair for my wife and arranging for us to sit together. Much appreciated!"
Pros: "The staff did their best to reschedule everyone and dealt with a very angry group with professionalism"
Cons: "Spending 10 hours in the airport waiting for a rescheduled flight is never fun, especially when I could've spent more time with my mom instead of rushing to a flight that clearly wasn't going to happen."
Pros: "Boarding was easy / I didn't bring a carry on so I wouldn't be charged but i had a big personal item and was a bit worried but no one gave me any trouble. Attendants were very nice when I wanted more than 1 cup of coffee. Boarding let you sit right there before you got on the flight / seats were right next to the gate. Also booked totally last minute and had a window on first leg, and an aisle on second."
Cons: "Very short on legroom, but that's every airline ( l'm 6 - 4) flight crew friendly, tried a bit of humor. I like convenience of Humphrey (#2) terminal in MSP."
Pros: "On time comfortable ride"
Cons: "No free entertainment. Not providing anything special that would distinguish it from the major carriers. For exampls Southwest and Jetblue provide free snacks and movies."
Cons: "Uncomfortable seats"
Pros: "Very good , safe flight , good price"
Cons: "The seats were short on leg room, and no way to put the seat back to relax or sleep"
Pros: "The flight was booked solid but I was able to get an exit seat for leg room. The flight left on time & arrived early. All around, no complaints!"
Pros: "The crew was AMAZING! Everyone from the staff that helped check me in and check in the luggage, to the gate agents, to the wonderful flight attendants. And the pilots getting us there safe, too, of course! A great team and a wonderful experience for a first time Sun Country flier. Thank you for the wonderful experience!"
Cons: "Really not much. Great job."
Cons: "The way the mechanical delay of a broken windshield wiper was poorly communicated, the 4 hour delay before even ordering the part (confirmed to me by a family member working for the airport) and total delay of 15 hours for the flight proves to me that Sun country is unreliable and will never receive my business again"
Pros: "Nothing that I can say i "liked""
Cons: "Trying to select seating from a mobile was frustrating and took a lot of time, had to pay an extra $15 because no seats were available by the time the mobile site allowed me to pick a seat."
Cons: "15 hour delay with no communication with updates."
Pros: "I like the fact that I finally got to my destination."
Cons: "Sun country did a pretty terrible job of delaying my flight. Instead of delaying it all at once, they pushed it back gradually, a total of 7 or so times, until 16 hours later we finally took off. On top of that, they blamed the weather, yet flights were taking off and landing all around us. The fault was clearly with our particualr aircraft or Sun Country management - or both. As compensation, we received a $200 voicher to fly with Sun Country again. I will likely not even use it."
Pros: "I am still at the airport, the flight that was supposed to leave 3 hrs ago has been delayed for repair. I am happy they are trying g.to be safe but this is a huge inconvenience. The airline thus far has offered a glass of water to its passengers and that was before we had to exit the airplane. How nice"
Pros: "The price of the flight! My luggage got to my destination. Liked flying out of the Humphrey Airport in MPLS."
Cons: "It was delayed about an hour on the way there and about 2 hours on the way home. Sat on the plane & tarmac both ways for along time. Hate having to pay for my luggage both ways."
Pros: "That i did arrive safely"
Cons: "Staff was kinda rude, seem unfriendly didn't want to ring bell for service because I didn't want to deal with rude behavior. Also the business class gets treated like royal, coach we couldn't even receive peanut's, unless you buy it. I spend over 20 extra dollars on food on your plane. I also had to purchase a monitor to watch a movie. I think you flight has poor class."
Cons: "I couldn't select seats or check in online. I had to call and found out their site is not compatible with Apple computers or devices. That is rediculous."
Cons: "No WiFi or Power outlets on board No free snacks"
Cons: "2.5 hour delay in which we were on the plane sitting on the runway. The crew was getting snappish at some people."
Pros: "We overall had really good service, our flight was comfortable, and the people are very friendly."
Pros: "The ease of booking and the competitive pricing"
Cons: "I paid $15 for a premium seat and it was no different from the normal seats, it was just further forward on the aircraft."
Pros: "The woman who checked me in was kind and gave me a better seat without prompting-which I appreciated. Too bad it didn't make much of a difference in the end, since I was stuck in that seat for an extra hour waiting to take off...."
Cons: "Boarding always takes such a long long time. Why does it take so much longer than any other airline? Ended up leaving over an hour and a half late. Absolutely unacceptable. Sun Country planes are so so cramped. Hardly even enough room to walk up the aisle. Was a truly miserable flight and overall experience. Yuck. Definitely avoiding Sun Country in the future - even if the fare is least expensive, it's not worth it."
Pros: "The crew was nice."
Cons: "Food and entertainment you had to pay for it when in othet airlines food and entertainment is already included. Also, as far as carrying- on luggage and additional luggage your policies are confusing."
Pros: "Flights were on time. Attendants were helpful. Seats were comfortable enough. No entertainment system or free pretzel's or nuts - But for the price I think that's totally fine. I bring my own snacks and Kindle anyway. Would definitely fly again."
Pros: "Always on time."
Cons: "Plane"
Pros: "No snacks offered, just the essentials"
Cons: "It was painless"
Cons: "Purchased the flight ticket for my friend (used Kayak and was redirected) received confirmation email. When my friend show up at the airport counter HE COULDNT BOARD! Ticket wasn't paid by that company to airline ! And I was not notified (call or email whould be nice) So he was ending up buying last minute ticket at the counter at the double cost!!!!"
Cons: "Old plane, no power or Wifi"
Cons: "Flight was purchased 8/2016 but never ticketed and subsequently cancelled by the airline. I was never informed until I tried to check in online. I was then told the only thing I could do was to purchase a $1045 first class ticket or buy a one-way with a different airline. Customer service was not very helpful for me or for the airline's business."
Pros: "All of the staff were very polite and boarding went very smoothly. Beverage service was excellent and the staff was helpful when people were asking questions. The pilot clearly communicated with everyone, he over hammed up the Minnesota accent but it was a bit funny. I enjoy flying Sun Country due to the friendliness of the staff over other, larger, airlines."
Cons: "There was a family of 7 with 5 children, one of the boys was quite loud and was up and down the length of the plane, yelling because he needed a coke and to go to the bathroom. Not much was really done to attempt to suggest to keep him quiet and seated, so I was unimpressed with the staff in that aspect, as it is truly unsafe for him to be running around if we hit a patch of random turbulance he could fall and get hurt. Then, there was a group of teenage boys sitting directly behind me who kept changing seats and shifting around. Which, changing seats is fine but it was constant for the first half of the flight. I do not expect my flights to be silent but I do expect them to not be as "eventful" as this one."
Pros: "The staff helped get a full flight underway in a timely fashion without being rushed."
Cons: "Checking in was smooth however the loading was not organized."
Pros: "I like the fact that it was on time"
Cons: "the space was minimum and the flight attendants were not responsive to my questions."
Pros: "Nothing!"
Cons: "A broke down plane, a 12+ hour delay, dinner vouchers given 10 minutes before departure, a $300 voucher promised at JFK but unfulfilled in MSP...what else can I say, the day was spent trolling the halls of Terminal 4."
Pros: "Sun Country employees were pleasant and helpful from the check-in desk to the flight crew."
Pros: "This really is a tight little operation. I was impressed by their timeliness and efficiency."
Cons: "There was no "in seat" entertainment; however, they provide a rentable unit with preloaded movies and TV shows."
Pros: "The crew as friendly and amenable. Beverage service was fine but snacks had to be purchased."
Cons: "The leg room in the flight was terrible. The preferred seats were no different from the non-preferred, but cost $15 more just to be in rows 1-10"
Pros: "Overall flight was good once we boarded."
Cons: "Flight was delayed 3 hours due to other delays."
Pros: "Flight departed and arrived on time"
Cons: "The seats couldn't recline and i had the middle seat which made it worse"
Pros: "The crew was polite and nice"
Cons: "You don't get a snack or anything, there is not even radio to entertain you while flying and if you want a tv it's extra and not offered until later in the flight when it's not even worth it. Also there is only one bathroom in the back, the front is for the three rows of first class. I was in row 4 which was not convenient."
Pros: "Crew was nice! Drinks and snacks were available. Soft drinks are free."
Cons: "Descending was a bit bumpy. Seats are very close together with very little room for comfort. Aisle is very tight."
Pros: "Polite airline attendants and clean plane."
Cons: "Screaming kids. Flight departed late. Only beverages"
Pros: "Comfortable seats, good service."
Cons: "The plane was late to the gate because the prior flight was late pushing back. Not Sunday Country's fault"
Cons: "No one explained why it flight was delayed. Our new time was delayed by another hour and a half without them even acknowledging that. Seats were extremely small."
Pros: "Boarding was fast and efficient"
Cons: "The crew in first class was indifferent at best. They seemed to hate life and their customers alike. Not what you expect when you pay extra for first class."
Cons: "The crew seemed like they didn’t know what they were doing."
Pros: "Attentive and very polite flight attendant"
Cons: "Restroom seems to get smaller and smaller"
Pros: "Nothing"
Cons: "Flight status"
Cons: "more room, better boarding procedure, on time take off"
Cons: "Seat was very hard and uncomfortable"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Cons: "Delays"
Cons: "Not gotten cancelled on August 18 and delayed for 24 hours with no compensation for hotel we had to get. Then would be nice to not get delayed 4 times on today’s flight arriving home at 2 in the morning on a day we HAVE to go to work because we already are in trouble for missing previous day."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Pros: "Arrived at destination safely."
Cons: "Erratic flight info- first it was on time, then 45 minutes late, then 5 minutes late. Plane had crumbs and peanuts all over the floor when we boarded. Flight was very turbulent."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "Crew was kind!"
Cons: "Seats bigger"
Pros: "on time"
Cons: "n/a"
Pros: "Prompt on time service."
Cons: "N/A"
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Terrible customer service."
Cons: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."
Pros: "Comfort and crew"
Cons: "Food."
Pros: "Great crew. So friendly and accommodating."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Cons: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "On time and arrived early!"
Pros: "The fly departed on time"
Pros: "The employees were nice. That's about it for positive words."
Cons: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
Pros: "Everyone was pleasant & professional"
Cons: "N/A"
Cons: "The seats were very uncomfortable"
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Cons: "Never enough leg room!"
Pros: "Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak."
Cons: "Would appreciate a USB port or an outlet."
Pros: "The flight attendants were amazing. I enjoyed the in flight entertainment and overall flight. The flight was only a couple of hours so there were no meals. I enjoyed a hot cup of tea during my flight. I was able to take a quick nap during the initial flight and catch a movie on the way back."
Cons: "The terminal at LGA is undergoing renovations, I had to take a shuttle bus to my gate. The shuffle down stairs, bus ride, and lines for boarding were annoying."
Pros: "NOTHING"
Cons: "They said my flight was cancel due to weather but ten minutes later my plane left towards Dallas without me. I had to stay in the Airport till 9:30AM the next morning."
Pros: "Flight was good. No delays. No hassle"
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Cons: "When I spoke with a manager he was callous and told me things happen."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "NOTHING"
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "Didn't take this flight"
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Pros: "On time"
Pros: "The flight attendant was nice"
Cons: "The flight was delayed by almost 2 hours. Then when we got on the plane we sat on the runway for over 2 hours. We weren't offered any food or beverage until after 2 hours of sitting on the runway. First class was given drinks before the plane even went to the runway. They were very inconsiderate of us in coach. First class was more important. All we got was a drink and crackers after 2 hours of sitting on the runway"
Pros: "Nothing"
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
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