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Cons: "Serve cofee"

Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."

Cons: "The food was pretty terrible, especially the egg breakfast."

Pros: "Easy boarding"
Cons: "Not as friendly as I hoped"

Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."

Pros: "The flight was too short for food or drink"

Pros: "Plane on time plane in reasonable condition"
Cons: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"

Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."

Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

Pros: "Said it all above"
Cons: "Said it all above"

Cons: "Delayed flight"

Cons: "American Airlines is always late"

Cons: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."

Cons: "Took forever"

Cons: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."

Pros: "Nothing very unhelpful staff also very rude"
Cons: "How they sell a ticket without seats available?? Very unpleasant flight! I will never buy through kayak.com and never will flight with American Airlines again"

Pros: "Liked how good he crew was"
Cons: "How late the take off was and boarding and landing an hour later then expected"

Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"

Pros: "Online check in scanning my phone and having my seat already picked out. Informative while on the flight and great spacing. Also like to know that there still is free carry ons allowed."

Pros: "Good flight, planet of room"

Pros: "Faux Leather seats on the flight Good overhead compartment space Decent legroom"
Cons: "The booking agent poorly scheduled our connecting flight in Charlotte as by the time we hit the ground, our next flight was boarding and the landing gate was way across the airport from the connecting gate. Needless to say we missed our flight and had to wait for 7-8 hours to fly out."

Cons: "Missed first round of golf. Have no clubs or clothes. So far this sucks."

Cons: "Bags left behind."

Pros: "The flight was painfully uncomfortable for me, as a tall and not particularly small person. I should have known better than to take the window seat (Orlando to DC was painfully uncomfortable because I just don't fit in those seats). The in-flight service was good, but I was glad when this flight was over."
Cons: "Mentioned above"

Pros: "the team was great, boarsing smooth, arrived early"
Cons: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"

Pros: "On time departure and arrival"
Cons: "Boarding experience was terrible (no family boarding, very rude agents, slow). Flight was average with no communications from crew. Southwest Airlines whenever possible for now on..."

Cons: "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."

Cons: "The check in process took to long. In line more than an hour."

Cons: "I've boycott A.A. for 15 years now. The only reason I flew is because I didn't have a choice with my connection flight. They still suck.!"

Cons: "No tv screens or entertainment"

Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."

Pros: "Enterteiment was Very good. Plane New."
Cons: "Attendants did not give me coffee. Just yougurt. Nobody offered. But esse offered to Others."

Pros: "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
Cons: "Leg and knee space stink for basic economy, especially as a big guy (6'4")."

Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."

Cons: "The flight was delayed 2hrs when we landed had to wait on tarmac for 30 mins to get to gate"

Cons: "Flight was delayed 2 hours and another hour once we boarded. Traveled with small infant and no priority boarding or early access, even though flying alone. Charged for any checked bags"

Pros: "Excellent"
Cons: "Nothing"

Pros: "The plan the people an service."
Cons: "Nothing i did not like"

Pros: "No delays except for weather."

Cons: "food was cold and the soda I had had no gas."

Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."

Cons: "I did not get to go on my trip because I was told that I couldn't travel outside of country on a one-way ticket and when I call the airline customer service number they were not helpful either. I lost my money and flight, they wouldn't even let suspend the ticket for later used. Worst experience ever"

Cons: "I didn't like the fact that if you're cold on the flight unless you're flying first class, you're subject to freeze the entire ride to your next destination. I was told " we only have blankets for 1st class boarding only". So my economy class is not expensive enough to be comfortable and warm on our trips as we'll. I think its very ridiculous, and immature that because I fly a different class of flight im subject to be very uncomfortable the rest of my flight. Someone should do something about this prejudice rule against flyers."

Pros: "Nothing"
Cons: "I have to many delays. And luggage missing"

Cons: "The lack of communication, I received an email about my flight changing at 9am but I did not see it because I was at the airport. No one at the gate said anything to us until we started going to the counter. I was switched to a standby flight which the employee thought it was more important to get an employees husband on and offered me a seat for $1,300 in first class if I wanted to get on "that bad" or another flight 3 1/2 hours later that would not qualify me for a lunch ticket. That 1:40 flight was delayed and we stayed sitting in the plane waiting for permission to leave at 2:56pm. I was to be in NY at 3pm to meet my family on other flights but I got there at 6:30pm while they waited for hours!!! Communication is very important, I know that incidents happen, but this was ridiculous! The flight attendants even ran out of free pretzel snacks and offered items for purchase. Will not forget this experience for a while."

Pros: "our flight was changed from Kansas to Chicago to Cleveland Everything was eine."

Pros: "No issues with the crew, flight."
Cons: "The seating is small and crapped. Very crapped."

Cons: "Na"

Cons: "Just wish they had electricity to charge gadgets on the flight (even Megabus has that these days!)"

Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"

Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"

Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."

Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"

Pros: "Cost"
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"

Cons: "$50 bag fee for small carry on is punative."

Cons: "More space under the seat in front of me for my carryon"

Pros: "Crew unfriendly, unprofessional, and not courteous,"

Pros: "Love Allegiant!"

Pros: "Comfortable and inexpensive tickets"
Cons: "It was all good!"

Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."

Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."

Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"

Cons: "Unfriendly Flight attendants"

Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."

Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"

Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."

Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."

Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."

Pros: "Nothing"
Cons: "Super rude personelle"

Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"

Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"

Pros: "Nothing to like!"
Cons: "Allegiant has an obscure boarding policy that shuts down online and in-person check-in 45min before departure. We got to the Allegiant desk 35min before departure to get our boarding passes and no luggage to check, and were told we missed the flight because check-in wasn’t allowed anymore. That policy should be made very visible and clear to anyone buying tickets on Allegiance as no other airline does that to passengers. We lost 4 tickets and had to buy tickets for a flight the following day. Horrible experience!"

Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"

Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"

Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"

Cons: "Baggage claim very slow"

Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"

Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"

Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."

Pros: "on time, hepful personnel"
Cons: "my gate checked luggage was lost"

Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"

Pros: "From entering the airport, gate, and plane- nothing is more pleasant and efficient than Allegiant flights. I was able to attend my grandsons bday and back by start of the next week- round trip at REASONBLE prices! Thank you."
Cons: "I am ok with it but the walk way was so filthy on my return trip. I know plane was late and we boarded late... but a really quick vacuum would have taken only a few minutes. I realize it was messy from cl"

Pros: "Nonstop on time and as expected"

Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."

Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."

Pros: "I never have any issues. Everything is always great."

Cons: "Did not check in or take this flight. Trip up to NJ was so bad I could not fly back. Tried to contact company and was told they could not assist in anyway. So lost ticket cost. Live and Learn. Do not fly this line."

Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."

Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."

Cons: "Nothing"

Pros: "Best flight for its Price. It was on time."

Pros: "didn't like anything"
Cons: "delays"

Cons: "Our flight was delayed dor 10 hours."

Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"

Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."

Cons: "Seats were very uncomfortable"

Pros: "flight took off on time"

Cons: "No leg room!"

Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."

Pros: "Crew was very friendly"
Cons: "Turbulence, but other than that it was quick"

Cons: "My flight on Monday night was delayed til Tuesday morning, at the last minute, defeating the whole purpose of my trip"

Pros: "Ease of changing flights same day"
Cons: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"

Pros: "Ditto to above"
Cons: "Ditto to above"

Pros: "UA terminal was incredible with many dining and shopping options. Flight left on time."

Cons: "Flight was delayed. Food was not good."

Pros: "Safe flight !"

Pros: "I arrived without dying or the plane crashing."
Cons: "The plane interior was was cramped, old, dirty, and held together with caulk. I'm not a big person, but this plane interior was designed for midgets or children. Needs to be modernized, updated, and cleaned! I did not feel safe on this flight. Also, this flight was delayed for no apparent reason in Newark, which is also a poorly designed airport with confusing gates which are placed too close together so announcements are not clear."

Pros: "Quick, smooth flight"
Cons: "Delayed twice - ostensibly because gate not available, but I was in gate area and could see that the gate was not occupied. More candidness would have been appreciated. Insufficient charging stations in United gate area in Newark. Lots of folks wanting to charge phones and other electronics, but only one charging kiosk for hundreds of folks waiting to board two flights."

Cons: "She ddle from one gate to other horrible...having to go out into the cold wet weather...waiting for a elevator...not good"

Pros: "Advised at outset that flight might be a bit bumpy so prepared us and no drink service. I just slept."

Pros: "Mary at the counter for the airline provided excellent customer service and really went out of her way to get us home due to we arrived at the airport a little late"

Cons: "The plane was late, the gate was changed after being brought to the first gate by wheelchair, the plane interior did not smell fresh. It had an unpleasant lavatory smell."

Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("

Cons: "I was late to Cleveland. Thank you.... not."

Pros: "The price was right and the flight was direct"
Cons: "Overhead is always a huge hassle. Airlines should just stop offering overhead storage to make embarkation/disembarkation much faster."

Pros: "it was very comfortable"

Pros: "Food and in flight service"
Cons: "Nothing"

Pros: "The staff was friendly... I liked the dimmed lights... The free beverages n options to purchase alcohol... The flight was quick and steady"
Cons: "When I got to my seat I had to use a wipe to clean it because there was what looked like either throw up or oatmeal on my seat.... The pocket in front of me was filled with trash like an empty water bottle, a bag of chips and dirty napkins (they were very big so it was obvious that no one cleans between flights)... Also it didn't matter how many times I tried connecting to the wifi, I couldn't and I was willing to pay for it to because it was important that I work during my flight."

Pros: "Nothing in particular"
Cons: "Uneventful"

Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."

Pros: "Boarded ontime"
Cons: "Sat on runway in hot plane for 45 min"

Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."

Pros: "A very smooth ride"

Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."

Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"

Pros: "That the plane finally embarked from Newark to Cleveland."
Cons: "Flight was two hours late. How can a one hour flight be two hours late in the month of May? The blaring ads for Direct TV were obnoxious. You could not control the volume of the transmission. Please ask yourself how many passengers to Cleveland, on a one hour flight would purchase service"

Pros: "The steward on this flight was very attentive. He anticipated my needs and those of the other passangers."
Cons: "This was a turbo jet and was very noisy. My seat was in the front and there was very little leg room. Fortunately, I am a short and and short legged."

Pros: "Friendly and attentive staff."

Cons: "While people were waiting on delay their was no effort made to get people seat locations. When time to board their was a line of 30 people getting new seat location before they could board the plane. A seat location I had for 3 months and checked in Ft. Myers 8 hours earlier was occupied so I was told very rudely to get in line behind 30 people to get new seat location. It took over an hour to board plane before take off. There was non English speaking customers who received no help boarding plane finding seats because crew was laughing joking with other passenger. They tried to put a non English speaking passenger in exit row. I paid $25 to check a bag to find passengers getting free bag checking at gate."

Pros: "Was a good flight, quick and direct. Crew was polite and friendly."
Cons: "Too many people crammed into the space; same as most other flights though."

Pros: "A little better"

Cons: "They did not have TV and no wifi it was terrible. They only gave me a cup of soda nos even a potato chips which other airline do give."

Pros: "Courtesy"

Pros: "The flight attendant were super nice. Really nice people"
Cons: "The flight was delayed almost 2 hours. Then the guy on the front desk was really rude .. Maybe because I'm Latino? I mean he was super friendly with a white guy and a African American girl .. But with me .. Rudeness and bad service .. I said "hello , how are you?".. He didn't answer .. I told him when I did my checkin my boarding pass had "See agent" in the seating section .. He just took the ticket and gave me the last sit available on the plain even though I arrived almost 3 hours before the original departing hour .. I don't know .. It might be the only available sit or it was just a racist thing .. Who knows .. Really disappointed with United. I'll go back with Ameican Airlines."

Pros: "Boarding process on time."
Cons: "The waiting time for my connection flight."

Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."

Cons: "You had to buy food or snacks and buy tv connection seats are super uncomfortable"

Pros: "We got to LA earlier than the itinerary said"
Cons: "We dont have room to move wile we are sitting. Very limited space. We did not got informed were to get our lugagge"

Cons: "Boarded plane to find out that there was no crew available. Got off and were told to wait for further instructions. Three more delays until finally leaving 3 hours late. Was told at one point we could try to get on another flight on standby. Went immediately to gate but told they had already closed the doors. Very frustrated with United management."

Pros: "Very professional crew"

Cons: "Flight left almost two hours late, missed connecting flight, alternate flight cancelled, United Club wouldn't pass-holders in club. Had to sleep in airport."

Pros: "The flight attendants were very pleasant."

Pros: "On time arrival."
Cons: "Turbulent Flight"

Pros: "I had two seats to myself because it was a small flight. I was able to sleep most of the flight"

Cons: "Never took second flight it was canceled. I was very upset"

Pros: "We arrived almost an hour early! I didn't know that was possible!"

Pros: "The service was awesome!"

Pros: "The bigger seat and more room"
Cons: "Flight attendants not walking around and pick up the trash. I had to take the trash back to the garbage. I saw the ladies just chatting in the back."

Pros: "Seats were comfortable for a short trip"

Pros: "Arrived 1/2 hr early"
Cons: "TSA backed up 45 min"

Cons: "The delays"

Pros: "Quick boarding"
Cons: "N/A"

Pros: "seats were comfortable"
Cons: "we had to pay so much for a drink and chips"

Pros: "Once we started boarding and were on the plane all personnel were very accommodating and got us to our destination quickly."
Cons: "The amount of delays. The departure and arrival times was a major reason I flew with Frontier to begin with, so without that I have little incentive to fly with Frontier in the future. At the check-in counter it seemed unorganized. The automated check-in machines were not working properly and customers were not helped in an orderly line when I had to check-in at the counter."

Pros: "The plane was very clean, Boarding was relatively organized and our flight left right on time and arrived early by 10 minutes so that was terrific."
Cons: "For the price, I suppose I shouldn't be too picky, but the seats on this aircraft weren't comfortable. My row didn't recline at all. The shape of the seat didn't allow much change in how you sat. For only 2 hrs. I survived but any longer would have been painful. Also, the speakers were extremely loud - they kept announcing things throughout the flight at high volume. Again - a relatively short flight and I arrived safely with my luggage."

Pros: "We took off and landed on time. The support staff was friendly. The airport in Orlando was a God awful mess so no matter what airline you were flying today out of Orlando, it would have been enough to make a priest swear We missed our flight but were rescheduled in a very timely matter by very pleasant Frontier staff."
Cons: "I absolutely hate all the fees for this and that. I started flying in the days of stewardesses who dressed up (not that a give a fig about that really) and meals were included. It's really difficult to come to terms with being charged for water. I made a mistake when booking and had a checked bag outbound and then a carry on returning which should have been a checked bag. I played hell trying to get this matter straightened around a few days before and then again while I was checking in for the flight. I finally requested to speak with someone higher up the food chain, and she managed to make things right in short order. Of course, there was no $5 refund. Why did it take 20 minutes of time to do this? In order to save us both from this type of thing in the future, I will avoid booking with Frontier. I think one has to be more organized than I to do things with a no frills airline."

Pros: "The flight was smooth and everyone was friendly n plane was clean"
Cons: "Someone took my bro Jordan red flip flops and we put them in the suitcase before we checked in are bags cause he changed into tennis shoes and put his sandals in his suitcase.. not happy that are bags wasn't safe ... wish I knew who to call to complain.."

Cons: "The fee to pick a seat and bring (1) carry-on was nearly what the flight cost. This airline is a joke."

Cons: "The child behind me that kept kick king my seat and screaming who's parents didn't stop him and had a poopy diaper they didn't change made the flight really unpleasant."

Pros: "Hilarious flight crew- funniest intro and safety tutorial to date."
Cons: "The flight was so cold the entire time and the bathrooms were not kept up."

Pros: "It got me home"
Cons: "Boarding flight just to get off for 20 mins and reboard due to crew member calling off Someone took my window seat I paid more for"

Pros: "I paid for priority seating which included one carry on and a checked bag. Totally worth the extra fee."
Cons: "Snacks not included in fare. You have to pay for drinks and snacks."

Pros: "I was able to checkin online and make payment for checkin bags in advance."
Cons: "Even though I had already checked in in advance including checking bag payment, I still needed to wait in a 30+ minute long line to walk to an agent to give the bag and get new boarding passes."

Cons: "Everything. Will not fly this airline again"

Cons: "Plane was hours late"

Pros: "The crew was great. Very helpful and pleasant. The plane was clean and comfortable. I would definitely fly with Frontier again. Was very happy to get a non-stop flight!!!"
Cons: "Would have liked something to eat other than snacks"

Pros: "I enjoyed the friendliness of the crew and everyone working to help us enjoy our flight."
Cons: "The fact that I had to pay an extra amount for my bags"

Cons: "I did not like that it took 30 mins for us to retrieve our luggage some individuals had taxi's and uber driver's waiting which cost more money since they are idling outside."

Pros: "Great"

Pros: "As a family of five I was happy we were all placed in the same row automatically"
Cons: "No issues"

Pros: "Flight was on time. Friendly and helpful attendants."
Cons: "For the price, it's difficult to be ceitical"

Pros: "Friendly crew, new plane, very clean, well done"
Cons: "Seat would have been uncomfortable for a longer flight"

Pros: "I liked everything from check in to boarding, loved my flight and the employees where nice."

Pros: "New aircraft excellent staff"
Cons: "There's no exiting instructions"

Cons: "TSA out of MCO terrible"

Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"

Pros: "newer plane, nice crew, good rate"
Cons: "delayed flight, price gouging for carry-on luggage -- if you have to charge for carry-ons, charge of $30-$60 is boarder line hostage taking."

Pros: "Punctuality"
Cons: "Charging carry on"

Pros: "Airplane crew were very pleasant."
Cons: "Having to pay to get a seat is a hidden fee. You claim to be cheap. But that quickly adds up the price. Additionally, one of our luggage was stolen and the other was mysteriously placed at the ticket counter instead of on the luggage belt. And the way my complaint was handled for the stolen luggage....I am not pleased."

Pros: "I had a seat in the first row and it was nice not being congested."

Pros: "Can't beat the price."
Cons: "Airbus jet we flew both ways did not have reclining seats and service tray was only 4 inches wide."

Pros: "Offer the pops for free. Very light snacks. Something could be offered. I wasn't even asked if i needed refreshment.whether to purchase or not."

Pros: "Very friendly staff and newer slightly reclined seats"
Cons: "Everything standard was an extra cost, did t even get a free drink"

Pros: "convenient flight times; on time statuses. although it may be somewhat unrelated, I loved booking my first time thru Kayak as another option/adjunct else I probably would not have flown Frontier!"
Cons: "I know it's won't be viewed seriously but I hear a lot of people gripe about it -- no free snacks and beverage."

Pros: "The price was excellent smooth process look for my next adventure!!!!"

Pros: "On time, friendly, helpful staff. Good price"
Cons: "No frills. Not upfront with extra charges which is a disguise for the true fees to fly."

Pros: "I haven't flown in about 15 years and was quite surprised by the skill of the pilot and 1st mate during turbulence and landing. The rest of the crew were very friendly and ready to help with anything needed. Online check-in and printing of my boarding pass to make things go faster"
Cons: "The carry on policy. You should get 1 bag besides your purse/briefcase for free."

Pros: "Great price from Orlando"
Cons: "Seats were very uncomfortable and did not recline. Only a 1:45 long flight. Anything longer would have been torture."

Pros: "Flight was on time leaving and we actually arrived home early the male flight attendant was hilarious he wore a red clown nose and was making everyone laugh really good for the kids"
Cons: "Even though I knew about the carry on rule from reading the info on the website I think it's crazy that they charge you to bring a carry-on"

Pros: "I like the fact that I was able to get a last minute flight to see my grandmother for a great value."
Cons: "I think the cost of the carry-on bag is to pricey. I would suggest bringing the price down $15.00 or $20.00 less than it's currently price. Another option would be to just based the price with a carry-on included. I think you would get a better response from your customers. Also take the last row off of the plane no window even though you have a window seat."

Pros: "all excellent"

Pros: "On time."
Cons: "I have sat in more comfortable church pews."

Pros: "New plane. On time departure. If you are aware of all of Frontiers charges, it was great."

Pros: "Nothing"
Cons: "1) I was charged 27.00 for each seat 2) I was charged 40.00 for each Carry-on 3) I seen no note of the above additional when booking the flight"

Pros: "OK"
Cons: "No claims"

Pros: "My husband, son and I were able to fly to Florida for a vacation even though we didn't think it possible this year. We all took one small carry on with no charge and were prepared with our own snacks and drinks. It was great!!! Thank you for making it possible for us to fly!! We will absolutely do it again."

Cons: "there is an extra charge for EVERYTHING"

Pros: "Our flight was on time, the staff was fairly friendly, and the plane seemed clean."
Cons: "What I didn't like was ... AFTER purchasing 3 round trip tickets, I found out we had to pay extra for our two carryons, and when I went to select seats, had to pay extra for those, too, if my husband and I wanted to sit with our son. Didn't feel the cost was a good deal after we had to add another $212 to our purchase. I will definitely read reviews before buying tickets again, and try another airline."

Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."

Pros: "The modern planes and on time arrival and departure."
Cons: "Unfriendly check-in staff, unpleasant crew members and pokey seats. Having to pay for water on a 3.5 hour flight took cheapness to a new low. My first experience with Spirit Airlines will probably be my last."

Pros: "Got to our destination quickly"
Cons: "I'm 6 feet tall. No leg room with spirit."

Pros: "Got what I payed for and had no issues"
Cons: "advredge flight"

Pros: "We had a weather delay— so we sat in the plane for 3 hours before we left. Should have had the option go leave."

Pros: "Nothing. How could a flight not give free water? People need to take meds and should be required to pay $5 for bottled at the terminal. Everything is just highway robbery. Some folks don’t even have a credit card or fir that matter the cash."
Cons: "I was totally humiliated at the gate when I was taken off line because I had one extra bag to carry on. I was then charged $65 to then bring it on board an additional $20 to secure a sit since the flight had been over booked. The flight was delayed for the late arrival of on board staff. Most of the passengers were flight crew either connecting."

Pros: "Absolutely nothing"
Cons: "Bag drop off was unorganized and slow causing a delay in departure, causing a 2 hour flight to turn into a 7.5 hour ordeal with uninformed and unpleasant staff. I sat on the plane from 3pm-10:30. Staff had no clue and charged everyone for food. You get what you pay for & im never flying Spirit again."

Cons: "I booked a flight from San Diego to Cleveland with a 12 hr. layover in La Vegas. Spirit customer service demanded that I pay $40 for my bag for each of the flights. I've been flying for decades & never had an airline charge TWICE for bagagge all cause of a connecting that they said was due cause the 2nd flight was not departing on the same day..."

Pros: "Seats up front"
Cons: "Noisy passengers and flight attendants did nothing to keep the noise down! Several passengers were upset about it! Being awoken"

Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."

Pros: "The crew was great and did their best to make the flight smooth. The plane was a pretty color yellow..."
Cons: "Baggage fees were ridiculous. If you check your bag, it's $52. If you carry on, it's $57. During the flight, you pay for any beverages or snacks. Also, we purchased our tickets together, obviously to be sat together. On our return flight, we were instructed to purchase seats if we wanted to be together, otherwise there were no assignments. We got charged an additional $40. Overall, we spent an additional $200! We chose this airline for the lower fares, but they get their money back by charging for everything. You pay for everything. I was very dissatisfied and likely to never fly this airline again."

Pros: "Kind attendants"
Cons: "Too many "hidden" and extra costs"

Pros: "Landed early"
Cons: "-"

Pros: "Nothing"
Cons: "Had to pay $52 to check bag"

Cons: "No leg room and delayed one hour"

Pros: "Nothing"
Cons: "I wasn't notified that the flight was gonna be delayed! Waited over an hour being lied to every couple of minutes that we ready to board and nothing happened !!! Last time I fly with this airlines and will definitely let others know my experience terrible terrible !"

Cons: "Their pilots had been on strike for days. They kept us waiting at the airport on my return flight for three hours before telling us the flight was cancelled. They should have started rebooking us on other flights as soon as we got there. By the time they cancelled the flight all the other airlines at the airport were closed. They told us they couldn't help us and we would have to call their 800 number. I was on the phone for 3-1/2 hours on my outgoing flight and didn't have that much time for this flight. They didn't care at all about their customers. In the end it cost them more because they put us up at a hotel for the night and gave us a meal voucher."

Pros: "I am handicapped and everyone was most helpful."
Cons: "Seat comforts Leg room limited. I do not like the A319"

Pros: "Clean new looking planes, nice people. Amazingly on-time departing and arriving."

Pros: "Cheap"
Cons: "They cancelled the flight with 15min before boarding notice. Did not get to destination."

Cons: "I was suppose to get a refund because I cancelled within 24 hours of making the trip and I was told I was going to receive one but I never did."

Pros: "Nothing."
Cons: "I was on a Spirit flight."

Cons: "Seats dont recline!"

Pros: "N/A"
Cons: "Had an emergency, missed my flight, had to buy another ticket to Detroit instead of Cleveland"

Pros: "The flight was good. The crew was nice. Direct flight to Orlando."
Cons: "No entertainment. Seats could be a little more comfortable. Have to pay for drinks or snacks, even water."

Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"

Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."

Pros: "The flight arrived on time"
Cons: "Our granddaughter's stroller and car seat were not available to us at the gait and we were directed to collect it at the baggage claim area. These two pieces had not arrived in the baggage claim area as well. Therefore, we contacted the airline representative in the lost baggage office. We spent close next two hours trying to locate the missing pieces to no success. We were provided a substitute car seat for her and as we were a minute from our destination in Solon, we received a phone call that those missing pieces were located (we don't know where in the airport) and delivered a couple of hours later. It just speaks to the incompetence of the Spirit airlines staff. I do not think that we shall again fly Spirit in the near future, nor shall we recommend it to other family members or friends."

Pros: "Friendly, efficient crew. Arrived to destination ahead of schedule. Very affordable ticket price."
Cons: "No frills at all - try to upcharge for everything: bags, food, seat selection, etc. It is definitely a budget airline."

Pros: "seating was comfortable"
Cons: "no pretzels or pop without a charge?!? and 150.00 for 3 bags?? robbery!!!"

Cons: "I like nothing about Spirit airlines. For starters, Spirit stresses that you print your boarding pass ahead of time or you will be charged $10 to speak to an agent at the airport. (Wait, isn't that the agent's JOB - customer service?) Imagine my surprise when I arrived and then had to wait in a line to speak with an agent to check my bag. This is a terrible airline. It really is not cheaper than others when you consider paying for your bag (to check or carry on), that bag can only weigh 40lbs max, paying for WATER on the plane, paying to choose where you sit. Its absurd, really. The seats on the planes do not even recline. Good luck using the tray table for anything other than your $5 cup of water. Its the smallest thing I've ever seen. Choose another airline."

Cons: "Bags cost as much as 2 tickets, seats on the plane uncomfortable, delays delays delays"

Pros: "Cancelled my flight to cleveland offered me new flight 2 days later staff was not accommodating had to find my own flight back next day at 3x the cost they refunded me"

Pros: "Excellence service! The electronic check in was great and easy. The people I talk to on the phone more than willing to help. The hostesses on the plane smiled friendly accommodating. On time pilots and great take off and landing"

Cons: "Poor organization. Long lines because of fog delay in the morning. Waited more the an hour to just drop my luggage off. No Spirit employees to direct you on which long line you should be in. Had to rush through security. Then they where playing gate roulette. Changing gates constantly but not changing boards so no one knew where they needed to be. Delayed because for some reason we had no crew. Then finally an hour after we were supposed to take off they cancel our flight due to weather. Clear sky in florida and weather was fine in cleveland. Then long lines again to try and rebook and get luggage."

Pros: "Simple boarding procedure and on time flight"
Cons: "Had trouble checking in online. Seat selection was a bit vague as to whether you were choosing seats for both flights or just one leg"

Cons: "delays on trip down and return trip"

Pros: "Spirit staff was very helpful."
Cons: "Equipment problems caused a significant delay."

Cons: "My flight was delayed 3 hours. Supposed to leave at 9pm, but instead leaving at 12pm. I arrived at the airport at 10:15pm to check in and no one was at the counter to check me in, nor anyone at the security gate because they had closed down for the evening. I was not the only passenger that was left standing alone. I called spirit and they were no help. I missed my flight, and I wasted $400 dollars. I don't understand why no one would be there if it was there fault that the fight was delayed. Not my fault. Needless to say, I will never use Spirit again and I will make sure anyone I know, never uses them either. I called Spirit later and requested a refund, and I still have not seen this. I am highly disappointed and angry."

Pros: "not much, direct flight was the only positive"
Cons: "cannot even get a water for under $3.00."

Cons: "Didn't like all the extra charges!!!! Didn't like unprofessional ticket agents and flight attendants. (not good to have panicky flight attendants in turbulence) Didn't like the three hour delay getting home Cramped seating. Sodas were $3!!"

Cons: "Someone took my window seat and wouldn't move. People next to me kept bumping into me repeatedly."

Pros: "Quick and easy"

Pros: "The leg room in the emergency rows made it comfortable. I had to pay $29 extra each way to sit there, but it was comfortable nonetheless."
Cons: "My luggage is ruined. It was dripping wet so much that there was a puddle on the belt after I picked it up. The handle was ripped away from the bag and is beyond repair, and the hard plastic liner inside is now in about 400 pieces. The ticket agent at the Ft. Myers airport was rude and somehow manipulated the scales so we had to pay even more to check our bag. The scale numbers kept changing and going up right in front of me, even though the bag was sitting completely still on the scale. I will never fly Spirit Air again. There was no question about what luggage we would be taking during initial booking, which meant we had to pay even bigger fees during check in 24 hours before our trip. It's also unbelievable that they don't even offer water to their customers during a 2 and 1/2 hour flight without charging $3.00. The fare was way more than if I would have just booked with a more reputable airline."

Cons: "Plane from Vegas was delayed which caused me to be late for my connecting flight in Dallas which caused me to have to fly to Alanna and have a six hour layover then get to Cleveland and my baggage was still in Dallas that was a problem thing get my luggage until the next day."

Cons: "I booked my flight through Kayak so when I went to sign in online through Spirit.com I was unable to do so. It would be nice if I were still able to sign in for the flight online without directly booking through Spirit.com."

Pros: "This was our first flight with Spirit. Their reputation of being a no frills budget airline stood up when we purchased the tickets for very reduced rate. We expected subpar service and to get scammed on baggage and ticketing somehow. Not the case at all. The ticketing counter was super fast considering the line, they were helpful and even let our 4 lb overweight bag pass without us having to repack everything or pay a big fee. The planes are fine as well. Nothing special. No entertainment really. No food or beverages included for free but again, the price was half of the competition for the same flight. I will use Spirit again."

Pros: "Nothing"
Cons: "My flight got cancelled and couldn't get me out for 2 days. No place to stay, nothing."

Pros: "Nothing"
Cons: "This is the second time I flew Spirit . The first time my flight was delayed several hours but I thought I would give them another chance . NEVER AGAIN!!! Not only was my flight delayed over 7 hours there was no agent to help they simply left instead of helping the passages . I had to book another flight or I would have been stuck waiting all day ."

Pros: "Smooth and nice"
Cons: "i pay to breathe"