No empathy for my situation, arriving at the check-in counter 5 minutes after the deadline to deposit baggage due to a very delayed incoming intercontinental flight. The attendant simply stared past my shoulder and picked up the microphone to announce a "reminder that all passengers must arrive at least one hour before the flight" before speaking to the passenger behind me. I understand that there are rules above deadlines but at least show some damn empathy. It was Christmas morning and I'd been travelling for 20 hours for goodness sake!
They no longer offer anything free to eat or drink, everything is sold, not even a bottle of water is offered for free.
I paid for Viva play and most of the time didn’t work and also I order some drinks and the price was to expensive.
The terminal and gate was never the right one announced in the Viva App, neither in screens, moved from one terminal to another
The smart/express line to check in was a mess, employees not doing the process smooth and quick, using their mobile phones, talking to their coworkers
My flight was changed 4 tienes , delaying my arrival lore than 5 hours
Everything was okay, but boarding begins late and when I was returning there was a gate change. The app never showed the change.
Flights were delayed both ways, with no communication provided by the boarding desk. Delay time kept changing and the boarding process is a pain, as it is so disorganized. Would not recommend.
NOTHING.. THEY CANCEL MY FLIGHT WITHOUT NOTICE AND ENDED UP BUYING A NEW ONE..
They changed the booking I had twice. I got an email last night at 10pm (which I missed of course). Went to the airport this morning and found out it got cancelled due to plane maintenance issues. They offered a flight for tomorrow morning and I just got an email with cancellation notice. Again!! I would not recommend booking with this airline.
Better communication about delayed flight. I am thankful for a small credit for late flight.
Liked on time, rear entry and exit from plane Dislike the use of duct tape to repair seat rests
Terrible. And they charged over $400 just for luggage. And threatened that I would loose my flight if I didn’t pay. So I didn’t have another choice but to pay.
They don’t give anything for free you have to pay for everything which it’s expected but at least give out water and a snack as a courtesy for flying with them.
I got to where I needed to go quickly. There were no amenities. And the seats were painful.
The worst. Kayak sent notification at 2am and 10am regarding the delay. Then sends a notification an hour before original depart time that it will depart on time. I had to wait 8 hours at the airport. My family had to pay for lodging in Guadalajara where I was landing for pick up.
The flight was delayed an hour and a half, and they would not update the board on when the flight was supposed to take off. Once the plane arrived, they started the boarding process before the plane was even ready for the passengers so we had to wait another 45 minutes on the tarmac while we waited for the plane to be ready for us. In my opinion, there is no point in starting the boarding process when you are not ready to board the plane. This just causes a crowded gate with everyone from zone one and zone two standing up going nowhere.
They were only able to give me a seat and not my travel companion, she had to fly on a different airline. unacceptable
My experience was good. But it seems that every time I go on Volaris the plane is always full, not sure if because the price is cheaper. And the flight attendants kept hitting my shoulder every time they walked by the aisle with their food cart. I’m 6’4” so I barely fit in the seat next to the aisle. Plus the seat was defective. I had a hard time raising the lever where I rest my left arm. I tried calling the flight attendant 3 times if she could assist me but she was too busy talking in the back with her fellow flight attendants. Finally after 20 mins she looked my way and she too struggled to fix the problem but she finally raised it so I could get out of my seat.
Stood inside the plane for more than an hour before take off
