Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "I booked this flight from Kayak with check in luggage, then when I was in the airport I paid 60 dollars for mu check in luggages... why?"
Pros: "Great crew with a excellent personalities, nice clean plane, and just great service all around!"
Pros: "I sat between two people who were lovely to talk with, but were much larger than me and i felt squished in between them. I felt pretty claustrophobic. Note to self, to choose window or isle."
Cons: "longer seats."
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Pros: "Fast boarding process"
Pros: "The people at the service desk and customer service on the phone were very nice"
Cons: "Not loose my luggage. I was forced to switch flights to LA in order to catch a flight to Sydney. My bags came 3 days after I had to buy all new sets of clothes and toiletries because I went on a sailing trip for 5 days. My bag finally arrived and now I have too many clothes and an extra bag."
Pros: "The staff is always super nice."
Cons: "The landing sucked. It seemed unnecessarily rough."
Pros: "Everything was on time, crew was nice"
Cons: "Could have had games on screens on 2nd flight--or anything like that on first flight. Beverage service was extremely slow on 2nd flight."
Pros: "Awesome !"
Pros: "I'd like adequate leg room with the ticket already purchased. I'll need at least one bag. why am I paying again for bags? Food, a decent meal without being charged even more. seriously? I already bought a ticket, stop with the nickel and diming already."
Pros: "Loved that we arrived early and were provided delightful snacks and complimentary drinks."
Cons: "30 mins late"
Pros: "Very polite kind staffs, Appreciated"
Cons: "No entertainment"
Pros: "Typically exceeds expectations!"
Cons: "Some people smell bad in Alaska. I suppose it's the dry cabin mentality, but some people smell of body odor. It wasn't too offensive, but someone near by was smelling like an arm pit. Nothing Alaska Airlines can do about that."
Pros: "great views! pilot interactions one woman on the crew was extremely personable & friendly!!! she stood out above the rest. :) (don't know her name but short blonde hair. friend and I agreed that she was great) windows clean enough to take some great pictures from the window"
Pros: "Boarding was pretty quick and water was offered a couple times which was nice."
Cons: "I had selected a new seat when I checked in online but my boarding pass reflected my old seat and for a nearly four hour flight only offering snacks once and water a couple times felt like it should have been more. There were also people watching movies without headphones on a red eye and there weren't any crew asking them to wear headphones since people were trying to sleep."
Cons: "Flight was late and crew was very rude about it. Not to mention the flight times kept incorrectly updating and I almost missed my flight even though I was 4 hours early to the gate. Worst experience flying that I have had."
Pros: "The crew were very friendly and did a super job. It was frustrating that there was no WiFi on the flight. Especially since it was advertised that it would be available. The fact that the entertainment device cost $10 extra was ridiculous! Otherwise, the flight was fine."
Pros: "Alaska staff customer service"
Pros: "Loved the newer plane!"
Cons: "Hard to get movie on second flight, stuck from first flight"
Pros: "Great steward"
Cons: "Instructions over loud speaker...difficult to understand."
Cons: "A woman thought she had my seat. She said "I am 29A" and so I quickly got the steward so we could resolve the complication. It turned out she read 29A on her itinerary only it was for an earlier leg of the trip. Instead of understanding her accidental oversight, the steward said to us both, "you have 29C and you 29A whats the problem?" I understand he was busy, only 2 passengers booked for the same seat would cause a problem on a full flight. He should have understood her accidental self-seat assignment change because she read the seat from the earlier flight. She and I weren't trying to have issues, we just wanted to sort out what we thought was an overlap in seat assignments."
Pros: "great flight and crew. efficient. plenty of leg room."
Cons: "seats are not conducive to low back support and then push the head too far forward. This is a common problem on all planes. wish they would redesign the seat shapes."
Pros: "Rented a player and watched movies. Yeah"
Pros: "The crew was very friendly. ..."
Cons: "I gave up my seat for a family to sit all together and attendant at the counter said that I would get an email & money.... So far have not received anything."
Pros: "Flight Attendants were excellent, the flight was on time and I retrieved my luggage in 10 minutes."
Cons: "I'm tall and the space is really tight, especially when the person in front of me reclines their seat."
Pros: "Staff, anenities, service, smooth flight and landing"
Pros: "everyone was pleasant and accommodating."
Cons: "again neither me or my seatmates[not travel companion] could not get the inflight network to work. my seatmate was traveling with a child and that left her frustrated."
Pros: "I was running late to board and they waited for me. First time flying and they were very happy to assist me"
Cons: "Baggage crew was so careless in loading bags onto plane. There were two bags and a car seat that were thrown and missed the conveyer belt and fell off the side."
Pros: "Free small snacks and regular drink runs. Very good hospitality."
Pros: "Fantastic crew"
Cons: "Flight was delayed seat was moved to middle seat after choosing a window seat"
Pros: "Crew separated materials for recycling upon collection (cardboard, cups, trays)"
Cons: "Very limited film/tv selections"
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "Great flight crew, comfortable plane. Neat to see the local ground crew all standing outside and waving goodbye at takeoff."
Cons: "Waited for a half our on the runway while the crew shifted people around in their seats to bslance the plane."
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "The new interiors on the 737-NG aircraft are fitted with vents which are pretty inadequate. They don't open very wide and then don't provide very much air at all. Headrests on window seats in the exit row don't move. No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "Convenient and flights are short from ANC to FAI"
Cons: "Q400 seats are very narrow, seat pitch is too short (unless you are in an exit row), very little overhead space. It's a short flight, but it really makes those narrow 737 seats feel like first class."
Pros: "How smooth the ride was. It arrived early."
Cons: "They counted my small purse as a bag. Told me to put my purse inside my backpack then it would be considered 2 bags instead of 3. The flight attendant wasnt clear at all. Did not understand a word. All the flight attendants were rude."
Pros: "It was decent"
Pros: "Friendly staff outside checkin counter to help with baggage"
Cons: "Need free movies"
Pros: "What did you like?"
Cons: "What didn't you like? There was no entertainment and maybe you should provide more reading material on future."
Pros: "I loved the humor of the hostess. I was originally booked on a later flight but the kind and helpful staff got me a earlier flight that got me home much sooner"
Pros: "Had a great professional crew even the pilot walked through the plane to answer questions"
Cons: "Nothing delta returns to the top"
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "Flights were on time"
Cons: "Seats are more narrow than other airlines."
Cons: "Better seats. What’s the deal with always getting the back of the plane? Seats right next to the engine. Very tired of getting the worst seats even when I check in within minutes of the the 24 hour window. Really tired of the bad seats."
Cons: "Food service horrible. Don’t you think food is a necessity? Giving grown adults pigeon food is quite absurd. What happened to a real meal with your flight! Imma open an airline and Delta will be bought out by me. Just cause I will treat people like humans not caddle"
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "Clean, friendly staff"
Cons: "Was sitting next to bathroom and couldn't recline seats Only one item on the menu was available for purchase for dinner."
Pros: "Delta service is amazing"
Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."
Cons: "Almost 3 hours delayed"
Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."
Pros: "Flight crew got us to Columbus on time despite a delay leaving the gate"
Cons: "More room, less congestion."
Cons: "Delta needs air conditioning on their flights"
Pros: "Landed early"
Cons: "There were not head flaps on the seat. The person seated next to me overflowed into my seat making it uncomfortably warm even with the air vent fully open. Was in & out of sleep during a red eye flight."
Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."
Pros: "Very orderly."
Cons: "Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible."
Pros: "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."
Pros: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."
Cons: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "Staff was friendly. Flight was smooth."
Cons: "Media kept freezing. They had to reboot the system several times."
Pros: "The flights were on time and they did two drink and snack services. Great crew!"
Pros: "On time arrival"
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Cons: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Pros: "The weather was bad in Atlanta. We were rerouted to Minneapolis and made a connection to Philadelphia. No problems."
Pros: "The crew on board were helpful"
Cons: "Delta staff at airport were unprofessional. They had us spend over an hour traveling to a different TSA line because they closed the line we were in. The other line was a 10 minute drive away. Also our bags did not reach philadelphia when we landed at 3 am."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."
Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."
Pros: "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Cons: "Pagar una maleta demasiado"
Pros: "The crew was very attentive"
Cons: "If the didn’t lose one of my bags on the transfer"
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Cons: "Long security line. Long wait to the gate after landing at LGA. Snack options are very poor."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Never made it. Stranded at LAX."
Pros: "Seat was okay. Crew was definitely amazing."
Cons: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Cons: "Flight was delayed"
Pros: "Crew was professional."
Cons: "AA is rated next to last in being on time. It shows. Seats were uncomfortable. At least the interactive screen in the seat back worked well, and was informative."
Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
Cons: "A 41 min flight took 4 hrs..AGAIN. LAST THREE TRIPS AVERAGED 5 HRS LATE"
Pros: "The crew was good"
Cons: "More space in coach between seats"
Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Pros: "Great service from crew!"
Cons: "Satisfied all around..."
Pros: "On time everything"
Cons: "More refreshments"
Cons: "The food was really bad. There wasn’t a lot of variety in entertainment."
Pros: "This flight crew were upbeat and all smile. They definitely know what customer service should be."
Cons: "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
Pros: "On time, super help , confortable"
Pros: "Entertainment was good, meals were served, flight was on time."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Cons: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"
Pros: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."
Pros: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
Pros: "The crew was ok"
Cons: "It was 1:45 late . It was American Airline, we had extra passenger on board. It took them long time to figure it out. I was so rush, I barely made the connectiog flight and I only had carry on luggage."
Pros: "I was pleasantly surprised that I was able to text via free WiFi in the sky. Oddly, this same service is unable to be acquired, once you’re in the United States. Leave it to Mexico, a beautiful country that’s struggling with so much poverty, to offer up free internet service instead of some silly $20 per flight deal which occurs once you cross into (at least on the surface) the wealthy, not so poverty stricken, USA! AMERICA! America, the same America that the side of the plane you’re flying in, is so proudly representing. Rich, powerful, fair America needs the extra $20!"
Cons: "I loved all of it. I have nothing to complain about. Thanks for a great experience!! Except, if there’s any way that I can extend a complaint about the Cozumel airport... I was SO disappointed that they no longer carry those delicious Doritos, that can only be found in Mexico. Their stores stopped carrying them and I nearly died of sadness! Just kidding guys. I had a great experience and I love Cozumel airport. It’s one of my favorites, honestly."
Pros: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Cons: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Pros: "The food"
Cons: "There’s no WiFi"
Pros: "Planes were punctual and smooth flight"
Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"
Pros: "Great entertainment options, crew was great. Overall great flight."
Cons: "Boarding could have been faster."
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Pros: "Friendly staff. In-flight entertainment included."
Pros: "On time and very professional"
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "Seats are too small!!!"
Cons: "Poor management"
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Cons: "One flight attendant in my section (23H), plonked food down on the tray with a curt, "passengers-are-a-nuisance" attitude. Her male colleague, when I asked about a spoon for the tub of ice cream said "It's there. If you can find it, you can eat it." I am a 71 yr old woman, and was shocked to be spoken to with such impertinence. Had I not already been travelling for16 hrs, having started the day in the Occupied Territories, I would have reported him to the senior person on board. I was just too tired."
Cons: "Paying extra for seats"
Pros: "Fantastic first class seats and service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Everything about the flight seemed fast. From the boarding process to the landing process. It was a very fast flight. Much faster than Southwest Airlines."
Cons: "It was a 6 am flight and the crew looked like it was a 6 am flight. No smiles. No energy. They looked like they didn't like their job. Maybe they needed coffee."
Airlines flying from Quintana Roo to Alaska have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights