Our gate agent was absolutely amazing. Personable, kind, and helpful. She alone makes me want to return to use Alaska Airlines.
Don’t fly with Alaska if you have a layover in Seattle. Guaranteed to screw you over. We waited at terminal S3 &were >2 hours delayed(mechanical issues)and told to change terminals to a different plane that required riding 3 shuttles to get to new terminal N14. Then they delayed the flight even further and changed gates again. when I went to the customer service in terminal N, the manager turned me away without apologizing & refused to assist me but mandated I leave her alone as her shift is nearly finished and insisted I totake another 2 shuttles to terminal C so I can just talk to another service rep while dragging my family of 4/ kids in tow.
Everything was good. Please have a wheat free option for snacks in the future.
Not delay for a few passengers. That was uncalled for. If idiots can't make the flight on time thats their fault. Why should I be punished for them? No more holding the plane for one or two people
How can I review what was denied to me. Instead of offering to let me pay for the ticket I got booted of my flight with no way home and no choice but to purchase another ticket for 12 hours later. Filing a complaint with the DOT
I like them since I live in Alaska and I don't have much choice
Coke zero offered...good. The proptness of flight was late. This has been a everytime thing for my last 9 flights. And is putting alot of pressure on my connecting flights. Not a bit punctual. I am always early, but Ak. Airlines is not. And people i happen fly beside, parrot the same thing. The baggage delivery to baggage claim, is not prompt. Its slowwwww. The seats are poorly padded, very crowd. We need more room, not padding the airlines bottom line. Its like a cattle car. More leg room, more side to side room. And attendants need upgrade of verbal skills. I have been faithful to Ak. A., but it will change if changes are not made. Not the only planes in the sky.
We were very late to take off, late exit plane, and luggage took a long time.
Great if it’s not a long flight in coach.
Flight was delayed about 40 minutes by a mechanical problem. This made a long day even longer. Otherwise good.
Carmen was an absolute delight on the flight staff! Everyone was lovely and made it a very pleasant flight.
Flight was delayed at airport with large backlog and WiFi was spotty
I don’t like mushrooms and that’s all they had with pasta
I Love Delta but one of the flight crew training in courtesy snd hospitality.
I don't know why the crew decided to board 15 minutes early without informing anyone not at the gate. Why would you have the app send a notification that we're boarding on time, instead board early, and then rush me to the gate. Then have me check my carry-on when I specifically packed my bag as to not do so.
Could have been on time and not missed my connection
Really hard to tell what was happening after my flight got delayed five times
Flight was delayed from San Diego due to being overweight for weather conditions. We missed our connecting flight to our final destination due to the delay, as well as the connecting flight leaving before the scheduled departure time. We missed the connection within 10 - 15 minutes. We were booked on a later flight arriving 7 hours later. There were 7 passengers sharing the same originating and connecting flight.
The ac must have died, it was way to hot on this flight. Boarding g was chaotic. The flight was delayed for boarding. Not a great experience.
Among the poorest flights I’ve had with Delta in a while. Entertainment system failed completely on a 7.5 hr flight. Crew seemed distracted and not the normal friendly crew. Flight overbooked it seemed… very crowded.
premium economy is expensive but worth it for the comfort and food on a long flight
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
They did not have free WIFI and I was not okay with that!
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Awful!!!. I do not recommend United. The flight staff are unhappy and don't attempt to make the passengers feel comfortable or welcome. The food is not edible, and the seats are miserable. My expensive luggage was destroyed, and the ticket prices are too much for the experience.
Unbelievably smooth boarding at IAH and the flight attendants were top notch.
Comfortable seating POS to IAH. Food options were satisfactory. Good seat from IAH to ANC. Food options could be better.
There could have been better food options in economy on the long 7hr trip from IAH to AM.
Great experience. Boarding was fast, staff were very nice and funny, everything at the seat worked well.
Flying to anchorage would have been cool but the weather got in the way
We were stuck with no gate upon landing for 90 minutes. Unacceptable.
It was significantly delayed. Also the admirals club in Philadelphia airport near Gate B is absolutely filthy. Good was on the floor. Flies on the cheese. And the men’s restroom had pools of urine on the floor. I am not using that lounge again.
It was good overall. On my transition from Philadelphia to Boston,the gate information wasn't correct. When I went to check the gate information; I found out that my flight was boarding clear across the airport at another gate. Fortunately I rushed over there and made it on time while they were in the middle of boarding.
For the first time in all my travels I found the arm rests very inadequate and painful. The arm rest between me and the passenger to my left was thin and didn’t support either of us. On the right side, (window side) the armrest was thin and short causing me pain mid-arm.
Not too much it was pretty good all the way around
Horrible. Flight was delayed for 4 hours first till 7pm. Then for one more hour. Then again and around 9pm we were finally boarded and waited for catering delivery for another hour. At 10pm we were not interested on food at all. Tired, sleepy we arrived after midnight. Insane.
The forward head smelled putrid and urine soaked, worse than any head in even transoceanic flights. The wifi stopped working after about an hour of flight.
Wifi was good on the flight from DCA to Dallas and terrible on the flight from Dallas to Tucson. The forward head in the flight from Dallas to Tucson was putrid smelling entirely urine soaked. The flight from DCA to Dallas was delayed by almost 30 min with a plane change.
As per usual for my flights with American Airlines, One flight was very delayed and caused me to miss my connection and they moved my flight to another day. I called customer support and was moved back to my original day but different flights. My layover flight was delayed by an additional 30 minutes while the flight crew confirmed that the plane was airworthy. Ultimately, it is less hassle to drive 10 hours than to fly 6 hours with American Airlines. I recommend my friends and family to hitch hike over taking this terrible transit.
On time departure was much appreciated. However, as a frequent flyer and American Advantage member, I was as disappointed not to get an aisle seat.
Boarding and crew were great, but seats are terribly uncomfortable. No food or entertainment options.
Everything went very smoothly! Thanks for a great first experience flying with small children!
Crew members great. Everything else a 0! Got on plane at 530am. Got de boarded for mechanical issue. Supposed to leave by 830 am. Zero communication from gate agents. Then supposed to leave by 230pm. Then delayed till 330pm. Still zero communication with gate agents. All they would say is if you have an issue call the 1800 number. You call and sit on hold minimum 45 minutes for zero answer. Finally board at 345pm didn’t take off till after 4pm! Sat in airport for 11 hours with 4 adults and 3 kids. Finally offered a $100 (we are sorry) voucher for next trip. Missed whole day in Florida had to change reservations in Florida! Absolute joke of an airline! And I usually really like sun country.
Booked through Kayak for $236. They canceled the flight unknown to me; retaining $100 for canceling it. Found out when I went to check in. Rebooked the same flight for $400. Incredibly disappointed. The Sun Country part was as to be expected. Crowded, no food, no arm room but got me where I wanted to go.
3 seperate extremely rude unhelpful staff. Delayed flight. Lost my bag
Sat between 2 big men. I was uncomfortable. Flight was delayed twice. About 2 hours altogether.
It was a good experience. I do wish the seats were roomier. Also, I did not like being charged for my carry on bag
Exceptional take off and landing in snow and wind…thank you to the well skilled pilots!
I liked entertainment system being downloaded on my iPad. The selections were limited but I appreciated being able to use my own screen. The flight was just fine. My only issue was both terminals being far from the main airport. Especially stoning at LAX near midnight and having to wait for a bus to take us to baggage pickup. Very inconvenient.
The delay was a pain… Loved the crew and they made up time and treated us very well. Ticket counter was awesome, boarding agents not so much
