Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Easy, fast, simple. Not crowded."
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Pros: "No delays. Easy boarding."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Our itinerary was canceled"
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "I missed my flight due to Tsa"
Pros: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "The fact that I couldn't change flights on the day of travel"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "That I missed my son graduating from the Air Force"
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "No complaints, Turkish airlines is simply one of the best company in Europe."
Pros: "crew on the aircraft was polite and with service attitude ."
Cons: "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
Pros: "meals are pretty good, though repetitive"
Cons: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Pros: "The service was excellent, staff helpful and understanding."
Cons: "No business class priority boarding, no assistance available with transfer."
Pros: "Food and entertainment were great."
Cons: "The air conditioner was on full blast for a trip to Istanbul, Turkey from NYC. It was very uncomfortable and I could not get any sleep because I was freezing the whole way. Seriously, two sweaters and a blanket did not help. My hands were so cold I the entire time."
Cons: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."
Pros: "Boarding staff were very kind The flight took off on time"
Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."
Pros: "leaving and arrival on time."
Cons: "No leg space in economy."
Pros: "Cleanliness of lavatories throughout the flight. Friendly staff. Great gluten free food."
Cons: "Lack of room between rows and the narrowness of aisles"
Cons: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Pros: "The in-flight entertainment was great."
Cons: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Pros: "I liked nothing about this flight!"
Cons: "No matter the airlines, all passengers going through immigration wait in long lines, no ropes but rather a big free for all. Push and shove."
Pros: "Non gluten meal"
Cons: "Non gluten bread"
Pros: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Pros: "good food, enough leg room"
Pros: "Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled."
Pros: "The great work of crew members taking care of passegers."
Pros: "Every thing about the flight but the"
Cons: "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
Cons: "Everything it was awful. Late"
Pros: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Cons: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Pros: "Fantastic airline crew, actually good food and plenty of beverages offered, really nice complimentary amenities like pillow, blanket and toiletries bag."
Pros: "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
Cons: "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
Cons: "Great service and on time all the way"
Cons: "I could not figure out how to get a vegetarian meal."
Pros: "Please give food preferences while booking ticket"
Pros: "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
Cons: "Food was average"
Pros: "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Pros: "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"
Pros: "Food; power outlet."
Pros: "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
Pros: "Good Food, Comfortable Seats & Good Entertainment Options"
Pros: "The stewardesses, the food, the entertainment. The dynamic lightning during the flight. The move to get others on the flight to shut their windows for a while so that the rest of us could get some rest."
Cons: "I'm a tall person, so if at some point accommodations could be made to maybe increase the leg pace by a few inches between eats, it would be greatly appreciated."
Cons: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Pros: "Good food, great crew."
Cons: "Both coming and going my transatlantic flights were delayed. first time to address a mechanical problem with the heating/cooling system of the aircraft (1 hour +) and the return flight was delayed for more than 2.5 hours with no explanation."
Pros: "Very accommodating staff, food and drink provided. First time traveling on Turkish airlines but would definitely do again."
Cons: "New boarding area in Istanbul, very stuffy and hot. Did not bother to use board groups so everyone is standing around trying to get on plane. Luggage retrieval in ATL too excessive time."
Pros: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Cons: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
Pros: "Food, entertainment, crew"
Cons: "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."
Cons: "The staff at Istanbul offices are mostly very rude and disrespectful. They don't care much about the customers and gave me and others a hard time. Racism also came out strongly and I wish they would assess situations before jumping into conclusions."
Pros: "Entertainment was great. Free checked bag was nice. Food was very good. Cocktail service was very good."
Cons: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Pros: "Great service, awesome crew, delicious food, wonderful entertainment. They know how to take care of the people!!! My favorite aorline so far !!"
Pros: "Crew was very attentive, complete punctuality, everything of high quality."
Cons: "no information o.n frequent flier program"
Pros: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Cons: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."
Pros: "Short trip ... and a pleasant crew."
Cons: "The Aircraft from Ben Gurion to Istanbul was older and not modern, clearly due to the fact that it was only a two hour flight. It lacked the modern perks found in newer aircraft."
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Cons: "Still don’t have my luggage yet"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "Everything was OK"
Cons: "Everything was good"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Cons: "Not being 1 hour late"
Cons: "Flight got delayed 30 minutes"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "There was no wifi on flight"
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "old screens and entertainment system leg room to small"
Pros: "Very friendly and helpful crew."
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Cons: "Flight departed 35 minutes late"
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "Bit cramped for space"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Comfort economy well worth the extra."
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Pros: "The crew were pleasant"
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Staff, service"
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Cons: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
Entertainment system was not working
Bit surprised to have pay for drinks, pay for a blanket and pay for headphones for the films. Another sneaky 52 EUR on the flight costs :(
Flight attendant gave as extra seat for infant
Flight took off arrive Frankfurt fine ... and then the Pilot parked the plane for 20 minutes while waiting for a steps vehicle to arrive so we all could deplane. This caused us to miss our Naples flight by 6 minutes while running to the next gate.. We are aware of 3 others who also miss their flight. Lufthansa Support said "why miss your flight, your flight arrived on time?" We explained, they provided another flight many hrs later, no meal voucher because our "flight was ontime".
Canceled 3x Still waiting
Pros: "Comfy seats in United Polaris"
Cons: "Crew didn’t ask enough for additional drinks (neither alcoholic nor water)."
Cons: "offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good."
Cons: "Better time management."
Pros: "The food was good"
Cons: "I paid for extra space and it looked like the seats I got were the same as all the others"
Pros: "The crew was great. Seating was a little uncomfortable."
Cons: "Food was not so good."
Cons: "Seats are quite uncomfortable and not so quite flat. For an overnight flight it was quite painful."
Pros: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Cons: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Pros: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Cons: "No complaints."
Pros: "Staff, very good."
Cons: "Space for sitting and functioning. Flight monitor not functioning."
Pros: "Boarding was efficient. Crew was very professional and nice."
Cons: "Arguably the worst food I have ever experienced in Business Class. Entertainment was average. Seats not all that comfortable for sleeping on a 12 hour flight. Also, it was hard to hear the announcements over the PA system."
Pros: "Welcoming from the crew"
Cons: "Take off was very scared"
Pros: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Cons: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Pros: "Entertainment was good and varied"
Cons: "Seats were horrible. I'm only 5'1" and the seats were too short. Also there was no room under the seat in front of me so that the backpack that always fits completely under the seat in front stuck out and there was no room for my feet. I could not move. Food nice but pretty tasteless."
Pros: "Excellent crew.. very attentive to everyone’s needs. Great movie screens ..large seats .. clean plane .. overall great 8 hour flight"
Cons: "Boarding at Bologna was a nightmare. The Check-In lines opened late; the number of desks open was limited; took over an hour to check in for flight"
Cons: "there was delay of 2 hours and i missed my plain to next destination"
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "On time, no complaints"
Pros: "Arrived with enough time for me to connect to my international flight."
Cons: "Boarding had no clear order. Had an international connecting flight and by the time I needed to board, there was no room in the overhead and I had to check my luggage. The airline should provide a vegan snack option for customers."
Pros: "I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!"
Pros: "Exellent and smooth flight, thank you."
Pros: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Cons: "missed connection in frankfurt"
Cons: "Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA"
Pros: "Great staff"
Cons: "small seat despite being in business class"
Pros: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Cons: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
Pros: "the crew are exellent"
Cons: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Cons: "The business class seats is exactly like the economy seats"
Pros: "Excellent service....very comfortable."
Pros: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."
Pros: "I flew in Business Class from JFK to Munich and then back to JFK via Frankfort. Both flights were on time and very smooth overall in both directions. The cabin crew was good both ways and all spoke English well. Lufthansa long haul flights still use the older 2 x 2 x 2 seating arrangement (unlike the more modern and common 1 x 2 x 1 arrangement where all seats have aisle access)...so if you don't want someone crawling over you trying to get to the toilet while you are trying to sleep be sure to choose a center seat (both with direct aisle access.) While not totally uncomfortable, the Lufthansa business class sleeper seats are narrower...less well padded...and have less recline options than those used by most other long haul airlines, especially the very narrow foot-wells. The pillows and blankets could be better too. The food was OK - but not on a par with what most other airlines serve on long haul flights. The JFK to Munich flight was non-problematic in all respects. However, there was a screaming baby in my aisle (Row 4 on a 747-8 only 2 seats away from me) on the Frankfort to JFK leg...which I found TOTALLY UNACCEPTABLE."
Cons: "What airline would permit a lap baby (less than 2 years old...a periodic screamer...and totally unmanageable by its solo-travelling mother) to occupy it's Business Class section on a 7+ hour flight - while inconveniencing (and aggravating) all other nearby Business Class passengers who paid thousands of dollars/euros to ride in Business Class so they don't have to put up with this kind of nonsense? The answer is: "LUFTHANSA!!! And YES, this actually happened on my Frankfort to JFK flight (LH 400 on 23 January 2017.) I'm not sure if the woman in question paid for two seats or not but this unmanageable kid finally calmed down and fell asleep - but he did so in the seat next to her. If this unmanageable lap kid was allowed to do everything he did (including to use a Business Class seat for free IF that is what actually happened) then this just adds insult to injury. WAKE UP LUFTHANSA!!! People pay huge sums to ride in Business Class to avoid this situation - and it's time you BANNED this situation from even occurring."
Pros: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Cons: "Seats were quite uncomfortable due to inadequate leg room."
Pros: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Cons: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."
Pros: "Lufthansa always does an excellent job."
Cons: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Pros: "Nice attendants."
Cons: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Pros: "Very good crew, very attentive, very comfortable seats in business and entertainment Flight left within 30 min of departure time and there was no turbulence"
Cons: "Food, I barely ate especially on Lagos Frankfurt leg. I evem believe that the fish that was served may have been slightly off !"
Pros: "I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!"
Cons: "Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that."
Pros: "The crew was amazing!"
Cons: "I can't think of a thing"
Pros: "Quick boarding and departed on time."
Cons: "Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible."
Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Cons: "My bags did not make it to the destination. This caused me to miss a bus and train."
Pros: "Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle."
Cons: "The check-in at Washington Dulles was understaffed. Boarding was chaotic."
Cons: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Pros: "Unable to check in online. Not from phone. Not on website. Called directly and waited forever. And told must do at airport. Arrived and was told flight booked and full so bumped from the flight. Paid $2000 for a coach ticket and not able to get on either flight from Boston - so missed all meeting."
Cons: "Join TSA you amateur / cut rate airline. Fix reservation system."
Pros: "The staff was great"
Cons: "Wifi didn’t work for me"
Pros: "From check in to security to boarding everything was smooth with no waiting. Thanks for a great flight."
Pros: "One male Steward was first class,efficient and very helpful to everyone"
Pros: "Super friendly staff"
Cons: "Flight left late and landed over 45 minutes late. No support for those that were left late for connections and no allowing those to de-board first. No Aer Lingus staff in the airport when the luggage screw up from Madrid was discovered."
Pros: "Cabin crew"
Cons: "Pilot failed to inform us why we were sitting on the tarmac for 40 mins before taking off."
Pros: "Large plane"
Pros: "The flight was short."
Cons: "I am 6ft 2ins. and the legroom was awful. My knee still hurts. The staff was not very friendly. It’s amazing that flight attendants don’t realize that they work for the passengers and not vice versa."
Pros: "Aer lingus took good care of us, and put us up at a hotel."
Cons: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."
Pros: "Short but great had a window seat so slept most of the time"
Cons: "Staff didn't engage much"
Pros: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Cons: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."
Pros: "Wheelchair assistance was very good"
Cons: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"
Pros: "Everything was fine on this flight. From the price food and service. The layover was to long but it was a last minute booking"
Pros: "The flight attendants were lovely... what was wrong with this plane was not their fault and they did their best."
Cons: "Not only was my seat cushion lumpy and extraordinarily uncomfortable, the seat back was broken. My video monitor was as well... Possibly the worst overseas flight I've ever taken...10 hours of pure torture. Never again."
Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"
Pros: "The Dublin to Manchester leg of the flight was far friendlier. Food was bad. No service to speak of on transatlantic potion. Couldn’t even get a refill on coffee after one tiny cup at breakfast."
Pros: "Pre-check customs in Dublin is nice, flight left on-time, food was reasonably good, arrived early."
Cons: "Seat space is tight as is usual with most airlines - people aren't getting smaller."
Pros: "The crew was lovely"
Cons: "The space given was considerably smaller than other transatlantic flights and there were also no alcoholic beverages included when other airlines do."
Pros: "Nothing extraordinary about the flight (not necessarily a bad thing). Complimentary refreshments."
Pros: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Pros: "Seats comfortable, quieter plane than most 767s"
Cons: "No entertainment on this plane."
Pros: "Plane was clean."
Cons: "Crowded and assigned to the back. Charge for a coffee and long bus wait."
Cons: "It took two full hours from check in to the gate, with no clear direction on where to go at any point (this has more to do with the venice airport). Flight was delayed which was lucky, as no one could get through the lines in time. 25 minute wait upon landing for a jet bridge to be attached, then another 50 minutes for baggage to appear. All in all it was more than a 7 hour process to fly Venice to Dublin! There may have been some sort of internal system problems, but they were never mentioned which really just led to lots of frustrated passengers throughout the whole experience."
Pros: "Friendly staff with excellent humour, and an efficiently short flight time."
Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"
Pros: "Friendly staff"
Cons: "Lost our luggage for a few hours after we landed"
Pros: "Short and sweet but a very comfortable ride."
Pros: "The cree's energy and friendliness ."
Cons: "I don't think there were movies to be watched on the individual screens."
Pros: "The crew"
Cons: "The checking in process was very difficult on The day prior to the flight. In fact, was rather impossible. My daughterwad on the phone for hours with this. The flight was with Art Lingua, couldn't use BAW, kayak, or ARE LINGUS. Very frustrating."
Pros: "Very friendly and cheerful staff."
Cons: "Boarding was chaotic; there was little to no crowd management. Row numbers were called to board the plane before the staff even seemed ready to receive them. There was no vegetarian meal option, and my in-flight entertainment completely ceased functioning less than halfway through the flight."
Pros: "From Brussels to Dublin, we had a good flight. The air hostess was attentive enough and the cabin comfort was excellent."
Cons: "That we can't even have a cup of coffee without having to pay 3 euros. I thought that was outrageous."
Pros: "They were really good with my daughter who was very scared of flying"
Pros: "Short flight on time."
Cons: "Not even water to drink. Have to ride a bus, climb stairs to board plane."
Pros: "I got home"
Cons: "Lingus lost my wife and my luggage along with 20-25 other passengers. It took two days to get out baggages back and cost me a bunch of money, time, headache & hassle."
Pros: "Seats were comfy, plane wasn't nice. Food was good"
Cons: "Boarding was not organized and confusing. Plane circled many times before landing causing delay"
Cons: "------- we were very cold on the plane . ."
Pros: "I enjoyed the turkey and cheese pretzel sandwich, but I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard."
Cons: "I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard"
Pros: "They did a great job. Pillows and blankets were provided. We also got to have maps showing us where we were flying over and how long until we landed. Made the trip much easier. I've always appreciated the affordable flights Aer Lingus has offered travelers."
Pros: "Good connecting flight. On time."
Pros: "Flight back to NYC was packed. Seats were tight and smaller (width-wise) than Aer Lingus flights out of NYC. Couldn't lean back for fear of being in the lap of the person behind me! Meals and beverages were good. Was surprised by that. Airline personnel were really friendly and nice. We arrived at least 1 hour and 25 minutes ahead of schedule. A+ in my books for that! And fast boarding."
Cons: "Small seats. Could remove a row or two to give more leg room; especially on overseas flights. No USB jacks in economy to charge up devices. Only available in 1st class and business (not fair when more folks in economy section). Okay movie selection. Would have preferred my own screen at seat. Remote kept popping up in arm rest."
Pros: "Not much"
Cons: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."
Pros: "The in flight entertainment was very good. lots of choices."
Cons: "slow check-in terrible, website was down so no on-line check in, stuck in a window seat. seats in main cabin are too small. too many chiefs and not enough indians... check in at CDG was a joke, terrible service!"
Pros: "We liked the US pre-clearence process that saved us a bunch of time. The meals were great. The plane was very new and clean."
Cons: "Drink service needs improvement. They only came around twice and even after several requests we finally had to seek out a steward to get beverages. The earbuds are very poor quality. We took 2 different flights, each with a different style earbud and they both had terrible sound quality. There is a great Entertainment collection of movies and music but the earbud quality made it difficult to actually hear music clearly or even sound for the movies."