Daily cleaning, installation of cabin HEPA filters
|March||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$513||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "See previous comments."
Cons: "See previous comments."
Cons: "Went from LA to Guangzhou, China. My family checked 6 bags in. Only 5 arrived in China. My bag with ALL my clothes and ALL my meds was the one missing. I had nothing to wear (and that includes underwear) and no meds for 2 freakin’ days. Worst experience EVER!!!!"
Pros: "Comfortable and clean plane, crew professional and nice."
Pros: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Cons: "Seats were right but that I guess is to be expected these days."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Cons: "No leg room"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Easy and quick"
Cons: "No complaints"
Pros: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Cons: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "on time"
Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."
Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Cons: "No free meals."
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
Pros: "Very easy flight & process"
Pros: "On planes with seat back displays, it was especially easy to travel with a 4 year old. Definitely appreciate the entertainment provided."
Pros: "Crew's service"
Cons: "nothing to say"
Pros: "I liked being in a lie flat seat"
Cons: "The seat, tray table and storage pouches were filthy wiht crumbs,stains, debris on my seat. A substandard experience and shows disrespect to paying customers, for whom airlines exist!"
Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "The flight attendants were rude and not helpful. The checkin counter at the Sydney airport is hidden. Better signage would be helpful in locating the area"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Pros: "Everything was great. Not one complaint."
Pros: "The crew was friendly, fast & efficient."
Cons: "It should have been made clearer that we had to check in at Delta & not Virgin Australian . We waited 45 min. in a holiday line we didn't have to. It was also difficult to find Delta at the Sydney airport. It was hidden in the back. We shouldn't have to wait 30 minutes for customs to open at LAX at 6 AM. I didn't like having to pay $2400 for a ticket when you dropped the price after the Paris incident & I found the same ticket would have cost me only $869. I should be reimbursed the difference. I also don't understand why we had to wait till 10:15 to sit inside the gate area. Directions for boarding should have been clearer."
Pros: "The flight attendants were very helpful and friendly. In flight television helped. Spacious and comfortable."
Pros: "On time, and direct."
Cons: "The spacing between seats has gone too far. The man in front of me caused my knees great pain when reclining."
Pros: "Excellent service"
Cons: "Plane was a bit old"
Pros: "Nice flight. Early arrival. Had a complementary beer onboard. Luggage in less than 20 mins."
Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"
Pros: "Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;"
Cons: "There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others."
Pros: "The stewardess accidentally spilled a little water on me but she was so nice about it and apologetic that she paid for my drink. Good people skills in bad situations make a huge difference."
Pros: "Flights arrived early, boarding was very smooth"
Cons: "Kids on the flight were extremely disruptive despite flight attendants’ attempts to get them settled down"
Pros: "Service is awsome"
Pros: "Seats comfy, crew excellent"
Cons: "Timing. The flight was delayed by 1 hour and 15 mins."
Pros: "Flight was fine"
Cons: "Having my luggage. 2nd flight and 2nd time my luggage didn’t arrive with me."
Pros: "It was the last leg of my journey back home."
Cons: "Not much more could be done on such a short flight."
Pros: "Quick flight and it was on schedule"
Cons: "Better option for movies and tv shows"
Pros: "Loved the pilot’s sens of humour! Made us laugh which took away the stress before take off!"
Pros: "So now we check in on line. Check in at Terminal 2 Then at the gate the West Jet staff do repeats calls asking for people to check in. The shuttle from Terminal 2 to 3 seems unnecessary, especially with the set of stairs to bus shuttle. A bit dangerous to line up on stairs especially for the elderly managing bags etc. Lower price on checked bags and you will not have to do repeated call out for volunteers."
Cons: "did not like having to go further west before heading back east wasted a lot of time. and no entertainment unless you pay for it, seriously?"
Pros: "Left on time, pleasant crew"
Pros: "The stewardess was awesome."
Pros: "on Time, smooth fight, great staff"
Cons: "no more TV in the seats. Not everyone fly's with electronic devices"
Pros: "That it was a direct flight. No delays. Friendly gate people"
Cons: "The snacks. The seats hardly recline. Baggage fees"
Cons: "They told us a flight attendant called in sick and they had to get a replacement to drive in from the City. Put the whole full flight an hour and a half late leaving. Poor system to deal with sick crew. I am a teacher. When a teacher calls in sick. School still starts at the same time. No postponements."
Pros: "Nice service."
Pros: "Entertainment was good"
Cons: "The flight was delayed over an hour and then after landing baggage took a long time to come in. There were a lot of people gathered by the time baggage arrived and caused chaos."
Pros: "On time"
Cons: "Temperature on plane was way too hot"
Pros: "Sweet and short flight."
Cons: "Four hour delay notice after i had my ticket and sittting at the gate. Got an email at 8:00 am that the flight was delayed till 1:00 pm. Late getting out of maintenance shop. Had to have know hours earlier when still at home. That i would have totall"
Pros: "Great staff. Overall good considering the cheap flight."
Cons: "No free meal, the pizza ordered was terrible. No tv, only iPads for rent."
Pros: "Quick boarding, friendly crew."
Cons: "Not enough legroom."
Cons: "The washrooms had no water from their taps"
Pros: "Great price!"
Cons: "All good! No complaints!"
Pros: "Easy access to website. Flight was great and crew was very accommodating, friendly and hospitable."
Cons: "I had to try several times to pick the flight I wanted since the site seemed to refer me back to a flight I did not want. I ended up having to cancel the wrong flight on the carrier’s website after booking two incorrect flights. Everything went very well after that."
Cons: "Lots of delays on different flights for members of our party flying from various points in US to Calgary and on returns. Several folks had damage to their luggage, including wheels torn off of baggage and a cracked ski helmet."
Pros: "WestJet was Great again.... Boarded promptly, and a smooth flight, with friendly staff"
Cons: "The overhead bins are now too small for a large number of carry on luggage that meets the criteria of carry on. If you wheel your now over sized carry on to the gate they will stow it below for free. If you check it they charge you $26.00 knowing it won't fit in the bins anyway."
Pros: "Crew and staff very helpful and friendly. Everything on time. Safety considerations."
Pros: "Short flight"
Pros: "Super fast boarding and check in! Arrived early"
Cons: "The q400 is a terrible aircraft."
Cons: "Small aircraft, not enough leg room. Makes sleep impossible."
Pros: "All good !"
Cons: "Like to see direct flight to Kelowna"
Pros: "WestJet was fine."
Cons: "If you are going to code share, maybe work out the kinks in the system that should link the itinerary to the partner airline."
Pros: "On time"
Cons: "Hate to have to buy the food!! No entertainment"
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "Pleasant flight food and entertainment no used crew helpful and courteous comfort ... seats too close as always but plenty of bin space due to them asking people to check carry on luggage for free ...great idea"
Pros: "Fight left on time, crew was friendly, entertainment system worked."
Cons: "Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement)."
Pros: "staff was great, left and arrived on time and we stayed up in the air!"
Pros: "Check in time"
Cons: "Had to buy food and my luggage which had my medications didn't arrive with me"
Cons: "You had to have a computer / cell phone to see the movies. In their next fleet of aircraft Westjet should go back to big screens or back of seat screens and have the computer option there as well."
Pros: "Excellent service"
Cons: "Cranky passenger"
Pros: "Direct, Regina to Orlando Departure and arrival times (9:00 am and 2:30 pm) Price"
Cons: "Maybe a few more free food options for a 4 hour flight"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Cons: "My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again."
Pros: "Too many delays."
Cons: "For the second time I traveled with Air Canada there was a 4 hour delay in Toronto. I will not be traveling with Air Canada ever again"
Cons: "We didn't fly directly from Montreal to SFO. See above."
Pros: "A special thanks to flight attendant Var for the superb service on this flight."
Pros: "Three meal provided. Polite crew. Good customer service. More limited weight for the carry on. Generous for the excess size or weigh the baggage."
Cons: "Not enough Asian movie since this fight is to Hong Kong. Seat and space is not big enough."
Pros: "I was able to change my seat from a middle to a window. I also had an open seat next to me so I was not squeezed in. The person at the desk in Toronto was very pleasant and helpful."
Pros: "Everything was good, that day was to much therbulans. Thank you air Canada"
Cons: "not even peanuts included on a 6h flight is remarkable"
Pros: "This plane had entertainment on each seat and seats were more comfortable than other airlines."
Cons: "The plane was full and was running out of over head storage for people sitting toward the back and people already seated were being very rude about us slightly moving their bags to try to fit in ours. Some angry Spaniards were litterslly shouting at us for us moving their luggage a few inches at best! No help from the plane crew on this matter. They should really arrange boarding from both ends."
Pros: "In flight Game of Thrones!!"
Cons: "The lines at YVR were horrendous."
Pros: "From boarding to disembark net was ok"
Cons: "No refreshment on board"
Pros: "Having empty seat next to me made for comfortable trip"
Cons: "Broken headphone jack made trip feel very long and boring because couldn't watch TV."
Cons: "Flight from SFO to YYZ left late"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Cons: "Flights delayed both there and back, with no advance warning and no reason given. Online & airport signage said flight "on time" the whole time. Asked Air Canada Customer Service desk in Toronto to change signage to accurate time, they were SUPER snooty and treated me like an idiot. Signage did not change, my husband came to airport "on time" to pick me up and then had to sit there 1-1/2 hours. They are inconsiderate jerks."
Pros: "All crews were nice and friendly."
Cons: "Would have been great if I had a Entertainment (movies, TV etc) screen on my seat for my Vancouver - KIX flight."
Pros: "once i got through checking in everything was ok"
Cons: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Cons: "Air cananda made me go crazy... They didn't prepared anything after I missed my flight. Because of immigration. They just said to me that was not their fault. But you know, I arrived at air port 5am. My flight time was 8am. I asked aircanada clerks to get into gate quckily. But they had me wait for a long time, and they said everybody was waiting, so that's not problem. But when I got into gate at 8:45, My plane already had gone. And I went to Air canada service center, I had argued for 5hours... because they just prepared my flight from Toronto to San Francisco. They didn't care about Connected air plane was Asiana. So I Had to call three company.. Asiana, Kayak, air canada... that was horrible time. Air canada didn't want to have responsibility about missing air plane. That's why I had to contact with Asiana...the first time Asiana didn't want to prepare air plane for free... I had to try to explain my situation and problem three times.... Finally I got a ticket for free from Asiana. I could departure at 9pm from Toronto. I stayed in Pearson air port for 15hours... because of Air canada's GOOD!! customer service v^^v..... I will never use Air canada !!"
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Cons: "No snack at all, not even a package of cookies, pretzels or nuts. Sad! Where is all the money they are raking in with low fuel costs? Shouldn't some of it go back to the customer?"
Pros: "It was a short flight so even if it was bad I wouldn't have minded that much but the plane was clean and smelled nice. Flight was very uneventful which is good."
Cons: "I have no complaints."
Pros: "The crew are all very polite and easy going. They displayed a certain candor that is lost in todays customer service. I've always enjoyed flying United and will continue to do so."
Cons: "Several of the passengers had connecting flights. On plane that size, it takes time to get off the plane. It would be nice if the crew would allow those with connecting flights to disembark first. An easy fix in my mind, though I know I don't see the whole picture."
Pros: "Asian flavored snack mix was way better than stale peanuts. Check in, gate, and attendant staff were A+."
Pros: "Movie choices"
Cons: "Terrible boarding and awful transfer connection at the Toronto airport."
Cons: "air canada moved the flight time up an hour earlier, so I missed the check-in cut-off. I never received an email from kayak or air canada that my itinerary had changed. On top of this, air canada wanted $150 to book me on a later flight (which, after protest, was rescinded). My guess is that air canada is vastly overbooking some flights, and this is a technique to shake some passengers loose and force them onto less-full flights. Shady."
Pros: "Really flight was very good, but seats to family member given separate seperate."
Pros: "On time and great service"
Cons: "liked everything"
Pros: "It was a nice flight-- the seats were comfortable and relatively spacious. The cabin crew was very friendly and accommodating. They offered us water multiple times throughout the trip in addition to the normal drink service, which was much appreciated. Also, the AirCanda gate in Toronto was ridiculously nice-- many of the seats came with a desk, phone and laptop outlets, and an iPad!"
Cons: "The flight was delayed 40 minutes, the boarding process went quite slowly, and our bags were slow to arrive at baggage claim on the other end (which probably was the airport's fault rather than AirCanada's). But these were only minor inconveniences."
Pros: "They give you earbuds if you forgot yours."
Cons: "I have been on several Air Canada flights and only ONE has taken off on time. Who has an international flight and does not serve any food? Not even one peanut or pretzel!! Entertainment system has the absolute worst tv shows. Or you need the app and PURCHASE the privilege to use it. The people boarding move at a snail's pace"
Cons: "This flight reservation used another carrier. It was confusing to know which check in counter to go to. When I finally made it to UA counter there was a problem with duplicate reservation. Annoying. Flight was delayed 4 hours with minimal updates and no food voucher. Did not get my flight off to a good start."
Pros: "We found out that United had canceled the flight while in line about to undergo security screening, leading to mass confusion on the part of the screening agents on even where to send us. The next several hours were anxiety filled as we try to hop onto other flights going to our destination as we were stuck in the US area of the Vacuver airport, as we could neither leave the airport or had a way out. In the end, we had to be rerouted to a different airport and take another connection, which in standard United style was delayed by yet another 4 hours. And upon arrival, all of our bags were lost, not unsurprisingly. The worst part was that for the next 4 days, no one knew where the bags were and we were without our checked bags for 5 days until they finally arrived. As an experienced traveler, this was the worst flight I had ever taken and will never fly United or Air canada ever again."
Cons: "Movie choices are poor. Food was not good, especially breakfast egg."
Cons: "Flight delayed by three hours without any explanation from the company. They did not even respect the rescheduled time, the flight delayed once more after the first delay - again, without any explanation or excuses from the company."
Pros: "Our incoming international flight was late; the generously held the flight for us and gave us water after we boarded...we were parched from running!"
Cons: "The interior of the A321 was dated and the seatback monitor had low resolution compared to newer products."
Cons: "Poor legroom Flight sat for 1 hour on the runway"
Cons: "Well first flight late connecting in wpg last then cancelled at midnight . They did get us a room but had to board for next flight at six so not much sleep then off to Toronto wait to hours then Thunder Bay. My good flight turned out not so good."
Pros: "It was short!"
Cons: "Being in the midle seat"
Pros: "Crew were pleasant and efficient. Flight was on time or early. Landing was great - very smooth."
Cons: "Food isn't free. Entertainment required an extra device. Seats are uncomfortable, not enough room to fit a healthy person (BMI 20)"
Cons: "Aeroplan and AC dont communicate and my status was not on my boarding pass even though I had to enter it to book aeroplan ticket. Only way to process check in was to pay for baggage. Tried calling AC but due to Cyber Monday all phone lines plugged - waited online for 50 minutes"
Pros: "Seat was great. Food offerings were good."
Cons: "Charging for two bags."
Pros: "Short flight! Attendants friendly on plane & quick to make you comfortable."
Cons: "Long Line up to check in. Kiosks not working. Attendant was multitasking & hopping from computer to computer. She mistagged my luggage & put another customer's tag on mine. My luggage was not sent straight to NZ as planned but ended up being left in San Fran. The only hope of identifying it was the blue ID travel tag that thankfully I put on there myself, as Air Canada's tags were all wrong & were for a male customer going to Honolulu, HI. Still waiting for my luggage to show up. No clothes, no sandals....all day... Next time I will ensure I do NOT bring any luggage items for checking in! Instead I'll stick to a carryon even if it is a 3 wk trip across the world...."
Pros: "The flight was on time and smooth. Boarding and disembarkation went smoothly. Few interruptions by the flight crew during the flight."
Cons: "Seats are crowded, not enough leg room. Food is for purchase, which is a bummer. The entertainment is inconvenient"
Pros: "Air Canada is probably the worst company I used to fly with Only thing they didn't charge extra is going to washroom, that will change, I'm pretty sure, very soon."
Cons: "The only thing I liked about flying with Air Canada is that we finally got to the destination"
Pros: "crew was good"
Cons: "takes too long to board and disembark the plane because o all the stupid carry ons"
Cons: "We paid a lot but there was no refreshment served, it does not look good that passenger to carry their food with hand carry. that's look very bad."
Pros: "A 10:20 AM flight didn't left the gate at 15:30. Destroyed my day."
Cons: "The flight!!!!"
Cons: "Only "snacks for sale" offered for food, although they did provide free beverages. The earbuds also were not free, although they had been free on our prior Air Canada connecting flight. And the entertainment screen blacked out during the latter part of the flight."
Pros: "Boarding was fast"
Cons: "No entertainment too long layover"
Cons: "Extremely cramped and uncomfortable seats, air cabin hot and uncomfortable (no air) while boarding. Snack and beverage service was abismal. Will never fly Air Canada again."
Pros: "The crew went out of their way to make traveling with an infant easier, and the agent at the desk upgraded us to seats with more legroom when we asked to sit together!"
Cons: "The movie selection was a bit limited."
Pros: "The crew were struggling to win us back, after the shock of discovering we were not seated together. Anything they tried was seen against the backdrop of that major disappointment."
Cons: "When a booking is made six weeks prior for two passengers, it is assumed that the seating assignments will be made together. This airline chooses to put all seats up for grabs to those who will pay more, and ignore those who don't access the option of paying out more than the basic fare."
Cons: "My Wife and I got booted from Lufthansa to a United flight where our seats were across the plane from each other. In order to sit together, we had to spend another $300. United charged us an extra $100 for a check on bag that Swiss and Lufthansa did not charge us for."
Cons: "Poor service, cramped seats, screens small. Lufthansa does really well. This was a United flight and the difference was huge. United has no idea about service. Plus they changed our last leg without informing us that it was an hour and a half later. Then it was delayed. We left SF airport the time we were meant to be landing in SLC. That is a lot of extra time after a 11 hour flight. We were exhausted and not able to get home and sleep."
Pros: "It was quick all around."
Pros: "plane is new/crew was friendly"
Cons: "no legroom/food was horrible; worst ever on any flight I have taken to and from korea. Worst"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "Great smooth boarding process, prompt flight, and helpful flight staff. Bathrooms were clean and convenient"
Cons: "As is typical for airplanes, uncomfortable seats and little space to maneuver into the isle."
Cons: "Connecting flight from Orlando, FL to San Francisco, CA. Departed on time but still arrive 40 minutes after schedule. Need to have more accurate time. Almost cause me to miss my next flight."
Pros: "I was asleep in this flight & was not bothered during beverage service. This flight was only 2 & 1/2 hrs"
Pros: "Access to in flight entertainment."
Cons: "Air vent pressure was lacking Cramped quarters but it is expected in economy."
Cons: "That i sat at the airport for seven hours cause my flight was delayed. Then i was in traffic for an hour and half which made me have to call in on my night shift job. Not happy what so ever"
Pros: "Departure and arrival were on schedule."
Cons: "We booked a flight on ANA Airlines specifically for our trip to Japan. However, upon arriving at the airport to board our plane we discovered the flight was operated by another carrier. Out intent and desire was to fly on ANA."
Pros: "We arrived safely on time."
Cons: "Bathroom is too small. Announcements were anxiety inducing. Sick people on the airplane spreading germs."
Pros: "I was able to board early since I have a United MileagePlus Explorer card."
Cons: "The seats in economy has very limited legroom and the large and over weight Caucasian seating next to me frequently took the arm rest and cross over into my space. The airplane did not have individual monitors. And trying to watch a movie on my phone over United's wi-fi was a terrible experience since the signal keeps dropping."
Pros: "On time from Checking In and Departure"
Pros: "smooth flight, good service"
Cons: "hold up to board family with 2 much luggage, overhead bins 2 small"
Cons: "Had to circle 3 time before landing due to air traffic."
Cons: "Too many delays, nothing was offered. Nothing was given or comp; Food, water, bags, seat upgrades, not flying untied again"
Pros: "Crew kept passengers informed about changing information"
Pros: "Delays 2 hours"
Cons: "delay too long"
Cons: "Travelling with United Airlines company you have to know that you need to download the UA app before your flight otherwise you need to pay for the internet during the flight to download the app. Without this app any movie on your device wouldn't played."
Pros: "Flight was shorter than expected"
Cons: "Bathrooms were dirty and sound wasn't working for first in flight movie"
Pros: "Excellent attentive care."
Cons: "My first 5 hour long flight did not have a complimentary snack."
Pros: "It was a sparsely populated flight, I was able to lay down and sleep, very nice!"
Cons: "No problems, al was fine and I slept very well. No complaints!"
Pros: "Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable."
Cons: "No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have."
Pros: "Not much ~ no movies, no rental video device ~ nothing"
Pros: "The flight was great and crew was awesome!"
Cons: "There was no working wifi, which was a bit of a bummer. But certainly not the end of the world!"
Pros: "Great help from all the ground staff, especially in Osaka."
Cons: "The food was okay but you need to offer herbal teas for those who want something warm (planes are cold) but not caffeinated."
Cons: "Flight was delayed several times due to no pilot"
Pros: "Porter Service in Las Vegas. The gentleman who helped us was awesome. The rest of the crew don't even compare to the Japanese in service"
Cons: "why would you charge $6 for a 1.5 hour flight to watch TV. Didn't even have time for a movie..."
Pros: "Overall, the plane seemed newer and was very comfortable."
Cons: "The boarding process was a little disorganized, but being in group 5, it didn't really affect me too much. The crew on board did their job, but they could check on the passengers a little bit more and possibly pass out water or refills to drinks."
Pros: "Boarding was consistent and timely"
Cons: "Older, worn interior, especially if seats are pushed back"
Pros: "They let us know ahead of time so we could arrive later to the airport, and did not have to wait in the airport."
Cons: "- They were very strict about carry-on luggage size, and insisted even after the flight being 3 hours late. My carry-on fit into their overhead compartment just fine. - No food was offered during the 6 hours flight. - Chairs in coach are uncomfortable for long flights (same as some other airlines I've flown with). Feet or head rest could be nice additions that don't require much additional space per passenger."
Cons: "the airplane is really old! Don't have any amenities."
Pros: "Pilot was wonderful and did a fabulous job landing in the windy conditions."
Cons: "The flight attendant was dismissive and rude. The united terminal at DFW was terrible. Dirty, old and just plain disgusting. Craft was a bit run down and dirty as well"
Pros: "Crew was courteous, though not very helpful. I liked the convenience of a direct flight."
Cons: "First the change fees. To reschedule for a week later would have cost over $800. I only paid $540 for the RT ticket! Second, my seat was broken and would not stay upright. Attendant simply told me to not lean back. Furthermore the audio in my wife's seat did not work; only produced static. Although we had these problems, and the plane was not full, the attendant did not offer a solution - like changing seats. Chinese airlines offer free second bag, and not cost changes. I will probably choose another carrier, even if it cost a bit more, for the extra flexibility and service"
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Pros: "Very helpful and attentive from start to finish"
Cons: "Small seats I'm not obease but I am thick I was a lil cramped"
Pros: "Good, easy"
Pros: "Crew, Entertainment options, spacious seating"
Cons: "Long wait on Tarmac and not being able to add my boarding pass to my Apple wallet"
Cons: "I ordered and paid for food that they forgot to serve me. I had to go to the back to ask for my food. When I did they were rude about it. UA has offered a coupon for 50.00 that I can use if I fly with them again-- which would cost about 1000. No thanks, United. I'll fly with China Air."
Pros: "Early arrival, ahead of schedule"
Cons: "No entertainment/ used dish tv ... No signal"
Pros: "The plane didn't crash. Quite possibly the only nice thing I can say about this flight."
Cons: "No built in personal entertainment for a 12 hour flight. If you had already downloaded the United app, you could connect a personal device to their wifi for free and watch from there (if you didn't download the app prior to takeoff, you were screwed). Also, no USB charging outlets were available. I live in Korea and don't have an American style outlet to connect to a USB, so my devices died. The provided tiny aisle TV which played programmed shows and movies kept freezing, skipping, and turning off. Entertainment is usually the saving grace for budget int'l flights, whose food, service, and comfort can be expected to suck. Next time I'll shell out for Korean Air or Asiana."
Pros: "The flight attendants were nice"
Cons: "Missing my international connection, having to spend 24 hours in San Francisco, not able to reschedule on a different flight. United paid for my hotel and gave me three $7 food vouchers. They only gave me 4oz of soda...I asked for the can and the flight attendant was rude. I wouldn't pay $7.99 for 3 hours of wifi."
Pros: "Plane was not crowded. Less claustrophobic. Bathrooms clean."
Cons: "Sound system. The PA blasting through ear phones is annoying."
Pros: "My flights/trip to Billund were rebooked, because of Lufthansa's strike. So I travelled a different route; Sacramento to Houston, to Toronto, to Copenhagen and from there to Billund."
Pros: "I liked everything feel comfortable flying by air plane"
Airlines flying from Regina to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights