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The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.

Problems checking in both on the laptop and on the app. No free seating available at check-in as advertised - must pay for EVERY seat between $23 and $75. No way to cancel seat choice. App menus and site menus are not responsive, and some items are impossible to find. Crew and mobile assistance are friendly and helpful.

Food - Non-Existent. You pay for everything. It is strictly Pay-to-Play!

Again, we paid $ 328.00 for specific seats are were assigned those seats.

Never again. Terrible hospitality and human decency for an international flight. No food, no snacks, no beverages, blankets, pillows, limited entertainment. Tiny seats without any cushion and some do not even recline. I was shocked that they did not charge for seat belts. Never in my life have I witness asking for "spare change" for charity before landing on both legs of the flight. Icelandair can contribute on their own to said, so called, children's charity with the money saved from providing 3 centimeters of tea and water to hungry and dehydrated passengers.

Having been prepared for paying for everything on board other than water, coffee and tea the service was OK. Food and drink is expensive but the food was OK if limited in scope. Plane was clean and obviously well serviced. After complaining about having to walk in wind and rain to a get a bus to the airport the same thing happened at Portland. I’m sure you could get a terminal gate flight, complimentary food and drink for not much more money without traipsing through rain and slush in Reykjavik. Not bad but not great.

They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1

The boarding process seem to take longer than necessary, resulting in a 20+ minute delay

It was too cold in the plane my feet froze

Handling our luggage was the biggest issue - they lost it and we got it almost 3 days later. Really threw off the beginning of our trip and we really had to change our itinerary accordingly.