Icelandair (FI) 
| IATA Code | FI |
| Routes | 202 |
| Top Route | Reykjavik Keflavik Intl to Kastrup Copenhagen |
| Airports Served | 70 |
| Top Airport | Reykjavik Keflavik Intl |
Worst egg salad sandwich.... able to have three seats to sleep
Pros: Decent Icelandic movie choices
Great staff
Cons: Horrible
Inedible food.... so salty
No savings, little comfort
Pros: The plane was clean but the seats are not very comfortable
Cons: Icelandair makes you think that the ticket is a real bargain but the luggage charges to check one bag per person cost as much as the ticket, then you have to pay for food and many seat choices.
Cons: unexpected luggage charge for an international flight. $100 for each way!
Cons: unexpected luggage charge for an international flight. $100 for each way!
Icelandair Loading At Keflavik is terrible.
Pros: The plane and it’s crew were fantastic! The crew was totally customer oriented and provided great service for the entire flight.
Cons: It does no good to upgrade to Saga Class when you consider loading at Keflavik. A mob is herded on to a crowded bus and you wait at plane side with little room to move around. There is no priority boarding and the entire procedure might be acceptable in the Third World but certainly not in a country that has so much going for it.
Frustrating flight
Cons: Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again.
Pros: N/A
Cons: Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation.
Delayed, rebooked twice
Pros: N/A
Cons: Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation.
Food choices
Pros: Service was great!
Cons: It would be nice to have a few more food choices for the long flight
Pros: Very helpful and courteous flight attendants.
Cons: Chaotic boarding process, like cattle all in one mass. Frustration of short transfer time exacerbated by failure of the scanners to accept the boarding pass, slow handling of passengers by gate personnel, lack of overhead storage required me to check a small carryon bag.
Pros: Very helpful and courteous flight attendants; low fare; ability to reserve a seat when ticket was purchased. Leg room was good.
Cons: No procedure for boarding except to have everyone pile up in one mass. The staff at the gate seemed irritated that we had not had our boarding passes clearer at the counter, even though we had no bags to check and the boarding pass directed us to go directly to the gate if no checked bags. We had to stand aside while the inpatient staff cleared us. Naturally as more passengers went ahead, we had to search hard for a place to stow our carryons.
No bagage was allowed: Justfly.com that you steered me to are dishont
Pros: No baggage but flight advertised as Evonomy standard, that includes 1 checked bag.
Cons: See above.
Worst egg salad sandwich.... able to have three seats to sleep
Pros: Decent Icelandic movie choices
Great staff
Cons: Horrible
Inedible food.... so salty
Cons: unexpected luggage charge for an international flight. $100 for each way!
Cons: unexpected luggage charge for an international flight. $100 for each way!
Icelandair Loading At Keflavik is terrible.
Pros: The plane and it’s crew were fantastic! The crew was totally customer oriented and provided great service for the entire flight.
Cons: It does no good to upgrade to Saga Class when you consider loading at Keflavik. A mob is herded on to a crowded bus and you wait at plane side with little room to move around. There is no priority boarding and the entire procedure might be acceptable in the Third World but certainly not in a country that has so much going for it.
Pros: Very helpful and courteous flight attendants; low fare; ability to reserve a seat when ticket was purchased. Leg room was good.
Cons: No procedure for boarding except to have everyone pile up in one mass. The staff at the gate seemed irritated that we had not had our boarding passes clearer at the counter, even though we had no bags to check and the boarding pass directed us to go directly to the gate if no checked bags. We had to stand aside while the inpatient staff cleared us. Naturally as more passengers went ahead, we had to search hard for a place to stow our carryons.
No savings, little comfort
Pros: The plane was clean but the seats are not very comfortable
Cons: Icelandair makes you think that the ticket is a real bargain but the luggage charges to check one bag per person cost as much as the ticket, then you have to pay for food and many seat choices.
Frustrating flight
Cons: Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again.
Pros: N/A
Cons: Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation.
Delayed, rebooked twice
Pros: N/A
Cons: Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation.
Pros: Very helpful and courteous flight attendants.
Cons: Chaotic boarding process, like cattle all in one mass. Frustration of short transfer time exacerbated by failure of the scanners to accept the boarding pass, slow handling of passengers by gate personnel, lack of overhead storage required me to check a small carryon bag.
No bagage was allowed: Justfly.com that you steered me to are dishont
Pros: No baggage but flight advertised as Evonomy standard, that includes 1 checked bag.
Cons: See above.
