Icelandair (FI) 
| IATA Code | FI |
|---|---|
| Routes | 92 |
| Top Route | Kastrup Copenhagen to Reykjavik Keflavik Intl |
| Airports Served | 46 |
| Top Airport | Reykjavik Keflavik Intl |
Pros: I like that the flight was very comfortable & there was lots of options for entertainment!
Cons: Honestly it was probably the best flight I have ever taken!
Pros: The crew wasn’t very friendly and service was minimal. I was asleep when beverage cart came around, they never came back for a 8+hr flight.
Cons: Better service
Cons: Wish they served ANY free food
Pros: Threat crew. Nice. Professional. Deal with passengers well when they tried to get there full luggage on board when it was not ok to do so.
Cons: Nothing
Cons: The pizza is terrible.
Pros: Great entertainment options on the plane, very clean plane
Cons: It was much too hot on the plane.
Pros: Nice clean comfortable plane with plenty of entertainment options.
Cons: Found it much too warm in the plane
Pros: Nice clean plane, more roomy plane than first flight from Toronto
Pros: great crew.
Cons: no food, very uncomfortable cramped seats.
Pros: great crew, on time. seatback entertainment.
Cons: very uncomfortable, cramped seats. gate assignments always a crapshoot with this airline.
Pros: Everything was on time , perfect
Cons: Don’t know
Cons: I eat gluten free and the falafel salad the only gluten free entre option was not available. Also they were iut of orange juice during the second service. I would greatly appreciate gluten free choices. Thank you!
Pros: Great staff from check-in all the way through to exiting the airport.
Cons: No snack provided with the free tea/coffee/juice.
Rather limited in flight entertainment selection and no free headphones provided.
Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol
Pros: The flights were both on time and the food and entertainment were excellent.
Cons: The boarding process in Paris and in Reykjavik was crowded and very chaotic.....they do not separate and board the Saga Class passengers first, it's just one big line and "free for all".
Pros: The crew was friendly and attentive.
Cons: On our outgoing flight we believe they changed the type of plane because we ended up with extra legroom seats which was nice but they made us pay for them. Since I was flying home alone, I did order an extra legroom seat and they tried to make me pay again at check in, even though I had my receipt.
Pros: The crew was friendly and professional. They came around often with water, which was key.
Cons: The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is
Cons: Will never fly Iceland air again. N
Horrible customer service
Cons: The airline has the worst customer service
Cons: Uncomfortable seats
Pros: The crew was very helpful and kind.
Cons: I wish there were more movies to choose from and a little more room in the seats.
Pros: Seats were comfortable and both flights were on time.....smooth rides!!
Pros: Great crew, typical seats
Cons: Not having to pay for headphones on a long international flight
Cons: Let know all the hidden costs before buying tickets
Cons: Snacks, more fluid choices. Better movies
Pros: Everything was punctuated!
Cons: It was a long flight so they should give a snack or something to eat!
Pros: The flight was comfortable and the crew were helpful.
Cons: It would have been better not to stand long waiting to board.
Flight from Toronto to iceland
Pros: Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air.
Cons: We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160
Cons: The IcelandAir staff were very friendly and the seats were comfortable. I will definitely be traveling with IcelandAir again.
Cons: I never took my flight, the customer service to cancelling my ticket would have been a huge help.
Smooth flight!!!!
Pros: The attendants are all nice and efficient!
Amazing first flight with Iceland air
Pros: Great leg space and friendly staff.
Cons: Nothing
Cons: Again, no new movies to choose, only outdated ones.
Cons: Older movies; no modern ones to choose from, limited selection
Good 8.0
Pros: Again, it was quick and easy. Nice staff.
Cons: The child who kicked the back of my seat for the flight.
Great 9.0
Pros: Reasonable fares. Good baggage accommodations. Denver to Iceland direct. Nice flight staff. The flight attendant pointed out the people who were awake the northern lights which was definitely the highlight of my trip!
Cons: Seats small. Surprised no meals unless purchased. But didn’t matter too much I ate before the flight left. And it was nice to have something to purchase if needed. It was confusing where I could purchase my baggage ahead of the me while checking in online so I just paid for it once I got to the airport.
Reykjavik
Pros: Flight, crew.
Cons: Absolutely nowhere to sit in the assembly area by Gate D36. It is just a place to stand in a queue. There is no departure lounge.
Toronto to Reykjavik
Pros: Everything Nothing
Cons: Nothing
Good
Pros: Same as other comment
Cons: Same as other comment
Comfy
Pros: The staff was really friendly. I had good leg space and movies were offered
Cons: I put low on food cuz there were non. But I knew that already. When boarding they did not go by section so I think it was not as effektive as it would have Been by letting the people in the back rows enter first.
Pros: The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice.
Cons: They give you no food whatsoever, even for transatlantic flights (not even snacks), and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.
Flight was 50 minutes late; barely made my connection in Reykjavik
Pros: The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice.
Cons: My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently.
(Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)
Pros: Crew was very helpful and friendly, and we were greeted with a bottle of water for the flight. Entertainment is nice with free movies, music and Iceland travel video blogs. Water/soda/coffee offered multiple times, and water additional times.
Cons: Boarding was walk-to-outside-stairs, more an airport versus airline thing, in truth the fresh air was nice, just glad it wasn't pouring rain. Seat comfort was barely okay, the 757 seats were basically in contact with my knees, tough for such a long flight. Their 767's are much better. Didn't like paying 60 GBP (pounds, about $75) for 3 sandwich lunches with 3 alcoholic drinks, IcelandAir could do better.
Pros: Crew was very helpful and friendly. Seat comfort was fine. Entertainment is nice with free movies, music and Iceland travel video blogs. Can do a stay over in Iceland for no extra, up to 7 days, we plan to try that sometime.
Pros: The plane was comfortable
Cons: No snacks included
Pros: Boarding was fast
Cons: There were no snacks and crew wasn’t friendly.
Good flight, good price, nice airline.
Pros: Good price point. Excellent crew.
Entertainment with free movies and very nice travel info-logues on Iceland.
Nice flight.
Cons: Reykjavik airport had bus to outside stairs boarding, but that's not the airline's fault.
Very good experience, would fly IcelandAir again.
Pros: Good price point. Very nice and efficient crew, greeted at boarding with pillow, blanket and water bottle.
Entertainment with free movies and very nice travel info-logues on Iceland. Airline offers up to 7 day Iceland stay-overs at no extra cost.
Nice legroom on the 767, and I'm 6'5".
Cons: The small personal pizzas were so-so, sandwich was pretty good. Alcoholic drinks were somewhat expensive.
Reykjavik airport deplaning was via outside stairs to a bus in mild rain, but that's probably not the airline's fault.
Don’t fly Iceland Air
Pros: It was cheap & they get there fast.
Cons: Where do I begin? First they gave me a dirty blanket to use. Next they do not give you any snacks. That might sound trivial but on an 8 hour flight every other airline I’ve ever flown with has offered their passengers SOMETHING. You do have the option of purchasing food but it’s expensive & it wouldn’t feed a preschooler. The crew...honestly they’re just not pleasant to talk to. I put on my call light to ask about purchasing (which means I’m spending money) ear buds & she made me wait another hour & a half. Not one single passenger I spoke to had anything nice to say about Iceland Air.
Don’t fly Iceland Air
Pros: It was cheap & they get there fast.
Cons: Where do I begin? First they gave me a dirty blanket to use. Next they do not give you any snacks. That might sound trivial but on an 8 hour flight every other airline I’ve ever flown with has offered their passengers SOMETHING. You do have the option of purchasing food but it’s expensive & it wouldn’t feed a preschooler. The crew...honestly they’re just not pleasant to talk to. I put on my call light to ask about purchasing (which means I’m spending money) ear buds & she made me wait another hour & a half. Not one single passenger I spoke to had anything nice to say about Iceland Air.
Pros: Very cramped flight.
Cons: Very cramped flight.
Low frills airline with minimal service
Pros: Short duration and cheap price.
Cons: I wish there was a larger selection of food to order and that the portions were larger. The beverage cart only came by once during the trip, though water was offered twice. The entertainment selection was mediocre with mostly old movies and many movies offered only in Icelandic.
Growing pains at the Icelandic airport
Cons: The boarding process was non existent and lacked personnel at the terminal. The flight was six hours, a snack should be offered.
Sucked
Pros: Nothing
Cons: Lost my bag, took 3 days to deliver it to hotel ruined my holiday.
Amazing airline
Pros: Everything.
Cons: Nothing
Icelandair, as expected.
Pros: The flight was smooth and on time. Crew was friendly and efficient.
Cons: A 3-hour flight followed by a five-hour flight isn’t super comfortable but without paying for first class, it was as good as it could be.
Pros: Overall nice service
Definitely a budget airline
Pros: Very speedy embarkation process
Cons: The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal.
Definitely a budget airline
Pros: Very speedy embarkation process
Cons: The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal.
Food choice
Cons: Very limited food choice.
Food choice
Cons: Very limited food choice.
Pros: I like that the flight was very comfortable & there was lots of options for entertainment!
Cons: Honestly it was probably the best flight I have ever taken!
Cons: Wish they served ANY free food
Pros: Threat crew. Nice. Professional. Deal with passengers well when they tried to get there full luggage on board when it was not ok to do so.
Cons: Nothing
Pros: Great entertainment options on the plane, very clean plane
Cons: It was much too hot on the plane.
Pros: Nice clean comfortable plane with plenty of entertainment options.
Cons: Found it much too warm in the plane
Pros: Nice clean plane, more roomy plane than first flight from Toronto
Pros: The flights were both on time and the food and entertainment were excellent.
Cons: The boarding process in Paris and in Reykjavik was crowded and very chaotic.....they do not separate and board the Saga Class passengers first, it's just one big line and "free for all".
Pros: The crew was friendly and professional. They came around often with water, which was key.
Cons: The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is
Pros: Seats were comfortable and both flights were on time.....smooth rides!!
Flight from Toronto to iceland
Pros: Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air.
Cons: We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160
Cons: The IcelandAir staff were very friendly and the seats were comfortable. I will definitely be traveling with IcelandAir again.
Smooth flight!!!!
Pros: The attendants are all nice and efficient!
Amazing first flight with Iceland air
Pros: Great leg space and friendly staff.
Cons: Nothing
Good 8.0
Pros: Again, it was quick and easy. Nice staff.
Cons: The child who kicked the back of my seat for the flight.
Great 9.0
Pros: Reasonable fares. Good baggage accommodations. Denver to Iceland direct. Nice flight staff. The flight attendant pointed out the people who were awake the northern lights which was definitely the highlight of my trip!
Cons: Seats small. Surprised no meals unless purchased. But didn’t matter too much I ate before the flight left. And it was nice to have something to purchase if needed. It was confusing where I could purchase my baggage ahead of the me while checking in online so I just paid for it once I got to the airport.
Reykjavik
Pros: Flight, crew.
Cons: Absolutely nowhere to sit in the assembly area by Gate D36. It is just a place to stand in a queue. There is no departure lounge.
Toronto to Reykjavik
Pros: Everything Nothing
Cons: Nothing
Amazing airline
Pros: Everything.
Cons: Nothing
Icelandair, as expected.
Pros: The flight was smooth and on time. Crew was friendly and efficient.
Cons: A 3-hour flight followed by a five-hour flight isn’t super comfortable but without paying for first class, it was as good as it could be.
Pros: Overall nice service
Cons: The pizza is terrible.
Pros: Everything was on time , perfect
Cons: Don’t know
Cons: I eat gluten free and the falafel salad the only gluten free entre option was not available. Also they were iut of orange juice during the second service. I would greatly appreciate gluten free choices. Thank you!
Pros: Great staff from check-in all the way through to exiting the airport.
Cons: No snack provided with the free tea/coffee/juice.
Rather limited in flight entertainment selection and no free headphones provided.
Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol
Pros: The crew was friendly and attentive.
Cons: On our outgoing flight we believe they changed the type of plane because we ended up with extra legroom seats which was nice but they made us pay for them. Since I was flying home alone, I did order an extra legroom seat and they tried to make me pay again at check in, even though I had my receipt.
Cons: Uncomfortable seats
Pros: The crew was very helpful and kind.
Cons: I wish there were more movies to choose from and a little more room in the seats.
Pros: Great crew, typical seats
Cons: Not having to pay for headphones on a long international flight
Cons: Let know all the hidden costs before buying tickets
Pros: Everything was punctuated!
Cons: It was a long flight so they should give a snack or something to eat!
Pros: The flight was comfortable and the crew were helpful.
Cons: It would have been better not to stand long waiting to board.
Cons: Again, no new movies to choose, only outdated ones.
Cons: Older movies; no modern ones to choose from, limited selection
Good
Pros: Same as other comment
Cons: Same as other comment
Comfy
Pros: The staff was really friendly. I had good leg space and movies were offered
Cons: I put low on food cuz there were non. But I knew that already. When boarding they did not go by section so I think it was not as effektive as it would have Been by letting the people in the back rows enter first.
Pros: The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice.
Cons: They give you no food whatsoever, even for transatlantic flights (not even snacks), and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.
Flight was 50 minutes late; barely made my connection in Reykjavik
Pros: The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice.
Cons: My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently.
(Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)
Pros: Crew was very helpful and friendly. Seat comfort was fine. Entertainment is nice with free movies, music and Iceland travel video blogs. Can do a stay over in Iceland for no extra, up to 7 days, we plan to try that sometime.
Pros: The plane was comfortable
Cons: No snacks included
Good flight, good price, nice airline.
Pros: Good price point. Excellent crew.
Entertainment with free movies and very nice travel info-logues on Iceland.
Nice flight.
Cons: Reykjavik airport had bus to outside stairs boarding, but that's not the airline's fault.
Very good experience, would fly IcelandAir again.
Pros: Good price point. Very nice and efficient crew, greeted at boarding with pillow, blanket and water bottle.
Entertainment with free movies and very nice travel info-logues on Iceland. Airline offers up to 7 day Iceland stay-overs at no extra cost.
Nice legroom on the 767, and I'm 6'5".
Cons: The small personal pizzas were so-so, sandwich was pretty good. Alcoholic drinks were somewhat expensive.
Reykjavik airport deplaning was via outside stairs to a bus in mild rain, but that's probably not the airline's fault.
Food choice
Cons: Very limited food choice.
Food choice
Cons: Very limited food choice.
Pros: The crew wasn’t very friendly and service was minimal. I was asleep when beverage cart came around, they never came back for a 8+hr flight.
Cons: Better service
Pros: great crew.
Cons: no food, very uncomfortable cramped seats.
Pros: great crew, on time. seatback entertainment.
Cons: very uncomfortable, cramped seats. gate assignments always a crapshoot with this airline.
Cons: Will never fly Iceland air again. N
Horrible customer service
Cons: The airline has the worst customer service
Cons: Snacks, more fluid choices. Better movies
Cons: I never took my flight, the customer service to cancelling my ticket would have been a huge help.
Pros: Crew was very helpful and friendly, and we were greeted with a bottle of water for the flight. Entertainment is nice with free movies, music and Iceland travel video blogs. Water/soda/coffee offered multiple times, and water additional times.
Cons: Boarding was walk-to-outside-stairs, more an airport versus airline thing, in truth the fresh air was nice, just glad it wasn't pouring rain. Seat comfort was barely okay, the 757 seats were basically in contact with my knees, tough for such a long flight. Their 767's are much better. Didn't like paying 60 GBP (pounds, about $75) for 3 sandwich lunches with 3 alcoholic drinks, IcelandAir could do better.
Pros: Boarding was fast
Cons: There were no snacks and crew wasn’t friendly.
Don’t fly Iceland Air
Pros: It was cheap & they get there fast.
Cons: Where do I begin? First they gave me a dirty blanket to use. Next they do not give you any snacks. That might sound trivial but on an 8 hour flight every other airline I’ve ever flown with has offered their passengers SOMETHING. You do have the option of purchasing food but it’s expensive & it wouldn’t feed a preschooler. The crew...honestly they’re just not pleasant to talk to. I put on my call light to ask about purchasing (which means I’m spending money) ear buds & she made me wait another hour & a half. Not one single passenger I spoke to had anything nice to say about Iceland Air.
Don’t fly Iceland Air
Pros: It was cheap & they get there fast.
Cons: Where do I begin? First they gave me a dirty blanket to use. Next they do not give you any snacks. That might sound trivial but on an 8 hour flight every other airline I’ve ever flown with has offered their passengers SOMETHING. You do have the option of purchasing food but it’s expensive & it wouldn’t feed a preschooler. The crew...honestly they’re just not pleasant to talk to. I put on my call light to ask about purchasing (which means I’m spending money) ear buds & she made me wait another hour & a half. Not one single passenger I spoke to had anything nice to say about Iceland Air.
Pros: Very cramped flight.
Cons: Very cramped flight.
Low frills airline with minimal service
Pros: Short duration and cheap price.
Cons: I wish there was a larger selection of food to order and that the portions were larger. The beverage cart only came by once during the trip, though water was offered twice. The entertainment selection was mediocre with mostly old movies and many movies offered only in Icelandic.
Growing pains at the Icelandic airport
Cons: The boarding process was non existent and lacked personnel at the terminal. The flight was six hours, a snack should be offered.
Sucked
Pros: Nothing
Cons: Lost my bag, took 3 days to deliver it to hotel ruined my holiday.
Definitely a budget airline
Pros: Very speedy embarkation process
Cons: The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal.
Definitely a budget airline
Pros: Very speedy embarkation process
Cons: The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal.
