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Top 3 airlines serving from Rhode Island to Saint Croix
Scores according to KAYAK customer reviews
Cons: "Slat Lake is not good for mobility challenged people."
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Cons: "I think all was very good"
Pros: "Good Crew. Landing was very smooth"
Cons: "line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!"
Cons: "Refueling took over an hour."
Pros: "The flight attendants were excellent, pleasant, and professional."
Cons: "The video system went down for a period of time."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "On time"
Pros: "Diverted for unclear reasons. Stuck in TSY with hotel voucher to an overbooked hotel; trying to find out of pocket accommodations after long day of no food at MIDNIGHT was a real downer! I’ll let ya know if I make it home TODAY!!!"
Pros: "good service"
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Cons: "WiFi didn't work"
Pros: "Amazing crew & comfortable seats."
Pros: "Was gud"
Pros: "direct flight from IND to CDG!"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "The Grand junction staff is always great."
Pros: "Comfortable seat."
Cons: "Plane was late numerous times. Boarding was painful"
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "The plane left on time if not a bit early."
Cons: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "Not much."
Cons: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Pros: "Nothing..there was literally nothing that I liked about this flight. The gate clerks were helpful."
Cons: "Sooooo many things......there was NO PILOT!!!! Delta knew this 30 minutes before my flight landed and yet Delta did not post or communicate that the flight was going to be delayed and then ultimately cancelled because there was NO PILOT. Of course when they scheduled the flight for the following day not only did they not have a full crew, they had NO PLANE. On the whole, it was pretty terrible."
Pros: "Loved the easy check-in process, bag drop-off, boarding and flight."
Cons: "Not applicable."
Pros: "Staff smooth flight great landing and free movies"
Cons: "Everything was perfect"
Pros: "What a city.. Unique for hell sure..."
Pros: "It was smooth sailing all the way"
Cons: "The people sitting next to me thinking my space was his space too"
Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Cons: "Had trouble with entertainment console are 36d"
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "First flight was not sold out which allowed me to change seats"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Cons: "Seat was supposed to be assigned at gate. Had even called Delta to make sure that I would have a seat but when I got to the AP I was told they were oversold and I could not get on the flight. Missed my connection and had to take later flights. Wasted a whole day."
Pros: "staff was friendly"
Cons: "Boarding was 30 minutes late."
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Cons: "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"
Cons: "Same as the other two legs of trip. Horrible and will never fly American Airlines again"
Pros: "Quiet, evening flight."
Cons: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Pros: "Crew did a good job handling the full flight."
Cons: "I had selected seats thru justly.com. Paid extra. I was not given the seats I had selected. American Airlines refused to acknowledge the confirmation for seat assignments that I had received thru email from justfly.com and Finnair."
Pros: "Person checking tickets was good"
Cons: "Constant delays. Lots of waiting and zig zagginf around runway before taking off. Bags took forever to get out. It was a small plane and not full. No reason to wait 40 minutes for bags. Overall unenjoyable flight experience."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Cons: "Cabin temperature"
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Pros: "No problems, arrived early"
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "On time with no delays"
Pros: "No breakfast"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
Cons: "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Pros: "The flight was on time The flight attendants were were very helpful and friendly. Food service was good. I am a vegan and they were very accommodating. The fact that we had 2free checked bags was great"
Cons: "Nothing. Everything was good"
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "Staff was kind."
Cons: "Flight was oversold, was bumped to the next flight."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Cons: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Cons: "No in flight movie"
Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Pros: "Free upgrade to business class"
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Cons: "Another plane took our gate and our flight was stuck on the tarmac for 10 minutes."
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "The space in economy was bigger than expected. All the staff were very pleasant."
Cons: "I understand budget constraints but the food was mediocre. Can someone relook at choices."
Cons: "Long wait time"
Pros: "I like the people are friendly and when traveling by myself it is always a pleasure to have someone next to me to have a good conversation"
Cons: "I did like the food option. I don't eat cheese and all the food had cheese in it."
Cons: "Seats to close together. Out of main food choices. Temperature too warm."
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Pros: "See above"
Cons: "See above"
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "Been on lots of planes super rough takeoff turbulence was awful landing was not good"
Cons: "Plane seating was tight"
Pros: "The sunrise"
Cons: "I was on the wrong side of the plane!"
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Cons: "It was cancelled in the early AM, due to equipment failure"
Pros: "I enjoyed the movie selections"
Cons: "My seat was given away to a stand by passenger. Even though I showed up on time the crew member refused to give me my seat back."
Cons: "We boarded the plane when the crew knew of a 4 hour weather delay. As soon as the last person boarded we were told to disembark. The time kept getting updated in 30 minute intervals, but the desk staff said we wouldn't be flying for the entire 4 hours. We were again told to board the plane and we would be leaving early, but no we just waited on the tarmac for an hour until the original 4 hour delay. Just give it to folks straight. Everyone was frustrated due to the run around."
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "Friendly crew clean plane"
Cons: "Passenger refused to let people with connecting flights off first I had to run to catch next flight"
Pros: "On time , smooth flying, great service"
Pros: "I was scared until the young man who sat beside me helped me out. He was a military man . ."
Cons: "The bumpy ride! The take off and the landing ..."
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "Needed wheel chair, waited 1/2 hour."
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Pros: "It was a routine cross country flight! Smooth boarding, deplaning and good service from the Crew."
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "Boarding was nice, and fast, but inly because I'm handicapped. Crew was pleasant."
Cons: "I didn't like having to pay $4/2hrs for internet/movies for a 3 hour flight....$8 to watch a movie on a 8" screen?? Come on! If you have it available, why isn't it free or included in $600 ticket price? I'm 6'0" tall and weigh 218lbs and I felt like a sardine in a can. Seats are WAY cramped! They probably are comfortable for a 7 year old girl...."
Cons: "The turbulence"
Pros: "Seats were fairly comfortable and each headrest had a small tv screen in the back."
Cons: "Access to tv was $7.99 and I couldn't find a way to connect my headphones because the controls for the tv were on the armrest that the passenger next to me was covering with their arm, midsection, etc."