RIC - ALO

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Richmond (RIC)
Waterloo
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Top airline flying Richmond Byrd Intl to Waterloo

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,043 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.8
Entertainment
6.7
Food
Airline reviews

Pros: "Flight was so smooth"
Cons: "Nothing"

Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."

Pros: "On time with a very pleasant crew."

Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"

Cons: "More room. Screen was broke"

Pros: "Comfy seat, nice crew"

Pros: "Everything was super comforting"
Cons: "The flight are always subjected to delay ... I didn’t like that..."

Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"

Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."

Cons: "Certain crew members could've been a bit more approachable and friendly."

Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"

Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."

Pros: "as expected"

Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"

Pros: "The boarding process was quick, seats were comfy, staff was very nice."

Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"

Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."

Pros: "Flight attendant gave me a free beer!"

Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."

Pros: "Good legroom on economy"

Pros: "Nothing"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."

Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."

Cons: "Flight was delayed and I missed my connecting flight."

Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."

Cons: "Nothing."

Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"

Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."

Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"

Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."

Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."

Cons: "When I checked in my luggage, the price did not include local taxes."

Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"

Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."

Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Cons: "Nothing."

Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."

Pros: "Even though we were group 6 both ways, boarding was smooth and fast! We arrived early and was able to check our overpacked carry-on. Luggage was unloaded within minutes of our getting to the baggage claim. We were even able to move up to the middle of the plane coming back home!"
Cons: "Nothing comes to mind!"

Cons: "Seats are hard, narrow and generally uncomfortable."

Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."

Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."

Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."

Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."

Pros: "Polite, friendly helpful staff. Plane left on time."
Cons: "There were no window or aisle seats available for free, so I had to pay for the extra cost seats."

Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"

Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"

Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."

Pros: "Quick flight."
Cons: "Crew was rude and illogical."

Pros: "Nothing"
Cons: "Everything, will never fly American Airlines again"

Pros: "The crew was courteous, friendly, and efficient"
Cons: "The flight was overbooked by ten, leaving the possibility of my reservation not being honored and missing the flight."

Pros: "Everyone I interacted with was wonderful including the personnel at the terminal."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Richmond to Waterloo

Airlines flying from Richmond to Waterloo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Richmond to Waterloo

Mandatory masks

Masks required on board, masks provided on flights from Richmond to Waterloo

Social distancing seating

Middle seats unavailable to book on flights from Richmond to Waterloo

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Richmond to Waterloo

Book cheap flights from Richmond to Waterloo

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