Pros: "Quick Trip, Friendly Staff"
Cons: "Spacing of seating due to covid."
Pros: "The crew was kind, the flight was on time and alll in all was just as expected."
Pros: "Seat was very comfortable. Crew was great."
Pros: "One hour delay after boarding due to loosing our “slot”"
Pros: "Friendly crew"
Cons: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Pros: "Crew allowed me to change seats to get two empty seats by the window that were available."
Pros: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Cons: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Pros: "Perfect timing between flights."
Cons: "A small sandwich would have been nice:)"
Pros: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Cons: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Pros: "Staff and the service"
Cons: "Dinner was so bad"
Pros: "Sits had more room then other plain"
Pros: "The crews are very polite."
Pros: "I like the food and servise"
Pros: "Service was outstanding!"
Pros: "Service was outstanding!"
Pros: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Cons: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pros: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Cons: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Pros: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Pros: "Movie selection was good."
Cons: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Pros: "Flight on time"
Cons: "nothing I can think of"
Pros: "all good."
Cons: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Pros: "Not much!"
Cons: "No one available nor willing to help with checking process. Told to just try the checking machines."
Cons: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
Pros: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Cons: "This was a great flying experience."
Cons: "May bags didn't make the transfer and were sent on to me the following day."
Pros: "It was a very safe trip"
Cons: "Small space in Economy class"
Pros: "Vino in Plastic cups from 1L"
Cons: "Could Food"
Pros: "Safety, timeliness, friendliness of staff"
Cons: "Entertainment is outdated"
Pros: "Very comfortable aircraft"
Cons: "I can not afford first class tickets..."
Pros: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Pros: "Plane left and arrived on time."
Cons: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Pros: "We arrived on time"
Cons: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pros: "The actual flight was professionally well-handled"
Cons: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Pros: "very short layover and my check luggage made it all the way home with no problems"
Pros: "Good food, nice crew, nice screen, new plane"
Pros: "Very nice and polite crew, great service."
Cons: "Regular breakfast was just a muffin and nothing else :("
Cons: "Flight was delayed 2 hours after boarding"
Pros: "Flight services were good. Staff friendly. food was good"
Cons: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
Cons: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Pros: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Cons: "My luggage was lost again It is the second time in a row that happens"
Cons: "Thay did not let us in the plane because they changed the name order on the ticket"
Cons: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Pros: "Flight was cancelled. Had to wait in the airport with kids."
Cons: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Very happy good flight ✈️ excellent
Pros: "Smooth and simple. Great flight!"
Pros: "The flight experience was smooth!"
Cons: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Pros: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Cons: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Pros: "Super comfortable the seats and staff"
Cons: "Nothing it was great."
Pros: "Nothing, pretty much"
Cons: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Cons: "This flight is apparently consistently late"
Pros: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Cons: "More movies and TV shows please!"
Cons: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Pros: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Cons: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Pros: "Fast service, kindness."
Cons: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Cons: "Snacks on the plane, comfort"
Pros: "The crew was friendly."
Cons: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Cons: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Pros: "My isle seat"
Cons: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Pros: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Cons: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Cons: "5 hours delay"
Cons: "I almost died without watter due"
Pros: "Timeliness, cleanliness and comfort."
Cons: "Inflight duty free closed too early."
Cons: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Pros: "Nice service."
Cons: "Small aircraft"
Cons: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Pros: "No complaints"
Cons: "Everything was OK"
Pros: "Nothing. Rude staff. Horrible food and service."
Cons: "No entertainment No food for vegetarians"
Pros: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Cons: "New sits are just uncomfortable, especially in the middle."
Pros: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Cons: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Pros: "Quick flight"
Cons: "Time it took to board and leave"
Cons: "My luggage was lost."
Pros: "The staff was great"
Cons: "The movies are outdated"
Pros: "The seat, flexibility were great..and food are tasty and delicious"
Cons: "The crew was not friendly for the flight to Belgrade"
Cons: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Pros: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Cons: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pros: "Flight crew are nice, reasonable service during flight"
Cons: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Pros: "Good food, skillful pilot"
Pros: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Pros: "Huge legs space for economy class, great service!!!"
Pros: "Baggage allowance"
Cons: "Too few movie choices."
Pros: "Air Serbia has a great service and tasty menu"
Pros: "New interiors and uniforms for stuff , even the stuff is super smiley"
Cons: "Nothing , everything was just wright"
Pros: "Service was great on both legs of the trip"
Cons: "Not on time departing from Rome"
Pros: "Food and comfort was good for the price."
Cons: "Had a horrible experience when my checked baggage was delayed on both my outward and return flights! And I got them after 2 day for the outward flight and after 3 days for the return flight. So that ruined my vacation. Very disappointed! :("
Cons: "The landing was even harder that the fist flight b"
Pros: "My first trip using air Serbia was wonderful!!!! The plane and amenties were great."
Cons: "The only thing that I didn't like was the vegetarian food wasn't good- my breakfast was spinach and a tomato! (It was cooked well and tasted delicious. Just not enough food). I think that this might be a rare experience, as I had special meals- but everything else was wonderful!"
Cons: "Offer a free beverage would have been nice"
Pros: "The flight was on time"
Cons: "Counter, and check in, long lines, a lot of people, time spend, and also if the flight didn’t have food you must communicate it."
Pros: "The crew was good."
Cons: "The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight."
Pros: "Flight attendants were lovely."
Cons: "Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again."
Pros: "Flight was on time."
Cons: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Pros: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Cons: "Took to long to service, and customer service was lacking"
Pros: "Nothing at all"
Cons: "Seating, more space, luggage delivery"
Cons: "Flight was an hour late."
Pros: "Crew was great and seat was comfortable"
Cons: "Very poor signage to show where boarding groups 1, 2. 3 , & 4 were supposed to queue. Gate attendant nasty."
Pros: "crew and flight excellent"
Cons: "too close the seats"
Cons: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Pros: "Clean and friendly crew."
Cons: "No food or drink and a single checked bag was extra money."
Cons: "Todo estuvo excelente!!!"
Pros: "Timing, easy boarding."
Cons: "Phone chargers did not function"
Pros: "On time and pleasant service ."
Cons: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Pros: "We arrived on time!"
Cons: "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."
Pros: "Iberia offered the worst ever flight of my life"
Cons: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Pros: "Iberia was a pleasant surprise!!! Excellent airline"
Pros: "EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY"
Cons: "TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL"
Pros: "I got to my destination on time/no mishaps. Kudos to the flying crew for a job well done."
Cons: "Too longer walk to connecting flight under time crunch. No entertainment . No much room,all squashed together. No snack (free/as part of ticket) on second flight."
Cons: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Pros: "The crew were friendly."
Cons: "The delay"
Pros: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Pros: "short flight, on time"
Cons: "indifferent crew"
Cons: "The line at the checking counter in Rome was moving very slowly. The person at the counter was a nice person, though. I think they need more people there."
Cons: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."
Pros: "My flight went smooth and on time. I think we were early. The service is impeccable. Most in-flight meals are pretty crummy if you get one at all. The flight I took wasn't packed somthere was plenty of room. Even if it was there was still a fair amount of space. The entertainment was way better than the ole " everyone get to watch the same thing. Wi-Fi, new releases, even some classic 80's. if you get bored on this flight you really don't deserve to fly internationally."
Cons: "I"lol have to fly them again and find some fault. They worked on my flight and my Mother flew with Iberia and had the same good impression."
Pros: "I flew business class: the crew and comfort was great; the food was pretty good."
Cons: "Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor."
Pros: "Legroom and cabin crew"
Cons: "Very bad check-in, families have priority...also if they have 16 years old "kids". They couldn't print the boarding pass for the connecting flight, no water, no coffee, dirty plane, my baggage arrived destroyed (open in half), they promised to ship it the day after and it was a lie."
Pros: "Crew was nice enough."
Cons: "Boarding started very late and left airport late, somehow landed "on time" but without enough time or guidance to make connecting flight. Although arrived at gate before schedule flight time, were not allowed to board, missing the connecting flight and was then charged a ludicrous amount in fees. Will never travel again."
Pros: "Boarding is quick and easy. Seating is comfortable enough for a one hour flight."
Cons: "No free beverage service . Snacks and drinks cart is wheeled through, but no one buys on such a short trip."
Pros: "On time, great service"
Cons: "The lack of leg room and comfort of chairs"
Pros: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Pros: "Good service. On-time"
Cons: "I got a seat automatically, and I can´t selected a preferred one."
Pros: "Surprisingly more leg room"
Cons: "The plane was filthy. Crew members didn't seem to care to take care of passengers. Overall not a good experience."
Pros: "Fine for what you paid for"
Cons: "We ended up flying to Paris on Air France because it was the only flight left after RAM screwed us over. Cost me $1800 dollars and no chance to retrieve my money back unless someone sends me a letter saying someone screwed up. Need help please!"
Pros: "Madrid airport is seriously beautiful Flight departed on time Seats was lie flat and comfortable Food was best of any European business class"
Pros: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Pros: "Crew was very not ve however flight was delayed causing no us to run to our connecting flight to Miami."
Cons: "No free snacks were provided on this flight."
Pros: "Departed and arrived on time."
Cons: "Was charged for coffee."
Pros: "Customer service, food, comfort."
Cons: "Not a lot of movies to watch."
Pros: "Alcohol allowed for free. Friendly people"
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. My family of 6 really appreciated. They have earned our loyalty."
Pros: "Got to my destination safe and sound"
Cons: "Staff has bad attitude. Food was cold. Entertainment was awful."
Cons: "The seat did not recline, a bit ridiculous for a plane that size"
Cons: "The crew can be nicer"
Pros: "No frills, but for a quick trip it was excellent. Lots of leg room"
Pros: "The boarding process was efficient. The flight arrived on time. My luggage arrived quickly."
Cons: "One crew member could have been friendlier. The seats could be a bit wider."
Pros: "Direct flight"
Cons: "Our suitcase were lost"
Cons: "Hidden fees everywhere!! Worst experience ever and I’ve been traveling all month long!!!"
Pros: "The flight was smooth and calm. The crew was very professional."
Cons: "I did not know in advance about the checked baggage charge. The web site was not clear in this regard. The cost to pay this charge at the Rome Airport was double the price of doing it in advance. This also created a lot of unnecessary stress. We barely made the connection even though we had two and a half hours between arriving in Rome and the departure of the Ryanair flight. Also, there was a delay after boarding of almost one hour."
Pros: "The price and the female staff were gorgeous."
Cons: "Everything from start to finish at BCN."
Pros: "Absolute nothing!"
Cons: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
Cons: "Flight was an hour late and they changed the gat 3 times. Boarding took a long time and was like a cattle call."
Cons: "Flight was more rhan 30 min late"
Pros: "Nothing. They were late, disorganized the seat assignment was a real mess. During the flight they sold raffles, perfumes etc. No refreshments served. 6 euros for a coke? Is this a joke. The seats were small no space for legs. The plane was dirty. Please dont sell that airline anymore. It is a disgrace."
Pros: "Literally nothing"
Cons: "Delays and lack of clarity and updating"
Cons: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."
Pros: "The price, and actually a good amount of leg rolm! Didn't feel super squished!"
Cons: "Wish water was free. I think thats just horrible..."
Pros: "Comfy seats and good legroom, great cabin staff. Good special assistance much appreciated."
Cons: "Flight delay but quality of service made up for it."
Cons: "The flight was one hour late"
Pros: "Priority boarding."
Cons: "Lack of entertainment and device charging ability."
Pros: "The Price"
Cons: "Since the moment of the Check in at the Counter. The attendant was extremely UNPOLITE. Insisting that I must have brought a printed boardng pass. I had to explain several times, that I tried to do it on line and even bought a few more things for my ticket, but I could not get a Ticket to print because the system kept on telling me that as the passport was not european I had to go to a Counter. The attendant was not happy with my answer and kept askng for it. I then told him that as a customer of Ryanair I can not manage your system. And he even replied by saying. Qoute " I have nothing to do with Ryanair. Then at the moment of boarding. Once we were let through BP control, then The crew kept us waiting in different stages All in All around 45 mins, which of course lead to delay in flight. Then on board, the crew was having difficulties with the service even to the point that they could not take our payment with an International Credit Card"
Cons: "Despite meeting the required measurements, my friend and I had to pay for our carry on bags at the gate. We were told at the check-in that our bags were ok. This is unacceptable and cost an additional 110 Euros. There was zero flexibility, and our bags DEFINITELY would have fit. Additionally, there were others with same sized carry on luggage that were allowed to stow it in the overhead bins. The "money saved" with Ryanair is not worth the inconsistency or headache."
Cons: "If you're going to be low cost, at least be efficient. RyanAir was messy and bureaucratic. I had to run between multiple lines to get the forms I needed to fly. I knew I'd be losing money on charges, that was the deal. But I did not realize they would be so Kafkaesque in the process of collecting those charges. Is it really so hard to swipe a credit card?"
Pros: "Not much after having to pay 200 extra euros"
Cons: "We had to pay the normal check in fee (50 euros per person), this one was on me, since I didn't pay enough attention, I don't get why it has to be 50 per person though. We also got to pay 100 euros for our luggage (two carry on bags that had no issue in other airlines). To our surprise, the bags didn't fit in the metal cage they use to size baggage. We ended up paying since we had to fly but then when we were boarding we saw other passengers with the same bag size as ours, so this was really upsetting."
Cons: "No information from either Kayak or Ryan that I needed to finds a way to print my own boarding pass or face a $50 fee. Absurd!"
Pros: "Left and arrived on time; seats were bigger than expected for basic economy though not equal to "extra" level on longer flights."
Cons: "Constant sell-sell-sell announcements, pushing everything from food/beverages (nothing complimentary) to raffle tickets. We were required to surrender a bag at boarding because cabin baggage was overbooked, but most people took theirs on anyway. While we followed the rules, we paid the penalty of having to wait for the bag to be retrieved. It cost nothing but time, fortunately. But the bag surrender before the flight was not convenient or easy to monitor. Also agree with the other reviewer that online checkin is required to avoid a fee. And the requirement for non-EU persons to have a PRINTED boarding pass was a pain. Luckily, our hotel agreed to do this for us, but many travelers don't have the option."
Cons: "Worse experience I ever had with an airline in over 45 years of flying. They charge you if you don't check in online but it took me numerous attempts over a couple of days to check in. The website is horrible. I checked a bag online but when I got to the check in they had no record of it and I had to pay extra. If you are not an EU citizen you have to present a printed boarding pass. If you are traveling this can be difficult. That flight was over a half hour late and no explanation was given. It was an almost one hour wait for bags. I will never use this airline again."
Cons: "Flighr was delayed an hour"
Pros: "Great experience overall..The Ryanair help desk at the airport was a great help as we couldn't print our boarding passes."
Cons: "Only problem was getting boarding passes printed. Eventhough I had Ryanair app, couldn't get mobile boarding passes."
Cons: "We were surprised and disappointed that we had to pay 150 euros because we hadn't had boarding passes. We didn't know this. 150 seems like an awful lot, also the girl behind the desk telling us was very rude......"
Pros: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Pros: "Crew friendly and efficient."
Cons: "Seats uncomfortable, did not recline, we're hard. No snack or beverage service. No audio entertainment."
Pros: "Flight on time, friendly crew"
Cons: "Had to wait standing in queue for 1 hour beford boarding"
Cons: "Many adds and sales going on during flight"
Pros: "Pricing of flight itself was great."
Cons: "Having to actually print out boarding passes to avoid a $60 charge. Bagge charges for first bag of about $35 each."
Pros: "Great flight"
Cons: "Selling many things on board"
Pros: "Lo peor"
Cons: "Todo malo chantas mal vuelo"
Cons: "Over charged and charged for boarding pass"
Pros: "Desk lied about visa, causing later holdup. Late too"
Cons: "Desk was misinformed. Flight late, changed gates x3"
Pros: "Flight was fine; took off almost on time and landed fine. Service was cordial"
Cons: "Not used to flying this airline. Their business practice calls for 45 euros/passenger check in fee if not done online prior. With 4 of us traveling, that just added 180 euros. Then, one of our carry-ons was deemed too big, had to be checked-in for another 50 Euros. The flight was not full and the carry-on could have easily fit in the cabin where there was plenty of space left. Overall the staff felt sorry, knew it was an expensive proposition to just have a piece of paper (i.e. boarding pass), and late checked in suitcase. We will certainly avoid Ryannair all we can when traveling in Europe next time around."
Pros: "Good for a quick flight somewhere. I wouldn't fly it long distance."
Cons: "Landing was a bit bumpy"
Cons: "Traveling in a group of 7. Only 2 of us received email/text notifications that flight was cancelled (less than 24hrs. Notice). When we called to get answers we were led to an automated recording that did not lead us to a human, but to an online chat. The online chat did not work. We found out through a Google search that Marseilles was on strike. We then cancelled our flights, asked for refund, and switched to Alitalia."
Cons: "People cutting the lines to board, and the staff not caring."
Cons: "Everything was awful"
Pros: "Flight was ok."
Cons: "My US flight was late which caused me to miss my ryanair flight. I had to pay 480 euros to have 4 new boarding passes issued. I feel the penalty of 120euros per ticket was usurious on a one way ticket. Will not use airline again."
Pros: "The flight is cheap therefore you get what you pay for but you also get there on time."
Cons: "Because it is cheap everyone has to line up about an hour before boarding actually starts because large baggage will have a hard time finding a space to fit on board the plane. If you can't fit your bag onboard then the fine will be more than what you actually paid for the flight"