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Top 5 airlines serving from Russia to Utah
Scores according to KAYAK customer reviews
Pros: "Crew was amazing."
Cons: "Seats were a little narrow and could use new cushions."
Cons: "Really, nothing"
Cons: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Pros: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Cons: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Pros: "Seat was very comfortable."
Cons: "Everything was good, one little thing, just had to wait for crew member to respond to the bell."
Cons: "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"
Pros: "it was good, i like all the services from staff."
Pros: "Very professional and courteous crew..."
Pros: "Everything was great"
Pros: "The a380 business class was the greatest flying experience I ever had. Second to NONE! Must try and book if possible. I fly a LOT and this was just absolutely amazing."
Cons: "Nothing really! Although they do run out of food options so sit as far in the front as possible."
Pros: "Great movies and responsive crew"
Cons: "Something weird was going on about how food was served and how people went about deciding what to have."
Pros: "The staff was helpful and friendly."
Cons: "I did not get the seat that I booked online. This made things a little hard for me."
Pros: "Great service and smooth flight!"
Pros: "Flight itself was normal. Flight crew was adequate and courteousdr"
Cons: "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
Pros: "Service, atmosphere"
Cons: "1st food was same as it was from Karachi to Dubai"
Pros: "The flight was on time"
Cons: "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."
Cons: "Both the flights were delayed. No accommodation was offered. With two little kids we planned and even payed more to travel with this airline. Overall, experience was big disappointment. Our expectations were much higher than what we experienced."
Pros: "Crew is always helpful and friendly. Riding in economy is never very comfortable. Love the little chocolates handed out toward end of flight."
Cons: "Food is boring and repetitive. Current movie selections and TV shows were mostly uninteresting."
Cons: "Emirates checkin staff in India charging fees unnecessarily. Don’t know it is Emirates decision or Indian staff . I hate to travel again through Emirates ."
Pros: "Nothing very hard to like anything. When traveling in disconfort"
Cons: "The seat I was given. I should have been given the option to select a seat when my money was taken"
Pros: "I have travelled with various airlines over Atlantoc and Pacific none of them I found comfortable as Emirates. The reason I guess is, "Emirates delivers more for ever service" Good work..."
Cons: "The departure time should be more comfortable"
Pros: "Great service"
Pros: "Service onboard the flight was good."
Cons: "Connection in Dubai was terrible. Super long bus ride. Nobody at the terminal to direct you to where the Business Class Lounge is. Had to walk very long distances to get to the Lounge. No staff at the gates in the Business Class Lounge. Flight was delayed but no staff to give information at all."
Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Pros: "Enough leg room, wide seads"
Cons: "Food was terrible."
Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pros: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Cons: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
Pros: "This aircraft was top of the line. Nice size seats, wide aisle, clean bathrooms, great staff, and superior food!"
Pros: "The service was great and the comfort and leg space and need to mention the quality of food."
Cons: "The lack of attention by the crew was unexpected,"
Pros: "From the top to the bottom, everything was excellent except for..."
Cons: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Pros: "Food was great. Service was great."
Cons: "Need to have more leg space for a long haul flight."
Cons: "Delay in leaving the plane even I were seated first raw!!!"
Pros: "Live the overall ecperience"
Pros: "I liked the customer service, entertainment, flight Attendants, food and everything that Emirates has to offer! I felt like I was in first class while in coach!!!"
Cons: "The duration of the flight was extremely long and that made me uncomfortable and it was hard to sleep."
Pros: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
Cons: "Food for main a bit tasteless and dry"
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Cons: "Customer service at cairo airport is soooooo bad. They don't care at all about customers."
Pros: "I was pleasantly surprised how great our travel with Emirates was. We usually fly in business class when traveling to Europe, but this time we were pleasantly surprise that the economy on our flight was as good as business on most American airlines. We are looking forward to another flight with Emirates!"
Cons: "Everything was great, I can't think of one thing that disappointed me."
Pros: "food courtesy boarding"
Cons: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
Cons: "I liked everything"
Pros: "We couldn't get on the flight because of poor service from people at the counter and missed our flight. We had to be put on another flight. One of our bags has gone missing And we are waiting for it"
Cons: "Not receiving the benefits we were entitled to, even after wasting time with a supervisor who did absolutely nothing--not even an apology."
Pros: "Available entertainment was great."
Cons: "It was filthy with two broken toilets and one toilet that was so dirty it couldn't be used. Most sinks couldn't be used by the end. Flight attendants left duty free carts in the aisle while they sat in jump seats and chatted, which made it difficult to get to bathrooms and to move around the plane. Kids running around all over the plane, and trash all over the place."
Pros: "we were updated with info every moment there was a change."
Cons: "I love it"
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "Everything was great one of the best airlines I've flown on"
Cons: "Leg room Food choices"
Cons: "Everything was good."
Cons: "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
Pros: "The check in was with a smile and a good service"
Cons: "The terminal was separated from the duty free and it was prostrating they all the shops were an available including the tax free refund."
Pros: "Excellent food"
Cons: "Boarding was a bit chaotic"
Pros: "The food in Economy was some of the best I've ever had and the crew was very friendly."
Cons: "Good food"
Pros: "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
Cons: "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
Pros: "Great flight"
Pros: "Entertainment, and the plane which felt really new and comfy."
Cons: "Food was a bit boring (because it was such a short flight, I suppose)"
Pros: "The amazing entertainment system."
Cons: "The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much."
Cons: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Cons: "long boarding"
Pros: "Turkish airlines has great service and crew in plane."
Cons: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Pros: "Film selection, boarding process, amenities bag"
Cons: "Dessert very boring. Legspace seemed smaller than last experience on TK"
Cons: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."
Pros: "Good was pretty good. Most crew members were friendly."
Cons: "We were over 2 hours delayed leaving and didn't really get much of an update form the captains about progress during the delay or how the delay impacted our estimated arrival time."
Cons: "Congested, the cabin crew did not give enough water. Did not walk cabin often enough m."
Pros: "Attentiveness Professionalism"
Pros: "Flight was on time, staff were professional"
Cons: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"
Pros: "Service, food, and entertainment options were fantastic!"
Cons: "The process of having to check small electronics needs to be streamlined, but that's still new, so understandable"
Cons: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pros: "best in all regards"
Pros: "Crew service, food and entertainment. Will fly again with this airline and recommend it to others."
Cons: "The lack of space, how small the seat is. On very long flights gets very uncomfortable."
Pros: "All service, atention, food,"
Cons: "the delay in the departure"
Cons: "we had to stop in berlin. we were not informed about the length of the stop. food service stopped in the middle and then resumed 4 hrs later. the crew did not offer snacks instead. wifi did not work on the plane so we could not inform our families of the delay. headset was not working on both ears. boarding was very long due to extra security checks. not sure why u need to go through this twice..."
Pros: "Patience is a virtue"
Cons: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Pros: "Food was great, service was great, excellent in-flight entertainment."
Pros: "When I find the restroom facility with water all over the floor and walls apparently used by a passenger to do a sponge bath. I notified the flight attendants and they immediately clean up the mess and restore the restroom to usable condition. I was very impressed with their attitude in a trying situation. Very cordial flight crew. The little travel kits were an added bonus. Having sandals on a 13 hour flight was a blessing instead of putting on shoes every time you have to to to the WC."
Cons: "The 45 minute wait on the tarmac before take off. It was quite hot in the cabin with no air circulation. And no information from the cockpit as to when takeoff will be."
Pros: "Nice staff, food was good, comfortable seats"
Pros: "food + entertainment"
Cons: "The plane was dirty. It smelled, The food was not up to par."
Cons: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Pros: "My suitcase was delayed, but I'd like to notice and appreciate efforts taken by Turkish airlines rep. at MIA to get it found and delivered in a timely manner. She also followed up asking if everything is fine with it. Thank you, guys!"
Cons: "Rude young lady security officer in Istanbul airport, who forced me to start my laptop working like it's forbidden item to carry on. She talked with intonation like I did something wrong and she is thereto discover it. I believe better workplace for her would be to supervise some prisoners, not welcoming guests at international airports. All other officers (including other security control ones) were looking overwhelmed by work flow, but still polite and friendly."
Pros: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Cons: "My flight was an hour late, making it difficult for me to catch my connecting flight without rushing."
Pros: "Service with a smile and very professional. Love the quality of food and entertainment on board."
Cons: "Last minute changes of aircraft that suddenly make what one thought to be an aisle seat a middle seat! Very annoying."
Cons: "flight left about 11 pm, after dinner service was over the crew never offered water/juice at all until breakfast was served, hard to stay hydrated!!!!!!!"
Cons: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
Pros: "I am not a picky person to me every thing was great taking into consideration that you cant satisfy every one."
Cons: "Not every one can follow the speed of the way you announce things, remember your flight take people from different continents in the world Also not having some where to sit while waiting for the information of which gate to go it is very challenging. The AC was almost killing the older people not me but the older lady sat next to me complained all the time but it didn't work. I know it is the challenge difficult to solve however you can give them some advise. Find a private space to talk with sick people because some people might not be comfortable to talk in front of every one."
Pros: "Outstanding service, very attentive crew, careful attention to punctuality."
Cons: "no information on frequent flier program"
Pros: "They fed you well, great entertainment for 11 hrs (didn't feel like it at all)."
Cons: "The flight TK 119 (Khi - Istanbul) reached Istanbul late by half an hour. The layover at Istanbul was 1 hr 25 m. The distance to reach Gate 504 was terribly long. I had to run all that long distance to reach gate. After passing thru security checks, etc. I was completely exhausted. All that trouble to be dropped from plane on the runway and then using bus to reach terminal building and vice versa for the onward flight TK 33, was a terrible experience. The layover time and the lengthy and tiring procedure need immediate revision and rectification. Instead of comfort, passengers get high blood pressure and exhaustion. Very troublesome experience."
Cons: "Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "Everything ran smoothly. No issues. Short flight. I was comfortable. The Biscoff and Ginger Ale was fine as always."
Cons: "No entertainment in the cheap seats. Free WiFi but I couldn’t connect to anything. But I had my Kindle..."
Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "the seats were ok"
Cons: "was little late"
Cons: "Between the flights being delayed or cancelled, and delta not giving updates or even caring about passengers"
Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"
Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."
Pros: "I was upgraded to First at the gate. The crew was very professional and friendly. Food mini-minimal, but OK."
Cons: "On this A320 craft, old style, the First class seats are a joke. I had seat 2B. The pitch is apparently less than in the Comfort+ rows. The passengers in 1A and 1B started reclining even before departure, and during the whole flight. For me and my neighbor, with that seat on our chest, it was impossible to reach down to the seat-back pocket, not to mention to the bag stowed under the seat in front. To get out of the seat, I almost could not get my legs through the 5-in. interval between the back of the front seat and the irremovable armrest. I shook the passenger sleeping in 1B rather violently a couple times. The lady in seat 2B apologized, but she had to climb and put her feet on my seat to get out of hers, there was really no other way. Delta needs to address this ridiculous situation of their First Class seats urgently."
Cons: "I accidentally left a coat at my seat because the flight was late. And I was one of the last passengers off the plane. I returned within 10 minutes to the gate, but the gate agent was unable to find the coat. It was obvious that one of the cleaning crew took it and I will never see it again. The gate agent responded with a casual, sorry, as if this happens all the time. So much for the integrity of Delta employees."
Pros: "I definitely like the variety of entertainment that was given throughout the flight."
Cons: "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Cons: "Waiting in plane for two hour, it got hot and stuff cuz they had to turn of air to defrost plane and was thirsty."
Cons: "Must have been an older Delta jet. It had no entertainment. The wifi was poor."
Pros: "The only thing that helped was that the flight attendant asked people to sit down if they did not need to make a connection."
Cons: "We arrived too late. The next flight was already boarding."
Pros: "They got us there."
Cons: "They changed my husband's seat. The plane was old with my knees touching the seat in front of me. The plane was way too hot. The little antique tv screen was not useful for watching The Martian movie."
Pros: "The flight got us from LAX to SLC"
Cons: "I bought my ticket in October, checked in yesterday and when I got to my gate was told I didn't have an assigned seat!!? This was totally unacceptable, I was told I didn't select a seat on the seat selection screen and that I was now on standby. I specifically remember the seat selection screen being extremely misleading and thought that I had selected seats when in fact I didn't according to Delta. Maybe instead of focusing your website on getting customers to upgrade their seats you should focus on getting them a seat first. Secondly make sure tickets can't be purchased unless a seat is assigned first. Who would want to buy standby tickets 3 months in advance? I'm guessing not many people."
Cons: "Not enough space."
Pros: "The flight was much smoother than our flight out."
Cons: "We bought two tickets at the same time months in advance. However, when we checked in they gave us two seats at completely opposite ends of the plane. My husband was placed in 10B, the first row behind first class and I was placed in 36B, the back row against the wall. We both had middle seats, which means that the people on either side if us were single travelers. Why couldn't one of them be reassigned so that we could have sat together?"
Pros: "Flight was as expected"
Cons: "Unruly Kids in the plane"
Pros: "Good flight, on time, uneventful. The best kind"
Cons: "No free beer :)"
Pros: "We arrived safely"
Cons: "See above... comments are primarily for Atlanta to Salt Lake portion of trip. I'll try to avoid a 757-200 in the future, since (as you know) there is absolutely minimum legroom."
Pros: "I flew United from Anchorage to Ft. Myers, FL, and I will NEVER fly United again. Delta crew is friendly and helpful, more leg room, more comfortable seats!"
Cons: "I didn't like that this was my longest flight of 3 heading to Anchorage (13 hrs total for the trip home) and we were on one of the smallest planes in their fleet, ridiculous. The overhead bins were too small to fit my carry-on. The seats were 2, aisle, 2. Very cramped. No entertainment available, no monitors even on the plane. For over 3 hr flights it should be a more comfortable, bigger plane and definitely have free entertainment, especially considering we pay extra for baggage these days. It's like anymore, airlines try to nickel and dime u to death, before you know it your $250 flight is now close to $350... (I bought all one way flights) Also, I'm not sure if flight attendants check the bathrooms, but all of my delta flights the bathrooms were tiny and there was urine all over the floor. This flight in particular, the bathroom smelled worse than half outhouses I've used in Alaska."
Pros: "Staff at the podium kept everyone updated. I was given a free glass of wine."
Cons: "Our plane was delayed coming in to Santa Ana. I had to reschedule my flight from SLC to my final destination because my flight going into SLC from Santa Ana was scheduled to be extremely late. It was a disaster!"
Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."
Pros: "Flight was mostly comfortable, on schedule and crew was excellent."
Cons: "My seat would not recline, and the viewing screen was not very touch sensitive so it was extremely frustrating to select movies or music."
Pros: "Traveling back from Thanksgiving on the Sunday after. Boarding was smooth and we even ended up getting in 30 minutes early."
Cons: "Need to expand their WiFi entertainment to more devices (not supported on Microsoft Surface Pro 3 or Android phones) and also not shut off the Wifi below 10,000 feet. Southwest supports pretty much every device and you can watch TV gate to gate, get with the program Delta!"
Pros: "The fight was good, on time. Delta reps gave me an aisle seat so I could stretch out my leg with the injured knee. No one sat in the middle seat next to me so I had more arm room."
Cons: "There was a man seated right behind me who talked non-stop to a woman next to him. It was obvious that she did not know him, but he continued to tell her about personal issues in his life. He spoke for four hours without a minute of silence! Several of us seated near him were clearly uncomfortable. I put my iPod earphones for about an hour for a break, but could still hear him. I know that it's no fault of Delta, but it made for a weary flight."
Pros: "The teeny bag of free pretzels"
Cons: "Very bumpy flight. No movie"
Pros: "Great crew"
Cons: "No power outlets, old seats (but fine condition)"
Pros: "Quick service and very helpful at the Pocatello airport check-in. I'm not a fan of flying especially take off & landing; I must say this was the smoothest flight I have had in quite some time."
Cons: "Give us some room"
Pros: "Love the free booze. Staff was great. Lots of movie options."
Pros: "The on-time schedule for all but the last leg of the trip."
Cons: "The overcrowding of cramming more seats into the plane. Couldn't even fit a small suitcase down aisle. Shoulder width of most passengers and too narrow seats causes hunching shoulders together, leading to neck and shoulder pain. Planes are too hot."
Pros: "The staff was courteous even after a long night"
Cons: "Very little detail on further travel arrangments were provided"
Pros: "Everything was good about our flyet, the crew, the ride."
Cons: "We had two delays before departure, we had family waiting in salt lake for us for hours."
Pros: "Great service"
Pros: "Flight attendants where very friendly and kind"
Pros: "The people on my flights were very interacting with each other. The crew members were also very well spoken and had a good sense of humor. That was not anything that I did not like."
Cons: "I did not have any complaints. Everything was perfect and on time."
Pros: "Fast boarding. Great service and FREE CARRY ON thanks for that cause other airlines charge and it's annoying. Delta app"
Cons: "Long lines to pass securety but that's not deltas falt that's securety for only having one lane open"
Pros: "Service, friendly flight attendants By far, the best US airrline"
Pros: "Fast And on time"
Pros: "Friendly staff"
Cons: "They changed my flight 3 times and they put a baggage on a different flight."
Pros: "Great, funny safety video"
Pros: "Everything was terrible"
Pros: "The staff was awesome!"
Cons: "The small plane."
Cons: "Had to go to four, yes four people for them to figure out how to get our lap child on our boarding pass. Very frustrating and 20 minutes of our life I'll never get back. Plane was old small and dirty. Delta gets a D for today"
Pros: "Great flight great attendents"
Pros: "There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Pros: "Everything is well organized, crew members were great."
Cons: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Cons: "Extremely unfriendly staff at check-in. Boarding was chaos."
Cons: "Space is too limited even for the a small built body."
Pros: "I just loved the friendliness of the crew. Way to go Lufthansa"
Cons: "Not sure about the seats but they could use some cushion."
Pros: "Boarding was easy. Flight attendants were so attentive in Premium Economy. Entertainment choices were excellent. There was a USB charging port on the back of the seat. All good!"
Pros: "Smooth flight except for tasteless special meal"
Pros: "Gentle crew"
Cons: "1,5 hours delay again"
Pros: "That we made it alive."
Cons: "The 1 hr flight that turned into an 8 hour fiasco."
Pros: "Food and boarding"
Cons: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Pros: "Telling you you're stupid"
Cons: "getting too many emails about a flight that I've never took"
Pros: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Cons: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Cons: "No problems average flight slight delays."
Pros: "Boarding was fast"
Cons: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
Pros: "Good flight crew, professional, glad I arrived on time"
Pros: "Every thing except food. Could be better"
Cons: "Less space in the seats than there used to be."
Pros: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Cons: "United Airlines needs to upgrade its planes."
Cons: "2 hour delay"
Pros: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Cons: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Cons: "The head flight attendant was very brusque with clients/passengers - demanding we hand back trays in a certain way, demanding people do not get up and stand during a 3 hour flight. At one point she rushed along the aisle to the front of the plain, bumping and hurting my shoulder, but did not bother to apologize. In front of me, was a mother with a child with special needs. The mother had to stand up for some time to have the child curl up and lie in a comfortable position - the attendant rudely commanded her to sit down and strap the child to the seat, instead of finding out how they could help. She could have achieved it with a better attitude and choice of words. The crew did not bother beyond the bare minimum - it was painful to observe."
Cons: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Pros: "Good plane"
Cons: "No entertainment on board of the aircraft"
Pros: "Clean plane, decent entertainment options"
Cons: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Pros: "Entertainment and food were good."
Pros: "The crew was friendly. I did not need to wait in line too much for use of restroom. The flight was on time."
Pros: "Extremely polite and courteous."
Pros: "Moscow to Munich then Paris were good flights. When weather in Munich delayed our return take-off from Paris, the crew did their best to communicate. Upon arrival a Luft employee was at the gate to escort 11 of us to our connecting flight to Moscow. She took us to a special window for passport check, then our own train car to the other terminal. Bravo! Other airlines leave one to navigate alone. Thankyou Lufthansa. Food was decent on both flights in this day of many 'No food' local flights."
Cons: "Zip. All was good for these well seasoned travelers. We appreciate the extra attention."
Pros: "Boarding was okay, we still had the rush towards the beginning and the concern is always finding overhead space"
Cons: "Apparently if you're not awake when they ask you your choice, and it comes time to pass out food and you're awake... You don't get any. Really horrible. Food being handed out, you're hungry and not even an offer. They simply skip you."
Cons: "And packed in like rolled up silk undergarments."
Pros: "Very friendly personal, good food and drinks."
Pros: "Even the hot food was sweet."
Pros: "Crew was very good. Pilots, definitely, were high level professionals."
Cons: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Pros: "Flight was short. Only 3.x hours."
Cons: "Seats were very uncomfortable and seems to be made from paper. Very little leg room. My pregnant wife experienced very unpleasant feelings all flight long."
Cons: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."
Cons: "The airline went on strike the day I was supposed to fly, so at 4:30 in the morning I arrived to the airport and learned that my flight got cancelled. The evening before there were no info about cancellation on internet. But a representative re-booked my trip on the same day with 2 different companies from the other airport and provided a free taxi. So I arrived to my final destination only 3h late. So my ratings will go only to "overall" as OK. On the other flights with Lufthansa the "Entertainment" and "Food" are usually Excellent"
Cons: "Delay in boarding, delay in removing snow/ice, my seat was changed without notifying me (after i checked in on line the day before)"
Cons: "I had a short transit time in Munich (40 minutes). Munich website promises that this is possible and that gates are close to each other and if the first flight is late, then someone will help you to your next flight. My first flight was about 10 mins late. Although assistance was provided to people connecting to some of the other flights, no-one helped me with my connection. I asked two ground staff and was just told to make my own way to the next gate, which was not close. It was in a different terminal! After literally running through two terminals, I did not make it to the gate in time and had to wait for the following flight which got me home over three hours late. Lufthansa did give me a five euro meal voucher though (which doesn't buy very much in an airport cafe)."
Cons: "It was a problem with one passenger, she came from another row and take two seats close to me and my daughter, she wanted to fly with comfort, so I told her it is not nice, this is not her seats and I have a kid with me and she should share wirh another people too, butshe was freeked out because I did a comment, than she asked me what country I'm from and I told: Russia. So she told me she could see why I so unclever...all Russian the same and laughing on me. I didn't expect so racist behavior and I stopped any conversation and complained to flight attendant. And I was double surprise! She went to her talked with her and than tell me that she could take any place she wants and she never told me any racist words, and maybe I'm a lier. I was so upset and I told a passenger that I can go to court when get back to US, she was really scared now and start sorry! But it was to late to sorry! When I asked flight attendant to sorry, she told she do not sorry!!! The flight was Monday October 3rd 2016 Lufthansa 459 San Francisco -Munich, name of flight attendant Eva-Katherine Pfaffel, the passenger seat 44 Diana or E I think, they didn't provide me information about name or her seat. The flight attendant told me it is not big dealing, maybe for Germany it is ok, but in US it is really rude, original I'm from Russia, my daughter too, additionally she is black, it will be really good if I never feel this again, I was in really helpless situation. It is really unpleasant when you spend money and get neglect."
Cons: "The company denied any responsibility for the passenger and for the full fill the trip"
Cons: "Moscow demanded that Lufthansa had to pay 500 dollars"
Pros: "Crew was great and the plane was clean."
Pros: "Initially things were smooth. Boarding was on time."
Cons: "But then they deboarded the plane and everything went south fast. They didn't tell us what was happening or where to go or what to do. Instead we were directed to different service centers. We were told conflicting things. Sometimes they told us to exit the airport through passport control, but without any information on what to do next. They reopened the terminal but then redirected us to a service center. That center was overloaded and we ended up waiting in line for service/information for the entire day. Once I was near the service center they dissipated the line. They told us there was another service center in a different part of the airport and that this one we have waited for was closing. We went there and it was also closed instead they had beds without blankets or pillows limit the halls. Alia we were in line for hours before they offered any water or food. Food was really late. Information was the problem here. We were not told what we should do except to check with the service center. Eventually a few of us tried to get through passport control and check the service center out front. This worked much better. I was able to get a hotel and a standby ticket. That flight went much better but getting that far was a mess."
Pros: "Crew was very good on all flights. Packages, containing playing cards and some other items that were given to children during flights, were a nice touch. My husband changed his seat to accommodate a lady who was flying with her daughter, and was acknowledged by the crew and was offered a few extra snacks. Nice touch."
Cons: "Food on this destination was the best of other flight legs."
Pros: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."
Cons: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."
Pros: "Overall great experience!"
Pros: "Great food and entertainment options."
Cons: "Very slow boarding process. A lot of the boarding crew just standing around waiting instead of moving the passengers thru to board. A half hour delay ensured due to the slow boarding process. Seemed to have no clue how to board efficiently. Seats a little cramped in economy. Passenger who was disabled - could not stand on his own - was seated in an aisle seat and passengers had to climb over him to get in and out the entire flight. Should have been seated in a different seat since he never stood up."
Pros: "Disappointed overall. United Airlines took over here and you could immediately tell the difference."
Cons: "Seats were uncomfortable, no food only snack which is typically crushed pretzels. I typically never fly United because of their service, food etc very poor"
Cons: "Limited space"
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "All of the less than good, obvious!"
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Don’t be late"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Crew was awesome"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "The entertainment options were good."
Cons: "Didn’t happen."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Cons: "We did not get two of baggage at the destination."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Good service onboard, good food. On time."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Cons: "Bag was lost"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "Enough space good wine and on time"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "It was very comfortable"
Cons: "The crew was great"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."