Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Lovely crew!"
Cons: "The landing was rough!"
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "Nice gate agent was holding the plane for some of us who were running from International connections"
Cons: "Wish the plane was a little cooler while passengers were boarding"
Cons: "2 hour delay, entertainment and WiFi not working, bags almost an hour to come out at SFO"
Cons: "All good"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Pros: "Crew was cordial. Pilot did treat during some rough turbulence."
Cons: "Late boarding, narrow seats"
Pros: "boarding and checkin bags"
Cons: "Co-pilot didn’t Board the plane and flight got delayed for 2 hrs. Most probably AA knew that co-pilot didn’t arrive and they still boarded everybody only to be left stranded on tarmac. that’s totally unacceptable. And we all could have waited in the terminal. Hope they fix that problem for future purposes. Similar major delay by 6 hrs with a previous travel and they finally cancelled the flight. It’s just getting worse with AA delays."
Cons: "I was asked to change seats. Glad I didn’t pay extra for my seat. All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Pros: "The flight attendants, the service,, the movies, the food, the flight were great, the pilot was very smooth, the plane was very clean"
Cons: "The boarding took forever, including because my wife was picked for extra security search... for an american citizen who lives in miami ?... Inside the plane during the whole flight was freezing Paying for suitcases and changing or selecting seats??? .. really?"
Cons: "Flight delayed two hours."
Pros: "Everyone was pleasant and helpful, food was good and plentiful."
Pros: "On tume"
Cons: "American and all other airlines need to improve leg room in coach."
Pros: "The sight that you can see when you fly over Cordillera de los Andes."
Cons: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Cons: "no inflight entertainment no outlets"
Pros: "Flight was on time and crew was pleasant."
Cons: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
Cons: "Even though I presented a valid handicap sticker to the front desk, they treated me as though I was some kid who stole it from my grandma or something when I asked to board early. The steward was rude and pushy. I asked a question and he acted as though I was bothering him."
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Cons: "51/2 hour delay!! Should have brought in another plane."
Pros: "Food voucher, small consolation for a missed dinner with family!"
Cons: "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
Pros: "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
Cons: "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."
Cons: "The boarding process."
Pros: "Loved the individual TV & ability to charge my cell phones"
Cons: "Very tight leg room, no food to purchase, no snacks."
Pros: "The crew on the actual airplane was fine. And we got here."
Cons: "The gate agent was very rude at CLT, and no one was giving us real updates about why our flight was getting delayed, they just kept pushing the time fifteen minutes each time we got close to the boarding time without communication. I get that there’s weight restrictions, but they gate checked my bag on a hardly full flight. I’ve now been waiting an additional 20 minutes after already being delayed over an hour."
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Pros: "Customer service was excellent. Comfort and other services were among the best I've experienced ever flying."
Pros: "The cabin seemed to have more room than most I have been on. Short flight, so no big negatives."
Cons: "Will probably never choose to fly American Airlines again"
Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Cons: "I WAS NOT ALLOWED TO BOARD MY FLIGHT BECAUSE I WAS ONL,Y 19 MINUTES EARLY RATHER THAN 20 MINUTES EARLY FOR CHECK-IN. SOUTHWEST WOULD NEVER BLOCK A PAYING PASSENGER BECAUSE THEY DIDN'T CHECK IN 20 MINUTES EARLY. I PAID $600 FOR THAT FLIGHT AND WATCHED IT SIT ON THE RUNWAY WHILE I WAS BLOCKED FROM BOARDING. IT WAS 20 FEET AWAY FROM ME IN THIS TINY AIRPORT. MY CO-WORKER WAS ABLE TO GET ON, BUT I WAS A COUPLE OF STEPS BEHIND BECAUSE OF RETURNING THE RENTIAL CAR."
Pros: "On time arrival"
Cons: "Everything else"
Cons: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
Pros: "The crew, and the plane, confy. Was a good flight in general."
Pros: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Cons: "Checking one bag took 30 minutes. Very stressful"
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."
Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."
Pros: "The crew did a well trained job, they made it a very happy and fun flight."
Cons: "The first flight was so noisy loud it sounded like it was going to rattled apart and for two hours."
Pros: "All was fine,"
Cons: "The plane was very old"
Pros: "Scenery is awesome: various mountains, including snowy peaks, up close. Great views of Lima and Cusco from high above."
Cons: "Flight was delayed by an hour, but surprisingly made a good time, just slightly late in Cusco."
Cons: "In seat entertainment"
Cons: "Flight delayed for 4 hours"
Airlines flying from Salisbury to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights