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Cons: "Good service no delayed"

Cons: "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"

Pros: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"

Pros: "All"
Cons: "Crowd highly liked company deserves crowd"

Pros: "Like flying first class"

Pros: "It was the best"
Cons: "The best"

Cons: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Pros: "Combo deal....It might not sound funny to many but my 21 hour lay over gave me an opportunity to visit instabul and that was great."

Pros: "The food was good and the entertainment was fine."
Cons: "After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life."

Cons: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."

Cons: "Seats are not comfortable you end up with bad neck pain"

Cons: "Extra extra and private security passing from Istanbul airport"

Pros: "Nothing"

Pros: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Cons: "The seats are cramped just like any other airline."

Pros: "All was perfect"
Cons: "Nothing"

Pros: "I'm happy and will continue to fly Turkish."

Pros: "Everything"

Pros: "Entertainment"
Cons: "Flight was delayed 2 hours before take off."

Pros: "Service and food is good, crew is helpful"
Cons: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."

Pros: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Cons: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Cons: "More service with flight attendants walking around to offer drinks would have been better"

Cons: "Very hot inside the plane"

Pros: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"

Pros: "It was great. I told everyone about it."

Cons: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Pros: "Flight crew was pleasant."
Cons: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."

Pros: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Cons: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Pros: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Cons: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."

Cons: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Pros: "Every thing was ok"
Cons: "Nothing"

Pros: "I liked the food and the crew and the entertainment."
Cons: "I didn't like the trip two hours late."

Cons: "boarding the treat you like animals"

Pros: "Service on board was terrible..."

Pros: "Quality experience all the way around"

Cons: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Pros: "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"

Pros: "Appreciated the lights being dimmed, to make it more restful."
Cons: "Would have enjoyed ice with the juice, or colder beverages."

Pros: "Everything."

Pros: "Appreciate highten security checks giving "secured" feelings to passengers."
Cons: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."

Pros: "Food"

Pros: "Leg rooms are much smaller compare to other airlines."

Pros: "The food, the service and entertainment!"

Pros: "they are good thank you very mush"

Pros: "Good flight with plenty of entertainment and food!b"

Pros: "Food was ok Service in plane was good"
Cons: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"

Pros: "that we got to check in 2 bags"
Cons: "-lost one of my bags"

Pros: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Cons: "Too little leg room. My knees touched the seat in front."

Pros: "Very bad experience i have to think twice before I book airfare now !!"
Cons: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"

Pros: "Plane seats were comfortable."
Cons: "Got sick from food. Stewardress skipped over me for service."

Pros: "Seat was comfortable and the food was decent."
Cons: "Strippers"

Cons: "Crew was not very friendly, the lack of customer service is evident."

Pros: "Flight on time"
Cons: "UAL sucks, as expected."

Cons: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Pros: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Cons: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"

Pros: "Great departure time. Super comfortable even in coach."
Cons: "The second meal was a bit skimpy and not so tasty."

Pros: "Flight on time. When you are able to get a hold of flight attendants, they do take note of your requests."
Cons: "Entertainment kept freezing up and needed reboot. Crew didn’t answer to the call-for-attendant signal"

Cons: "The service"

Cons: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Pros: "Nothing really. KLM or LOT are way better."
Cons: "Get your own food or you will stay hungry. 12 hours flight with 2 crappy meals served with no option of getting anything else except candy bars or pretzels."

Pros: "It is so nice to flight on board a plane were the staff knows what to do."

Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."

Pros: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Pros: "Outstanding cabin crew."
Cons: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."

Pros: "As usual, good customer service."
Cons: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."

Pros: "On time-well organized!"

Pros: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Cons: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"

Pros: "Crew service and positive attitude"

Pros: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Cons: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."

Pros: "Service was execellent"
Cons: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."

Pros: "THE VIDEO OF THE FLIGHT THE WHOLE TIME. THE SMOOTH SMOOTH FLIGHT. THE FOOD AND WINE. THE SERVICE."

Pros: "row 34 bulkhead was good leg room (I am 6'4")"
Cons: "Crew did a poor job getting food out on time. They rushed the final food service with less than 1hour left to LAX and had to eat very quickly before descent and had little/no time to fill out customs cards. In seat entertainment TV worked very poorly - very slow response to pressing buttons and very slow load of content."

Pros: "The downstairs lavatories are genius!"
Cons: "Nothing!"

Pros: "Crew was nice"
Cons: "Food overly salty. My "tv" worked poorly, skipped around and couldn't get to previous spot."

Cons: "I could not get any information in Moscow until arriving at the airport."

Pros: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Cons: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."

Cons: "1 hour between flights meant a very hectic transfer."

Pros: "Service was very good."
Cons: "Pasta was so so."

Cons: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."

Pros: "Really NOTHING!!!"
Cons: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"

Pros: "This is how to run an airline. Ausgezeichnet!"

Pros: "Same as above"
Cons: "Same as above"

Pros: "NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT."
Cons: "SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT....."

Pros: "Service,entertainment, and food. Easy check in"
Cons: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."

Cons: "See above"

Pros: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"

Pros: "short hop--good"

Pros: "Great"

Cons: "More current movie selection would be nice."

Pros: "all"
Cons: "overall service"

Pros: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Pros: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Cons: "I started to get hungry between meals."

Pros: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Cons: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."

Cons: "Cramped seating in Economy"

Pros: "The food was nice."
Cons: "12 hour flights in general not the most comfortable."

Pros: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Cons: "Everything went smoothly."

Cons: "the person sitting next to me, barefooted the whole flight with nasty toes"

Cons: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."

Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Pros: "Muslim food"

Cons: "Delay due to strike"

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Pros: "The aircraft"
Cons: "No overbooking next time!"

Cons: "I congratulate the KLM crew!"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."

Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Cons: "Flight departed 35 minutes late"

Cons: "infotainment was down. Lost my luggage the flight was delayed"

Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."

Pros: "Crew"
Cons: "N/a"

Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Pros: "Nice flight, nice crew, and a nice experience."

Cons: "The streaming service didn’t work"

Pros: "Good flights. Good prices."

Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Cons: "Tiny old cramped plane."

Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Pros: "Good multi media access and content"

Pros: "Great food"
Cons: "Sears we're toooo small"

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."

Pros: "Service was good"
Cons: "Delay"

Pros: "Food and drink service"
Cons: "Boarding pass facility"

Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"

Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"

Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"

Pros: "everything"
Cons: "nothing"

Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."

Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."