I was charged $200 for a 2nd checked bag, which is unreasonably high and feels like price gouging. Other than that the experience was excellent.
The ROOM was great. We would love to have it on all of our flights. LOL
I would prefer to fly with Japanese airlines over American ones. They have better food and service overall
I was too late to get onto this flight. Kayak shouldn't let you book a connecting international to domestic flight when flying ANA. Your domestic flight could be in a different terminal and you won't make it because you have to go through immigration and customs.
United Airlines crew members do not know how to deal with emergency situation that caused our flight delay. For example, they should have asked the maintenance or seat belt repair personnel to come and fix the seat belt while they were looking for a volunteer to book another flight.
I always take ANA because of the great service and overall experience.
Tokyo Haneda to transport was so bad too short time . and find out way to the gate was so bad. I almost missed flight. because confused. They need more great way tell us how to get there details
Entertainment and food is best. I love to use ana for a lots japanese movies…. Food was best
The organized check in , the delicious meals, in flight entertainment selection and most of all the friendliness of the flight attendants with prompt and personalized service..
First trip from Tulsa to Houston by air. It went by quickly. I watched half a movie and continued the rest on the next flight. Staff was considerate and helpful.
My plans changed and I tried to cancel or change the flight for credit but was giving the run around and denied . Not great
Excellent service, excellent food and beverage options, plenty of leg room
Checking in as an international flyer is a bit tedious
I was so hungry , from Boston to Tokyo, only 2 big food .
It was okay, short flight so nothing much to comment.
The crew was nice, the food could be better, and at least 2 bathroom stalls were out of service.
The crew was attentive and provided everything I needed. The food in business class was excellent.
Good experience for economy transpacific. Reasonable comfortable seats. Food was not as good as I expected or had on other prior transpacific flights but likely attribute that to rising cost of supplies. Staff is courteous. Overall, very good.
Good the crew was nice very kind and very helpful
The original email I received and flight that I paid for was for Japan Airlines. Since JAL is a partner with American, I ended up on an American Airlines plane. This would not be a problem, except that JAL allows 2 check in bags for free and American only allows 1. A $100.00 unexpected expense was very disturbing, especially since I will have to pay it again on my way home. I feel like it was a bait and switch. I never would have chosen American Airlines if I had known that I would have to pay $200.00 in baggage fees, above and beyond my airfare. Secondly, the check in counter representative did not realize that I had TSA pre-check, so I had to return to the check-in desk on a different floor to get a new boarding pass. The AA representative helping at the check-in kiosks was very helpful, kind, polite, and professional when I returned for the new boarding pass. Thirdly, the crew was not as friendly as I have experienced on other airlines. Their tone when speaking to other passengers was not always polite. The food was better than I expected. However, I am used to having a station where one can serve themselves water, juice or grab a snack. That was not the case on this flight. Truly makes me think twice about booking with American Airlines. I am very disappointed.
Unbelievably poor service from flight attendants. They didn’t even do water service on a four hour flight. Just disrespectful.
Seats had less pitch than a regional jet. Food was OK. Have to buy alcohol on US based carriers flying international. Boarding was a mess. Did not have bags but overhead space was gone quick. Would like to see the airlines enforce the one bag over and one bag under policy
Lately I like the planes have been exceptionally filthy. There’s lines of dust and dirt all across the ceiling in the vents, and the cracks in between the seats are literally full of food. It’s definitely not the quality of service that I was used to with United. I’m also very disappointed with the Wi-Fi! All I wanna do is knock out a few work jobs while I’m trapped in my seat And it spools so bad. They did provide me with a refund, but the process of getting that refund is so complicated. It’s unfortunate.
Crew was excellent. This was a relatively long flight though and had very little leg room, and no entertainment.
The newer screen was super cool and had the option to watch many different shows or movies. Crew was polite and helpful. However again, many children screaming bloody murder and kicking my seat, and parents doing nothing about it as usual.
Flight was good and crew was super polite. However, there were around 5 kids screaming the WHOLE 2 hours. I understand kids have to come but parents need to do something to control their children. They make the experience terrible, especially after finishing 16 hour shifts at the hospital I needed some sleep, which I did not get.
Plane was crowded and even when we hit altitude, the plane was hot, not enough air flow.
Flight was delayed and missed my connection Lufthansa didn’t respond.
the delay for 3 hours was understandable due to weather conditions but the flight should’ve provided some on flight compensations or at least provide more food.
United could have one single once of customer service. No human United employee would help me with the invalid mileage plus number, they said I had to speak with the computer.
We never made it due to delays on both ends. Gate attendant said it was mechanical but the system said otherwise, so no compensation. That’s not right.
The pilot greased the landing and the crew was fantastic.
Attendants were pleasant and the flight was smooth and relaxed.
It was fine. No drinks nor snacks offered though. I thought that was unusual.
Things were delayed a little. But that didn’t affect my plans. It was fine. I was surprised it was so full thanksgiving day. The crew were friendly and professional.
The flight was delayed multiple times, again no fault of American but again the extra cost, for everything makes it feel like a cheap airline! Especially when flights are outrageously expensive already
we landed at cmh ten minutes early but had to sit on tarmac for twenty minutes because a plane was at our gate despite the fact that 3 other gates were open.
I have a gluten allergy so did have any food
We were very rushed by a staff member at the gate when transferring from American Airlines to Fijian. Then the plane stayed put for ages anyhow! The plane was delayed and my bag sent to San Francisco instead of Fiji
Wish some foods provided rather than just biscuit/cookie for flight more than 2 hours
