Daily cleaning, installation of cabin HEPA filters on flights from San José to North Carolina
American Airlines has waived its change and cancellation fees on flights from San José to North Carolina. Confirm policy on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 18m
The cheapest ticket to North Carolina from San José found in the last 72 hours was $130 one-way, and $201 round-trip. The most popular route is from San José to Charlotte, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $130.
American Airlines flies most frequently to Charlotte from San José.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to North Carolina.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to North Carolina is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to North Carolina with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to North Carolina up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Captain came out and was direct and friendly with passengers about reasons for delay"
Cons: "2.5 hour delay. 3 out of my last 4 Jetblue flights have been delayed and arrived late. Not okay."
Pros: "Nice crew, better planes than Spirit Airlines!!"
Cons: "Multiple delays & gate changes! Arrived 2 hours later than expected- not good for my ride home who had to wait so long!!"
Cons: "Free earphones for the TV"
Cons: "Delay with no reason at all. Clear weather in all the relevant cities. Then sat on plane upon arrival doe half hour. Ugh"
Pros: "Water bottle and being able to watch TV"
Cons: "The flight left over 3 hours left and then once we were FINALLY on the plane and about to take off there were really really Stupid errors-such as bags not being loaded This cost passengers SO much time and was so frustrating"
Pros: "Great crew. Comfortable seats. Lots of leg room."
Cons: "I don’t think the internet worked. I tried everything on my phone and computer."
Pros: "Easy Direct Flight. Nice Crew and Good Captain."
Cons: "Flight Delay and Change of Gate"
Cons: "Over 3 hours of delays. Didn’t get in till 1 am"
Pros: "Great crew, live TV and a very smooth flight when we left Fort Lauderdale."
Cons: "They should have communicated earlier to fliers about a possible 2 hour delay. Due to an unforeseen accident on the highway, i was unable to go and park at an already booked and paid off-site parking facility so I ended up parking at the airport only to learn that the flight was delayed after 30 mins or so at the airport. I was not happy."
Pros: "Costumer Service at RDU was helpful and friendly, very different from costumer service at BOS"
Cons: "Costumer service at BOS didn’t do anything to help me locate my bags or to make my flight less stressful. They actually said to me that it wasn’t their problem that my baggage was lost, but that LATAM lose it and that they wouldn’t do anything about it."
Pros: "On time. Courteous staff."
Cons: "Long lines for security clearance."
Pros: "comfortable seating space."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "The crew was courteous and friendly and did a good job of arriving at the destination on time."
Cons: "The flight left the gate 30 minutes late, but there was no notice of the delay beforehand. It's always nice to be notified if I'm going to be delayed and what the reason is behind the delay. Being left in the dark about delays is always discouraging...whether I'm at the doctor's office or at the airport. That being said, the crew hustled and got us to the gate for an on time arrival."
Pros: "On-Time, friendly staff. Helpful staff via phone contact to change flight due to weather."
Cons: "App wouldn't let me access new boarding pass after change"
Pros: "nice friendly service and comfy seats"
Cons: "delayed out of jfk around dinner time tusk tusk and very long lines at TSA in terminal 5 - not neccessary"
Pros: "Quick, efficient processing at the airport."
Cons: "The seating is very tight, even though I am only 5'4" it was too close. I felt sorry for the young man next to me who was approx 6' and very uncomfortable. For health purposes, foot rests should be installed to elevate the feet off the floor and offer differing positions help reduce the possibility of forming blood clots during flights."
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "The crew was great. The flight attendants were awsome. Genuine smiles and polite and did Wonderful. I had plenty of room and the plane appeared to be pretty clean."
Cons: "Let me preface that I have children and grandchildren of my own. There was a family of 3 behind me, 2 adults and a child under 1. The baby was fussy which was no problem. I just put on my headphones. I understand this happens and sympathize with the parents. However, they allowed this child to constantly kick my seat through the flight which was annoying and unfortunate. There were empty seats in front of me but I didn't want to offend anyone by asking to move. :("
Pros: "Crew was very pleasant and helpful"
Cons: "Delayed flight and confusion trying to board the plane"
Cons: "Flight delayed and changed gate"
Pros: "No one knew I was deaf as crew knew on way to NY. Not sure why this happened."
Cons: "I am deaf. Ticket going to NY stated deaf and this return said nothing on it. Plane had no air, just heat. Steward was excellent during flight and kept offering front of plane water. Very unpleasant. Poor guy was sweating serving drinks/food. He was a gem."
Cons: "Unable to turn off the movie screening"
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Pros: "seating and legroom"
Pros: "WIFI and condition of the aircraft"
Cons: "they did not communicate with their partner emirates making it hard to change flights- emirates ended up doing all the work to get my flight changed"
Pros: "Short flight. No entertainment and just snacks."
Pros: "water dripping on me crew said for $45 I could move"
Pros: "I liked that the flight was short"
Cons: "I did not like the impatient crew member and his exasperated tone of voice when he told me "that overhead compartment is full so you nwed to use one that isn't full." Not everyone is a frequent flier and knows 100% proper plane ettiquette. And we ALL get tired on the job. Either suck it up or find a job where your mouth stays shut!!"
Pros: "Staff on ground were extremely helpful and friendly. Baggage drop-off and check-in kiosk were expertly staffed."
Cons: "In-flight screen never goes blank. Need an off setting instead of constantly changing commercials."
Pros: "Large space"
Cons: "Old plan"
Pros: "Perfect in time flights"
Pros: "Understood there were thunderstorms up and down the northeast coast. But it is always helpful for the team at the gate to keep folks waiting there with 20 min delay here and there. I just got them on my phone."
Pros: "info was good"
Cons: "waiting for more then 2h and no offer for drinks or anything"
Pros: "Jet blue seat and leg room and entertainment options made the flight a good experience."
Pros: "Keep it up"
Pros: "Kind crew member."
Cons: "Security check was too slow."
Pros: "everything went very smooth for my teenage son (17) and his friend"
Cons: "Wouldn't let passengers spread out after boarding closed even though there were empty seats"
Cons: "I landed at 8 pm from Reykjavik and had to wait until morning to connect. Trying to sleep in Terminal 5 is troublesome. I came home having been awake for two days straight and was sick for four days."
Cons: "Nothing to mention"
Pros: "Was great"
Cons: "The stewardess left a cabin open, the captain didn't allow us to get out of our seats nearly the whole flight."
Cons: "The one member on the crew team was rude and harsh. Very poor customer service skills."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Cons: "The girls were sweet as usual!"
Cons: "Late and bumpy"
Pros: "Crew was great"
Cons: "I actually can not complain"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Cons: "On time, free upgrade."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Pros: "Good abording"
Cons: "problems with seating assignment"
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "The crew was amazing, very respectful and very timely."
Cons: "My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff."
Pros: "good service"
Cons: "a better airplane"
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Cons: "I tried to check-in my husband and I online but i was unsuccessful and the only option besides us citizen was visa. My husband does not have a visa he has he’s resident card but there was no option for me to select besides visa. once i arrived i was told I would have to be on standby since I did not check in ... I told the air flight assistant I was unable to do so because when I would input my husbands information who is currently a resident there was no option.. she said some airlines don’t let you check in online because they have restricted online procedures... I paid for my ticket which means I paid for my seat... I always travel with Aeroméxico for the reason as I love the customer care We receive and never have issues and I was pretty confused as to why I encountered this situation... I would really appreciate that Aeroméxicos online process works for both citizens and residents to make it easier on everyone.. but i also want to thank the staff because even though I was given bad news and awaiting to see if I would fly back on time as a stand by, they were able to get me back to my home without me missing work...I can’t enforce enough to please look into into you’re online check in to make it fair for all boarders to check in ... thank you"
Pros: "Missed it"
Cons: "Give back money"
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Pros: "No, the crew was not friendly, a little bit rude"
Cons: "Food its too bad and the crew are so rude, no friendly, needs some training about service and being nice"
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Pros: "The ove"
Pros: "Comfortable, prompt, clean."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Pros: "I’m glad I made the flight. It was tight. Friendly staff all around."
Cons: "The sprint to make my connection was the only glitch on the trip so far. I made it so all is good."
Pros: "Great service all around. I would recommend."
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."
Pros: "First class service from jfk to Mexico City was amazing. Loved the reclining seat and footrest. Well worth the price, great value"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Cons: "Bad service!"
Pros: "Foods and refreshers were good"
Cons: "The wait time when boarding"
Pros: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Cons: "Food was poor and flight delayed because of crew, at least that is what I was told."
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Pros: "Everyone was polite & kind, and incredibly efficient."
Pros: "Flight attendant were very nice, great prices,"
Cons: "There was nothing I didn’t like"
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."
Pros: "Nothing at all."
Cons: "I missed my from Tijuana to Guadalajara and I called kayak to let them know I still needed the flight from Guadalajara to Tijuana. I asked them not to cancel it and hey said no problem. Well that wasn’t the case my flight got canceled and I had to pay 250 dollar store to get back to Tijuana. If I’m not reimbersed by kayak I wil never use your services again and neither will my family which consists of 11 sibling of mine and more. I expect you guys to make it right. Contact me right away please."
Cons: "The fact that we are now charged for baggage and seats similar to the economy airlines. Service is also noticeably worse."
Pros: "Food service, upgrade, and leg room"
Pros: "Very nice crew"
Cons: "Old plane, very uncomfortable seats, no leg room and no entertainment"
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Pros: "You were served a meal"
Cons: "The seats are literally on top of one another, you couldn't watch the movie in English only Spanish. We waited 30 min for a bus to get us from the plane to go to customs"
Pros: "Crew was modest!"
Cons: "The smell"
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Pros: "1. Decent movie selection 2. Ground connection support knew of our situation on arrival."
Cons: "No communication via intercom about delay both on the ground at departure and landing in Mexico City. Unhelpful crew (except for one fine gentleman who happily served tea to my son), dirty plane, missed connection without willingness to put us up for the night or any accommodation, failure to seat my son next to me despite repeated requests."
Cons: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Cons: "Well, I missed my flight currently still waiting to HOPEFULLY board my flight home to San Francisco."
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Pros: "20 minutes before schedule"
Pros: "Everything was great"
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Pros: "good food, good entertainment, on time departure and arrival"
Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Pros: "Pilots and crew are still great- all negative comments have to do with corporate policy."
Cons: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
Pros: "The young man was so funny - crew!!!"
Pros: "So ridiculous airline didn’t though in costumer at all"
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "Left on time or a tad bit early, arrived early."
Cons: "When I checked in, it indicated a smaller plane. I thought I was going to be in a window seat, instead middle. I also wasn't able to carry on my bag, had to check, and then wait at baggage terminal."
Pros: "That the flight attendant was really helpful"
Cons: "If the flight would have been on time"
Pros: "Excellent food and service, great entertainment options"
Cons: "Seats too close together very little leg room"
Pros: "Crew professional and competent"
Pros: "The boarding was fast."
Pros: "On time"
Cons: "Reduce time spent on tarmac."
Pros: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Cons: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Cons: "Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience."
Pros: "The crew was friendly enough and the seat size / storage was typical for standard plane tickets."
Cons: "The flight was extremely cold. Coming from Mexico to LA we didn't have jackets / blankets on us but it would have been very helpful for this flight. Deplaning at LAX was ridiculous. We stood on the tarmac outside the plane inside a glass tube for 20-25 minutes with no information waiting for a bus."
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Pros: "Seat was comfortable"
Pros: "We left a few minutes early"
Pros: "Love flying with AMERICAN AIRLINES."
Cons: "Being delayed"
Pros: "I got upgraded to 1st class on my 2nd leg, so of course that was nice. No wifi, though."
Cons: "1) The handlers weren't at the gate to bring the gate to the plane so we could disembark. 2) After that, the door into the PHL airport itself was locked, and we had to wait almost 5 minutes for someone to come and unlock it. 3) One would think those delays would have given our baggage plenty of time to be unloaded, but no... First all the baggage from another flight emptied onto the baggage carousel, and then maybe 15 minutes or so later our bags began to dribble out. Our plane got to the gate a little past 9pm, I barely made it out of the airport by 10pm. It just shouldn't take that long."
Cons: "It’s a shame the larger airlines are eating up the smaller!"
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The movies that were available were great! The flight was also very smooth! The flight attendants were very friendly!"
Pros: "The trip was easy and the time very good set!"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "The entertainment"
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "The snacks and meals were decent, as far as plane food goes (although the “vegetables” with the chicken were pretty awful). Also the entertainment selection had a wide assortment of movies, but disappointing tv show selection."
Cons: "The boarding process was a mess. Just a huddle of people, with no clear direction and no one enforcing lines or boarding groups. Also my husband and I weren’t seated together and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Cons: "Food in general"
Pros: "Friendliness of gate staff"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "Sad to say nothing"
Cons: "- boarding is poor in NY - service in plane extremely bad. Need to train their flight agents -they stole perfumes ((4) bottles and my watch Overall the worst airline I flew so far"
Pros: "Flight left on time. Staff was excellent like always."
Cons: "No outlets on the plane. My flight was suppose to have WiFi but it didn't work."
Cons: "Bathrooms in the airport deplorable. Gates not so clean as well."
Pros: "Very quick connection"
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Pros: "Other than the delay, it was your basic 1 hour flight."
Cons: "The flight was delayed by an hour."
Cons: "Systems were down so they were just taking boarding passes at the gate, no room for carryon bags seemed really unprofessional boarding"
Pros: "I was lucky to have a window and slept well on my flight. I liked the flight was smooth. I also am glad we landed safely."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Cons: "Our pilot was the choppiest pilot I have ever flown with. Don't know if this was his first time flying or what. I was so happy this was only a 30 minute flight. He/she was terrible. More schooling should be a requirement until u can fly and turn smoothly."
Pros: "They arrived on time and left on time, crew was friendly."
Cons: "Seats are small and hard, okay for short flights."
Cons: "Free drinks"
Pros: "Convenience and easily accessible"
Pros: "Terrible company"
Pros: "You get what you pay for. The plane was new and the seat was confi as it can get for a low cost carrier."
Cons: "I got what I pay for not more not less."
Cons: "To have flaps to hold the head on the seat"
Pros: "Confy seat. Nice crew"
Cons: "The late arrival and the extremely long line at customs"
Pros: "Plane was ok for a low cost"
Cons: "Boarding; always delays with Spirit."
Pros: "Good fast simple cheap service. All fast and on time. Helpful staff at the weigh-in, in San Jose, told us to move 2 pounds from the checked bag to our carry-on to avoid an overweight fee."
Cons: "that seat. Felt like a pipe under my butt, and my knees hitting the seat in front seemed to bother the guy, tho he didn't say anything. We all know we are "in the same boat.""
Pros: "Kaska was very helpful during my checkin. All the staff was on point and helpful. I was worried because all the bad comments. I guess if you know what to expect you will enjoy your travel with spirit."
Cons: "The superviser at that time was 0 comunicate , no people person aroll she is no good !!"
Pros: "The plane was nice and new, the big seat option was even better than I expected and worth it.The crew and the service they provided was top notch even if you had to pay for every little thing."
Cons: "Had to wait on runway for about 30min,not spirits fault."
Cons: "A guy came drugged from Costa Rica and they had to put him an IV line and didn't let the passengers get out of the plane due to "medical emergency" hence, connection flight: lost."
Pros: "Om time"
Cons: "Spirit sucks"
Pros: "Price and efficiency"
Cons: "No perks- everything comes with an additional fee"
Pros: "AVOID THIS AIRLINE AT ALL COST HORRIBLE"
Cons: "EVERYTHING. EVERYONE ON THE PLANE AND THE AIRPORTS HAD NOTHING GOOD TO SAY ABOUT THIS AIRLINE"
Pros: "NOTHING! WILL NEVER GIVE THIS COMPANY MY MONEY AGAIN. SPEND THE MONEY AND FLY SOME OTHER AIRLINE"
Cons: "EVERYTHING. RUDE EMPLOYEES. ACTUALLY SAW GATE ATTENDANT YELLING ON THE PA AT PEOPLE IN FORT LAUDERDALE."
Cons: "Only airline that charges $29 per passenger for tax in costa rica so that spirit can deceptively advertise at a lower price. Even a drink costs $3. I was curious if i had to swipe my credit card in order for the oxygen to work during emeregency. Both flights were delayed."
Cons: "Spirit canceled my flight the day before it was supposed to leave and gave me no other options as to how to get to my destination. It almost ruined my vacation."
Cons: "Late take off"
Pros: "Absolutely nothing. No apologies on behalf of the airline for the cancellation, and having only part of my return flights refunded does not refund all extra baggage fees I paid."
Cons: "Everything! I am never flying spirit airlines again. The fares are deceiving, flights cancel with no explanation, and I am stranded in Florida. NEVER AGAIN!!!"
Pros: "It got me to FLL"
Cons: "Boarding took forever. The board at the gate said the flight was on time, but I didn't get on the plane before the scheduled departure time. The seats don't recline and we landed an hour after the scheduled arrival time, which left me less than an hour to get through customs, security and to my gate which was on the other side of the airport."
Pros: "The plane didn't crash"
Cons: "^Invest in another price option, the small expense of flying another service will save you many headaches. Spirit hits you with hidden fees from departure, to check-in failures to making you pay for a carry-on?! They smugly suggest that their price is the baseline price without any add-ons or that they're giving you the option to opt out of things other airlines make you pay for, but nah. Spirit airlines has a special place in hell for duping consumers for so long"
Pros: "There is absolutely nothing good about this airline."
Cons: "There are lots of hidden fees we didn't know about and ended up spending a lot more money than intended. There was horrible communication between the airline and the airport and we were held on the plane for an additional 30 minutes after landing which caused us to miss our connecting flight. They said it was our fault for missing the connecting flight even though it was out of our control. We were stuck at the airport and the next available flight was not until the following day. We received no compensation for their mistakes."
Pros: "Absolutely nothing. I will never take this airline again."
Cons: "The staff is incompetent, the process of checking in and boarding is completely inefficient. Worse traveling experience I have ever had."
Pros: "How they got us through the airport quickly, pulled people outo of line and moved them faster through the process according to the flight times."
Pros: "Nothing. It was a nightmare"
Pros: "Cheap fare, new plane."
Pros: "Easy check in and professional staff"
Cons: "Chronic lateness and nothing to make up for it. And all their planes are like meat lockers. I have no idea why it needs to be so cold."
Cons: "Due to weather conditions, our pilot had to continue past Fort Lauderdale and land our plane at Tampa. However, after landing we were forced to stay on the plane for 3 hours with very little updates on what was going to happen. Then their only solution was to bus us back to Fort Lauderdale which would take 6+ hours, causing us to miss our connecting flights. Therefore we were forced to rent a car (paid for out of pocket) and drive to another airport in order to make it to detroit"
Pros: "They got our bags onto our connecting flight even though it was only 20 minutes between landing and takeoff."
Cons: "We had to pay the airport taxes separately and unexpectedly to leave Costa Rica. I know that Spirit wants to save us costs by not charging us for things we don't need but that cost isn't optional so it's just deceitful to not include it. The baggage check at the airport is also only open at a certain time so we had to wait an hour and a half in the baggage check line to wait for it to open and THEN it turns out we were accidentally in the express members line (which was unlabeled) and the spirit employees made us get to the back of the regular line which was huge at that point (note we were the first people at the counter before that happened. AN HOUR AND A HALF IN LINE before it opened, another HALF HOUR to get through the line when we had to get in back. THERE IS NO FOOD BEFORE THE SECURITY CHECK. When I was reserving/buying my seats the website gliched so I had to refresh and all the prices doubled!!!!! Note this is in a five minute window."
Cons: "Bad completely service"
Pros: "Satisfied with with everything but two things"
Cons: "Had to pay extra taxes $29 in San Jose before I could get my boarding pass. It was a little warm in the plane"
Pros: "That I made it alive"
Cons: "Everything! Will never fly this airline ever again and will tell everyone I know what a horrifying experience it was...not worth it!"
Cons: "Lied about reason they weren't flying out, flight delayed 12 hours, check in took forever"
Pros: "very nice"
Cons: "every thing"
Pros: "Spirits bare fare was a real pain during boarding. I was aware and prepared for the baggage and check in fees but the airport taxes in San Jose took me by surprise. We had to wait in line for over 2 hours to pay the fees before being allowed to check in. The flight was further delayed making the process even more painful as we had two young kids."
Cons: "Airport taxes not being included and lack of warning till we got to the airport."
Pros: "It was okay"
Cons: "Entreteimen we didn't have any? ???"
Cons: "The Costa Rican airport tax was not included in the airline ticket price so we had to spend more than an hour (!) in San Jose airport to pay the tax (whereas other airline companies include thia tax in their ticket price). Everything costs extra in Spirit/ In short, terrible experience."
Pros: "The crew was very nice"
Cons: "Seats were extremely uncomfortable and do not recline at all, baggage prices are way too expensive, absolutely no in flight entertainment, I ended up paying the same price as a better airline after all the fees. My previous flight was delayed three times and then cancelled and it was up to me to figure out my flight afterwards with no partial refund for my inconvenience. I did receive a $50 credit but will.most likely not use it because of this terrible experience"
Cons: "Hidden fees. Hidden taxes... Just crappy! Not cost saving at all!"
Cons: "Escribo esto en español para poder expresar mejor mi indignación ante el servicio tan mediocre que recibimos. Después de que el vuelo se atrasara más de 4 horas, nunca logré entender porque fue que nos atrasamos. Nos decían que íbamos a hacer una cosa y hacían otra. Pasamos de ilusiones y luego desilusiones durante horas. Amo viajar y nunca en mi vida me había sentido tan estresado como viajando con Spirit Airlines. No solo fue el atraso del vuelo, sino que también salíamos a las 12:45pm de San José, hora a la que usualmente creo que todos almorzamos, y no se les ocurrió darnos de comer sino hasta las 6:00pm (hora de Costa Rica) y yo no se si según ellos por darnos una latita de Pringles y un vaso de Coca Cola ya se nos iba a olvidar el terrible atraso que tuvimos. Cuando llegué al aeropuerto de Miami noté que habían roto una rueda de mi maleta y se lo dije a una empleada de Spirit Arilines que no sabía que hacer así que recurrió a otra y lo que me dijeron fue que eso no era problema de ellas porque probablemente había sucedido en Costa Rica y luego se fueron. Ahora mismo estaba tratando de hacer el Check In para mi vuelo de regreso y nunca había sido tan complicado hacer un Check In, ni siquiera entiendo porque no puedo hacerlo. Entro a la pagina de preguntas y soporte al cliente de Spirit Airlines y para responder a la pregunta de COMO hacerlo, lo único que saben decir son los beneficios que tiene, beneficios a los cuales me ENCANTARÍA tener si tan solo en su pagina dijeran COMO se hace. He pagado casi $100 en equipaje solo porque nunca nadie me dijo que si lo pagaba como un mes antes iba a salir más barato, que por cierto su pagina de internet es de lo PEOR que he visto, porque después de pagar mi maleta para ir de regreso, ni siquiera me decía si se había cargado bien a mi tarjeta o me daban una factura, simplemente volví al sitio para administrar mi viaje y ahora solo estoy rezando para que cuando llegue al aeropuerto en serio el pago se haya realizado correctamente. En fin, voy a tener que seguir viajando muy seguido a los Estados Unidos desde Costa Rica y puedo jurarles que NUNCA voy a volver a viajar con Spirit Airlines."
Pros: "Richard, our steward, was the only reason the flight ever made it out of the country. Without him I would have been stranded in Costa Rica for another night."
Cons: "We sat on the tarmac in a hot plane for 5 hours after an aborted take off due to brake malfunction. They offered no food, no compensation, no protection, and instead of booking me another connecting flight they forced me to take a van they rented from fort lauderdale to my final destination, orlando."
Pros: "It landed"
Cons: "Seats are jammed in, nickel and dime you to death"
Airlines flying from San José to North Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San José to North Carolina
Masks required on board, masks provided on flights from San José to North Carolina
Social distancing seating
Middle seats unavailable to book on flights from San José to North Carolina
Testing for antibodies, testing for symptoms for flights from San José to North Carolina
Waiving of change fees. Search flexible flights from San José to North Carolina