Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.
Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.
The crew were nice
Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!
They upgraded my wife and I to an Exit Row, I'm tall
Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.
There were personal movie screens with movies I liked.
The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.
All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.
OLD OLD plane with hard seats and tiny screens
staff was fine
old old plane, very uncomfortable. Tiny bad screen made movies pointless
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly
Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!
Comfort economy well worth the extra.
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