Find cheap flights from San Juan to Minnesota

Find cheap flights from San Juan to Minnesota

Search hundreds of travel sites at once for deals on flights to Minnesota. Bundle your flight + hotel and save!

Round-trip
Economy
San Juan (SJU)
Minnesota
Tue 9/28
Tue 10/5
Any month
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Good to know

Low season

AugustBest time to beat the crowds with an average 3% drop in price.

High season

DecemberMost popular time to fly with an average 2% increase in price.

Average price round-trip

$563(avg. price over the last 2 weeks)

Good deal round-trip

$189or less

Good deal one-way

$141or less

Top tips for finding cheap flights to Minnesota

  • High season is considered to be January, February and December. The cheapest month to fly to Minnesota is January.
  • Morning departure is around 45% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs - booking Minnesota flights

Which airlines have a flexible cancellation policy for flights from San Juan Luis Munoz Marin Intl to Minnesota due to COVID-19?

How long is the flight to Minnesota from San Juan Luis Munoz Marin Intl?

Can I fly to Minnesota? Are there any travel restrictions when entering Minnesota?

Can I fly to Minnesota without having to quarantine on arrival?

Do I need to take a coronavirus (Covid-19) test before flying to Minnesota?

Can vaccinated people travel to Minnesota?

What documents do I need to fly to Minnesota?

What other coronavirus (Covid-19) restrictions are there in Minnesota?

How does KAYAK find such low prices on flights to Minnesota?

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Top 5 airlines serving San Juan Luis Munoz Marin Intl to Minnesota

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 29,856 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "Everything was great. Seats, service, flight, crew."
Cons: "N/A"

Cons: "Not a thing!"

Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"

Pros: "Amazing crew"

Pros: "Fast service and precise timing"

Pros: "Great comfortable seats"
Cons: "Crowds in airport"

Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."

Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."

Cons: "We actually skipped this flight because the layover in Minneapolis was a full 5 hours, and it saved us time to have a relative pick us up and drive to Rochester, so we forfeited the price of the tickets."

Pros: "Clean plane. On time"

Cons: "They have to improve the boarding process a bit."

Pros: "Smooth ride"
Cons: "Seating"

Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"

Pros: "Amazing service from crew"

Pros: "The entertainment"
Cons: "Space between"

Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"

Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"

Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."

Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"

Cons: "Bigger personal space"

Cons: "No room to move very cramped"

Cons: "Better screens for in-flight movies. More legroom or upgrade options."

Pros: "William the flight attendant was very friendly and provided great service! When the row next to us was open he suggested me to move over, making the flight spacious and comfortable! We had to gate check our bags, but the crew was efficient and we didn’t have to wait to get them when we deplaned. Great service."
Cons: "Great flight!"

Cons: "Flight Delayed > Pilot on Connecting Flight"

Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"

Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."

Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."

Cons: "Entertainment system wasn’t working"

Cons: "delay"

Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."

Pros: "On time"
Cons: "No food, comfort, space, entertainment"

Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."

Cons: "N!A"

Pros: "Entertainment"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."

Pros: "Nothing"
Cons: "Flight delay 5+ hours poor Service"

Cons: "The bulkhead sears had no electrical outlet"

Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."

Cons: "Cancel my flight at 7:50 am to 1:50pm"

Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"

Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."

Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."

Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."

Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."

Pros: "Everything"

Cons: "Headphones suck"

Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."

Pros: "The onboard entertainment system was awesome.seats were comfortable."
Cons: "Flight was a bit bumpy."

Pros: "The gate agent was very helpful."
Cons: "The seat was very tight because the person who was next to me leaked over the arm rest into my space. I had a window seat. Also I had a torn ACL and requested a seat with more leg room and it was not assugned."

Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."

Pros: "On time. Nice crew. Comfortable flight."
Cons: "More entertainment variety."

Pros: "Crew were fine- did what they had to do: distributed tiny bottle of water, picked up trash, were polite to passengers. Otherwise, no interaction."
Cons: "Crowded airplane during a pandemic. Greed motivates Sun Country Airlines- overcrowding, seats are paid extra, baggage is extra including carryon. Flight arrived on time, but it took two (2) hours to get out of the airport, waiting for a gate and baggage. Landed at 10:10p- left airport with bag at 12:10a. Will try never t o fly with them again!"

Pros: "Boarding went smoothly. Crew was nice."
Cons: "The airfi wifi was very intermittent. That should be addressed for international flights! Also, seat was supposed to have a usb cord and there wasn’t one. We would have picked a different airline for an international flight had we known that. Tray backs were dirty too."

Pros: "Quick boarding. Inexpensive ticket. Direct flight."
Cons: "Crew walked thru cabin at least 5 times collecting garbage, but could not hand out sealed snack or sealed water. People sat should-to-shoulder - No buffer space, but asked to leave the plane with 6 foot intervals???? This airline picks and chooses their Covid precautions. Quick and inexpensive flight, if you don’t mind the rest."

Cons: "Sun country did absolutely nothing in regards to protecting their passengers from COVID. Delta was absolutely amazing and I was soo impressed with the extra measures they are taking, sun country should definitely take notes from Delta. As for sun county I will not be flying them again anytime soon, unless they are able to improve their policies on covid."

Pros: "The entertainment was great surprise and the crew helpful in getting everyone connected."
Cons: "Boarding! Other airlines are boarding from the back to the front. Absolutely no social distancing on this flight...by the time I was called to board, proceed to the back of the plane the others in my row had to get up & move so I could get to my window seat. In a world of technology, boarding can be done more efficiently."

Pros: "Boarding from back to front. Kind staff."
Cons: "Social distancing enforced, especially when off boarding."

Pros: "Don’t really interact with the crew much as people remain to themselves with Covid. But have always found the crew friendly in past flights"
Cons: "When plane is partly empty due to Covid why do they seat non family members next to each other when they could be placed in a row alone"

Cons: "I loved it great crew great pilot great seats! The only I missed was having screens on the back of my seats. Thankfully the inflight WiFi was working fantastic which definitely was a plus! I am looking forward to my next flight in sun country!"

Pros: "I made it safely to my destination."
Cons: "Accommodation for my flight being over two hours late."

Pros: "Nothing."
Cons: "Protecting passengers over profits for a heartless PE firm for start. You don’t even make an attempt to use CDC guidelines."

Pros: "At the wrong gate for a while they saint change it on the monitors I was on the other end I keep hearing my location on the intercom, but the monitor stated I was at the correct gate."
Cons: "Change the gates"

Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."

Pros: "Well we made it to our destination and it was on time."
Cons: "There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again."

Pros: "I’m not sure what I missed when I booked our tickets a couple months ago, we never got email or text reminder for check in. I thought they may just not have online check in option for certain routes. Then we found out people from same flight did get reminder. My husband and I both have globe entry. They did it right when we flew out. On the way back, there was no TSA sign on my boarding pass, so I was redirected to regular line. The plane wasn’t full on the returned flight, yet they assigned seats indifferent rows and way back of plane. I notice there were some empty seats in the front and middle of plane, they packed a lot of people in the back and separated people who traveled together but not paid and selected seats. Is it policy of Sun Country airline? Last time we took Sun Country, they didn’t assigned seats accurately although we paid fee for selected seats. After sending in complain, they did refund the selected fee for my husband. Hope they would see this and improve their ticketing."
Cons: "Seats are comfortable. Flight attendants are giving service and meeting our needs."

Pros: "The plane crew was great!"
Cons: "My husband is still in Boston because he was not allowed to check in. We tried all morning to check in and we kept getting an error message. I then tried calling and sat on hold for 45 minutes before I was disconnected!! I figured we were close to the airport so what’s the point. We dropped off our rental and my husband realized his cell phone was still in the car, he went back for it. Myself and the other couple checked in and went to the gate. By the time my husband got back to check in, he wasn’t allowed since it was less than 45 minutes before take off! The gate agent told me the flight was over sold and he wouldn’t get a seat anyways. The agents could have cared less. Not accommodating what so ever. Now he sits and waits hoping to fly out at 9 pm, it’s not a guarantee. So now here we are home and he’s not. Very frustrating. No one really seems like they want to help."

Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails."

Pros: "The flight was quick and had friendly crew."
Cons: "I was so upset by all the surprise fees involved. I felt completely scammed and taken advantage of. I have flown sun country many times and had no complaints but this will be the last after pricing changes. First in order to check in we had to pay $11 to reserve a seat- that should be a given when you pay hundreds for a ticket. Then the luggage fees were $20 for a checked bag and $30 for a carry on!!! It pretty much forced us to check a bag to save the money, and then they lost our bag. It was a direct flight, not sure how that happens. And the last and worst fee is traveling with a pet, they charged $199 to bring my 5lb dog on board. Nobody even saw her or checked for her ticket, what on earth is the $199 for when the dog fits in a bag under the seat in front of me. I have had to spend $120 before but an average fee is $60. I would have never brought my dog had I known it would cost $400 round trip. I’m so upset and will never fly sun country again."

Cons: "My hand piece baggage was being charge $45. and to check my hand piece in $25. {Bull crap} American airline has one personal item and one hand piece Free. We were sitting in the plane before take off with no air conditioning until we got up in the air. {Bull Crap} I and all my family and friends will stick with American Airline. No more sun country."

Pros: "Staff was genuinely very pleasant and the boarding process (mind you the flight was half full) was fairly quick. Ha - then again, no one really had carry on baggage, so kept things easy ;p"
Cons: "I booked with Sun Country because rates were significantly cheaper than with Alaska and my priority was to book a nonstop flight. What they don't tell you when booking, is all of the fees associated with your flight that you pay AFTER booking. Baggage Fees: Sun Country doesn't allow you to take more than a personal item on the plane without a fee. It's $20 to check a bag (which you pretty much have to do, as their carry on bag dimensions are smaller than the average roll-a-board bag), and $30 if you want to carry a bag on. Per person. So there's $80 gone for my fiance and I, round trip. Seat Fees: Yes, you heard me right - then you have to PAY FOR YOUR SEAT. I'm sorry - what did I pay for when I purchase my ticket?? The front of the coach cabin starts at $25 per seat (including exit rows), $20, $11 towards the middle, and $2 at the back of the plane. Ok, so apparently if you check in online, you have to select a seat and you have to pre-pay for bags. Ok, felt like I was stiff armed here. The fiance and I decided to go with the $2 seats - can't be that bad, right? Boarding and flight crew were lovely - no complaints here. The plane itself, and the additional costs associated in-air...another story. We were going to a wedding, so he had his suit - the flight attendant let us know the plane didn't have a closet (wait, what?!) so we had to lay it down in one of the overhead bins. Don't worry folks - the bins were next to empty across the entire plan (again, wait, what?!) because of course no one wanted to have to pay $10 more to carry on a smaller bag than it would cost them to check a NORMAL bag. One of the two bathrooms was working, and the entire back of the plane smelled like feces was being recycled through the air system. No wonder these were $2 seats. The aisle was full of people standing the whole flight because the plane only had one working restroom. Entertainment? Hope your phone is charged - the planes are old and don't have outlets. The options for 'entertainment' offered for free on larger carriers like Alaska, are $15 per device on Sun Country - so let's say that's another $60 round trip if we each wanted a 'normal' flight amenity. TOTAL - we're now looking at $144 of charges I would never have imagined ON TOP of the fees I had paid when booking. Next time, I'll go with Alaska - I know what to expect, and know there are no real hidden charges anywhere. At that rate, the cost isn't that different either."

Pros: "Nothing"
Cons: "I came before 50min to boarding and they didn’t allow us to board the flight.. the staff said they have closed the gate .we can schedule u for next day flight.. not even next flight.. next day.. what the hell! What had to pay extra 266$ for hotel reservations.. we already paid 1152$ for the air ticket before.... overall it was a bad first experience with sun country airline...I will never recommend to my family and friend in future."

Pros: "The orange juice."
Cons: "No Known Traveler # did not transfer to boarding pass; had to go through regular security instead of TSA Pre. Plane was changed; Got different seat assignment which I paid for. At online check-in I was forced to buy a seat. There was no option to get an assigned seat from Sun Country. After this, plane was changed and my window seat became a center seat. Got zone 5 at check-in even though I checked in within a couple of minutes beginning the 24 hour window. Very unpleasant travel experience."

Pros: "The crew on this flight was attentive and nice. The pilot was talented enough to land in a blizzard. It was a non-stop flight."
Cons: "The seats were assigned at random and virtually no one got to sit with the people they were traveling with. We asked for help with this situation, but I really do not think the flight crew or check-in tried much to remedy. When on the plane the guy next to me was traveling with his family and they were all in separate seats on the plane, including his 8 year old boy, who was crying about it... it was a 5-6 hour flight. The other person next to me was not sitting with his wife, neither was I, it was such a scattered mess, it would've been better to let people just first come first serve their seats."

Pros: "Our first flight was canceled due to snowstorm. Once we were rebooked and ready both flights were great! That’s why we choose Sun Country!!!"
Cons: "During a severe snowstorm Sun Country would not make the call to cancel our flight! Almost everything was canceled at 1pm when they shut down the airport...but our flight and 2 other Sun Country flights. So we had to fight the storm to get there in unsafe conditions!!!! As we watched the storm get worse, we actually had to board the plane! Then we had to deboard when the airport shut down again.. I felt very unsafe! By the time they finally canceled at 5:30 we were barely able to get the last cab from the airport. Sun Country put us in a dangerous situation to save a few dollars by not canceling the flight!! I was a flight attendant for Sun Country for a short time and thought I had seen a lot, but this was a very poor judgement call!!"

Cons: "Very disorganized. Old plane without any updates (tv, plug ins, headrests). Ran out of food options by row 11, which means no other food option for 5 hours"

Pros: "I always love to fly Sun Country. In flight everything has always been awesome."
Cons: "I went to the counter in Denver to ask the gate agent where my seat was (middle or aisle) and if I could get it moved. The agent said he would help me once he was done setting up. I sat there for 15-20 minutes while he moved the ropes around (for the line), set up his mouse, found a mouse pad and set that up, found signs to put up at the desk and made sure they were in the right spot. He was on the computer for a good 5 minutes writing notes on a paper. I waited patiently, but was getting really annoyed that he couldn't look up my seat quick and then go back to setting his desk up. Finally, he took my ticket, did not apologize for my wait or thanked me for being patient, and just said he had no seats. I waited 20-minutes, which then I didn't have time to eat before we boarded the plane. I was extremely disappointed in him telling me he'd help, did not communicate that I needed to wait for him for that long and then wasn't nice enough to thank me for waiting. Incredibly disappointed in this service."

Cons: "We boarded the plane and were all settled in when they discovered an issue with the wing. We all deplaned one hour after we were supposed to take off and got in lines to be re-booked on another flight the next day (10am, not an option for us). Luckily, my partner found a delta flight going out that night so we booked the flight while waiting in the sun country line and ran, just barely making it."

Pros: "the flight was on time to take off, arrived early"
Cons: "I don't like that they board randomly, starting from the back of the plane.. Most people book their seat knowing that they know will board first. The seats were uncomfortable on this flight, the back of the seat was at a weird angle and made noise when you adjusted it. seemed like an older plane. Kid behind me kept kicking and pushing her legs on the back of my seat, slamming the tray up and down, talking in a loud high pitched voice... mother next to her did nothing. Flight attendant told the kid once, to back off my seat with her legs... kid kept it up. made for an unpleasant flight."

Pros: "My bag was a couple pounds overweight, but the woman at check-in gave me the opportunity to move things around to make sure my bag was under the 50 pound limit. There was NO WAY I was paying an extra $50 because my bag was a couple pounds over the limit. I was so flustered after moving things between my bags that I walked away after getting my boarding pass and forgot to pay for my baggage. I went back and apologized, and the woman at check-in was very understanding and polite. Boarding the plane was very quick and there were no issues. I was seated next to 2 unaccompanied minors and the flight crew took very good care of them, which was a relief to me."
Cons: "I tried to check-in online the day before my flight and it said that all seats were already booked unless I wanted to pay extra to be in the preferred section or in the exit row. When I got to the airport, I was not allowed to choose my seat and ended up in the very last row on the aisle, when I had already requested a window seat online. Throughout the entire flight, people (including the flight crew) were bumping into me and my seat or using my seat as an arm rail while waiting for the bathroom. Everything with this flight came with an extra fee. I would much rather fly Delta and receive in-flight entertainment, charging stations, and online check-in where I can choose my own seat."

Cons: "This was a red eye flight and the attendant was the loudest on flight. Constantly walking about and talking loud. Then just when the pilot indicated that we would be making initial descent - I quick got up to go to the bathroom and the attendant followed me, knocked on door and said I couldnt use the bathroom because we were less than 10,000 feet. Then about two minutes later, I hear a toilet flush and turn around and the same attendant who tells me that I cant use the restroom - comes out of bathroom door! She had long brown hair and glasses. So its ok for her to use bathroom but not me? And we didnt even land for another ten minutes!"

Pros: "Absolutely nothing."
Cons: "The people working at the desk at the gate laughing and running around pretending there was no delay. Only announcing the plane had issues when we were supposed to be departing. Waiting an hour later to announce we needed a new plane. Finally leaving two hours past schedule. Arriving to Minneapolis late and missing my connection. Being told to go back to ticketing and they new what was he opening yet they had no idea. Not getting a refund for my checked bag. Having to beg for a morning flight. Behind transferred to a different airline all together. Waiting for luggage that had already been in the baggage claim office for over an hour but no one had said anything. Worst airline ever. No wifi. Flight attendants were rude. Asked for a seat belt extender three times and was only given one when the plane was about to lift off. You're reading that correctly, the plane was moving and I still did not have a seat belt on. Worst airline ever."

Pros: "This was my first trip using Sun Country and the departure and return flights were direct. I would use this airline again. I like their process for boarding flights. The flight staff were kind and courteous. We took off and landed safely (HUGE PLUS)! At the gate, I sat near the counter and saw how the gate staff treated customers. It was evident they cared about their job and the customers they serve. There was a minor issue when 1 of 2 wheelchairs made it to the gate. They worked hard to track down an additional wheelchair for a customer getting off a flight. They treated customers with questions and requested seat reassignments kindly and were clear and composed in their communication."
Cons: "The seat was rather uncomfortable. It was dirty and hard. I was somewhat disappointed that there were no "complimentary" snacks, but if it's meant to kee fares low, I'm all for it. I'll bring my own then."

Pros: "voucher for hotel"
Cons: "Sun Country flight was struck by lighting and was diverted. sun country was not helpful and was confused about theire own policies anddid not offer soIutions. This was a familiy get together I had to purchase a flight from delta that left the same time and was able to make the flight, but was rejected by Iceland Air because they had rebook me for the Sunday Flight without communication. I am disappointed in Sun Country as they did not relay the information that I purchase the flight from Delta that lands that same time. I am disappointed that I was not texted with any update as my email and phone number. I am sad because this was a day I lost wiith my family that I have not seen for years. This is time lost that cannot be returned."

Cons: "First, it took an hour to board the plane. If you loaded back to front this could be alleviated. Then the seats are horrible. Hard, short seated and no room. Paid for a cold cheeseburger. What's up with that? Held on to garbage they refused to take until after we were supposed to prepare for landing and got yelled at to put my tray table up even I had just gotten rid of my garbage. It was rude since some other attendant had just refused to help me. Now I sit here getting gassed by them having opened up the back of the plane while we are still stuck on here."

Pros: "Everything"

Pros: "Overall it was good but the airlines want more more moneyif you pay close to $1000 you should get free movies not have to pay $12"

Pros: "Good people. very full flight"
Cons: "air travel is what it is. It doesn't seem that difficult, however, for a carrier to distinguish itself with some personality and some personal attention."

Pros: "We got a good deal from Frontier Airlines, and decided to try them out. I can say never will I do that again. Our flight was cancelled and they were awful to deal with, leaving us stranded in Orlando. I booked a flight with Sun Country and everything went smoothly with Sun Country. I even was interviewed by the news and told them that we were happy to be with Sun Country- so hopefully that gained you some more business. The crew at the ticket desk, the pilot, and all the flight staff was wonderful. They made an awful day so much better. I am very happy that we were able to find a flight back to Minneapolis with Sun Country. We will for sure fly Sun Country from now on."
Cons: "Only negatives were having to pay for a checked bag and also the seats seemed more narrow then what we were used to. The arm rests didn't go up all the way, so that was slightly uncomfortable. Other than that, we were very pleased."

Cons: "Everyone knows that traveling with a child is tough, but most of us have to do it. All the passengers were very empathetic and trying to help me entertain my child and the flight attendants on both flights to and from were so rude and judgmental with me. They made a tough flight so much more emotionally draining. They gave me looks, as I was walking my child (the only thing that made him happy) they'd say "Where's your seat??" and make us go back to our seat whenever we were up trying to get him to calm down. No turbulence or anything. It was a nightmare! I've used Delta in the past and they were so much more accommodating and helpful."

Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.."

Pros: "The seats were comfortable and the staff friendly."
Cons: "A few complimentary snacks would have been helpful, as I started getting a headache from hunger. We sat in the Tarmac for an extra hour before we left. Also, some began-friendly options would have helped."

Cons: "Went to check in online and the only seats that were supposedly available were "premium" seats with an upcharge. Obviously a scam to extort more money from their customers. Their app wouldn't allow me to check in otherwise, since I couldn't pick a seat without paying an upgrade fee. We called and waited an hour on the phone, then were told we had seats, but to get to the airport three hours early to pick seats. Got there three hours early and got our seats. This is why I'd rather drive most of the time. If I can drive it in less than 20 hours, I skip flying because it will take at least ten hours to fly by the time you factor in debacles like this, stops, and missed flights. Just not worth it."

Pros: "Direct flight, the gate was close to the security checkpoint in terminal 4"
Cons: "This plane had an hour plus delay. I know these things happen, especially on flights later in the day, so it's not that the flight was delayed. The entire Sun Country staff was unacceptable. First, the airport staff wouldn't tell us when we were boarding or the updated departure time after the first delay. We ended up boarding 15 minutes after the posted departure time with no warning or notice. Once on the plane, the flight crew wouldn't give us a take off time (such as how many planes we were behind in line) or our arrival time in Minneapolis."

Pros: "The San Francisco based crew and customer service was very welcoming, friendly and accommodating."
Cons: "On the return flight (out of their hub airport!), their online system failed so it didn't capture that we had prepaid both our checked bags nor our seat selection. When we arrived at the ticketing counter they were essentially accusational about the issue. We showed the confirmation page on our cell phone and even logged into our mobile banking app to show them and still had to argue about paying again. On top of that, they acknowledged the system was having issues and would do absolutely nothing to help us get seats together (my husband and I), let alone anywhere near what we had selected during the online check-in process (we paid extra for an aisle and middle towards the front of the plane, and they gave us two middle seats in the back of the cabin). There were four empty seats in first class, and they wouldn't even bump up a frequent flyer to give us seats together in coach. Not once did anyone apologize, ask how they could help, or just try to be helpful. Both "managers" were clearly poorly trained in handling these situations and defensive and dismissive (walking away while we were speaking). They didn't even offer a free meal voucher. Nothing was done to help rectify the situation. It was honestly shocking how terrible of an experience it was - no indication that they felt we were a paying customer. There were so many little things they could have done even without changing our seats that would have made the situation better. I will never fly this airline again, out of principle, and will absolutely share my experience with everyone I know. If someone from Sun Country reads this, the managers' names are Oniekey Brown and Jolynn Carpenter. I would suggest your management chain have a conversation with both of them and highly suggest training."

Pros: "Nothing. The experience was awful"
Cons: "The flight got delayed by over 4 hours without explaination as to why. There was no one to ask at the counter. When I called the number they said the wait time was 30 mins to speak with a Rep. As I was waiting and automated system started talking, saying the reason you have a longer wait than expected time is because Sun Country is trying to incorporate new innovations. You're reaction might be it's crazy and you're right it is. After all this I waited quietly the rest of the evening. Came time for on boarding, the team was highly UNTRAINED. I watched them switched TWO mothers with infants from line tonline multiple times the lines got out of control people were literally jumping lines. No sense of leadership nor organization. Literally take this as a warning from someone who has had multiple bad experiences with the same airlines in the last year and half. I am done with Sun Country!"

Cons: "It was a pretty unpleasant ride, I arrived only to find that the size listed for carry-ons on their website was inaccurate se ended up having to check my bag at the gate for a 25$ fine and had to pay another 20$ on the way back. Really expensive especially for a college student who can barely afford it on top of the nearly 500$ ticket. Definitely not worth that especially if they scam you into paying for checked bags. I don't know if it was just this one flight but I don't plan on flying Sun Country again. Horrible experience."

Cons: "Did not eat or have entertainment on the way over so you could say NA."

Pros: "Customer service that includes reservations Mexico, Cancun gate agents, wheel chair persons MN, flight crew and ground agents, wheel chair person. We had to change our flight because wife became ill in Mexico. Sun Country made a difficult trip easy. We are so very grateful to all the employees we came in contact with. Sun Country is amazing. in our book. I looked around wondering if they were only treating us so well. No, they treated everyone well in Mexico. Thank You Sun Country"

Cons: "Flight was delayed 6 hours and didn't get home until Midnight on a sunday. They only offered a cheeseburger for a meal, and didn't have any other options for people with allergies like gluten free because they "ran out when serving the back first who got both a burger and side. When asking the flight attendant if there was any other option because of my allergy she rudly stated she had "a cheeseburger or a burger with cheese". We were not contacted about our flight until we were checking in at 10 am and the attendant at the airport said they knew at 7 am that the flight was delayed, we could have spent the whole day with our rental car checking out more sights but had already turned in our rental so couldn't go back."

Pros: "The seats were comfortable and even in the last row my seat reclined. Flt attendants were great!"
Cons: "Offering hamburgers as the main meal item for sale on an 8am flight that was over 5 1/2 hrs long wasn't seem like a good idea. I can't quite buy a cheeseburger at 9am. No other sandwich options were available, only crackers , chips or fruit... nothing substantial. Not checking the size of carry on items when handing out boarding passes or when allowing people to board is a bad idea. Please enforce carry on size limis. Allowing people to carry on full size luggage really makes the boarding process diificult."

"Stingy"

"Better food please"

"Delayed 1 h 40 mins"

Pros: "Professionals"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"

Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"

Pros: "Very nice crew."

Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"

Cons: "Free WiFi"

Cons: "Free WiFi"

Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."

Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."

Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"

Cons: "Personal monitors. Free food."

Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."

Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"

Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"

Pros: "Super comfortable"
Cons: "Excellent"

Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."

Cons: "Delayed was terrible. I arrived 7 hours later than expected."

Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."

Pros: "Safe flight"
Cons: "On time departure and arrival."

Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"

Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."

Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."

Pros: "Nothing"
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"

Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."

Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."

Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."

Pros: "The un seat entertainment"

Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."

Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"

Pros: "That I arrived at my destination"
Cons: "Everything"

Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."

Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"

Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."

Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."

Cons: "The flight attendant was arrogant. This is her job... just for $$$"

Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."

Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"

Pros: "Quick boarding and on time departure"

Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."

Pros: "AA is excellent."

Pros: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Cons: "Shared TV?!!"

Cons: "They got us off the plane to get on a another plane there for we were delayed"

Pros: "New plane, great entertainment. Good service! Clean plane ."

Pros: "More confortable seats."

Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."

Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."

Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."

Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"

Pros: "Awesome plane, clean"
Cons: "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."

Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."

Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."

Pros: "The service of the air hostess."
Cons: "Definitely more space is better."

Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."

Pros: "I liked the crew"
Cons: "Almost everything"

Pros: "Nice big plane, good movies, good overhead storage"
Cons: "Better food"

Cons: "Gate changes 6 different time Delays a lot Bad airline horror not recommended"

Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."

Pros: "Fatal crew attitude and discomfort seats, really reduced seat space."

Pros: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Cons: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."

Pros: "the crew was great!"
Cons: "The plane was very dirty"

Pros: "Basically realized that I won’t fly again if it’s not first class ."
Cons: "When the flight attendant was serving the food, he hit my knee with the cart, I got mad of course because it made no sense that he was pushing the car from behind towards he back of a plane. That can’t happen. I can’t “seat back and relax “ if I need to be worried about getting my knee hurt."

Pros: "Nothing At All"
Cons: "United Airlines Was Unwilling To Assist With The Changing Of My Flight Due To The Circumstances In Puerto Rico And Wanted To Charge Me $1250 Just To Move My Flight One Day I Will Never Be Using This Service Again.Not To Mention They Wanted To Charge Me $75 Just To Pay For My Bags In Cash"

Pros: "Really disatisfied"
Cons: "the poor attempt to help me when they canceled my flight 3 times"

Pros: "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
Cons: "Seriously? Landing on one end of one terminal and having my connection at the end of another?"

Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."

Pros: "The staff was extra friendly. I had a good seat coming and goin. Flight was very smooth."
Cons: "No headphones were given. I left mine at home."

Cons: "I selected the original flight for it's times, which would work best for my grandmother who was traveling solo and needed wheel chair access. Then I receive an email there will be a 7 hour delay and there were no other flights available for my original time slot. United this is the second time you have "delayed" or changed my seat after calling and selecting it and inconvenienced me. I will look for other providers from now on!"

Cons: "Horible!!! Tanto tiempo viajando por United Airlines y nunca me habían cancelado el vuelo una hora antes como me sucedió el dia de hoy."

Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."

Pros: "Seats were more spacious than my last flight. We even had plugs to charge my phone!! That was nice! I slept the entire flight. It was a 6am flight - You provided a blanket."
Cons: "The charge to change seats is pretty unreasonable. No tv's. The cabin was freezing! I was wearing 2 jackets and a blanket and all of the vents were closed. Would be nice to know about downloading the app to have access to free movies ahead of time."

Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"

Pros: "The crew were very polite and friendly"
Cons: "The only thing I didn't like was the seat were to small."

Cons: "2 hours delay"

Pros: "Nothing at all"
Cons: "Layover for every flight, technical problems with plane, boarding & unboarding the plane, uncomfortable, never again"

Pros: "Trip OK."
Cons: "If you need to cancel a flight wit Air Canada or Southwest you will have one year to use the cost of your flight as a credit. You must to be completely sure to fly with United. If you have to cancel, NO refund will be made. I try to change my flight to Canada and they impose a PENALTY of $200 per passenger!! (almost the price of each ticket). So, avoid United, unless you have no other choice."

Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."

Pros: "Nothing"
Cons: "Everything"

Pros: "It was quick to checkin but considering we were one of the few flights it should have been that way."
Cons: "No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit."

Pros: "We upgraded and paid the expensive seats was nicer"
Cons: "that you had to pay so much more for extra space still in economy class"

Pros: "United responded pretty well to the situation and gave hotel and food voucher."
Cons: "My fly got delay and because of that I didn't get in time to my connecting flight."

Pros: "Even though I change my date of flight everything was good, very good customer service100 percent."

Pros: "It was an over night flight and I usually fall asleep on those, but sometimes I have to wake up due to noises etc. This wasn't the case. Thanks"

Pros: "Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me."

Pros: "Attention from crew."

Pros: "Nice flight"
Cons: "Nothing to eat"

Cons: "I was upgraded to first class. This was the first time this has happened to me, and I was excited. I had a great experience there and am grateful for it! The trip was quick, with low turbulence and no air pockets. I felt good. Thanks."

Pros: "I like the boarding process and the confort."
Cons: "My birthday was yesterday, August 22, and we were traveling to Atlanta, and at the San Juan airport the flight to Chicago was delayed so we upgrade to first class because we don have enough time to get birthday diner in the stop in Chicago to Atlanta, so the thing was that they didn't have enough meals for the costumers, they were 2 meals short , my husband couldn't eat so we ask for other options and they only had 2 thing that my husband couldn't eat, because they were horrible. So that brought my husband mad, so it was not enjoyable because every time he tried to do something to feel calm again but they couldn't do anything to help us calm down. They keep telling us that it was her mistake that she miscounted and that they didn't give them enough snacks, we didn't had snacks for the rest of the flight it was stressed full. Tomorrow i have to travel again back to Puerto Rico, and im scared that tomorrow will be a horrible day traveling with United, with no space for being comfortable with no food for 9 hours, im worried that the flight is delayed again and that a lost my flight back home, were my dogs are in a hotel till that night so im scared to have to pay another night for my dogs, and I wouldn't be able to pay it. I hope you could help me to figure something out to make this experience more enjoyable my phone number is 7876440442 Zaimee Esteves and Gian K Cruz"

Pros: "Everything"
Cons: "I have no complaints so far"

Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."

Pros: "Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109"
Cons: "The service was bad. Im never fly again with united air line. Never recommended hider"

Pros: "Staff was friendly and professional."
Cons: "N/A"

Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."

Pros: "Friendly staff, great drink selection, and comfortable seats"
Cons: "Could not find pricing for movie selection without first swiping my card"

Pros: "We arrived almost half and hour before ETA That was amazing. Crew was friendly"
Cons: "Complimentary snacks and drinks were a joke At that time in the morning mini cookie and a mini glass of soda (not even the whole can? ) i think the airline can do way better than that."

Pros: "Newer low profile seats created more room. Because of late take off, entertainment was free. Late takeoff also made for a short connection, but we made it thankfully."
Cons: "Attitude of the older flight attendant white woman. I asked her about putting a piece of artwork in a bin that had a yellow thing which looked to be a flotation device, and she was sarcastically rude saying it was a raft, and no I can't put anything in there. I watched the attitude with some other guests as well, so realized it wasn't just me, but how snarkily short she was with people about their luggage and such. If you're not enjoying your job, then quit and let someone younger and fresh come on board to create a more pleasant atmosphere for everyone."

Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."

Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."

Pros: "Liked that the airline paid the Hotel expense"
Cons: "Flight got cancelled for maintenance reasons but many other airlines did the flights that night"

"I liked nothing! The way they run things!"

Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."

Pros: "Price and convenience."
Cons: "There was a very loud mom and her 5 kids and they got moved up to where my son and I were in the front. I paid for those seats and really was annoyed that they "upgraded" the kids family for free. Especially considering how loud they were."

Pros: "The price, not the charges for the luggage, carry ons."
Cons: "Less repeated opportunities to sign up for the additional charges for carry-on, seat selections which was overkill. There are enough solicitous emails to dodge without having to say no to the same question over and over. It seems sneaky, breeding mistrust. We were delayed about 30 min. because of a crew change, had to wait for the crew to arrive. I don't understand this- if I knew the flight was leaving a month earlier, why couldn't the airline have crew there to fly the plane as scheduled?"

Pros: "Better costumer service !"
Cons: "Everything"

Pros: "i got to sit by my friend"
Cons: "during a pandemic you’d think people would be spaced out but there were people coughing all over me and i’m literally going to visit my mom and if she gets sick she’s going to die"

Pros: "The price was awesome. The baggage people were very easy to work with."
Cons: "The only thing that the crew did for us was to stand and look at us while we came aboard and then show the safety demonstration and then go through the cabin once with a trash bag. I was curious why there were four of them when it seemed like they basically had nothing to do."

Pros: "Crew was amazing!"
Cons: "Social Distancing"

Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"

Pros: "The flight was on time. Crew was fine, but I had limited interaction with them."

Pros: "Ok."
Cons: "Nothinh"

Pros: "Crew was great, quick clear and to the point."
Cons: "I logged into the app the night before my flight and purchased a bag just fine. On the day of my travels I could not get logged into the app and every email I received sent me to the website. I even made a new password and I could still not get into the app? It was frustrating and made me nervous. Good thing I saved my ticket to my Apple Wallet the night before as I was dealing with these issues."

Pros: "Yes"
Cons: "No"

Cons: "Crew was snarky towards passengers. Short tempered and just seemed bothered by people."

Pros: "Nothing"
Cons: "Everything"

Pros: "a320, arrived early"
Cons: "very inconvenient terminal - make shift terminal and boarding - had better in third word airports"

Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."

Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"

Pros: "Great price. Great staff."
Cons: "Nothing"

Pros: "Good flight, great crew!"
Cons: "No movie screen or WiFi options. Seats didn’t recline."

Cons: "Flight was very late despite good weather at departure and arrival City, then stuck on the tarmac for an hour because they couldn’t find a gate agent to bring us in. Also was asked if I wanted to tip when charged $2.99 for a cup of coffee on board. When my daughter was trying to get flight info online when I was circling in the air, the airlines website said I had already landed. Then she could not get anyone from the airline on the phone. Worst customer service and flight management ever."

Pros: "Flying"
Cons: "No snacks"

Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."

Cons: "The seats are not comfortable they do not recline and the headrests sticks out far. I had to work a 13 hr shift a couple hours after I landed and really would’ve appreciated at least being able to recline"

Pros: "They got us there and the flight crew was again pleasant."
Cons: "The 1/2-hour delay out of San Jose, followed by a 3.5 hour delay in Denver. The gate staff and the Customer "Disservice" staff that were condescending, rude, and knew nothing about why we were delayed. "It just says station delayed. I have no idea what that is. We'll tell you when the new departure time is when we know it." The hours without any update of status so we had no idea if we could leave the gate area to get something to eat and drink. The gate agent who stared at the passengers like each was a major inconvenience to her day while she chatted with the tall good looking passenger and was all smiles. Loved getting home at 2am rather than 11 pm when we were supposed to arrive. Made that 2 hour drive home so much more fun! Thanks, Frontier!!"

Pros: "It didn't break down midair."
Cons: "Thee most hard seats ever. City busses are more comfortable. I travel often and this was a very last minute trip so I booked it, I've never seen seats like that on a plane. The tray table is super tiny, I'm a 5'9 woman and my knees were almost touching the seat in front of me while I was sitting. Both flights were delayed for maintence issues. Plane was extremely, old, worn and dirty. Thankfully it was only an hour and a half flight but I'm still sore it was so uncomfortable. I literally think inmates transferring prisons would receive more comfortable accommodations."

Pros: "I bought my one way ticket from DEN to MSP for less than $10 bucks. How did I pull this off? - I bought it from a gate agent AT the airport (thus avoiding the convenience fee that comes with buying online) - I did not check a bag - I brought a small bag that was considered a "personal item" (this is free, but there are some very important sizing restrictions to check on their website. If your bag is too big, you WILL be charged a lot more) - I did not select my seat, or the seats of the people that were traveling with me (they ended up putting us all together, anyway) If you look at any of the other reviews that complain about Frontier (or Spirit, who pretty much has the same business model), you can tell these people hadn't prepared for the "ultra low fare" experience. With a little homework (and legwork!), you can save your money for the best part of your vacation... relaxing at your final destination!"
Cons: "The padding in the seats is very thin, but, again, you get what you paid for!"

Cons: "No Internet but yet they have internet to run my visa for drinks"

Pros: "Crew was friendly and welcoming."
Cons: "Wished I was aware of the charging for carry-on policy. Flight ended up costing me a additional $90 ($45 each way). I picked this flight because it was the "cheapest," turns out it wasn't. Also ridiculous that they charge for any beverage other than tap water."

Pros: "The crew was courteous and professional."
Cons: "Paid for ticket only to discover I pay extra for seat, checked baggage, overhead storage. Seats were very uncomfortable. For a few more dollars could have flown Delta. Won't ever fly Frontier again!"

Pros: "Price! A comped beverage! The miracle of human flight!"
Cons: "Hey guys, I had a rather interesting experience on my flight to MSP that I thought I would let you in on. I know most would rather punch up their flight as a TERRIBLE, AWFUL experience. I'd rather give you the full story because I know there's another person on the other end of this, like me, just trying to get through the day. I decided to upgrade to seat 1D. I was excited for my trip and I wanted to start it off by having a good seat and a quick exit. When I boarded, however, there was already someone in my seat. So I shuffled to the side where the flight crew prepares drinks. A crew member approached me. "Someone in your seat?" she asked kindly. "Yes," I replied. "Yeah..." she trailed off. I expected her to ask the person to find her seat. This did not happen. I never got a straight answer but I surmised that this person had a physical ailment of some kind, or perhaps children that needed to be attended to. Whatever the case, I stood in the same spot while the entire plane filled. I really wasn't angry - just quite confused. The crew seemed just as confused. It was the last flight of the day - they looked tired. I don't blame them. The crew ended up having to shuffle more than me to row 13 - an exit row, to their credit. An aisle exit row seat is a fine seat. One crew member even offered a comped beverage, which I gladly accepted. The flight took a little late. We arrived in Minneapolis safe and sound. I suppose I was - and still am - confused as to why there is an option to pick a specific seat if there is a chance that specific seat is more of a suggestion on the passenger's part. What if I also had physical ailments that necessitated that seat? What if I had children booked to fly with me? It was all slightly confusing. Overall, it was not a bad experience and I've already booked another flight with Frontier. But the idea of choosing specific seats only to not get that specific seat has dissuaded me from paying that extra money. I hope this all makes sense and that you are enjoying the new year and staying warm. Blessings to you and yours."

Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."

Pros: "Absolutely nothing"
Cons: "Late taking off, didn't have to pay for a carry on to our destination, but did on the way back. Took over an hour to get our luggage. Seats were hard as a rock and tray tables barely held our phones. I will never fly with frontier again!"

Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."

Pros: "On time, went smoothly. Didn't buy any food"
Cons: "On line check in confused me and I bought baggage plan I didn't want. Called rep and she said she would remove charge for a fee but so far it is still on my credit card. She added another baggage fee to my credit card. Was unable after that use the on line check in as it insisted I owed money. Was able to get boarding pass at the check in counter with no more fees. Very confusing"

Pros: "Nothing"
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."

Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"

Pros: "Price"
Cons: "Seats were uncomfortable, not being able to take a free carry on snd it took a long time for lauggages to come."

Pros: "The crew from boarding to the flight were very good."
Cons: "There was no room for me at all in my seat. Im 6 foot 5. I think even if i would have paid the up charge to their stretch seating it wouldnt have mattered much. Also there is a charge for any refreshments during the flight. I have flown on other carriers and at least some of the refreshments are included in the flight."

Pros: "Nothing about this airline I liked."
Cons: "I wasn't notified that the flight was cancelled until I got to the gate. Then I had to wait in the customer service line for 2 hours to be told I could get on a standby flight in the morning or get on a flight in the evening the next day. I would've missed the wedding at that rate. So I had to demand for a voucher and refund and pay 3 times the amount for a delta flight in the morning just to make the wedding."

Pros: "Flights were on time and early! What a good feeling to actually use a discount carrier and arrive as expected."
Cons: "Keep in mind that EVERYTHING costs extra."

Cons: "Email notification of a 3 hour flight delay 2 hours before flight but I was already on my way to the airport. Then the flight gets cancelled but no email notification was sent and the screen wasn't updated at the gate (the whole time I was there). If I hadn't come back to the gate during the long delay and asked a fellow passenger why they were in line, I wouldn't have known it was cancelled for a long time. The employees at the gate were helpful in refunding our tickets, etc. but overall, not happy with my experience with Frontier Airlines."

Pros: "The crew (on the plan) was nice the pilot didn't crash"
Cons: "Boarded two hours late with no explanation, even the pilot came out to ask why we hadn't boarded yet seats are terrible"

Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."

Pros: "Nothing"
Cons: "An hour sitting in the plane before takeoff"

Pros: "We were a little late getting boarded, but we still got in right on time. Quick flight, friendly staff."

Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"

Pros: "the crew was courteous and professional"
Cons: "i'm sure i'm not the first person to say this but the add on charges (luggage, seat choice) are a little annoying in that they aren't just presented as part of the ticket price. Like couldnt the ticket price say 'the ticket will be between 140 and 200 dollars depending on baggage and seat choice'"

Pros: "The flight attendants were polite."
Cons: "Delay announced of 2 1/2 hours, but posted at gate a delay of 2 hours. Passengers rushed on to plane at 9a, a 1 hour delay, then sat on plane until 10a. Plane taxied toward runway for takeoff, then recalled to gate to pick up a crew member. So, a 2 1/2 hour delay occurred anyway. A total clown show!"

Pros: "The pilot talked to us and kept us up to speed on what we were doing."

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COVID-19 information

Safety measures for airlines flying from San Juan to Minnesota

Airlines flying from San Juan to Minnesota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from San Juan to Minnesota

Mandatory masks

Masks required on board, masks provided on flights from San Juan to Minnesota

Social distancing seating

Middle seats unavailable to book on flights from San Juan to Minnesota

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from San Juan to Minnesota

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