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landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.
landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.
No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa
I was shocked flying to El Salvador that they only give you water. Everything else you have to pay for. There is no wifi or entertainment and it’s an international flight. At least back in the day they had tvs on the plane and everyone watched the same movie. Also seats do not recline, even comfort or plus.
No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.
The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff
The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
They could offer free food and drink like other international flights.
Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules
No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.
Flight attendants to show up on time, offer drinks and food.
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
Can’t say there was anything I particularly liked. Seats were very tight, leather wrapped plastic. I followed up a much longer and cheaper trip from Honolulu on southwest, everything was phenomenal, this flight was the exact opposite. Blows my mind they charge for water of all things. One of the attendants seemed very rude, I watched a taller gentleman a couple rows forward with his knees pressed into the back of the seat ahead, while the woman in that seat leaned forward the entire flight, I’m sure because she could feel his knees. I’ll be avoiding spirit like the plague from here forward.
Flights are great except for the ticketing service on the terminal.. Too little employees taking care for lots of flights.
the landing was terrible. the plane touched down and had take off. the plane flew around and landed a second time.i understand the weather might of been the problem. It was a scary experience and no explanation from the captain.
The crew was great but it felt gross how spirit charges you for every little thing. Picking your seat should be free (first come first served). Beverages and food I get. But picking where I sit? Gross.
Spirit cancels my flight and I have been stuck here at the airline since March 3rd 2pm and still here everything is close they didn’t accommodate me with a room or nothing they rebooked my flight for 7:25pm to New Orleans then from New Orleans to Fort Lauderdale I Wang Arrive Homw Until The 5th of March I am missing work I hav e kids to get home to and I am currently stuck with no food nowhere to stay no renter cause everything close I spent all my money and I’m very disappointed trying to get home I’m very very mad frustrated and very disappointed
Great flight on time and kept us informed about our flight situation!!
I MISS MY FLY AND THEY NOT EVEN TRY TO GET ME ALEAST A CREDIT TO BUY ANOTHER TICKET BUT IS FINE I WOULD NEVER BUY A TICKET WITH SPIRIT EVER AGAIN
First flight delayed and spirit didn’t let me on my connecting flight even though I made it on time because they overbooked and gave away my seat.
I liked the customer service but I disliked the airfare I paid. Prices of drinks could be somewhat less expensive.
Although the plane seemed new, the seats are pretty uncomfortable and you could not recline them.