Cons: "Jam Packed flight.Felt like there was not a lot of precaution taken.You can thoroughly sanitize the plane but if passengers are packed in like sardines...it doesn’t make much of a distance.Needed to travel for essential reasons and was nervous as it was...The airline overbooking didn’t help"
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "American crew and gate agents are awesome!!!!"
Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Pros: "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
Cons: "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pros: "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
Cons: "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
Pros: "Crew was good. I slept and they didn't bother me."
Cons: "Nothing I can think of"
Pros: "Seat was comfortable but being stuck between two other passengers who occupied some of my space was unnerving"
Cons: "Communication of delays in Charlotte. Working airplane, for a newer plane the one side of the screens didn’t work and the engine needed to bat after by another machine which is upsetting to think"
Pros: "Seats we fine"
Cons: "Delay 2 hours"
Cons: "Be on time. We missed connection flight due to departure delay"
Pros: "Crew was very nice, and helpful."
Cons: "I remember you used to get to choose from some seats even if you didn't pay extra. Since the smaller airlines started charging to choose, now the big ones are doing it as well. I checked in for two tickets at the same time, but my wife and i were still separated. Frustrating"
Cons: "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
Cons: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Cons: "Customer service. Not losing my bag"
Pros: "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
Cons: "Food, boarding and some training for some of the crew"
Cons: "To change a flight they want $200! That is why I changed to Southwest."
Pros: "The crew was amazing! And the seat was comfortable."
Cons: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Pros: "I flew business so it made a difference in the overall experience. Crew was pleasant and served beverages as soon as I boarded. Also, received a pillow and blanket as it was chilly on the plane."
Cons: "No complaints, everything was perfect. It's worth it to spend the extra cash and fly business."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Pros: "Crew was very helpful."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Pros: "The movie selection on the flight was stellar."
Cons: "AA let me know that our flights were delayed to MIA, which would in effect, make up miss out connection to get to Kingston, Jamaica. They tried to rebook us, but for the NEXT day. So after calling, I got my ticket rebooked for an earlier flight, but I couldn’t do the same for my boyfriend’s. At the airport we requested he check in as standby, however, the rep checking us in said he couldn’t. We asked for other flights arriving on the same day at the original ticket & even looking across partner airlines, he said there was nothing. Hard to believe, but then eventually said he found something by way of Lax to AZ to MIA & then KIN that would arrive later that night. We quickly took it because it was getting late to check in for TSA for my flight, only to find out later that the ticket he printed was for arrival the next night - not at all what we agreed upon! What a waste of time, as if the money we spent on this vacation didn’t mean anything, and when I called to get compensated, I was told to write in to AA. Write in. It’s 2018. Who can I speak with to get compensated for our time & money being wasted? I understand it may not have been within AA control, however, I would have liked for them to have cared that we were inconvenienced as paying customers, instead of being told, in action & in words, that the inconvenience we were being put through (to no fault of our own) was no big deal & we should just suck up the money we are loosing as a result. Very disappointed ☹️"
Pros: "Good food onboard and very comfortable seats"
Cons: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Pros: "Newer aircraft, comfortable seats"
Cons: "Connection to inflight entertainment was complicated and lengthy, barely got access to it for 45 min"
Pros: "High end entertainment system."
Cons: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Pros: "The in flight staff was very friendly"
Cons: "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
Pros: "Delays, delays, delays. An initial delay of 1.5 hours due to a switched plane. Then they needed mechanics to check out a bird hit to the plane. That took another 3 hours to happen. And they boarded us first, then found the issue, deplaned us, had a gate switch and then the wait. Very frustrating! Once on board, everything went smoothly as it typically does."
Cons: "The long delay"
Pros: "Delayed and no AC working..."
Cons: "I didn’t make this flight."
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Pros: "on-time, very organized, fast checkin"
Cons: "cramp leg space"
Cons: "Staff were so rude"
Pros: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason. There were flights leaving Orlando. When I called to ask why since all I received was a text message the customer service rep was rude. Then I received another text message on 9/13 at 4:30 am saying my flight was canceled and we were rebooked again!!! After calling again I was told if I want to leave on Friday we would have to leave from another airport that was over an hour away which means $225 in transportation to get us there! This is on top of the 2 additional hotel nights we paid for and additional meals. When I asked if we would be compensated for all the additional expenses we were incurring I was told it's weather related so probably not. I informed the rep that flights have been leaving Orlando since Tuesday 9/12 so that cannot be the case. She said to try to contact them online. UNACCEPTABLE. I will not fly AA again and I will not recommend them to family or friends. If I could give zero stars I would but the survey defaults to one star."
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Pros: "El embarque fue rápido y ordenado."
Cons: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Pros: "My flight was first class."
Cons: "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
Pros: "The service was excellent, and we arrived ahead of schedule."
Pros: "Everything was perfect."
Cons: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."
Pros: "I like the entertainment."
Cons: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Pros: "Ok entertainment. "Bar" setup in the middle galley (water and juice) was nice."
Cons: "The seats are so very narrow that having extra legroom doesn't really matter - only a child or a very, very thin person will find these seats anywhere near adequate. Food (which went flying or falling into my lap as I tried to eat without elbowing my neighbor) was laughably bad, even the crew said they were embarrassed to be serving it. On that note, the crew did not seem happy with the airline, and agreed that economy on the 788 is one of the worst cabins they fly. Entertainment options were good, but when the person in front of you reclines, so does the screen, so if you want to stay more upright you can't really see the screen well. By far one of the worst economy experiences I have ever had. I will go out of my way to chose alternate routes in the future, even going via MIA to avoid the 788."
Pros: "Business class is very good"