One of the oldest most uncomfortable "lay down" seats I've ever experienced. Old plane and old seats that don't lay flat. The seat back does not even recline - at all. Instead the legrest awkwardly extends to fill the gap between a small cubby into which you must insert your feet/legs. I am 5' 11" and could not lay straight but had to tuck my knees. Ticket was also very expensive. Would not recommend flying business/first on Finair from Melbourne to Bangkok and will not do so again myself.
The wifi was out. Otherwise it was great flight. Richard, as CSM, was excellent.
Inflight entertainment, poor that there are no headrest screens on aircraft used for an international flight.
I liked the service, the menu, and the comfort of the seats! Even tho we were seated by the bathrooms, the reclining seats and movie selection was very good, my husband and I didn’t mind at all
It’s a two prop flight so I had problems with my ears on re- entering ! But otherwise fine
Boarding was over 3 hrs late and we didn’t land until almost 1:30am
Headphone jacks worked poorly, seat recline was broken. Planes were rundown.
Delayed and missed connection, was not re-booked like other travelers so ended up being stuck for several hours due to no one handling my booking.
American Airlines was their usual junk service — but at least it got us down to LA. I was more irritated that while they codeshare with Alaska Airlines in Seattle, they could not out our flight on one of these, opting for one of the small SkyWest operated American Eagle flights — and causing a 14 hour layover. Which I accepted due to a $2000 difference in airfare — that said it was irritating for a flight that usually would have cost around $100 extra, if that.
same as previous comments. i hate being on a plane that long. no problems w/anything else.
Delayed and missed connections on leaving the states and returning Planes were old and small- very uncomfortable. Meals were good but very infrequent service for even water/drinks. No explanations for 3+ hour delay
Boarding on the buses isn’t efficient. Overall, it was great.
Iberia airlines was late on every flight I had. It was very difficult to communicate in English with iberia airlines and airport employees.
As always a terrible experience. AA stole a day from my vacation days planned to be spent with my Family. Response: delays related to weather issues.
It was a wonderful experience with great food, great staff, and no difficulties boarding!
Luggage arrived damaged and protective plastic was lost. I need customer service to contact me or the number for customer service. Thanks.
Bag misplaced. Iberia claims bag has been forwarded. But AirTag shows that the bag is still in Madrid.
This ticket was canceled and I did not find out until it was time to check in. I believe the vendor is at fault. Cheap tickets.com I would like to elaborate on the situation to kayak. Can you give me an email address?
we had a flight confirmed then we were called and told we didn't have a flight. I will never use Kayak for a flight again.
Excellent! Outstanding customer service, the best service I have received. Food was served, dinner, snacks, beverages, crew was there to greet you. 10/10
charging port did not work, no entertainment system. Other than that the flight was good and safe.
Gate information deliberately delayed to only one hour B4 flight, lack of info finding gate.
BA gave away one of the seats I paid for. Within the last minutes before boarding, my partner couldn't make the flight. I should have had a seat next to me that was empty.
Fantastic! Great seats! Friendly staff! Amazing selection of shows and movies! Smooth ride! I don’t know what more I could have asked for honestly. They made flying a breeze this time around.
Flight delayed in terms of boarding and Kayak was great in updating but the team on the groping at British Airways were really poor
Please make sure the number of seats matches the number of overhead bins and passengers don't carry on more than one bag.
Boarding was chaotic. Glad we were group 5 and still had cabin storage available when we boarded. I was expecting crew would get our carryons at the gate since theyclaimed it was a full flight.
Reliable, great value, but not outstanding in any aspect. This is similar to the experience you get in most international carriers like Etihad or Delta.
1. I was charged 2 times for luggage at check in 2. It was NOT British airway the entire way - apparently American Airlines connected from London to Miami 3. Lost luggage in London- hopefully will arrive to. In short, nor a good experience
Good flight. Not a lot of legroom, but it was fine for a short flight.
