Cons: "The online movie service didn’t not play and"
Pros: "The crew was awesome, the flight was fast, and I made it home safe. I love Alaska Airlines!"
Cons: "I wish there was free snacks for my 5-6 hour flight."
Pros: "The flight was excellent, thanks to flight attendant, Dan, who embodies the Aloha spirit."
Pros: "Only one lady on the crew was working so hard and very nice. She was doing everything the other lady who was a bit younger did nothing but walk up and down the isle. If it was up to the younger lady the people who have suffered."
Cons: "Plane is old and noisy, the first class was something from the 90’s I have flow premium economy on other airlines which was better."
Pros: "Crew noticeably friendly and interactive."
Cons: "No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no."
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "Missed 2nd leg of flight due to 1st leg not taking off at correct time due to improper scheduling on Alaska’s part at SeaTac airport. Forced to take next flight the following day without any accommodation for my wife and 3 year old son. Was told by Alaska service agent to just sleep at the USO."
Pros: "Very good attention in general"
Cons: "Improve the seats"
Pros: "The crew was great and friendly"
Cons: "The internet and entertainment stopped working 20 minutes into the flight. The row we sat on had chairs that could not be reclined and I’m legally disabled & so it made for a uncomfortable experience since I was in pain the whole time. It would be nice to be told what kind of seats you have ahead"
Cons: "The crew didn’t seem like they wanted to be there. The entire crew was standoffish. It seem like asking the anything was a huge ordeal they didn’t have time for but they’d do it bugredginly."
Pros: "Straightforward boarding. Entertainment options were good. Power outlets built into seats."
Cons: "Food only available for purchase. Crew was friendly but not delightful."
Pros: "The only enjoyable thing about my flight was the couple sitting next to me."
Cons: "We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back."
Pros: "The crew was polite and helpful."
Cons: "Choices of food could have been better, including not running out of items on a 5 hour flight."
Pros: "My seat was so wonderful and even the people in my row too. I surly do not like a middle seat... but location of row 6 and everyone in the flight crew made me feel so so comfortable I was even able to get some sleep"
Cons: "I love you guys and I am looking forward to my next trip and adventure with Alaska Airlines!!!!!"
Pros: "This was our first trip to Hawaii on Alaska and we were very happy with the experience. Plane on time, lots of overhead space, crew very pleasant and helpful. We fly to Hawaii at least four times a year and will be switching to Alaska as our preferred carrier."
Cons: "There was limited entertainment available on this older 737 plane."
Cons: "Not that the airline had any control, but the turbulence was the worst I'd experienced (and longest-lasting) in the 40 years I'd been flying. The crew kept everyone comfortable, informed, and safe."
Pros: "Staff was professional but not warm. Boarding was easy and the timing was great."
Cons: "Cramped. Absolutely no leg room and I’m 5 foot 2 inches. The bathroom filled up so no one could use the facilities for the last hour of flight."
Pros: "The flight attendants were really great and nice."
Cons: "That I’m still stuck on this damn plane and we landed 30 minutes ago."
Pros: "The staff was extremely friendly and accommodating. Quality of the flight was great! I loved how comfortable and clean it was. Great to have a flight that has jacks for your chargers as well as free WiFi! Will definitely be flying again!!"
Pros: "Friendly efficient service"
Cons: "Seats are getting progressively more uncomfortable each year"
Pros: "Crew was exceptional."
Cons: "Media options in flight."
Pros: "I loved the comfort of my seat. It was easy boarding and getting off the flight."
Cons: "What I didn’t like was the attitude of one of the crew members. They didn’t even make an announcement before the flight took off saying you had to go to a different website to look at the free movies. So myself and the passenger sitting next to me wasn’t able to watch movies unless we paid $10 for one of their pads. They made announcements for everything else especially to tell passengers to put their seatbelts on. Ms. Carly talked the whole flight about something."
Pros: "Crew was super friendly and gave good service to passengers."
Cons: "Boarding at San Jose was disorganized and poor."
Cons: "unprofessional workers who gossip about other workers and customers, dirty plane, no free food, and no aloha spirit."
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Pros: "The crew members were fantastic. They had to go up and down the skinny little isle but they made everyone happy!"
Cons: "The plane had no room. the seats were very tight and our shoulders were way bigger than the seat. We are not overly large people. my husband in the isle seat kept getting booty bumped. You need better planes. Took Hawaiian home (much more space) and will never take alaska again, for the sole reason that i don't want to feel like a sardine anymore."
Pros: "On time. Convenient schedule"
Cons: "Very tight seating. No complimentary entertainment"
Pros: "nice plane and crew."
Pros: "I alway love flying Alaska airlines. Their flights are on time and their staff is friendly and professional."
Cons: "I didn't like that you have to pay to rent a movie. It's provided through most airline carriers and I was shocked they were renting out tablets to view movies."
Pros: "Customer service and flight a little early!"
Pros: "Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family."
Cons: "Plane was a tad run down, i.e.: cosmetically things were broken or falling apart."
Pros: "Flight attendant were super nice and friendly"
Pros: "I liked that they have Danny devito has a mascot"
Pros: "Coconut chicken was actually pretty good"
Pros: "Loved it! Great food choices and we downloaded the app so we watched a few free movies!"
Cons: "I would like to have as much room in coach as first class, but that won't happen. :)"
Pros: "There was more leg room than usual which was very nice. Free mimosa was fun."
Cons: "Service cart was in the aisle too much. Passengers couldn't get to the bathroom"
Pros: "Friendly crew, free mai tai."
Cons: "Pay for baggage."
Pros: "boarding and disembark were good for premier as was seating comfort"
Cons: "There is no substitute for a wide body aircraft"
Pros: "I loved that on the way home to Hawaii there was an option to get an app to access free movies and TV shows. It was awesome!"
Cons: "I tried going from the Entertainment link to the free chat link but it didn't work. Maybe I was at the wrong altitude or something but it would have been nice if I could switch between the two option of chatting and watching the movies and TV."
Pros: "comfortable seats in the exit rows at least"
Cons: "outdated entertainment options... the mai tai is pretty rough"
Pros: "Crew is nice. Entertainment is great if you pay for it."
Cons: "I didn't like that the gentleman sitting next to me spilled over into my seat. He needed a belt extender. I think he should have purchased two seats if thats the case. I did not buy my seat to share it. I think they should be more mindful of who they let on stand by if it is the in between seat. Also, we were delayed because we waited for another connecting flight. Luckily we made it on time. They just in formed us after we all boared and we sat on the plane for another 45 minutes. No sorry, no accommodation. We just had to suck it up. Really?"
Pros: "Flight attendants friendly and personable. Food was excellent."
Pros: "On time, quick boarding, no turbulence, easy check in.. Very Smooth process overall"
Cons: "It was freezing cold !"
Pros: "Everyone was very nice and helpful. Taking care of everyone, and helping pacify some kids !"
Cons: "The only negative thing wasn't anything related to the flight or crew, just whom I happened to be seated next too!!"
Pros: "The ONLY thing I liked was my seats. Closer to the main door. The faster I get off this plane the faster my vacation starts. Maybe your employees need a vacation too!"
Cons: "The stewardess were quit rude made the whole experience horrible thanks Alaskaairline"
Pros: "Courteous crew, short flight, free drink, space still available in overhead compartment for my item, although boarded last"
Cons: "Other passenger seated in my seat had to move when I boarded, leak of water between inner& outer window panes Loose fixed wing bottom airflow closest to fuselage wiggled on takeoff& landing"
Pros: "Just a shout out to a very good flight crew!"
Cons: "Entertainment was limited, but enough to get by, and appreciated."
Pros: "We were treated with respect and kindness throughout the flight. There were 5 of us traveling together, two being 7 year olds, and they enjoyed watching movies and playing games to pass the time."
Cons: "Seats are so uncomfortable..."
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Movie selections, healthy snacks/food"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Cons: "No se diferecia de otras lideas aereas en decadencia."
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "Put up at the marriot"
Pros: "crew found me an outlet for laptop"
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Cons: "The pork dinner meal option was burnt … al the way through."
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "The boarding was very quick"
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Cons: "My departure from NY flight tv was not working"
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Cons: "It was not acceptable that the delay on the fight DL391 STO DGO-NY was delayed for lack of crew members to bring the aircraft from NY to STO DGO the previos day of the flight"
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Cons: "Wasted my time on security and lost my flight"
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "Great trips notifications"
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Cons: "Even with "Comfort +" the seats are horrible."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Cons: "The flight was over 20 minutes early"
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Never use this airline"
Cons: "Never use this airline"
Pros: "The crew on that flight was really good."
Cons: "The boarding process, especially out of Panama"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 30 minutes for No Reason"
Pros: "Yes. Was excellent."
Pros: "Micha esoera en la linea de chequeo"
Cons: "Y el personal es pesado"
Pros: "The crew was attentive, helpful and friendly"
Pros: "Buen servicio y llego a su hora programada"
Pros: "Efficiency of process."
Cons: "Better entertainment and better food with vegetarian option."
Pros: "Although the aircraft is dated, the seating was reasonably comfortable. We were fortunate in have a row of 3 seats for the two of us on the way home which made it feel significantly more spacious than outbound. The meals were appreciated and tasty."
Cons: "The entertainment system is dated due to the age of the aircraft. However, we brought our tablets which is more than adequate. We also had back up portable chargers since there is no onboard charging. Thus, going prepared prevented any issues or concerns."
Pros: "Great food!"
Cons: "Leg room"
Pros: "Amazin !! Thank you"
Pros: "Even thou the flight was packed everything boarding, unboarding and the overall flight went very smoothly."
Cons: "There were a couple of “companion dogs“ in the flight. Personally I think that dogs should not travel in the passengers cabin except in very particular situations, but lately it seems to be becoming a trend."
Cons: "Better meals , conform in the seat and low the prices"
Pros: "I liked the crew and the fact that I had a TV."
Cons: "The destination of my connecting flight, the food and hesdphones they passed out."
Pros: "Crew is awesome"
Cons: "Isle seat when plane not full"
Pros: "Demora para subir al avión"
Cons: "Demora para subir al avión"
Pros: "An online departure, good service, and ontime arrival"
Pros: "The cost of the ticket."
Cons: "The crew were not friendly. The food seems dog food. They don’t want to speak English."
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Pros: "First flight had lots of leg room and a hot sandwich. Great deal."
Pros: "I was pleasantly surprised at how new, and nice, the plane was. I appreciated the entertainment system and meals. The crew was super friendly and nice. It seemed that try actually enjoyed their job, which is refreshing to witness."
Pros: "The crew very nice . Flight right on time"
Cons: "The crew very friendly . But the seats sucks"
Pros: "The aircrew were the friendliest and most professional I have had."
Cons: "They need to upgrade to an on-demand entertainment system. I noticed the check-in agents being very rude to a young passenger with a language barrier."
Cons: "Need to eat better TV set"
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Pros: "Flights were on time. Crew was very good. No charge on my first bag."
Cons: "Entertainment options were terrible."
Cons: "The time in between my connecting flights was short. Had to run to the next flight and barely made it."
Cons: "The pilot did a very odd and scary turn to the plane. He then raised the plane so rapidly that nobody knew what was going on. Not a word from the pilot or the crew of what had happened!!!! Extremely dissapointed!!!!"
Pros: "Service,flight crew, the attention and the flight was excellent"
Pros: "Staff was nice."
Cons: "We were late to bord, therefore we were 1 late for rake off, on top of that a passagenger got sick on the plane and the way the staff managed the situation was very poor. Missed my connection. Hade a very bad experience, and more likely, I will not fly or recomend Copa"
Pros: "Crew and staff were very helpful and nice."
Cons: "Plane could be cleaner."
Pros: "They gave me a blanket"
Cons: "7 hours flight without individual TV."
Pros: "Stores in Panama"
Cons: "When you get into Panama in the airport they control people in a rude way. (specially when we were from Panama to the USA. They make questions and review the luggage not friendly."
Pros: "Service, food and very clean airplane."
Cons: "We like this airline"
Pros: "Most of the Ticket/gate staff were kind"
Cons: "Flight cancelled and did not staff reticketing personnel adequately- people waited more than six hours on line m, being helped by only two agents Stupid and ridiculous"
Pros: "the two agents at the gate where kind and helpful and this review is not directly at the employees of Copa. however this is not my first rodeo with Copa on their oversold strategy and they should have sent out an email about the situation and certain people would have stayed home or their hotel for next flight."
Cons: "$400 voucher (less than price of our ticket) to use for future Copa flight. LOL. because of the many people being bumped, it took 2 hours to process all our vouchers (taxi/hotel/$400) *the flight was at 6:14pm but we knew we couldn't get on around 5:40pm, and left the airport at 8:20pm"
Pros: "The service was excelent"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Pros: "Checkin fast. Arrivals and departures exactly on time (actually we arrived earlier than announced). Crew very good in every aspect. ;Lounge in Rio spectacular as far as distribution and space. Coffee was good in all lounges."
Cons: "entertainment: no individual screens and controls. Lounge ii Panama is awful, and was so crowded one could not find a seat. In lounges, snacks were limited and very bad."
Pros: "On time!!!"
Cons: "The food needs to improve and some of the attendants need to be friendlier."
Pros: "Flight was on time....nice helpful crew"
Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."
Pros: "Landing was smooth meals excellent"
Cons: "If you fall asleep they won't wake you up for dinner and you will starve."
Pros: "My son was terrified and was screaming I really appreciated how one of the attendants tried to cheer him up and even held him to comfort him, took him to see the captain and they told me to do whatever I needed to comfort him, they made me feel relieved and also food was good"
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Pros: "Yes... very well"
Cons: "puntuality Departure and arrive"
Cons: "Could not checking or do anything from the app unlike others"
Pros: "The seat was a caca"
Cons: "Pagar una maleta pequeña mortifica"
Cons: "Well my flight was cancelled a few hours before my departure and was sent on another flight to a different city that was 3 hours away"
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "Very modern"
Cons: "Boarding was weird, from front to back"
Pros: "goog seats and comfortables"
Cons: "food, please!"
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Cons: "I have an american advantage executive credit card that allows priority boarding but at santo domingo’s aieport they didnt let me do priority. Terrible customer service from check in crew at the airport and no individual tv’s its boring"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Cons: "Space between seats made it uncomfortable"
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "Crew was nice."
Cons: "Super full flight. Nothing but a drink in terms of cabin service."
Pros: "On time and pleasant staff"
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Pros: "I like that it was on time"
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Pros: "Great selection on movies to pass the time and charging port for mobile devices ."
Cons: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "Personal service and care by the ticketing to seat our family together"
Pros: "Flight on Time, Confort, Crew"
Cons: "I know if you want food, you must pay but not even a cookie...???"
Pros: "Their service is useless. Processes are in need of a major overhaul. They have become too big for themselves and have not adopted the customer-centric value that prevailing companies have incorporated and are implementing. I predict that they will not be around in the next 10 years if changes are not made."
Cons: "Kayak should be more particular who they partner up with as being more selective will bring more value to your brand."
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "Muy buena atención, avión, puntualidad"
Cons: "La silla no reclinaba bastante, no era muy cómoda"
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "Good crew on both trips"
Cons: "No crying children"
Pros: "Nice attentive crew"
Pros: "The business seats were comfortable & our service excellent"
Pros: "I booked business, so not too bad."
Cons: "I don't know why United doesn't take the 8 hr flight to Honolulu as serious as they do international flights. The business class was like being in Priorty seats with food and reclining. I was in the middle seat of 4 seats. still a crowed feeling. I would not waste my money on business on that flight"
Cons: "There was no lunch"
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Cons: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Cons: "Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay."
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Pros: "Excellent crew members."
Cons: "Warm ac."
Pros: "Really great service! Smooth flight!"
Cons: "Spotty Wi-Fi. Only on an American flight"
Cons: "Crew was not visible Seat space was very tight"
Pros: "Good pilot"
Cons: "Everything else and being really late"
Pros: "quick overall flight"
Cons: "No food options other than purchased snacks on an 8-9 hour flight"
Pros: "All of the flight attendants except for Linda were nice and friendly. The entertainment selection was great and made a 10 hour flight go quickly."
Cons: "There was a flight attendant named Linda on the flight who was very condescending. I tapped her on the shoulder for a request and she told me it was not appropriate to do so because “as flight attendants, we get tapped so often.” Then she skipped over me when serving the snack options because she didn’t make “eye contact” with me although my tray was down and I had my wallet and credit card ready for payment. I have been flying with United to go home to Hawaii for over a decade and have never been treated so poorly by a flight attendant on this airline. I am seriously considering flying with Delta, Southwest, and JetBlue exclusively from now on after this experience."
Pros: "Quick boarding"
Cons: "Long flight"
Pros: "Excellent flight crew was awesome"
Pros: "Crew very efficient and nice"
Cons: "Being it’s a flight from Japan a more Japanese meal would’ve been better"
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight."
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "The crew were friendly."
Cons: "They didn't have the food I wanted by the time they got to the back of the plane"
Pros: "Boarding was easy. Lounge in Santo Domingo was very nice. Fair price for ticket."
Cons: "Upgraded to business class for flight home. I had aisle seat last row. Cart left in aisle to keep cabin class from constantly using the bathroom by the cockpit. But they kept coming just pushing the cart aside and rubbing their butts on my arms and shoulders to squeeze by. I understand why they did it. Many times their was a long line and people bothering the guests in business class. I eventually complained and the cart was removed. The attendants really tried hard to minimize the traffic through that section. But to little success."
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"
Pros: "Non-stop flight. We had an early arrival!"
Pros: "The crew was nice and helpful."
Cons: "I did not like how much it was to watch tv. Could have provided a blanket."
Pros: "THE SERVICES WAS OK"
Cons: "MY SEAT,,I DONT LIKE ALL AWAY IN THE BACK,AND NOT FREE ENTERTAINMENT,,NO GOOD ,SHOULD BE FREE,,"
Pros: "The crew was great....they spoke english n spanish...very warm group"
Pros: "Everything about my whole trip was amazing"
Cons: "Had to buy entertainment"
Cons: "No free meals"
Cons: "Crew and food could be better"
Pros: "The flight attendants were friendly for the most part."
Cons: "On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one."
Cons: "United lost my checked in baggage and the customer service was so terrible and no one was helpful nor even cared. United totally ruined my trip."
Cons: "Honestly, the customer service with United was in need of serious improvement, from the moment we checked our bags to the time we were in flight, we were given very poor service, the man at baggage check in was extremely condescending, acting like we should know everything about United's processing instead of just helping us with our needs in the first place and it added unnecessary extra stress to our travels from Colorado to Hawaii. I don't even want to blame the employees as it was very obvious that they hated their jobs and just wanted the shift to be done with; something needs to be addressed about how they can accommodate both employees and paying customers alike. Let's just say I can't wait until Hawaiian Airlines expands to Denver flights so we never have to deal with United again, as this is the only reason we used this airline."
Pros: "They offered complementary snacks and water at the gate when the flight was delayed by 2 hours for mechanical reasons. After such a long and tiring day, when I went to buy a drink onboard, the flight attendant didn't charge me. It was done as a courtesy for the lengthy delays. This was much appreciated and honestly made the irritation with the delays disappear. It's amazing what a little thing like that can do for a person. All the flight attendants were gracious and helpful. Overall, they made the flight good."
Cons: "I had to run to make this connecting flight due to the previous flight leaving an hour late, only to learn the flight was delayed. It was delayed 2.5 hours for maintenance."
Cons: "The seats but the service and flight was great!"
Cons: "Over 3-hour delay. Various text messages including one that indicated the flight was leaving 5 minutes earlier; then it was delayed again!"
Pros: "Pilot was friendly and polite"
Cons: "Food (chicken) was utterly disgusting. I found the seats rather uncomfortable -- my back was really hurting at the end of the flight and that isn't normal."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Pros: "The flight departure on time"
Cons: "Don't foods in this flight and I had to wait to much for the wheelchair"
Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"
Pros: "They gave us a blanket"
Cons: "I got to Honolulu past midnight instead of 9:40pm. Because of the delay, I lost my rental car and now it t will cost me 3x more."