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Cons: More snacks

Pros: Good flight, good accommodation, great crew, good food!

Pros: Fast

Cons: Rough landing - HNL is a rough terminal to navigate

Pros: Staff gave out some wonderful fruit drinks.

Cons: Flight was hard to get boarding passes printed out. Had to go through agents, and couldn't use kiosk very well. Window seat was changed to an aisle seat last minute so I couldn't look out as we landed in Kauai

Pros: I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Cons: Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Pros: Absolutely nothing.

Cons: I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion.

Pros: Awesome crew. Simple check-in and boarding. Beautiful, scenic views. A+!

Pros: The flight was smooth and relaxing

Cons: Nothing

Pros: I like the service

Cons: More snacks

Pros: Very pleasant and accommodating crew. On time.

Cons: Not crazy about the breakfast, but appreciated food.

Pros: Crew was good, legroom barely adequate but we flew economy....

Cons: Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel

Pros: Very pleasant and accommodating crew. On time.

Cons: Not crazy about the breakfast, but appreciated food.

Pros: Crew was very helpful and pleasant.

Cons: Boarding.

Pros: In-flight fruit juice was tasty.

Cons: There was something wrong with the plane. Was not realized until the plane was loaded and doors were shut. We had to deplane and wait for new plane while they got crew transferred and plane ready. Ended up being about an hour delay - not too bad considering.

Pros: The dinner

Pros: Flight is only 38 minutes. They gave us a juice and the cree was pleasant

Pros: Same as above.

Cons: Entertainment not applicable.

Pros: My flight had a seven hour delay and therefore we took a charter flight to our destination. Our luggage was not retrievable.

Pros: Staff was very helpful and friendly!

Pros: Crew name Sachi was excellent customer service.

Pros: Overall the service was superior to other airlines I have experienced in the past trips including United, Delta and American.

Cons: Nothing negative to report

Pros: Quick smooth efficient every step from boarding to landing

Cons: The online system made my KTN a frequent flyer number and would not let me fix. The check in counter took care of it but there is a glitch in the system not accepting ktn it said it had to be all numbers and ktn is a mix of numbers and letters

Pros: Good flight, good accommodation, great crew, good food!

Pros: The crew and the food

Pros: The crew was very friendly and I really value that.

Cons: After boarding on time, we departed about 51 minutes late because of some baggage inspection issue. For the entire time, there was only one announcement about the delay. This delay ruined my schedule on the arrival.

Pros: Hawaiian staff at the airport gate were great.

Pros: Crew was good, legroom barely adequate but we flew economy....

Cons: Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel

Pros: The crew was very lovely in flight, the ground crew in Portland did as well as they could under the circumstances

Cons: I arrived an hour before my flight- after boarding began they closed the doors to reboot the engines and try and "fix" a problem with the landing gear. The flight kept being delayed with no explanation of whether or not it would even fly. We were told missed connections would be dealt with but they weren't. It ended up two hours late, had I known I would have gone to eat somewhere and avoided the terrible egg mushroom thing served on the flight. After landing , many were left with no idea how to get to their destinations and no recourse. The crew was great in the flight, though. Whoever maintains your aircraft should make sure problematic aircraft not be used to transport tens of thousands of your dollars. Very disappointing, considering this was my first flight with Hawaiian, I had heard they were the best. Noteworthy though, that my trip TO Portland with your airline was top notch. The return, however , leaves me with a bad taste and I don't think I will choose it again

Pros: Favorite flight. Short and sweet. Great crew and efficiency. Love the simplicity of the plane.

Pros: The crew was kind

Cons: Leg room, food

Pros: I like the service

Cons: Seat didn't recline

Cons: My flight got delayed and I got stuck waiting for two and a half hours. Then my luggage didn't follow me and I had to drive an hour out of my way to pick it up from a different airport. Not a happy customer

Pros: Kind and efficient crew.

Pros: From the moment we boarded our family felt like we were already in the islands!!

Cons: Our breakfast sandwich...not so good.

Pros: No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Cons: Small plane is a little more subject to bumps and turbulence.

Pros: Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

Cons: No cons

Pros: Vary friendly staff!

Pros: No TSA!!!

Pros: i was able o do the mongoose gig at the airport. At the same time, can late at the terminal, yet made the flight over all.

Cons: I had a mid transit on Maui. Getting the boarding pass reiisued was easier than aniticipate..

Pros: The crew was on the money. Seats.

Cons: More leg space or rather space when people in front recline their seats. Less crying babies

Pros: Great flight, on time

Pros: From the moment we boarded our family felt like we were already in the islands!!

Cons: Our breakfast sandwich...not so good.

Pros: No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Cons: Small plane is a little more subject to bumps and turbulence.

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

Pros: PERSONAL TREATMENT!

Pros: I just loved Southern. It was so easy. I avoided the hassle of the main airport, the parking problems and the waiting in line. Everyone was so friendly. I will definitely fly Southern again!

Cons: Nothing

Pros: Hawaiian staff and crew are fun people to be around.

Cons: Last minute gate change.

Pros: I like everything

Cons: Nothing

Pros: Easy upgrade to extra space!

Cons: Temperature was too warm in the cabin

Cons: Nothing

Pros: Quick and easy

Cons: Small

Pros: The crew

Cons: Wasn't in the air long enough to not like anything

Pros: Ground crew was very helpful I give them a perfect 10 or a 5 ⭐️ Very accomodating and helpful.

Pros: Smooth ride

Pros: Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

Cons: No cons

Pros: Awesome crew. Simple check-in and boarding. Beautiful, scenic views. A+!

Cons: Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again.

Pros: liked that the flight was quick

Pros: Hawaiian Airline staff attempted to accommodate a delayed flight by rescheduling but caused a 12 hour delay in the process. My flight actually left a little after schedule and they gave our seats away while we were standing at the gate trying to straighten out our connection flight. Poor execution

Cons: The whole experience

Pros: Fantastic attendants, clean, overal A+

Pros: The flight attendants on this flight were much nicer. They handed out free juice and the flight was nice and quick.

Cons: Small seats, no outlets.

Pros: Vary friendly staff!

Pros: Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

Cons: No cons

Pros: No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Cons: Small plane is a little more subject to bumps and turbulence.

Pros: Awesome crew. Simple check-in and boarding. Beautiful, scenic views. A+!

Pros: Left my carry on in the overhead with about $800 in Christmas presents and was able to retrieve in after clearing international customs. Nice, friendly, kind, helpful!

Pros: The plane was held a few minutes to give us time for a quick transfer since we were late arriving. Even our luggage made it onto the plane with us. The whole Hawaiian staff and crew were so helpful getting us to our connecting flight in time. We were even offered a yummy Rum Punch drink on our flight. Hawaiian flight attendants all the friendliest and most helpful of any airline I've experienced!

Pros: Crew was good, legroom barely adequate but we flew economy....

Cons: Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel

Pros: Speedy and friendly service throughout. I did the self check-in and when the worker checked my ID she's told me I was military so I didn't need to pay the check-in baggage fee and refunded me. Awesome benefit to those that serve.

Cons: Nothing

Pros: Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive

Cons: Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything.

Pros: Loved the personal service and the view! Smooth flights!

Pros: PERSONAL TREATMENT!

Cons: The flight never occurred and wasn't told.

Pros: Snack, cocktail, quick boarding, early landing

Cons: The seat is nice and wide but has a tiny upturn at the back which is uncomfortable after 2 hours.

Pros: It was a Boeing 717. Short hop. Loaded quickly. Took off on time. Bags made it to our connecting flight. :)

Cons: Nothing really. Just a short hop connection flight.

Pros: Was a short flight. Crew was great.

Cons: Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer.

Pros: Amazing crew. Friendly n provided excellent service