Cons: "Seat, IFE, leaving on time"
Pros: "Only one lady on the crew was working so hard and very nice. She was doing everything the other lady who was a bit younger did nothing but walk up and down the isle. If it was up to the younger lady the people who have suffered."
Cons: "Plane is old and noisy, the first class was something from the 90’s I have flow premium economy on other airlines which was better."
Pros: "Good crew, did a good job making us feel good for a delayed late night flight."
Cons: "For some reason air was never turned on. Air only seemed to flow once we were moving but sitting at the gate and once back on the ground taxing it got very hot again."
Cons: "No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no."
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Pros: "Comfortable seats and smooth red-eye transcontinental flight."
Cons: "If there weren't a 15-minute delay due to maintenance."
Pros: "the flight itself was comfortable."
Cons: "getting assigned seats earlier."
Pros: "The two member of the crew were very welcoming and kept a very good sense of professionalism along with adjustments to every passenger. I can consider myself a frequent flyer and it’s relieving to have a crew like that."
Cons: "I would appreciate a quicker and just a little bit more organized check in and maybe some different snacks that will make an airline stand out."
Pros: "Very good attention in general"
Cons: "Improve the seats"
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "I love everything about Alaska! The vibe, the Stewardess, good pilot, a good amount of room, good entertainment."
Cons: "Have the available food options that are in your magazine on all flights. Access to Internet faster."
Pros: "good service good flight"
Pros: "Super easy boarding and friendly staff."
Cons: "I am 5'11 and my legs were literally touching the seat in front of me the whole time."
Cons: "Most service good"
Pros: "completely not flight was 11:45 they fly on 12:15 after stopping Multiple times on ramp also even flight land at 8:18 Supposed to be at 7:55 because of uber driver charge me waiting fee and in flight i ask water so she said i’ll give you in air and in air she didn’t came for 1:30 for offer water"
Cons: "crew should be better and flight should be on time"
Pros: "The only enjoyable thing about my flight was the couple sitting next to me."
Cons: "We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back."
Pros: "Lots of legroom. I was in the middle seat and was very comfortable. The staff was excellent. Left on time and arrived early! Bags were delivered by the time we got to the carousel."
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Cons: "We have been stuck on the plane for an hour and have not received any exact communication as to why. The flight attendants were also giving people a hard time about using the restroom when the plane was not even moving. Worst flight of my life."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Pros: "The landing. Didnt feel it."
Cons: "The person you tagged my bag. At 5pm at LAX. I got TSA prechecked but my wife no. For the first time, military says free but she wanted me to pay. Not my first time flying with alaska, but I think about flying next time."
Pros: "Ample leg room (I’m 5’9, could be tight for someone 6” and taller)"
Cons: "No headphones provided for inflight entertainment. I have an iPhone 8 so I only have blue tooth headphones and couldn’t watch the movies displayed."
Pros: "Sandwich was tasty. Got a whole row to myself, in an otherwise packed flight. Crew was nice."
Cons: "Sandwich was pricey. Got glared at and eyeballed, for having a whole row to myself. LOL"
Pros: "The seat and entertainment"
Cons: "The charge of food I only had cash and my cards did not work so o had to stay hungry all the dam flight"
Cons: "Uncomfortable seats Seats changed within 24 hours of departure and then changed again to no seats."
Pros: "I'll let you know after we get on the one they pushed us to. Completely unacceptable service."
Cons: "We don't think that we will be flying an airline with such poor management teams in place again."
Pros: "Long lines at checkin, was in line for +45 minutes, several people missed their flights, it was not the best time to be training attendants as it held up the lines"
Pros: "The staff was very energetic and accommodating"
Pros: "Mona responded by getting me on the AA 6020 to PDX the next morning. Great customer service on the phone."
Cons: "I chose not to use the hotel voucher since I had only 7 hours to wait in LAX overnight."
Pros: "We were never given the seats next to each other that we booked"
Cons: "My daughter is too young to sit alone and we booked the reservation at the same time one booking"
Pros: "Decided to pay the fee for a premium seat and received complimentary drinks and snack."
Pros: "Traveling with a group of 11 was a challenge and we had a few bumps getting our whole group on the flight due to paperwork issues but the Captain and Crew were so helpful and fun. They took us under their wing and made us all laugh and smile. Great way to start a trip!!"
Cons: "The only thing that I didn’t like about this flight was having to use LAX. I wish I could have caught this flight out of Long Beach!"
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Cons: "Even though we boarded and pushed off from the gate 20 minutes early, flight left 15 minutes late."
Pros: "I changed my seat so a family could sit together. The seat I took wasn't quite as well located as the one I gave up so the attendant was so generous giving me a free movie and wine!"
Cons: "I liked everything. No complaints"
Pros: "Everything was awesone...the airline crew were helpful and approachable."
Cons: "There was nothing that I didn't like."
Pros: "They let my 8 year old son into the cockpit and gave him wings (while we were still on the ground). Very courteous crew."
Pros: "The entire on line checking in process including self bag tag was easy and bag drop was efficient."
Cons: "Initially I had problem with on line checking in. So I called help as was suggested. But the agent was not helpful or resourceful in solving my problem. So I said goodbye and tried it again from beginning and it worked."
Pros: "This was my first flight, and everything went off uneventfully. Thank goodness. The staff was friendly and helpful. The boarding process was smooth, and the seats in coach were comfortable for my XXXL behind! Very enjoyable, bucket list experience."
Pros: "Everyone was nice"
Cons: "Flight was delayed. And the gate was not clearly marked. Had to take a bus to the plane and wait in it for like 15?'inutes. With no AC and it was HOT"
Pros: "I liked that they have Danny devito has a mascot"
Pros: "I recoment to fly with them 10. Todo estuvo súper se los recomiendo volar con ellos"
Cons: "Everything was excelent. Se disfruta ver el paisaje"
Pros: "The bisquit cookies."
Cons: "The staff weren't that friendly! Gone are the helpful employees! My daughter's seat wouldn't go back and they did nothing to accommodate her! LAME! Not overly friendly, need to take notes from JetBlue!"
Pros: "The entertainment options where good and boarding happened on time"
Cons: "It wasn't as comfortable as I'm used to with first class, the beverage service wasn't very good and I just didn't get the service I'm used to when flying first class. They also left my bag behind in LA that's completely unacceptable as a first class customer my luggage should be priority"
Pros: "Friendly crew, free mai tai."
Cons: "Pay for baggage."
Pros: "Direct flight and ease of boarding/unboarding/"
Cons: "On my return flight, the seat did not recline."
Cons: "I was seated at the emergency exit, seat 17a. Flight attended tells everyone that were responsible to open the emergency door and we must know english. For some crazy reason she singles me out and says "you understand that sir". My neighbor in seat 17b said "she told you off hahaha". I was embarrassed."
Cons: "Lost my seat due to their screw-up. Had to wait 4.5 hrs for next one."
Pros: "The crew was great! Food was not bad."
Pros: "layover time is short. Transfer gate is very convenient."
Pros: "They held the connection to Maui for us even though we were an hour late. Much appreciated! The flight attendants were super!"
Cons: "Nothing; all good"
Cons: "Boarding process was messy"
Pros: "Crew was friendly."
Cons: "We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu."
Cons: "Just a few too many announcements and adverts, a bit noisy. But wonderful food and bev service and timely, comfortable flights."
Cons: "Food. Need more free games"
Pros: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Cons: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Pros: "Crew service was great!"
Cons: "There is no free entertainment options."
Pros: "Not very much....counter was ok...flight attendants ok....bathroom flooded....floor of seats wet and smeld horrible for more than 5 hrs"
Cons: "They could told us about it and i could tried too change seats...:("
Pros: "Crew was friendly and helpful"
Cons: "The chairs were definitely and lacked cushion in Hawaii Airlines"
Pros: "Flight included snacks and breakfast. Towards the end of the flight we were surprised by complimentary rum punch drink"
Pros: "The flight was smooth considering the weather. The crew was great and attentive."
Cons: "I wish I was able to hang my wedding dress in a closet rather than folding it up and putting it in the overhead storage."
Pros: "The crew was very good and met all our needs."
Cons: "Free entertainment from LA to Honolulu."
Pros: "No line to check out bags, hassle free to board, easy to find out seats, friendly staff. LOVE the USB charger in the seats and the complimentary “rum punch”!"
Cons: "Cabin could have been a degree or two warmer, it was very chilly. Seats in general cabin were very close together and we couldn’t get out of the seat when the seat was declined in front of us...we’re average sized humans and were pretty scrunched."
Pros: "Staff service was awesome!"
Cons: "Neighbor was rude"
Cons: "Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again."
Pros: "Crew was pleasant and they try to give you a “Hawaiian” feel. They leave you alone and serve you without being intrusive."
Cons: "No closed captions for movies or tv or videos. Seat was very uncomfortable. Seat mates screen didn’t turn off so it was bright for her the whole trip."
Cons: "No vegetarian food and also the flight was late by almost 3 hrs so all our plans in honolulu on that was ruined."
Pros: "The airplane had an outlet to charge your phone and eat seat had its own tv. The service was really good and everyone was super nice. I also liked that they showed you were on the map the plane was."
Cons: "Not a lot of leg room"
Pros: "Crew was friendly and offered a good amount of snacks and drinks throughout the flight. The plane was also nice."
Cons: "One of the planes didn’t have any screens tracking the flight."
Pros: "Service, plain, food, snacks.. seats"
Pros: "I like that they gave a meal during the flight, especially since it was a 6 hour one. Food wasn’t too special: a hot sandwich, chips, and cookie. Good overall atmosphere. Attendants were friendly and helpful."
Cons: "When checking in, there wasn’t any seats available. Needed to wait at the gate to finally get seat assignment, after boarding already started. Traveling as a party of two, was lucky to be able to sit together for a full flight. Also, all entertainment options cost money. For other airlines, some cost money and some did not. For a long flight, I would expect free entertainment, but I might be spoiled by flights to China."
Pros: "free meal, comfort of seats"
Cons: "Not being able to pre-book my seat"
Pros: "Friendly service and a nice aircraft."
Cons: "There is an inflight entertainment system but all of the content requires payment. Non of the films are offered free of charge. Movies cost $8."
Pros: "Staff was friendly."
Cons: "Had to pay for basically all entertainment."
Pros: "Offered free hot meal"
Cons: "Very tight seating"
Cons: "We were two hours delayed. I missed my connection. I had to pay another $150 for my flight to Maui."
Pros: "Served food, on time departure and arrival"
Cons: "Entertainment expensive"
Pros: "I tried putting my headphones in where the plug is.. but it wasnt working. Thought about telling the flight attendance but just thought I'd leave a note instead. And none of the TV shows were free......and blanket too I had to pay $10 for it. My overall experience with Hawaiian airline was ok."
Cons: "No free tv, not functioning earjack, too cold and no free blanket"
Pros: "The crew was awesome & attended"
Pros: "Overall, the service of Hawaiian Airlines was a 5 star experience. The crew, the in-flight services were amazing. The 6 hour journey from LA was one of its kind. I was welcomed with soulful Hawaiian music while boarding :) I was amazed to see the captain greeting and thanking the passengers at then door while exiting the aircraft. Makes every passenger feel special. I am glad I chose to fly Hawaiian."
Pros: "The plane was comfortable, clean and the staff was friendly."
Cons: "There were no free movies or television offered, even blankets and headphones came at a cost. Felt cheap. I understand a fee for a new release but EVERY movie??? Have some options for a five hour flight."
Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."
Cons: "The plane was delayed 9 hours for software issues for their incom. This seemed to me something that could be fixed faster, and it greatly impacted my trip. I understand delays for weather or hardware."
Pros: "Liked the onboard service and friendliness of attendants. In-flight meal--FREE by the way!--was excellent."
Cons: "Boarding area at Gate 58 in LAX was horrible. Gate agent didn't bother to control the passengers who unfortunately always crowd the gate. The PA system was way too soft."
Pros: "Crew are friendly."
Cons: "Monitor not functioning properly. You have to push the touch screen several times before it start to work also have to press hard on the screen to make it work. Snacks limited to only one. At least give 2. Food was bland. No condiments to go with the food."
Pros: "Supporting local airlines."
Cons: "Although "complimentary" meal, it does not cater to anyone with dietary restrictions/allergies. Only the in-flight snack was labeled with ingredients. I use quotes, because many people are willing to pay extra to fly Hawaiian Airlines, due to their "complimentary" meal. Flight attendants were less accommodating than I remember. They asked me to perform simple tasks that they usually have done as hosts. (I wouldn't have bothered to ask them for anything had I known they were going to give me instructions on how to go about helping myself)."
Cons: "The tickets I got thru kayak lost the seat reservation. My family sat away from me for both flights. The tickets I purchased directly worked out fine. Won't be using kayak anymore."
Pros: "The crew was very nice and they did provide one complimentary meal."
Cons: "There wasn't really much space and the flight provided no entertainment. I had to pay 8$ for a entertainment package, I also had to pay to check a bag and was not informed of this until I got to the airport. Overall the price does not match the quality you are getting."
Pros: "I loved this airline. The crew is definitely Aloha Spirit minded with Fierce resolve and great food, on time boarding and landing and I got the best blanket from Moana Mahalo, Linda"
Cons: "I am 40 year resident. The Hawaiian themed safety instructions are corny as I hear them so often...An"
Pros: "Quiet and comfortable"
Cons: "Food and videos"
Pros: "Hawaiian's staff were friendly and the planes have been clean and comfortable."
Pros: "Besides the poor food (but free!) and one grumpy stewardess, the flight was actually fantastic. One of the better flights I've had in a long time, and I fly a lot. Check in, boarding, and general smoothness of the flight was great in comparison to other domestic airlines. Will always fly Hawaiian if the prices stay affordable!"
Pros: "First time flyer with Hawaiian Air. This is what all other domestic American airline companies should aspire to be."
Cons: "Can't think of anything ..."
Pros: "The flight attendants were very nice"
Cons: "My charging station didn't work. I felt smashed from all sides."
Pros: "Legroom I upgraded for"
Cons: "Seats are very narrow and most uncomfortable"
The last leg of our flight home! The flight was not over booked and we were able to have space between us. Again - boarding would be much better if planes were boarded by back rows moving up so people don’t have to pass getting to their seats. It is crazy to board the main cabin randomly.
I really dislike the tendency of delta to use small planes for major routes. It really isn’t comfortable to be crammed into a 737 for almost 6 hours. They have larger planes for routes like Lax —> HNL. They should use them.
First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Helpful and attentive crew"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "An uneventful and relaxing flight. The flight attendants were great. They actually smiled."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "uncomfortable seats, thin seat cushions"
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Pros: "crew found me an outlet for laptop"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Cons: "There was nothing I didn’t like."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "Basic economy has way too many restrictions"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Short, straight-forward flight."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Cons: "The flight was over 20 minutes early"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "A very pleasant experience, nice crew."
Pros: "Love main cabin extra"
Cons: "Just a cookie for a 3 hour flight"
Cons: "The plane was cold!"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Cons: "5hour flight should have a meal"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Pros: "Great and welcoming crew."
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Service and boarding was smooth and friendly."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Cons: "Delayed multiple tomes"
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Pros: "Nice seats, good food, good service"
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Awesome service"
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Cons: "Plane was delayed over an hour!"
Pros: "Delayed and no AC working..."
Pros: "Seats were surprisingly comfortable"
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Cons: "We thought we were going to be flying on British Airways American Airways."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "Over 2 hours delayed, plans ruined"
Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"
Pros: "Did not use"
Cons: "Tight seating"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "The airline was changed and I was not aware until I arrived to the airport."
Cons: "You overbooked the flight"
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "Good service, as efficient as possible"
Pros: "Everything smooth. No hang ups"
Pros: "Fastest flight I've ever had!"
Pros: "entertainment system was very good"
Cons: "american airlines offers no choice of food for flights of 4 hours or more, that is a shame, that says a lot about a very powerful airline. shame."
Pros: "Everything was very good!"
Cons: "Seats too close, can hardly turn around!"
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "Overall flight was satisfactory experience."
Cons: "Movie selection for entertainment"
Pros: "I really love Hawaii it was beautiful."
Cons: "It was perfect"
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Pros: "The speed we traveled"
Cons: "I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together"
Pros: "Liked that they provided a blanket."
Cons: "The wifi entertainment did not function for the entire flight."
Pros: "Excellent crew members."
Cons: "Warm ac."
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "Really great service! Smooth flight!"
Pros: "Cell phone holder and power outlets that actually work"
Cons: "Basic economy pricing"
Cons: "Spotty Wi-Fi. Only on an American flight"
Pros: "Boarding was uneventful"
Cons: "Dinner was not provided, only 1 bag of pretzels & 1 drink. You did have the option of purchasing a dinner, but why would I purchase a plane meal that was supposed to be free to begin with? The flight was from 3:30pm - 8pm."
Pros: "Quick boarding"
Cons: "Long flight"
Pros: "We had arrived a little ahead of schedule"
Cons: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."
Pros: "All the crews are very friendly,service was great!"
Pros: "I loved the flight, the service, and the whole experience."
Cons: "Nothing to dislike. That's the best part."
Pros: "I liked the free entertainment!"
Cons: "It wa really warm on the plane. The air conditioning needs to be a bit cooler."
Pros: "Airplane was clean and the staff was very welcoming."
Cons: "One staff member seemed upset when she i handed her my agricultural form, as if I were a bother. Wish there was actually screens to watch t.v. but I hear there was now tablet rentals so that's a new plus."
Pros: "Everything went smoothly, no complaints about the trip."
Cons: "Seats are not comfortable and I was in premium seating."
Cons: "No customer service; rude One flight attendant had an issue with hand (constant shaking; parkinsons??) which interfered with duties. Flight delayed"
Pros: "Extra legroom was good, seat were ok, and the overall improvement in general was much better than I last flew United.no"
Cons: "wifi does not work on this route. I have used it on cross Atlantic flights yet LAX to HNL didn't have it."
Pros: "The spirit of the crew under difficult circumstances"
Cons: "1.Seven hour delay due to mechanical issue and plane change. 2. Some menu food items were not even loaded for the flight. 3. Malfunctioning entertainment system."
Pros: "The crew members were great"
Cons: "VERRRRRYYYY OUTDATED"
Cons: "Often denied service for BYOD entertainment. Could see others struggling too. Even after paying $17 for email and very limited web browsing, got very spotty and generally poor service."
Pros: "I got offered to upgrade to first for only a $100 more. Love to fly first on United again!"
Cons: "That the plane was a little bit older."
Pros: "I liked three of the stewardessence very nice. the old tall stewardess with the short dyed hair was rude to me. she needs to retired"
Cons: "no food was provided for free. I will fly a foreign airlines next time apart I don't pay for my baggage and free meal."
Pros: "It was not overbooked and had plenty of space"
Cons: "Wifi and food prices were a little too expensive"
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew service was excellent."
Cons: "Not as comfy seats. No connection to movies error script on each attempt."
Cons: "Simply, EVERYTHING!"
Pros: "Everything went very smoothly. Food was just ok. I had the omelet which was mostly cheese. You had access to the entertainment only if you had your own system that would tie into the United app. For most people, it was probably not a big deal but I had to download the app before taking off (they did warn you numerous times) and if you didn't do it, you were out of luck."
Cons: "Crew and food could be better"
Pros: "Crew was great. Comfort was only good for me because I was in an exit row."
Cons: "United wouldn't open the doors even though the plane was right there, didn't pay for my accommodations because it was Lufthansa's delay that caused me to miss the flight, then couldn't book my family on anything earlier than the same flight the next day, which they then overbooked and almost couldn't get us on the plane again. I had to sit separately from my family."
Pros: "The entertainment was free because of the delayed departure."
Cons: "We left late (again) and the crew was not very friendly."
Pros: "The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department."
Cons: "I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta."
Pros: "Delayed 3hrs due to awaiting the aircraft. Was given the option to change flights with no more flights to HNL tonight"
Pros: "Boarding was a smooth process. Seating was comfortable for economy."
Cons: "Flight was delayed 2 hours due to maintenance issues. My entertainment screen did not work the entire flight. FA stated that the issue couldn't be fixed since i didn't notify them while we were still on the ground. Granted he was a friendly FA, I was only offered a "wine" for my troubles. One FA was very rude. Seem like she didn't like her job."
Pros: "I liked the variety of movies offered."
Cons: "On the trip going to Venice, I was unaware to download the United App to watch movies on board, so there was 5 hours of nothing. Wish I had known earlier."
Pros: "That I made it home and had an open seat next to me"
Cons: "Service was unfriendly. Didn't have headphones, didn't have pillows. Seat was not much leg room. Plane had a hard landing with screeching tires, like a car that's spinning out of control. The passenger nearest me said that's the last time she's ever flying United, that she'll stick to Jawaiian from now on. I mirror her sentiments"
Pros: "We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great."
Cons: "United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight."
Pros: "The flight landed safely and was only a few minutes late after delayed departure of 25 minutes."
Cons: "A problem passenger ruined the flight for me and several others. He continually left his seat when the seat belt sign was on. I figured he was back smoking or vaping in the lavatory as he came back smelling strongly of after shave, bit seeing him weave around he must've been drinking. Then he stood in the aisle and poured more after shave down his shirt and outside his shirt. The smell was so strong it gave me a headache and make me sick to my stomach. Then he left his seat and sat behind us somewhere with a woman. A flight attendant told another man to come up and sit where he had been sitting. After the man went to sleep this guy came up and kicked him out of his seat. Then he asked the guy by the windows to switch seats with him which the guy did Kama then he proceeded to make him move several times as he had to get out and get out of his seat looking for something. I'm not sure how these things are handled normally but this guy really ruined for me. Aren't there consequences for ignoring all the rules? I probably won't fly United again."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "No leg room"
Pros: "The staff was very nice and friendy."
Cons: "There was in-air entertainment; however, you needed the United app or to rent one of their tablets. The problem is that they didn't tell us until we were on board. I needed the app on my tablet to access the WiFi but couldn't get the app without WiFi."
Cons: "There's very little room between sest rows."