LATAM is a great airline who takes care of there guests. They consistently walk around and see if you need water in addition to taking care of all the passengers. The chicken in process is really easy and I’m always offered a chance for an upgrade which I appreciate.
The way the Pilot made all announcements, specially the way he congratulated the entire crew as the best team ever, making a comment that due to them they were able to shorter the delay to the destination. Amazing flight .
Just to drop my already labeled bag it took 50 minutes inline. Completely disappointed with Latam operation at GRU
Boarding was confusing with a delayed flight because there was no English translation
The boarding and new bag drop-off process was confusing and causing massive delays.
The flight itinerary was changed 3 times, I explain the problem on the previous leg.
Flight never happened because of previous flight delay. Sent back to the stays on a flight 10 hrs later without making to my final destination and still waiting full rugindo for it. So yeah not a good experience
Four handbag storages were damaged and sealed, limiting the space to store our things in the plane.
Just some cookies and water. There could be other options for food.
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
Boarding was delayed by over 30 minutes. No announcement regarding the delay.
Overall it was good. The food was not great quality and seats were very uncomfortable. But overall the staff was very friendly and helpful.
the boarding staff were incredibly officious. our carry-on case was borderline within dimensions but staff were not prepared to show ANY flexibility even though many others with larger carry-on luggage were allowed to board. we were understandably furious but the staff were incredibly disrespectful. we called the supervisor who eventually agreed to look on board the plane to see if there was room for our case (one case between 2 of us) and reluctantly agreed to allow us on. The staff on board were excellent though and realized we had been treated badly and were very helpful both in finding a place for our case, some distance from our seats, and helping us to retrieve it when we landed. We are regular travelers on Gol and have Diamante status and had chosen the better Conforto + seats, so we expected better treatment from the ground staff. Also the cabins are of a size that will only fit 3 cases of normal size with a large gap of about 30cm of wasted space. If our case were deemed to be oversize, which I dispute, the extra 1cm would not have made the slightest difference.
Pretty terrible, was unable to check out of a flight through the app. Could not check in to my flights with the app. Had to call customer service but they were not much help. Nothing on my itinerary said I had to check in with American Airlines when I reached the United States. I almost missed my flight. I had to run to the gate and get dressed in the tunnel. GOL seemed really unorganized at the desks for check in and took a lot longer than other airlines
Well organized boarding, de- boarding from both ends of plane, friendly and helpful staff. Unfortunately the departure was 90 minutes late.
Very bad organization to accommodate over compartment inside the main cabin. Crew was not helpful at all!
Very bad. Boarding was a caos and pick up luggage took more than an hour. There was no entertainment on board.
A Gol melhorou muito desde a última viagem que fiz, muito bom, aeronaves bem conservadas, tripulação cordial. Gostei.
Horário foi cumprido dentro do previsto. O lanche de bordo está muito ruim
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
