Delayed with no updates and zero taking care of passengers
On both my flights to and from Cabo, my flights were over an hour delayed.
They are misleading, rude and deceitful.
Pros: "Crew was friendly and accommodating The aircraft was clean"
Cons: "Food/Snack options Ability to connect Bluetooth to television"
Pros: "Amazing crew and pilot flew us around all bumps — was a very smooth flight."
Cons: "All was amazing"
Pros: "I love JetBlue service and the crew. Every time."
Pros: "Seats Social distancing"
Cons: "Nothing Was perfect"
Pros: "Very comfy seating. Polite flight crew."
Cons: "A cookie before landing I feel is a bit underwhelming. I preferred the warm bagel with cream cheese. Especially if you have to run off straight to work after landing. So maybe it sounds like a nit pick. But it would be nice to maybe have a choice of a cookie or bagel? Just a thought."
Pros: "Great crew. Z and Antonio were great!"
Cons: "The breakfast meal."
Pros: "The crew and leg room are really good compared to comparable flights on United, Delta or American. Especially love the power plug behind the seats."
Cons: "Couldn't watch any movies, and most of the DirectTV movies would not play. I was in seat 24 F, and 24 E had the same issue. They told us the reset the system, but it didn't help. Still, plenty of entertainment and on an actual screen on the back of the seat. So I consider it only a dissapointment on an otherwise good airline."
Pros: "Todo fue muy bien exelente"
Cons: "For a two hour tarmac wait could have served some snacks!"
Pros: "Boarding was reasonable, movies were ok and crew was attentive. Overhead space was good and leg room was satisfactory. Does seem to be a bit big than other airlines."
Cons: "Would prefer Seats to have been more comfortable. Difficult to place backpack under seat due to TV utility box. Snacks could have been better such as dried fruit, vegetable chips or herbal, decaf tea."
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "It was my birthday and they went above and beyond to make me feel special wishing me happy birthday shortly after teaching my seat and by giving me a Birthday card signed by the crew and treats."
Pros: "Jetblue is my now number 1 choice for flying. They offer amazing comfort and value."
Cons: "Including free headphones, but not a deal breaker."
Pros: "One flight attendant was sweet and kind the other was rude the boarding crew was wonderful."
Cons: "The older white lady was snarky for no reason to not just me idk if she was just cranky or what. My screen never worked the entire flight and the wifi was slow and shotty it was a harsh flight and I usually rave over jetblue idk what happened."
Pros: "I liked the entertainment that was available."
Cons: "The boarding is very haphazard. Clusters of people just standing around waiting for their group to be called. So when your group is called there are already several people there wanting you to get behind them. Which doesn’t make sense since I’ve been there a whole 2 hours before all of them."
Pros: "Great service and amenities!!!"
Pros: "Great crew. Extra space seats are worth it. They added another flavor of pop chips!"
Cons: "I wish there were more movies offered. I love that they are there and there is live tv-but that offering could be improved."
Cons: "Very turbulent flight and overcrowded"
Pros: "The Agents at the counter in the terminal gate were courteous."
Cons: "My flight was delayed because an attendant had to be swapped out, then the replacement was stuck in traffic for an hour (why not have all attendants ready on-airport?). Comically, we taxied on the runway for over an hour, which caused more delays with the plane needing to be de-iced. Figured I'd put all that behind me, but then the flight experienced one of the worst turbulences I've been in. We jerked through the skies many times, and the pilots weren't reassuring. Thankfully we landed okay, but not after being late by multiple hours. Also, JetBlue needs to invest in its planes, esp. its Couch section. I felt like a pretzel with on room to breathe."
Pros: "I especially liked the smoothe boarding process, the genuine nature of the flight attendants, the movie and tv show selections, and the early landing."
Pros: "I slept a lot, there is more space than most planes"
Cons: "We were delayed by 3 hours, the flight had so much turbulence throughout, no water was passed out during our delay, in fact, it took way too long for beverages. When I boarded and settled in, a flight attendant was crushing Ice for about 30 minutes and the flight crew in the back was really loud during the flight when most of us were trying to sleep."
Pros: "Safe quick flight for the long journey despite delay in boarding and departure"
Cons: "Major delays not only going but returning with JetBlue. This was my first time flying them and I’m likely to never use them again. Poor customer service as no one was willing to help with WiFi set up on the way going since I’ve never flown them. Luckily I found 1 nice flight attendant and he helped point me in the right direction in set up. Overall not impressed with service and performance of this carrier."
Pros: "Free WiFi! Taking off and landing on time, smooth boarding, good snacks"
Cons: "The staff seemed a little tired but not unkind, just not psyched to be here."
Pros: "Pretty average JetBlue flight. I love the direct TV and wifi"
Cons: "Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years."
Cons: "That the flight kept on getting delayed. JB staff should be more efficient. We understand the delay of up to one hour, but no one had any idea what was taking so long. we are two senior citizen with medical conditions. We specifically choose to fly JetBlue because they are on time and because of their service. We paid more to go with JetBlue, we could have gone with another cheaper airline. I guess it is time we change the way we think"
Pros: "Everything except the video service was great."
Cons: "The video in front of me no only didn't work, but kept randomly flashing the whole flight, so it was annoying even with eyes closed. Everything else was great.."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "Unpleasant. I requested some water, it arrived far too late. I stated I had diarrhea. The staff stated “Take your seat.” I stated I was under a doctors care for some injuries, I needed to be able to stretch my hip.” Once again the staff stated “take your seat.” The staff was rude, condescending, seemed annoyed and angry with having to do their job. I declare under penalty of perjury the formentioned is true and correct under the laws of the state of California. Karen Schuber"
Cons: "See above please."
Pros: "All our flights with jetblue were excellent"
Pros: "everything was good except that I didn’t like to pay for blanket"
Cons: "to pay for blanket"
Pros: "Literally the worst flight I’ve ever been on in my life."
Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "Overall it’s always very easy and pleasant but I noticed this trip the quality was lower than I remember. Cheap coffee, no lemon for tea, little thin the nicer touches i remember previously. Plus the flight attendant had such a thick accent could barely understand her and the pilot had us in bumpy air the air the whole flight home."
Pros: "Boarding was quick and easy, and they had lots of options for entertainment"
Cons: "The plane is very cramped. I am a very small person and I still felt like I couldn’t really move to get things under the seat in front of me. The crew also only came around with food once during the flight, and I happened to be sleeping then, so I didn not get a chance to have any food."
Pros: "I liked the staff because they kept checking on me to see if I was comfortable since I wasn't feeling well."
Cons: "I did not like it when they asked me If I wanted to wait for another plane until I felt better. When I really wanted them to asks how can we assist you and make sure your flight is well."
Pros: "I wanted to first say that Colleen is maybe my favorite flight attendant I have ever had! She was so sweet and let us take multiple snacks and was extremely accommodating, never seeming annoyed by any request. I loved the entertainment, having new movies I have never seen made the flight fly by! The seats were comfortable and roomy, with a nice pocket to hold the water bottle. Overall very impressed with JetBlue this time around!"
Cons: "Tv not working both flights Food choices are very poor"
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Pros: "Crew were fine, boarding was easy. But on a 6 hour flight you have an expectation that the media will work, especially from Jet Blue since that’s what they build their business on."
Cons: "50% of the entertainment consoles were not working."
Pros: "Flight attendants"
Cons: "TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business."
Cons: "It was requested at the boarding gate in LA that some people volunteer to have their bags checked since the flight was at capacity. So I offered to check my carry-on. When we landed at JFK after a red-eye... our baggage took over an hour since we landed to make it to the carousel. I have never had to wait that long for baggage, and it was especially frustrating when I offered to check and am exhausted from lack of sleep. Baggage should never take that long."
Pros: "The crew were okay. They were friendly."
Cons: "We left about 45 minutes late and there was no communication from the pilot as to why. Also there must have been a short or something in the wiring for my t.v. because I would put it on a channel and it would change by itself. It was also difficult to scroll through the options on the screen."