Daily cleaning, installation of cabin HEPA filters on flights from Savannah to Uganda
Uganda has reopened Entebbe International Airport.
Travelers must present a negative COVID-19 test certificate issued within 120 hours before boarding the aircraft. Travelers without a negative test certificate are not allowed to travel. Children under the age of 3 are exempt as long as the accompanying parents have a negative test certificate.
Travelers and airline crew are subject to medical screening. Those presenting with symptoms of any infectious disease will be required to remain in quarantine until a COVID-19 test is conducted and test results are returned.
There are currently 24,866 active cases of COVID-19 diagnosed in UG and 317 deaths as of Jan 24 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Cons: "My flight got canceled but nobody responded from flyus.com"
Pros: "Crew were Great, With great service"
Pros: "All is well"
Cons: "Everything is excellent"
Pros: "Food choice was good & amazing crew ."
Cons: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Cons: "maybe they can offer more snacks on the plain"
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Pros: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Cons: "The food was very mediocre!"
Pros: "The seats are comfortable; food is good."
Cons: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Cons: "Delay at landing"
Cons: "Many of the entertainment systems were broken."
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!"
Pros: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Pros: "Flight not full, so space to move. Great service"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints so far so good"
Pros: "Staff was courteous"
Cons: "My meal preference was not available."
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pros: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Cons: "None to rant about."
Pros: "Crew was very friendly"
Pros: "The service and food."
Pros: "Excellent service..!"
Pros: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Cons: "The seats were very tight and the food was okay, but the staff was great."
Pros: "Very comfortable wii sleeping compartment"
Cons: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pros: "They make you feel like a person"
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Pros: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Cons: "no one came to help even after asking for assistance"
Pros: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Cons: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Pros: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Cons: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."
Pros: "The aircraft was perfect it self. The crew were nice"
Cons: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
Pros: "Almost everything"
Cons: "Dont have special food for little ones."
Cons: "The Airlines is saying, They notified the travel agent. I did not receive any emails. I was able to do web checkin. Only when i went to the airport, I was told, the flight got cancelled. Had to stay 24 hours in Bangalore. Very BAD service."
Cons: "Even though we got off our connecting flight 30 mins before departure, the flight had "already left" as per the Qatar Doha crew and we were re-booked to the following day's flight. Very ridiculous."
Pros: "Everything was good."
Pros: "I liked everything about the flight except how the layover was handled. The original aircraft for the leg of the flight from Doha to L.A. had to be changed, and it seemed like confusion descended, and 2 hours later, we were finally boarded on the new aircraft."
Cons: "The added time to my layover was hard because it was unexpected, and was handled poorly, in my opinion."
Pros: "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."
Cons: "Very less leg room"
Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Pros: "Amazing crew!"
Cons: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Pros: "Keeping time"
Cons: "There should be wi=fi."
Pros: "The crew was responsive"
Cons: "The live news"
Pros: "Great crew, comfortable flight"
Cons: "the inflight food needs to be more accommodative"
Cons: "Availability of livesport tv channels"
Pros: "The crew were attentive and friendly."
Pros: "Timing of flight"
Cons: "Baggage policy has changed and has become too restrictive. Wieight and size and number of checked baggage is below competitors for transatlantic flights. Same for cabin luggage and is enforced randomly. Some economy passers were allowed two pieces, others were forced to check in cabiuggahe at $200."
Cons: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
Pros: "We survived"
Cons: "Plane was cramped and old. We watched all of our luggage sit on the tarmac and told attendants who did nothing. Who knows when we will get it back"
Pros: "Everyone was nice"
Cons: "No complaints"
Pros: "Emirates deserves its reputation for providing an overall enjoyable experience"
Cons: "New Jersey airport is seriously lacking in functioning systems"
Pros: "Comfortable airplane overall."
Cons: "There is no Wifi service during the trip !! And the crew says because it’s short trip there’s no Wifi!!! Not the acceptable excuse , food in business class could be much better"
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Airbus from Melbourne to Dubai is very comfortable for a long haul flight"
Pros: "The flight was ok. We had very little lay over time which meant. We had to run across the airport to get to our flight. This also meant that some luggage got left behind. It was frustrating but atleast the airline ensured that it was delivered in one piece to our home addresses. Give them a plus for that"
Cons: "Left behind luggage Short layover"
Pros: "Flight schedule is perfect for a family."
Cons: "Crews are not responsive to my call during the flight."
Pros: "The flight was on time!"
Pros: "Air Plan 380 is comfortable"
Cons: "Delay in flight, for food there was in the menu to option, but actually only one available. The touchscreen was not responding well."
Pros: "The service, the food and the comfort, as well as the entertainment are the best."
Pros: "For emergency cace I cancel my trip can u return my mony Pack please"
Pros: "Second legs entertainment system was brilliant."
Cons: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
Pros: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Cons: "Inflight entertainment is a little stale. More recent movies would be great."
Cons: "Kitch design, fat people should not be allocated middle section seats"
Pros: "the flight was on time"
Pros: "Crew is friendly and good service"
Cons: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Pros: "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
Cons: "Nothing at all"
Pros: "Cabin crew, very professional"
Pros: "Crew very good"
Cons: "Too cold. Food not very good"
Pros: "Crew was professional, but not outstanding."
Cons: "Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. ."
Pros: "I like food, hospitality, comfort."
Pros: "Everything was pretty smooth and no real issues. Online check-in was great and let us drop our bags off without waiting in a huge line."
Cons: "Mosquitos in the airport. Probably the most we saw/got bit by in Myanmar was in the airport in Yangon."
Pros: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Cons: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Pros: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Pros: "On time Excellent environment"
Pros: "The AC was leaking on the seat and the crew made. Me to sit on the wet seat during Landing!! and tons of cold water dripped on me during taxing making me sick"
Cons: "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai."
Pros: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Cons: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Pros: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
Pros: "The crew was super attentive."
Cons: "The food choices were not good. The tray included more carbs than any thing else...a roll, crackers and breadsticks. A lighter choice of a sandwich or a cheese tray would have been nice. Rather than small cups of water on a 14 hour flight, it would have been nice to have bottles of water."
Cons: "I did not see on the website that in order to get Dubai Connect you were meant to spend a certain amount of money. I thought it was due to an eight-hour layover. I have done it on two other flights. When I arrived people had me running all over the place trying to get information on why I was not eligible. If I knew it was based on rate or it was clearer on the website I would not have booked the flight."
Pros: "Food was terrific. Service was great."
Cons: "Food came before alcohol :)"
Pros: "Flight attendants were patient and kind despite tension between passengers due to lack of overhead space."
Cons: "Very rough flight and every set of earphones were defective."
Pros: "Food , entertainment"
Cons: "Seats very compact"
Pros: "Warm hospitality and excellent service during connecting flights."
Pros: "The crew was very pleasant and helpful"
Cons: "The plane was obviously not as nice as the ones I have taken to Singapore on Emirates - and the waiting space in the airport gate was not very comfortable. The older media system is also very difficult to use."
Pros: "Seats were ok."
Cons: "Crew was very grumpy and not accommodating to families (ours and others). No wifi or outlets."
Pros: "I purchased a 1st class ticket. No Wi-Fi were included. And as I wanted to charge my phone, there were no USB ports on this aircraft (Airbus A320). I been traveling with almost all the airlines and aircraft types in passed 7-8 years and this was the 1st time I saw an aircraft that does not have any USB-ports (there were regular outlet but not any USB-ports)!!"
Cons: "Gate checked baggage took forever to be brought to the jetway. I’ve been on several UA flights. It seems to be a major problem with UA and their contractors. They don’t load bags quickly."
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Everything was as pkanned"
Pros: "Crew was nice, boarding okay speed."
Cons: "The plane was in poor repair. Seats were frayed, overhead panels were bent or broken on the ceiling, floor dirty, air not working... Old planes can still be old AND well kept. I was told I could have a carry-on, but at the gate, I was told that all bags would need to be checked. My "carry-on," which met criteria, came back bent AF with items missing."
Pros: "Boarding process, including ground crew was good with customer service. Food was good and in-par with other airlines."
Cons: "Flight crew, including a few air-hostesses were very rude. Entertainment system and the played films were very dull. Plane was uncomfortable."
Cons: "There’s a guy cree that is rude."
Pros: "The crew service in the airplane, it was clean and the were very nice."
Cons: "The service in the gate, I tried to explained her that when the plane land in Washington My connection will be already boarding and she didn't do anything to help. I asked her to check my bags complimentary so I could be able to run and she said no."
Cons: "No refund, no compensation, no apology....just too bad."
Pros: "Quick, easy flight with a really nice flight attendant."
Cons: "Really small and uncomfortable plane. I feel like they should phase these small planes out. Seats are not wide enough for a regular sized guy."
Cons: "Took forever to get off the plane because there was some problem with the baggage that was holding up all the planes. Not the airline’s fault, rather the airport."
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Pros: "Our flight attendants were the best!"
Cons: "Flight was delayed but we didn't find out until we all boarded and then we all had to get off and re board about 15 minutes later. Some missed connecting flights. Seems like they need to work on communication."
Cons: "The seats are not comfortable."
Pros: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Cons: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "I enjoy flying, despite the security checks, secondary security checks, the general lax nature of TSA agents who care not when your flight is leaving or how inconvenient it is to have to unpack your entire bag to show them a bar of soap is not, in fact, a plastic explosive. I do like to fly, but it seems to be increasingly difficult to adhere to the rules properly."
Cons: "I was in line to board with group 4 and the woman in front of me had a large duffle bag, a purse, and 3 small grocery bags. The gate agent let her through, but told her to consolidate her bags. I had one carry on and one purse and was forced to gate check my bag, only to find out I would have to go to baggage claim to pick it up. If the woman in front of me was forced to adhere to the rules, I would likely have fit my bag into an overhead. UNFAIR."
Pros: "The flight attendants were polite and welcoming and the flight was on schedule."
Cons: "It was complicated to get the movies. You had to download the United app."
Cons: "I'm 6"1 and there's no leg room for at all!"
Pros: "Crew was pleasant and responsive"
Cons: "Nickel and dimed for every aspect of the flight. Very uncomfortable seating. Definitely not comfortable for anyone over 4'5" and over 100lbs."
Cons: "Delayed 2 hrs without reason."
Pros: "Rude boarding employee- Rude in general on phone with United Got to my confirmation code after having to change my flight and we got disconnected- didn't call me back when he had my number. Lost the connection"
Pros: "Jet was small, so a little less comfortable. Friendly staff. I got a refill on my beverage before they collected trash."
Pros: "We got home! After canceled flights on other airlines, United got us home safely. There were delays and turbulence, but we all landed safely."
Pros: "Crew attempted to make a "backup" booking due to the delay in my connection to Newark. I had a 12:45 flight that was delayed. We departed at 1:45. I was booked on the 4:51 connection to Detroit and 8:58 as a backup."
Cons: "Due to the change in my reservation, my luggage was not loaded on my flight. I am still waiting for my belongings."
Cons: "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
Cons: "United cancelled our first flight, and would not re-book us on another flight until 24 hours later, so we ended up having to drive from Washington DC to Savannah for an event. Instead of cancelling just the first leg of our flight, they cancelled the return trip as well, and then tried to charge us the difference because we were "booking at the last minute". United really is the worst airline, and we will never fly with them again."
Cons: "The entertainment system did not work on my phone."
Pros: "My flight has a delay and i miss my connection to my second flight. I need to book an hotel room and that was not in my budget."
Cons: "I was so cramped into the seat. I have never experienced such restrictive seating before."
Cons: "Missed my connecting flight and had to pay to stay in a hotel room for the night."
Pros: "The crew were very accommodating and polite. They made the trip very pleasant."
Cons: "There were flies on the plane on our return trip."
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Cons: "The flight was extremely late and completely upset my travel schedule. It cost me extra money to get to my final destination on-time. The worst travel experience I have had. The airlines did not communicate AT ALL regarding the delays that they knew about."
Pros: "Staff was uniformly helpful and polite. I travel w a scooter and they were helpful coordinating its transport."
Cons: "This flight was 2+ hours delayed. We were repeatedly told that it was due to weather in Chicago. I don't understand that. The weather was fine in Chicago and flights from BWI to Chicago Midway on other airlines were on time. I felt that this was a fabricated eccude."
Cons: "Cat meowing loudly in seat in front of us"
Cons: "First the flight was delayed more than 1.5 hrs and then I get a text that my suitcase was coming in the next flight which there was none, to then find out that my suitcase was there after my ride was returning to then come back to pick me up. Very unorganized."
Pros: "Short flight, direct"
Cons: "Wifi misleading, sounds like free but not."
Pros: "For all everything was OK"
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Cons: "Limited space"
Pros: "Nothing This was the worst flight I had in all the years I am flying with United"
Pros: "Everything went well. No problems. Left and arrived on time."
Pros: "The only thing good was the flight attendants were very nice and accommodating"
Cons: "No free food or alcohol. This is the first international flight that I flew that didn't offer free food and alcohol. Never flying United again"
Pros: "It was a direct flight from Chicago to Savannah."
Cons: "It was a small plane, minimal carry on capacity, seats were uncomfortable, and the ride was very bumpy."
Pros: "I enjoyed the quick duration of the flight."
Cons: "There was not much to complain about from this flight."
Pros: "The crew was super nice and the seat was great"
Cons: "For the price i got the ticket i couldn't asked for more. Thanks a Million"
Pros: "Flight attendants were nice"
Cons: "Food quality"
Pros: "Crew was okay."
Cons: "That your airline commit to schedules."
Pros: "The crew was OK, the seats had generous leg space."
Cons: "The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-("
Pros: "The flight attendants were wonderful and the movies and space for the kids was great!"
Pros: "Good priority boarding"
Pros: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
Pros: "comfortable leg space"
Cons: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."
Pros: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Cons: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Pros: "The flight attendant was very quick to meet any needs big or small."
Cons: "Still extremely unhappy about my broken item."
Pros: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Cons: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."
Cons: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Cons: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Pros: "Everything was smooth"
Cons: "I was misinformed about the meal service in advance. But besides that I was satisfied with the flight."
Pros: "On time"
Cons: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Cons: "no free food, beverage or entertainment"
Pros: "Good leg space and went on time."
Cons: "Cup of coffee would be nice but this you need to buy and this is STUPID Expensive"
Pros: "Great moives and enteratinment system. Comfy seat. attentive staff on board. Also minimal annoucements, which i love because i don't like to be disturbed in my sleep to hear about the weather."
Cons: "Was stuck on plane for 3 hours before they had to cancel it due to computer issues. Missed connenction flight ( 27 hour delay for connecting flight) with them as well as a result, had to stay 2 extra nights (in great accommodation they provided, at least) had minimal information about what to do in the morning (almost missed the bus to the airport because they only had a little sign noting it) Overall they took care of us from the delays, but I still missed a day and a half of work because of it."
Cons: "crew indifferent; entertainment limited; food not so good"
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Pros: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"
Pros: "Forgot they were on 24 hour time. Maybe send an alert about that."
Pros: "helpful crew"
Cons: "flight was delayed"
Pros: "They had a funny safety video"
Cons: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Cons: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Pros: "Problem was, my luggage didn't arrive. I am now in front of lost and found desk, expecting it will come one of next days. My additional problem is, I am traveling on Wednesday in remote area by car and need desperately my luggage!"
Pros: "Same coment"
Cons: "Same coment"
Pros: "The space between the seats was good"
Cons: "No entertainment at al, no charger for the phone, nothing to drink unless payed! Not even water!! They were 1,5 h late"
Pros: "Keep working as this and we always travel with you.Thanks"
Pros: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Cons: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
Cons: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Pros: "Flight itself was fine."
Cons: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."
Cons: "The flight was delayed 2.5 hours and made us miss the connection to Houston. Nobody met us at London to instruct what to do about it. We spent an hour running from one place to another till we found the correct line, in which we spent 3 hours waiting for directions to hotel."
Pros: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Cons: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."
Pros: "On time and services were good. Cost less than if booked through United significantly."
Pros: "The flight attendant was friendly."
Cons: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."
Cons: "No water/fluid offered -- everything was pay-to-play."
Cons: "Required to pay even for a soft drink or juice."
Pros: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Cons: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Agents could b more organized to help reroute everyone. Instructions were not provided to collect our bags."
Cons: "It would have been nice to have received complimentary water, coffee, or a bag of pretzels on this flight. We didn't receive anything or we had to pay for a bottle of water. First flight I have experienced like that."
Pros: "1st time on Brussels. Wonderful overall trip."
Cons: "The meal home was not so good."
Cons: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Pros: "The crew was very friendly"
Cons: "No free food offered though i was in transit all day, uncomfortable chairs, no entertainment"
Pros: "I liked the leg room in economy but the chairs were very uncomfortable for sleeping. The staff was amazing and helpful and overall an enjoyable flight."
Pros: "The entertainment system is great and they provide a lot of food. The crew is very available and efficient."
Cons: "We had delays in Brussels because of a communication issue and because we were waiting on a vehicle to help us push off from the gate, which was a bit odd. The movie selection was good but a little outdated."
Pros: "Since this flight it not all that long it went well overall. The crew seemed good working together and were very organized and professional."
Cons: "airline seats will never be comfortable so that is always my biggest complaint."
Airlines flying from Savannah to Uganda have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Savannah to Uganda
Masks required on board, masks provided on flights from Savannah to Uganda
Social distancing seating
Middle seats unavailable to book on flights from Savannah to Uganda
Testing for antibodies, testing for symptoms for flights from Savannah to Uganda
Waiving of change fees. Search flexible flights from Savannah to Uganda