It's good overall. Flight was packed. Inflight entertainment choices were lacking.
They were very accommodating of a dietary issue. Nice movie & tv selections. Non-stop helped get through a very long (15 hr) flight
They did an excellent job helping me with a wheelchair. I couldn’t have asked for any better help.
The boarding process for Korean airlines is very straightforward and easy. You've never met such helpful and friendly people. The food was great and the entertainment options were excellent too. My teenage boys found programs they wanted to watch while I had fun watching a full season of the Last Man - the Blind Investigator (Japanese), which my wife enjoyed too. My only complaint was that it takes a very long time to taxi at ICN (20 minutes) and the pilot had to hold at the gate for 10 minutes after our scheduled departure time, which meant we got to Seattle 27 minutes late. Luckily I had a long enough connection to make my next flight, but just barely.
Best service I’ve ever had Flight attendants are nicely dressed and look very professional
My second flight wasn't better than the first one. And this is 14 hours trip, crew came out only to offer food and the choices was poor. This food choices are good for Asian people but not for westerners. The breakfast kind thing was a corn sausage really disgusting. The air-conditioned blower really blow high and cold, turn out on my arrival to feel seek, that makes the trip uncomfortable. The crew didn't not really come out during the trip to offer drinks or snacks. No fruits available. Very poor service
Food choice could be better, plus the crew can walk around and offer snacks and drinks. Also the air-conditioning onboard blows high speed, and very cold makes the trip uncomfortable.
Our seat row plus one ahead and behind we're completely overlooked during beverage service...
I loved everything, I was just a little confused on my bag allowance. When I checked in it said I was allowed 2 check in bags, but when I got there they said I was only allowed 1 so I had to pay an additional 200 dollars! Other then that everything was great! I would love to use your Airlines again when I fly out to Manila again in late May, however I want to be able to have 2 bags included this time lol 😆
An International flight from Cebu to Incheon was delayed the night before without a proper explanation. Same thing happened from Incheon to Cebu in the first leg. I will not fly Korean again. And I will ensure Delta their US partner hears about it. This is a routine by Korean to delay flights from and to Cebu via Incheon.
Friendly flight attendants, Did not care for the food. My headphones did not work because of a faulty jack at my seat.
Entertainment was poor at best. Very old movies and tv show and not really good ones .
The planes are getting quite old, the staff are quite ok good ok thanks Garuda
I liked most things except the cabin was way too cold for most of the journey. I prepared by putting on long pants, shirt, jumper, shoes and socks. Still cold!
It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.
For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!
Good, ontime performance...hard products is somewhat out of date
Food quality can be improved for the price of the ticket.
On air services are excellent. The Garuda Lounge at Terminal 3 Soekarno-Hatta International Airport need to have special management attention in cleanliness and the service quality.
I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
Very good flight from Boarding to landing -efficient and comfortable with decent entertainment options
Excelent service and plenty of food and drinks during the flight. Flight crew very attentive to our needs. Leg room between rows are very disappointing.
Loved the airline with the exception of their carry on limitations. They enforce a strict 7 kilo limit for carry on baggage which is ridiculous. We traveled from SFO to SIN with carry on with no difficulty yet when we checked in Delhi they forced us to check the carry on bags. The weight of our carry on bags were 11 and 12 kilos and while they exceeded the limitations set by Singapore Airlines they were well under weight limitations set by may other carriers. Interestingly my wife and I were each allowed two 22 KG bags to check in addition to the 7 kg carry on for a total weight of 102 KG's. Our total weight with the one bag we planned to check and our two carry ons was 46 kgs.
Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them
It was very good experience on board to Sydney with SQ.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
Check in was easy through self-check-in kiosks just like domestic flights. Staff onboard were fantastic. Some "book the cook" good options weren't great, others really good. Entertainment options a bit limited to what I've experienced on Qantas. Overall a good flight though, especially for the price.
The staff on Singapore Airlines was incredible. I would like to commend LS Reuben from my SQ37 flight on November 19th, 2024, from LAX to Singapore, for his outstanding service and care. During the flight, one of my earbuds—brand new and valued at nearly $300—fell out and became lodged in the box controlling the in-flight entertainment system. I was understandably upset, but Reuben went above and beyond to assist me in this tough situation. Reuben demonstrated exceptional determination and empathy. Instead of suggesting we wait for an engineer, he immediately took action, spending almost 30 minutes searching for the earbud. He even got down on the floor to ensure it was recovered. His genuine concern and persistence made all the difference and turned a frustrating situation into one where I felt truly valued as a passenger. Reuben is a shining example of the remarkable service that sets Singapore Airlines apart. His dedication and willingness to go the extra mile left a lasting impression, and I want to sincerely thank him for his kindness and professionalism.
At the boarding gate, Jeju airline accepted "carry on" bags for checking in for free due to the "limited cabin space". This is because most passengers were carrying multiple bags that exceed the size and weight limit for carry on items. Rather than inspecting carry-on bags at the counter and requiring excess bags to be checked in for a fee, they allowed freeloading at the boarding gate to to the detriment of those who paid the fee for checked bags. This is totally unfair.
As posred earlier the crew was very accommodating & professional. Thank You Allen
All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.
No priority counter check in for families with young children.
The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Never got to go because of i correct information while attempting to check in
They gave incorrect visa information causing me to purchase another flight. Only to find out later there was something that could be done to work around it.
I recently flew with Xiamen Airlines and was thoroughly disappointed with the experience. To start, the seats were incredibly uncomfortable. They were cramped with minimal legroom, making it nearly impossible to find a comfortable position during the flight. This was exacerbated by the poor seat padding, which left me with a sore back and neck by the end of the journey. The food provided was another major letdown. The meals were bland and unappetizing, and it was clear that little effort was put into the quality or presentation. Even the snacks were subpar, and there were limited options for those with dietary restrictions. The airport transfer experience was terrible. The airline’s ground staff were unhelpful and disorganized, leading to long waits and confusion. This was especially frustrating when I was already tired from the uncomfortable flight. The process was poorly managed, making the entire experience stressful and inconvenient. Lastly, the in-flight entertainment was mediocre at best. The selection of movies and TV shows was outdated, and the screens were small and low-quality. The system also experienced frequent glitches, making it difficult to enjoy even the limited options available. Overall, my experience with Xiamen Airlines was far from satisfactory. From the uncomfortable seats and bad food to the terrible airport transfer experience and mediocre entertainment, I would not recommend flying with them.
The Jakarta flight was better.. We got off the plane fast. LAX to Xiamen was a slow exit. It took half and hour to disembark.
I was not allowed to board the plane if I did not buy a forward ticket after Indonesia. They said the Indonesian government would fine the airline. This was bullshit. In Jakarta immigration did not ask for this at all. I'm trying to refund the ticket. I was put in a middle seat and I asked to be put in an side seat. They wanted $45. I said NO. Later I was put in an side sest for free. On the second plane they put me in a middle seat and when I complained. They put me in the back with three empty seats. I was able to sleep. The food was okay and I got extra portions when asked. The lack of WIFI at Xiamen airport was a pain, but that's because of the Chinese government banning foreign browsers. Xiamen gets 3 out of 5. The cost was $503: LAX to Jakarta. A bargain, but you get what you pay for.
Some crew member does not under stand and speak english .
Free meals on all flights in economy. The 737´s don’t have screens so it’s a bummer. But the selection on 787´s is wide
The plane was small and a little stuffy inside the plane.
Going to Xiamen they did not offer any wine and basically offered two food choices in tin trays. Something you would expect on a domestic flight in China not a $10k business class flight. The flight attendant admitted they also stopped paying for satellite Wi-Fi; which they used to offer and now don't - without apology. Normally I am a huge fan of a non-stop but the difference between Japanese or US carriers is a large one and well worth a stop in Korea or Japan rather than pay double for no amenities at all. The plane is nice, but the experience was below par.
Once on board, everything is perfect. The young and pretty flight attendants warmly welcome each passenger and demonstrate excellent service attitudes. As passengers board one after another, the flight attendants begin to inquire about our meal preferences. I requested to see a wine list and choose a suitable red wine. She replied that there were no menus or wine lists, but she would take a photo of the red wine options on her phone and show me later. After lunch, the flight attendants began to ask about dinner arrangements. It turns out that there were only three options for dinner: seafood, chicken, and beef, exactly the same as lunch.
