Find Cheap Flights from Shanghai Pu Dong to Denpasar Bali Ngurah Rai (PVG - DPS)

The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink.

My laguages did not arrived and delay on both doigt. I missed my connexion to Mumbay from Nairobi on 3rd. Therefore, I missed my unchageablble flight to my final destination. I had to buy last minute ticket for Bangkok-Koh Samui which was very pricy! Any compensation so I'm feeling very unhappy!

Nothing

When we landed Hong Kong. The plane to Abu Dhabi had closed boarding. Very unprofessional management from airport crew. Me and other 40 passengers will have to wait for the next flight which could be after two days. I booked Emirates to Dubai and I have taken a decision that neither me or my friends will never never go for the poor Hong Kong airlines.

Friendly crew, tasty food. Way better than US-based long-haul travel. Super easy transfer for international connection at Hong Kong Airport.

No kiosks for a more expedient check-in process. Difficult time selecting seats prior to online check-in. Blankets provided, but no pillows.

Much better than Air Asia of course.

I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back.

Flight delayed for more than one hour. Check in counters not enough resulting in long queue.

Smooth flight.

Need more leg room.

Nothing

I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again

40kg baggage allowance

1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in.

Service

bring back Me Before You!

The staff was friendly and helpful, there was a decent amount of leg space.

The inside of the plane seemed old and there was no entertainment system even though it was a long flight. They spent way too much time trying to sell overpriced food.

Nothing

Took one hour to check in. Charged $70 for EACH normal carry on. Air temperature in cabin bloody freezing. Crew are pleasing on the eye, but they do not appear to be interested in the comfort of the passengers. Same trip with LAN Sydney to Auckland....free food plus all drinks...Air Asia even a cup of tea came with a price. Similar fares charged by both airlines. Entertainment a joke! Not one monitor or adapter in cabin!!!

We got stucked in hong kong and had to buy extra tickets because the airline cancelled the ones i bought from kayak since my wife could not get into bangkok

Big jet

Delayed flight by one hour for the second time this month. No tv on board. Not enought room for legs

On time flights, comfortable seats and good onboard service

Service is excellent

None

Looked like the seat cushion covers -seat, back, and headrest- hadn't been washed in a very long time. Dirty dark stains on all of them.

Wheelchair assistance is excellent.

service

seat is not completely clean...

CAはテキパキ動き、好感が持てる。私は日本人で、日本語以外しゃべれないが、わかりやすい英語で丁寧に説明してくれた。

日本語エンターテインメントがほとんどない。映画は字幕すらない。この辺りに東南アジアの航空会社であることを感じる。あと、機材が古い。

Exceptionally good food for a flight operating in non-traditional meal times. It was fresh, tasty and extremely well presented. The crew was exceptionally pleasant. The aircraft, an Airbus A-330-300, appeared new, clean and in good condition. Clarity in terms of in-flight rules regarding the use and removal of items used by the passenger, like the airline in-flight magazine could have been better.

Check-in personnel were very slow and they failed to give me a seat in the extreme rear section of the aircraft which I prefer for both comfort and safety reasons. I was placed over the aileron, where I was unable to see or do anything. Entertainment prices were steep, especially when using personal devices. A planewide AV system would have been better. At large, the general experience was excellent despite a 25 minute delay on arrival, MNL.

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That I was not told before booking my flight I would need to show my Ticket leaving the Philippines before checking in to leave Bangkok..

The crew and ticket and gate personnel were awesome. Very polite and very helpful. It was even cooler that we were selected for a bump up to buisness class.

Crew was surprised that someone on the flight might not eat pork... They had zero non-pork options. They brought a biscuit/cracker thing. They had to be asked 4 times to bring me water. The flight was delayed but there was no announcement about how long it might take... nothing. When the announcements came through the headphones they were ridiculously(!!!) loud. People we ripping the ear buds from their ears but it was never fast enough. It actually blew out the speakers on my headphones. Thanks for breaking my headphones!! Flight attendants never did anything about the people who were out of their seats after landing. One bag fell out and hit me.

Gate changed with late noticed and delay!!!!

No wifi

The boarding process went well and was organized. The cabin staff was welcoming and very presentable. The seats were fine, even in economy. The uniforms on the cabin staff were attractive andnthey looked well on the girls. The staff, both male and female, were friendly and pleasant. The flight was fine, a little late, but not the fault of the airline. I would fly this airline again.

Nothing major to complain about.

It was barely two hours and that kept me from having to go to a Malaysian hospital.

Having Multiple Sclerosis & extreme neuropathy plus being postop with two major abdominal surgeries just weeks before, I called customer service and they guaranteed my medical needs would be met at the gate. They were not and not having a bulkhead seat on the first 2 hour leg from Bangkok to Kuala Lumpur caused me massive pain and circulatory issues - in spite of surgical note requiring it. Not good assistance over phone or in Bangkok.