Making it from one point to the other was the only thing that went well.
I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline.
It got us safely from Manila to Shanghai safely eventually.
Flight delayed 10 hours due to fog. But other airlines landed in Shanghai prior to our flight landing.
No food or snack was provided. Pilots took off and flight was further delayed due to pilots strolling in after 2pm. Finally instead of taking off at 4:55am we flew out at 3pm. 1 additional hour was pilot delay. No remorse no apology. Never again am I flying China eastern.
I traveled with my two kids and wife. My daughter is 2 yrs old and my son is 3 yrs old. For some reason, despite me paying for a guaranteed seat the person in the check in counter gave us 4 seats in different locations. How can you expect a two and a three year old to seat alone beside a stranger in the plane?!? I was forced to ask for some passengers to swap seat with us so I can have my kids seat beside my wife. Even the flight attendant was not able to help us because they do not know how to speak English! Terrible!!!!
China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.
Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone.
Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again.
The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.
Flight was delayed over four hours. Ground staff had no information and made no announcements. They just kept pushing back the estimated boarding time. This meant we had to hang around the gate for what felt like indefinite delays. Food vouchers only valid at poor selection of available providers.
I was so blessed by Xiamen air this trip. I was going to crash overnight in the Xiamen airport on an 11 hour layover :groan: While I was looking for a comfortable looking spot of floor, I was informed that Xiamen provides a free room in their business hotel for guests who are on layover. The only thing I had to pay for was the 28 kuai (read:super cheap) taxi to the hotel. Amazing!
The staff were very courteous right from the Checking-in point.
The cabin crew was not taking that much care and as the ground staff. No snacks or drinks are served till upto 4 hour of the flight commencement. Food was served just two hours before landing in Hongkong. My order for meals was AVML. Bengaluru is a good place to pick up good, nutritious, and tasty Vegetarian food. But what was offerred was absolutely mediocre.
Leg space was barest minimum and not comfortable for a person with normal legs and height.
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