Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
nothing just continue being nice friendly and accommodating thank you 😊
flight never left origins of travel
The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Easy flight boarded late but they made up the time
They are all good,but can’t compare with Japanese airlines
I like the services, food on board is very good too.
Pros: "Simple check in and boarding, right on time."
Pros: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Cons: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Cons: "Luggage lost. Tv audio did not work"
Cons: "Cabin crews need to learn how to smile."
Pros: "Hands down Jal is the best airline japan has to offer!"
Pros: "It was very good no prO lens at all:)"
Cons: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Pros: "good flight"
Cons: "food is ok"
Pros: "Excellent service, excellent seats and comfort . Good food"
Pros: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Pros: "The flight attendants were first class."
Cons: "A small snack would have been nice, even a small bag of pretzels. Anything."
Pros: "Food and entertainment was good."
Cons: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Pros: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Pros: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Cons: "Missing my last fight straight home because of very slow US Customs...)0"
Pros: "Food Service Crew actually cares about you"
Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Pros: "I didn't expect neck pillow on board"
Cons: "Seat wilder would be great"
Pros: "Glad to make it to Japan safely and back in one piece"
Cons: "No individual AC vents to stay cool on long flight."
Pros: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Cons: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Pros: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Pros: "The crew was very nice and pleasant. They were very accommodating as well."
Cons: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Pros: "Friendly staff"
Cons: "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"
Cons: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Pros: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Cons: "Menu in business class."
Pros: "great service and help with everything!!"
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Pros: "The crew is awesome. They’re so polite and helpful."
Cons: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"
Cons: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Cons: "Old Aircraft Interior, could be more comfortable"
Cons: "Did not like emergency exit seat."
Pros: "The food and the crew were great."
Cons: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
Pros: "Friendly crew"
Cons: "Hard seats!"
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Cons: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
Pros: "Food is the best of any airline service"
Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Cons: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Cons: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Pros: "Food and services"
Pros: "Pleasant crew, good food. Standard flight as one would expect."
Pros: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Cons: "Same repeating music"
Pros: "Great service by the crew! Excellent food and flight was on time,"
Cons: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Pros: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Pros: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Cons: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
Pros: "Food was quite good"
Cons: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"
Pros: "short flight ready to get home"
Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Pros: "Comfortable seats, very friendly staff."
Pros: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Cons: "I'd like greater variety in food choices"
Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Pros: "The big screen Tvs"
Cons: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
Pros: "Love the staff, helpful and polite!"
Pros: "There was a delay"
Cons: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Cons: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
Pros: "ANA food and service is awesome"
Pros: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Cons: "Internet is way too expensive and barely works."
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Pros: "I liked the food and the personal television you get. You can play video games on it which was cool."
Cons: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
Pros: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Pros: "Friendly staff"
Cons: "When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating."
Large knee space. Good food, accommodating staff.
The crew/flight attendants should not participate loudly with friends while working. Others are tired from long flights, it is inconsiderate. Thank you.
Cons: "failed to give credit for cancel flight."
Pros: "The crew was very professional"
Cons: "Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights."
Cons: "More water, more comfortable seats"
Pros: "Service is the best"
Cons: "Mileage is the worst"
Pros: "Everything was great!"
Cons: "More dates available for reward redemption"
Pros: "Cleanliness & spacious leg room"
Cons: "Serve the coffee/tea with the meal, not after."
Cons: "Movie selection was a tad bit small"
Pros: "service, food, kindness"
Cons: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Cons: "They need to offer more water on the flight. Had to keep asking."
Pros: "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
Cons: "Flight delayed by an hour"
Pros: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Cons: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Pros: "They fixed my vegetarian meal issue by making sure I get it on the next flight."
Cons: "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
Pros: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Cons: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Cons: "Delayed for 2 hours. Otherwise staff and service was good"
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "Plane was clean, staff very friendly"
Cons: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Pros: "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
Cons: "I have nothing negative to say. I love this airline!"
Pros: "Great service, very clean"
Cons: "Flight was delayed"
Pros: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Pros: "The in-flight experience is just fine."
Cons: "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
Pros: "great flight attendants"
Cons: "Clean, great services, and good food"
Pros: "Seats more comfortable than other planes"
Pros: "Flight attendants were very nice."
Cons: "Movies are old"
Pros: "The flight was only 1.5 hours and they still managed to feed us a full meal!"
Pros: "Polite flight attendants"
Cons: "6 hour delay, missed appointments"
Pros: "Crew is rather polite and courteous."
Cons: "On-board entertainment system wasn't working until 5min into the air."
Pros: "I liked the service and the touch screen TV. The flight attendants were nice and friendly."
Cons: "I didn't like how cramped the seats are."
Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
Pros: "The service provided was of a high standard. See the comments mentioned above,"
Cons: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Cons: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Pros: "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
Cons: "No legitimate complaints."
Cons: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Pros: "Never flew this arline before but gave ut a try since it's a skyteam affiliate. Wasn't disappointed. Flight was simple and team was nice."
Cons: "Their movie offering is a bit limited."
Pros: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Cons: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
Pros: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Cons: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
Cons: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Pros: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Cons: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Pros: "service, food and great staff"
Cons: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Pros: "comfortable seats...above average food choices"
Cons: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Pros: "Everything was fantastic."
Pros: "The size of the overhead storage was great. The crew was professional and pleasant The entertainment provided lots of movies, games and concerts. The skymap and outside camera provided a view that I was not use too."
Cons: "its a long flight so its difficult to know if it could have been more comfortable. There was always a line for the bathroom."
Pros: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Cons: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Pros: "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
Pros: "Great food and friendly flight attendants"
Though service level by Singapore airlines are better,There are bad experiences with Scoot airlines. Luggages of both of us not sent along with passengers and there is zero communication from the crew and after arriving destination we have run post to pillar by wasting hours. Thomas John Valsa Thomas
SingaporeAir premium economy makes an 18-hour flight bearable The cabin crew was very attentive The food was above average. The entertainment options were very good.
Food was tired and tasteless. In past, pre COVID, out of Singapore, in-flight food was fresh and tasty.
Service was very attentive. I thought that being in premium econ seat means that I get the headphones, but on this flight, none was provided. Thankfully, the flight attendant quickly gave me a new pair of earphones.
Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "Crew , amenities and food"
Pros: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Cons: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."
Cons: "flight on time. flight was delayed and gate changed"
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Cons: "Satisfied service friendly staff overall satisfied."
Pros: "Overall good"
Cons: "Boarding needs better management."
Cons: "Seat space could be wider for working"
Pros: "Nothing beats Singapore SQ!"
Pros: "The Staff was very friendly."
Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"
Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Pros: "The service and the flight to and from Narita Airport."
Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"
Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"
Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "The SIA crew is the most gentle and careful I have ever encountered."
Cons: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "the service on the flight was the best I can ever recall having."
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Better boarding system than just 4 zones. Within each zone, boarding needs to be done with specific rows at a time.
More Bollywood and Telugu movies, food options
My luggage was left at doha nd flight landed houston. Horrible experince i had this time.
Please refer to comments on previous flight.
The three people behind us continued kicking our seats and after two attempts to resolve, they got aggressive and loud. Very uncomfortable and frustrating for 15 hours flying.
Pros: "Add snacks between the males"
Cons: "Thank you"
Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"
Pros: "Private cabins in business class"
Cons: "Better control over boarding process"
Pros: "Everything is excellent"
Cons: "All is well"
Cons: "Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies."
Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Pros: "Crew . Food . Service was great ."
Cons: "Every things was good ."
Pros: "The crew was nice but never got the menu."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Cons: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Pros: "The new Qsuites are very comfortable"
Cons: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pros: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Cons: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Pros: "Excellent crew and food."
Cons: "No WiFi."
Cons: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Pros: "We carefully taken care . The Hotess were alright"
Cons: "Their food are ok"
Pros: "Food was great."
Cons: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Cons: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"
Pros: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Cons: "seats are a bit tight"
Pros: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Pros: "Excellent travel with Qatar Airways"
Cons: "Only thing is security was too tight at Doha Airport"
Cons: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Cons: "Seats were not very comfortable for economy class for a journey as long as these ."
Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."
Pros: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Cons: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Pros: "I liked everything about the flight and the service was great!"
Pros: "Flight was on time ."
Cons: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Pros: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Cons: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Cons: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Pros: "Excellent customer service, smooth boarding, good food."
Cons: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Pros: "the best air line I've ever been"
Pros: "Overall flight was pretty good"
Cons: "Food wasn't as good as the other 3 legs of the trip (Houston-Doha, Doha-Kathmandu and Bengaluru-Doha) The hand rests on these planes didn't go all the way up making it less comfortable to be travelling on a 16 hour flight with a toddler."
Cons: "They cancelled our flight without informing us from Doha to Miami, so they were going to fly us to Doha at 3 a.m., take us to hotel, and then have us fly the next day. This was the third time this airlines cancelled a flight on us for the same trip. The first two times were traveling from Miami to Delhi, we had to change our itinerary because they cancelled the flight, and we had to fly on different dates. This caused a series of hotel changes and cancellations costing us a lot of money. On the flight that we finally got from Doha to JFK, the man sitting next to me SMELLED LIFE THE FUNK OF 40,000 YEARS. It is unbearable. Thirteen hours of pungent body odor that even the flight attendants acknowledged was horrific. It was a miserable experience flying with this airline for what was to be the trip of a lifetime."
Pros: "Brand new plane, everything clean and working, crew friendly, smooth flight"